Ford Edge Complaints (2016)

926 consumer complaints on file.

#11480544August 22, 2022
ENGINE
The flex plate is cracked on my Ford Edge. The crack could have caused it to break completely and I would have lost control of the vehicle. The problem has been confirmed by an independent service center. There was no warning lights or messages displayed; just a loud knocking noise coming from the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479953August 18, 2022
ENGINE
The contact owns a 2016 Ford Edge. The contact stated while attempting to start the vehicle, the vehicle failed to start properly for a few seconds. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated she continued to experience the failure until August 10, 2022, when the check engine warning light illuminated. The contact took the vehicle to an independent mechanic who associated the failure with TSB: 14-0180 & 19-2346. The contact called the local dealer and left a voicemail. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 74,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478530August 10, 2022
ENGINE
Engine blown due to coolant leaking inside the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478326August 9, 2022
ENGINE
At first inspection I was told it was a blown head gasket due to coolant leaking in motor. When taken apart the big block is cracked. Is going to be a entire motor replacement. Car only has 91,447 and has had regular services.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477548August 4, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that while starting the vehicle there was an abnormal amount of white smoke coming from the exhaust tip. The contact stated that after commencing driving, the smoke would dissipate. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic, where the vehicle was diagnosed with coolant intruding into the cylinders. The mechanic determined that the engine needed to be replaced. The was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 173,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477036August 1, 2022
ENGINE
Car has over 89000 miles and maintained regularly. I am the only owner and kept in garage. Check engine light came on which had a code of P0302, P0303, P0304. Mechanic confirmed coolant has leaked into cylinder and has caused crack with his borescope. Only fix is an entire engine replacement. I have no alternative but to get replacement car. This has cost me thousands in unplanned expenses to purchase a replacement before I am ready and the lost value on my vehicle due to this issue. This has apparently been known for years and no communications from Ford on this was ever received. I find this unacceptable for a company to allow this defect to go ignored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476837August 1, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with coolant leaking into cylinder #4. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476766July 31, 2022
WHEELS
Damaged lug nuts. Dealer told me they had to be replaced. Front are like new. Back wheel lug nuts have swelled and are starting to rust. Dealer cannot rotate my tires. My last Edge did not have this problem and it was older.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476678July 30, 2022
STEERING
Car was driving fine on 29th. Woke up on 7/30/22 and went out to get breakfast. As soon as I started the car this came up on the screen: HILL START ASSIST NOT AVAILABLE, ADAPTIVE STEERING FAULT SERVICE REQUIRED, STEERING ASSIST FAULT SERVICE REQUIRED, SERVICE ADVANCETRAC. I tried to drive away but cannot move my steering wheel at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476501July 29, 2022
ENGINE
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and slowing down, the engine then began to idle roughly while stopped at a traffic signal. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed that there was coolant in the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476009July 26, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
front brake hose (driver side) is heavily leaking brake fluid. the recall for the issue does not show on my VIN when I search it. also the brake hose was never fixed and it still the old part on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475654July 25, 2022
SERVICE BRAKES
The contact owns a 2016 Ford Edge. The contact stated while driving 40 MPH and depressing the brake pedal, the vehicle failed to stop. The contact stated no warning light was illuminated. The contact stated the vehicle coasted to a stop and she continued driving to her residence. The contact took the vehicle to an independent mechanic and was informed that the VIN was associated with NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact was informed that the front driver’s side brake hose and the rear driver’s and passenger’s side calipers needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was repaired by an independent mechanic but experienced the failure a second time. The contact took the vehicle back to the independent mechanic and was informed that the front driver’s side brake hose needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475807July 25, 2022
ENGINE
Vehicle light came on and said cylinder 1 misfire. Had spark plugs changed. Had coil packs changed and neither fixed. When took to be checked out, head gasket blown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475332July 22, 2022
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into one of the cylinders. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was 56,059.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475197July 21, 2022
ENGINE
I noticed my coolant level was roughly an inch below the minimum line on 6/25/22. I filled my coolant to the max line. My check engine light appeared 6/28/22 for cylinder 2 misfire. I replaced all 4 spark plugs and the coil for #2, and the error message was still reading after the parts were swapped, while the vehicle was off. A few days later I noticed my coolant was again an inch below the minimum line, so I refilled my coolant (refilled roughly 5 times until today, 7/21/22). It always dropped and held to an inch below the minimum line. My check engine light reappeared on 7/12/22 so I took vehicle for diagnostics 7/21/22 at Inver Grove Ford, MN 55087. Tech confirmed vehicle is still misfiring for cylinder #2 so they removed the coil and smelled coolant entering the combustion area, leading them to insert a camera and saw coolant in #2 and #3. They recommended a total new engine (assuming one with a long block to avoid this issue again in the future), for $9,150.00. My vehicle is 6 years old with less than 100k in miles. The dealership informed me this is an issue Ford is aware of, they have put out a Technical Service Bulletin (19-2139) but are unwilling to fix this issue for customers. The tech informed they have since redesigned the engine so this fault is less likely in newer models. I was unaware of this common issue until my check engine light came on and brought it to a dealership. This poses a great danger as with low levels of coolant “localized overheating of the engine cylinder head may cause the cylinder head to crack, causing a pressurized oil leak that may result in a fire in the engine compartment.” (Recall 17S09). The current issues people are facing are incredibly similar to previous recalls. It is unsafe for consumers to unknowingly drive a vehicle in which the seller knows has a risk of fault, and has since corrected such fault in later models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474785July 19, 2022
SERVICE BRAKES, STEERING
I just received this recall letter I’ve almost lost my life in this vehicle I need for someone to contact me as soon as possible [XXX] I had two other passengers in the car with me at the Time of the incident the brakes failed and the car spent out of control also the middle part we’re the gears are busted. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11474766July 19, 2022
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that the vehicle was unable to start-up as needed. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474439July 18, 2022
POWER TRAIN
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, there was a loud rattling sound coming from under the hood of the vehicle. The contact observed the vehicle and discovered that the flex plate was fractured. The dealer was contacted and notified of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474484July 18, 2022
POWER TRAIN
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 65 MPH, there was an abnormal knocking sound coming from the passenger’s side front wheel. Additionally, the vehicle was stalling while attempting to accelerate. The check engine and power train warning lights were illuminated. The vehicle was taken to the dealer but was not diagnosed with a failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 110,336.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474494July 18, 2022
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer and several unknown dealers were contacted. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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