Ford Edge Complaints (2019)

774 consumer complaints on file.

#11595466June 20, 2024
POWER TRAIN
My car at 90,000 miles started jerking while driving and has stalled. The dealership said I need a new torque converter or transmission. This can fail while driving, stalling out on the road. The dealership inspected the car. No lights or warnings at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595228June 19, 2024
POWER TRAIN
I, as well as MANY other ford edge owners are having to spend thousands to replace the torque converter that is KNOWN for giving up at any point after 85k miles. For the last 6 months my car has suddered hard when accelerating usually between 30 and 50 mph. No lights come on. No codes have been able to be pulled. After 6 months, I leave my house for work and my engine light immediately comes on stating the car is having powertrain issues leaning towards the torque converter. The shuddering has been an ongoing issue and no one has been able to diagnose it until now. Now I will have to pay thousands just to get this fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594687June 16, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594337June 14, 2024
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle lost motive power and started jerking violently. The vehicle was pulled into a parking space and inspected. The vehicle was restarted but the transmission failed to shift as needed for the vehicle to accelerate as intended. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594484June 14, 2024
POWER TRAIN
The transmission is shuttering and jerking at lower speeds when shifting. Feels unsafe when jerks into gear. It happens everyday it is driven. Took to dealer to reprogram pcm as stated in service bulletin but is as bad if not worse new. No warning lamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594138June 13, 2024
WHEELS
I took my 2019 Ford Edge Titanium in for an oil change and tire rotation. Ford would not do a tire rotation because of the swollen lug nuts. What? 5000 miles earlier I brought the vehicle in, and Nothing was said about swollen lug nuts at that time. I was told that I would have to purchase 20 new ones for 200.00. I could purchase the Ford brand or an aftermarket brand. There is no guarantee that the lug nuts may not have to be purchased again because of this issue. If this is a true safety issue, this is on you, Ford! Keep your customers safe and have a RECALL on lug nuts and not make me pay for your mistake!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593688June 11, 2024
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle briefly shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2081. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593714June 11, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593468June 10, 2024
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated that while driving at approximately 30 MPH, the vehicle hesitated to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs; however, the failure persisted, and the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593481June 10, 2024
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated that when accelerating from idle at a stop light, the transmission began to buck and surge forward as there was a hesitation to accelerate. The failure occurs mostly between 1st and 2nd gear. Once the vehicle reaches speeds of 30 MPH or more while in 3rd gear the failure no longer occurs. There were no warning lights. The failure had become more persistent. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure however they had not received a returned call as of yet. The failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593270June 9, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I am having trouble with my car jerking when accelerating between 30 and 50 mph. I originally began to have trouble with my 2019 Ford Edge on 5/13/22. On this date, the car began to overheat and I ended up having to incur the expense of not only having the car towed; but also of retrieving the car as the closest Ford dealership at the time was 5 hours away from my home. In this instance, the car was repaired under warranty and a code of TSB 20-2234. Shortly after the repair, I noticed that my car's wifi was no longer working; and, when I inquired I was told that there would be a $400 diagnostic fee. Furthermore, after about 6 months I noticed that the car would begin to jerk when accelerating. There were no console warnings, just an irregularity when driving. I took it back to the dealership on 8-28-2023 for the acceleration issue. I was given a rental car while they reviewed the issue. The repair cost me $600. After about 6 months, the issue returned and persisted. Until I finally turned the car in on 5-1-2024. After 26 days, I was given an estimate of more than $4,000 for diagnostic services and repairs. I trusted Ford Motor Company so I did everything to be a good client, pay my bill and retrieve my car as quickly as possible. I turned in the rental car on 5/27/24 and was able to pay my bill but 6/7/24. And not 24 hours later, I have the same jerking issue. It occurs when the car is accelerating between 30mph and 50mph; especially when going uphill. I have followed all factory requested specs and have had it serviced regularly. Clearly, there is an issue with this automobile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593072June 7, 2024
POWER TRAIN
Transmission jerks and acts as if it doesn't want to shift into place at speeds between 20-40 MPH. As per Fords protocol had the PCM reprogrammed, but that has not helped. I am being told it is the torque converter, possibly the transmission itself. Apparently this is a common and costly issue with this transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592818June 6, 2024
ENGINE
We purchased a 2019 Ford Edge Titanium from Car Max. It is 5 years old with only 60k miles. While idling, the engine was bogging and running rough. In addition, a foul smell like firework smoke was coming from the vents. After bringing it to a repair pal certified mechanic, they diagnosed that coolant was leaking into cylinder 2, and we would need a new engine to rectify the issue. The 2019 Ford Edge we purchased was assemble in October 2018, as the 5 year warranty expired in October of 2023. It is experiencing the EXACT SAME problem as all earlier models that were part of the Ford recall. Consequently, we are experience emotional distress in rectifying this issue since the 2019 model year was not covered under the recall bulletin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592332June 4, 2024
POWER TRAIN
transmission jerks at 15 mph to 45 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592512June 4, 2024
POWER TRAIN
I have a 2019 Ford Edge Se with just over 64,000 miles on it. For the past few months the car has not been driving smoothly. When the issue first started I took the car to the dealership where it was purchased brand new. They had a 2 month waiting list for the car to be looked at. Now the car is out of warranty by less then 300 miles. The dealership has had my car for over a week to look at it. After many calls and text with the service department they will begin work this week. The issue with the Car is it jerks when switching gears most of the time. Mostly noticed between 2nd & 3rd AND 3rd & 4th gears. The car isn't throwing any code and no warning lights are on and up to date on oil changes and has brand new tires. The car is very well maintained and the Ford app says it's in excellent condition. Even though it's not. Ford diagnosed I need a new torque converter. 4,714.38 later. I was reading on line this is a common problem with this make, model, and mileage and Ford hasn't done anything about the. The service department acted surprised. I have only driven ford's I have a [XXX] husband and a young child who also ride in this car everyday. Something needs to be done. This is the website with the same issues [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591729May 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle shuddered, lunged forward, and stalled. There was no warning light illuminated. The contact was able to restart the vehicle. The contact stated that the failure had been recurring. Additionally, the contact stated that there was white smoke coming out of the exhaust pipe while starting and driving the vehicle. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the coolant system needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591298May 29, 2024
POWER TRAIN
Transmission failure- misdiagnosed 5x, twice diagnosed as failed torque converter. Causes safety issues on the road when driving speeds 20-40mph. The problem has been reproduced and confirmed by Ford dealership. Ford Motor Co is aware of the issues which resulted in the need for an entire transmission replacement. No warning lights appeared, the drive style changed drastically with severe shuddering from 20-30mph and then increasing from 20-40mph as time went on. Ford replaced the torque converter once, and the issue came back within 13 months of a brand new torque converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591057May 28, 2024
POWER TRAIN
Vehicle is a 2019 Ford Edge SEL Ecoboost. Service Engine light illuminated. Trouble code (DTC) reported is P0741 indicating the Torque Converter is stuck. Online research indicated this is a commonly reported problem described in Ford SSM 49345. This was confirmed by a local transmission specialist (AAMCO). My vehicle is low miles (42k) but 4 months out of the 5 year powertrain warranty. The problem has not yet been repaired. [XXX] Left unrepaired, the issue can cause a full transmission failure. If driving at high speeds when such a failure is detected the car can go into "limp mode" (a sudden slow down of max speed) which could be dangerous to the driver and other motorists during highway driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591126May 28, 2024
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated that while driving on several occasions, while the transmission was shifting gear the vehicle was jerking. Additionally, the contact stated that while driving on several occasions the vehicle was jerking and the transmission was shifting hard. The transmission warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590935May 27, 2024
ENGINE, POWER TRAIN
2019 ford edge sel ecoboost 2.0L. Studders when accelerating. Only 90k miles on it and needs a new transmission and torc converter. There are thousands of edges with this problem make for fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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