Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11432306September 9, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2013 FORD EDGE. CONSUMER WRITES IN REGARDS TO A DEFECTIVE DOOR SWITCH ON VEHICLE. THE CONSUMER STATED THE THE DOOR AJAR LIGHT CONTINUOUSLY BLINKS. THE DEALER STATED THE VEHICLE WAS 8 YEARS OLD AND COULD NOT BE COVERED. THE CONSUMER STATED THE PAST RECALL SHOULD BE HONORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431926September 7, 2021
SERVICE BRAKES
After purchasing my 2013 Ford Edge SEL from a used car dealer, I noticed that the car would brake it self and come to a complete stop at 55 miles an hour. This scared me so I went to the Ford dealer Riser Ford in Hot Springs Arkansas about the problem. The dealer told me that no codes came up for the brake problem and nothing could be done until a code came up. I took the care to my mechanic and he told me that after driving the car himself he checked the temp on all four rotors and the front drivers side rotor was 30 degrees warmer than the rest. So either the sensor or module must be bad. This vehicle is dangerous to drive when your brakes lock up at high speed or at any speed. Ford should be sued for not correcting dangerous equipment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431981September 7, 2021
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
The contact owns a 2013 Ford Edge. The contact stated that while refueling the vehicle, the fuel was coming back out from the fuel filler neck. The dealer was made aware of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in any recalls. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431726September 4, 2021
SERVICE BRAKES
I was driving home from work on a flat road no bumps or anything and my car was shaking like it was going over a speed bump and this loud sound happened like something fell off the car, and then immediately after that my brakes werent working anymore, we took it to a mechanic and they said its the brake booster and that my car is known to have this recall but that Ford doesnt have it announced as a recall and I would like to take it to Ford to fix it since its a known issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431591September 3, 2021
SERVICE BRAKES
VACUMN BOOSTER LEAKING at 82,120 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431512September 2, 2021
UNKNOWN OR OTHER
While driving the car randomly shuts off when it wants to. Does it approximately every half hour to 1 hour of drive time. When it shuts off the dash board goes dark, and the engine shuts off. The car needs to be coasted to the side of the road with no power brakes, or power steering, and put in park. As soon as the car is stopped and parked it can be started back up again. Multiple times it has shut off in heavy traffic and almost caused an accident, 1 time was in a construction zone on the highway where there was no place to pull off so I had to come to a complete stop in the middle of the highway and restart the car. The car was taken to the Ford dealership and they inspected it for 1 full week and they said they could not verify what is causing the issue and told me to continue driving vehicle and when problem starts happening more often to bring it back in. There are no warning lights that come on, and there are no symptoms that are associated with the problem. The car first started doing it approximately 1 month ago, at about 75,000 miles. Car currently has 76,561
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431367September 1, 2021
SERVICE BRAKES
Purchased this vehicle in April 2021. 1st time I was braking to make a right turn onto a side street and I lost all pedal. Waited a few minuets and the pedal came back. 2nd time was in June, braked harder to avoid a car that cut me off and the same thing-pedal went straight to the floor. This time longer to get the pedal back-stopped the car and pumped up the brakes. Took me about 15 min to get any pedal back. 3rd time was just 2 days ago-Started to brake at a red light and no pedal. Pulled off and tried to pump up the brakes again but nothing happened. Waited 30 mins on the side of the road to get my brakes back. Each time my speeds were different-15 mph-60 mph-45 mph. Each time I had my kids in the car and now I don't feel safe driving this car. This is nothing new, there are Forums about this exact thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431231August 31, 2021
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while reversing out of a driveway, the brake pedal was hard to depress. No warning lights were illuminated. The contact stated that the vehicle was taken to the dealer or the independent mechanic immediately after the failure. The contact stated that the failure was intermittent. The contact researched the failure and found a manufacturer recall for the brake booster for the 2010-2017 Ford Edge. The contact stated that her VIN was not included in the recall. The vehicle was then taken to the dealer however, no diagnosis due to the COVID pandemic. The dealer confirmed that the VIN was not included in the recall. The vehicle was taken to an independent mechanic who diagnosed the failure and determined that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact to call NHTSA for assistance. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430466August 25, 2021
UNKNOWN OR OTHER
Wrench light came on and Car immediately completely lost power while driving, no acceleration, had to coast to edge of street and turn car off. Waited a few minutes and restarted without incident. When investigating what this light was and what to do about it I found that this same issue has happened to many many people with a 2013 Edge. Could have been very dangerous had this happened while on the freeway driving at freeway speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430546August 25, 2021
SERVICE BRAKES
While driving the edge at 35mph when stepping on the brakes the pedal was vary stiff and don't engage, then suddenly the brakes engage and nearly lock up, when nearing a stop sign or light as slowly coming to a stop the brake pedal fades and can be pressed to the floor. There were no warning light or notification of errors. Took to Local Ford dealer and they performed a Brake Booster replacement under extended warranty and the vehicle was given back. The issue was not resolved and taken back to dealer who test drove and agreed it was a safety issue. Dealer says that the replaced Brake Booster was defective and they have ordered another. I expressed my concern that a bad booster would not explain that the pedal would go to the floor. We shall see
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430381August 24, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 30 MPH, the contact depressed the brake pedal but was unable to stop the vehicle. The contact stated that no warning light was illuminated. The vehicle was towed to a local dealer but was not diagnosed or repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429484August 17, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
My 2013 Ford Edge SE Brakes failed in April of 2021. I first had brakes checked after failure incident I was out of town in Salina KS. LAGROON AUTO SVC INC said found nothing, repaired wheel bearing LR $448.71. Had another near miss accident in Kansas City, MO a car ran in front of me car brakes failed to stop, I swerved into next lane in front of car in that lane to avoid accident. Called MOBILE AUTOMOBILE MECHANICS OF KANSAS CITY, I was told it was Brake Master Cylinder and would cost $1,100.00. I rejected that cost. I took vehicle to AAMCO AUTO REPAIR. Brake Master Cylinder was replaced for $387.01. Brakes failed again next day had another mishap with braking. Returned vehicle to AAMCO. Diagnostic done. I was told it was the Anti Lock breaks, and I need to take vehicle to dealer. I took vehicle to Dealer THOROUGHBRED FORD. I gave them diagnostics from AAMCO. I was told there was a Brake Booster recall on my car, and looks like that is maybe what the problem is. Make appointment. I brought car in was told further inspection showed it not brake booster, it is HCU HUDRAULIC CONTROL UNIT. Make another appointment will cost $1,600.00. I cannot afford that much more money. I went home looked on internet about 2013 Ford Edge HCU, found that failed HCU Is a common problem for this vehicle. I called other brake repair shops to see if could get better price was told due to pandemic parts were backed up and would be several months before could receive part. I was in several near misses of having an accident in an fairly new 8 year old vehicle. There is no recall on HCU when this is a common problem that can potentially cause someone their life, like it almost did me. I had to trade this vehicle to REED GMC BUICK because I needed reliable transportation to travel to help my elderly parents. I will also report to other agencies about this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429277August 16, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
I had spongy brakes took to the shop because I was finally losing brake fluid. Shop changed my Brake Master Cylinder. $400 on the way home my car felt like it was dragging. Get home smelled a strange smell. got in it the next morning going to work and it felt like my brakes where being pressed. Almost got to work and my car just stopped finally got it into a parking lot and my brakes locked completely up and my car would not move. Smoke started coming out of my wheel wells. Towed it to the repair shop and was told my ABS Control Module was bad. Part is on back order been waiting for it for the last week. Shop told me my car was not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429281August 16, 2021
ELECTRICAL SYSTEM
This is a known issue for the Ford Edge. The Voltage Regulator on the Alternator goes out prematurely. The SYNC system will shut down while driving and also disable many features of the vehicle. Such as the radio turning off, doors not unlocking, shifting disabled, headlights turn on dimly, etc. The battery tests normal and so does the alternator, however the regulator within the alternator will not pass through enough charge to the battery to stay charged. Hence, why most people will change the battery and still have the problem later. I understand as parts age they do fail, however this has been a known issue since early versions of the car and it has yet to be corrected. Many of the complaints on NHTSA are related to this, however some people are not aware due to lack of testing the particular item. They will write complaints about radio shutting off or headlights wont turn on(which is really dangerous as well). It often happens while driving, a warning will show up saying "Sync shutting down.....". Driver's are unaware that they are only driving on the battery power at this point because when they get it checked by a mechanic, both the battery and alternator test as they are supposed too. They alternator is still creating voltage however the regulator, not tested individually, won't allow enough to go through to recharge the battery. The most concerning part is if certain electrical components not deemed necessary by the SYNC system are shut down they could lead to more catastrophic incidents. For example; ABS braking not slowing the vehicle, door wont unlock in emergency situation, etc. I had both battery and alternator checked by a tech from Oreilly's Auto Parts and a mechanic from a local auto shop. I was informed that it must be the battery since the alternator is performing, So the battery was changed Friday 08/13/2021. Vehicle was fine until driving Monday 08/15/2021 and warning showed up again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429141August 14, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Door switch problem -even when all doors are shut ,control panel is telling you a door is ajared -interior light stays on --can not lock car with remote --because it thinks door is open . if I try to lock my doors when I try to drive doors will not lock-safety issue right there. now I was informed by ford in January 2020 for the first time about this customer satisfaction problem as they called it . At this time the problem did not happen that often and the covid virus problem had keep us at home . when we were able to go out safely I brought car to my dealership and showed the paper work and the service dept said it is not covered anymore and I would have to pay $500.00 approximately. I called Ford from there and they would not give the ok on fixing it, where they would be able to do while I was there for regular maintenance. I advised them that I was only informed by that one letter in 2020. I have been having them do my service since I bought car in 2013 and nothing was ever mentioned about this problem . and now problem with door is continuous and I feel it should be taken care of by Ford. You have my vin # please have someone get back to me on what I should do to have this repaired by Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429031August 13, 2021
SERVICE BRAKES
brakes pedal goes slowly to floor some times, cant be properly diagnosed rear brake calipers sticking ,replaced them and pads, pedal still not always good. lots of edge owners have this issue, no help from ford, without replacing entire brake system from begining to end then no guarantee that it wont recur. this system should not be this unreliable.should be a instant recall on these cars.like the ford truck brake recall now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428687August 11, 2021
ENGINE
Engine dies on road when engine has not reached maximum engine operating temperature in most cases. Engine dies-pull over to curb-put in park-engine restarts-operates normally after shut down. Has happened 4 times-could be dangerous- last time died with another vehicle close behind. Possible wreck event could take place under these conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428346August 9, 2021
POWER TRAIN
The contact owns a 2013 Ford Edge. The contact stated that he noticed an oil-burning odor coming from the vehicle. The contact then noticed that the vehicle was leaking oil underneath the vehicle. The contact took the vehicle to the dealer who diagnosed that the transmission PTU failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 74,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428402August 9, 2021
SERVICE BRAKES
Brake booster failed a third time. brake went spongy and they sent out a 13n02 for one repair, but only one repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427445August 2, 2021
SERVICE BRAKES
On Wednesday July 28, 2021- While driving my vehicle, without any warning lights or any other symptoms I noticed a loss of braking power and the pedal went all the way down to the floor luckily I was on a backroad with no other cars in front or behind me. I immediately pulled to the side of the rode and waited a few minute before proceeding. I was then able to drive to a local repair shop where it was diagnosed that the brake booster had failed. After investigation and seeing that an extended warranty was provided for this part by Ford the repair shop called a Local Ford dealership but was told my car was not part of the warranty. I contacted Ford and was told the although my vehicle was in the build year as the extended warrantied vehicles, my vehicle was built in October, the warranty period covered vehicle built up until March of 2013. I had the brake booster replaced at my own expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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