Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11440249November 12, 2021
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the pedal extended to the floor and the braking distance was extended. Additionally, the brake pedal felt spongy when pressed. The vehicle was towed to an independent mechanic who was unable to duplicate the failure. The mechanic indicated that a hissing sound was present while depressing the brake pedal. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure. The failure mileage was 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438736October 30, 2021
POWER TRAIN
The wrench light comes on sporadically causing decreased speeds which entails causes accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438704October 29, 2021
SERVICE BRAKES
my car would not stop when i tried to stop. I tried stopping a second time and the brake pedal went to the floor. i have another replaced the brake booster 2 years ago and now they are saying it is the hcu unit. my car was under recall for booster but mine was not covered as it was made in nov i understand the recall was for 2013 made before May. I had the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437934October 24, 2021
SERVICE BRAKES
i went to stop and the vehile did not stop but continued to roll. I tried stopping a second time the vehile break pedal went to the group. I then had the car towed in to the shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437757October 22, 2021
ENGINE
The contact owns a 2013 Ford Edge. The contact stated while driving 30 MPH, the vehicle stalled without warning. The contact was unable to stop the vehicle. The vehicle began to roll forward and veered off the road. In a panic, the contact exited the vehicle from the driver's side door. She stated that the driver’s side rear tire rolled over her right leg however, she suffered no injuries. A police report was not filed. The contact called a relative to assist her and the relative was able to restart the vehicle and drove to an independent mechanic. The independent mechanic diagnosed the vehicle with a defective timing chain which resulted in engine failure. The manufacturer was notified of the failure and requested pictures of the engine to start an investigation. The vehicle had yet to be repaired. The failure mileage was 165,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437760October 22, 2021
SERVICE BRAKES
When applying the brakes on my 2013 Ford Edge the brake pedal sinks to the floor (soft fading pedal). This always occurred following a quick hard stop, such as is required to avoid an animal or other unforeseen road hazard. Deliberately pushing the brake pedal with another quick, hard application (i.e. slamming the brakes) would then alleviate the soft pedal issue temporarily, only to have the entire scenario repeat itself. There are no warning lamps, messages or indications that there is a problem. The service department at Sunrise Ford in Fort Pierce, FL confirmed the problem and replaced the brake booster in accordance with Customer Satisfaction Program 13N02 (occurred on 3/5/21 at 81, 896 miles). Replacing the brake booster did not fix the problem. In fact, the soft fading brake pedal sinking to the floor is now continuous, and happens upon every brake application. This most definitely is a safety issue that endangers the vehicle occupants and all others on the road in the vicinity to include pedestrians. It puts everyone at risk because a soft fading brake pedal that goes to the floor delays the braking action of the vehicle, hence a longer stopping distance and possible collision. I have an appointment with the Sunrise Ford Dealership and I have stopped driving this vehicle until the manufacturer/dealership can provide a solution. A manufacturer safety recall is absolutely necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437465October 20, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
The brake booster apparently is an issue with Ford Edge vehicles. Mine is a 2013 Ford Edge SE and I can barely stop my vehicle. I have to slam in the brakes really hard to get it to stop safely. The other issue since I’ve bought the vehicle is that when I accelerate, I smell engine fumes inside the cabin. Last, when the temperature drops suddenly, or if it’s really hot outside, my “Door is open” alarm stays on for the driver side door. Doesn’t matter how hard you close it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437244October 18, 2021
SERVICE BRAKES
Bakes Booster and Cylinder has to be replaced. When hitting brake pedal doesn't stop car immediatedly and goes very low. Have to step on brake several times for car to start. There seems to be a lot of complaints against 2013 Ford Edge for brake problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436464October 12, 2021
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving at 5 MPH, the brake pedal was depressed and made an abnormal hissing sound, and felt soft. The contact also stated the brake pedal hesitated to respond, causing a 5-10 feet stopping distance delay. The vehicle was taken to the dealer who diagnosed that the brake booster needed to be replaced. The manufacturer was notified of the failure and advised the contact that the vehicle could not be repaired under an unknown customer satisfaction program due to the manufacture on date. The vehicle was not repaired. The approximate failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436336October 11, 2021
SERVICE BRAKES
While turning into a driveway and applying the brake pedal, the pedal traveled to the floorboard, felt spongey and made a hissing sound. The vehicle is currently at the mechanics and was informed that it was not the master cylinder and is now looking to replace the brake booster. No service lights came on; there was no warning at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436122October 9, 2021
STRUCTURE:BODY:DOOR
• What component or system failed or malfunctioned, and is it available for inspection upon request? The left back door sensor malfunctioned. Yes, it can be inspected once the battery is charged or replaced. • How was your safety or the safety of others put at risk? It would not automatically lock the doors while driving. The vehicle is used to transport children. It would say the door is open despite it being closed and locked. The alarm would randomly go off with no one around. • Has the problem been reproduced or confirmed by a dealer or independent service center? The sensor malfunctioned so much, my battery is now dead. It has not been confirmed by a dealer or service center. • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, it has not been inspected by anyone yet. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The messaging system would randomly tell me my door was open despite it being closed. It became more and more frequent as time went on. Before my battery died, it was happening 3-4 times a night.The issue first appeared in May or June of 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435860October 7, 2021
SERVICE BRAKES
The brake pedal is going all the way to floor and struggles to stop the car. With no brakes could cause a major accident. Don't trust driving the car. Has not yet been taken to mechanic or dealer. Research recalls and issues and sounds like this has been a major safety issue that Ford Motor Co. has tried to avoid with some Edges built in that year. Again, no one has inspected the vehicle yet but has ALL symptoms of the posted recall. There was no warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435939October 7, 2021
SERVICE BRAKES
When my check engine light came on I took my 2013 Ford Edge to my regular mechanic. I was having problems with the brakes causing the car to stall when stopped with my foot on the brake. It was also difficult to stop since the brake pedal would not engage & when it did it went to the floor. It was the brake booster which I paid $966 to have repaired. I later learned that this was under a Ford recall 13N02 for 2010-2013 Edge however my vehicle was not covered because apparently it wasn't built in the Oakville plant!! I feel this should be covered regardless of where my vehicle was built since the issue involves the exact problem described in Ford's "customer satisfaction program 13N02"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435691October 6, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while driving, the brake pedal felt spongy when pressed, causing the braking distance to become extended. The vehicle was taken to an independent mechanic who replaced the brake master cylinder, but the failure continued. The vehicle was then taken to the local dealer who replaced the ABS module, but the failure continued. The brake booster was later replaced, and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435437October 4, 2021
SERVICE BRAKES
I had to make an emergency stop and my brake pedal went down to the floor. I am being told that the ABS Module and Hydraulic Control Unit need to be replaced at a cost of $2,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434776September 28, 2021
SERVICE BRAKES, AIR
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the contact depressed the brake pedal and the vehicle would not stop. The contact depressed the brake pedal almost to the floor for the vehicle to slow down. The contact took the vehicle to an independent mechanic who inspected the vehicle and diagnosed the failure as a failure with a brake booster and hose that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434353September 25, 2021
UNKNOWN OR OTHER
The door closer says door ajar when it is closed. It is on the front driver's side door. The dome light is constantly on running out the battery and my wife is not able to lock the doors!!! This is a major safety issue!! I found some info online about A LOT of other ford owners having the same issues and ford doesn't think it's a big deal!!?? Is it going to take someone getting seriously injured for this to be resolved? This is ABSOLUTELY UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433486September 18, 2021
SERVICE BRAKES
The ABS Hydraulic Control Unit went bad in my car. i made an appointment with ford thinking that it was the brake booster because it’s listed as a problem with those cars but it ended up not being that. i was driving and was cut off and brake checked and when i went to slam on my brakes they went straight to the floor and luckily i was able to swearve and miss intime. ford told me what the problem was and they will be fixing it for over $1200. i read multiple entries of people with the same car having this problem and even with serious injuries as well and this is a very dangerous saftey issue. i checked all my system lights and the section for the brakes still said OK just like all the other categories. the fact that the car can’t even recognize the problem makes it so 100x worse. this was the scariest experience i’ve ever had and was able to come to a stop off an exit with my e-brake. this needs to be addressed, how many more people need to wreak and get hurt before it gets taken seriously. this needs to be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432761September 13, 2021
SERVICE BRAKES
Brake pedal would go partially down when applied and then stop, allowing vehicle to continue moving, rather than stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432270September 9, 2021
SERVICE BRAKES
Brake booster went bad & the vehicle is not covered by the Ford extended warranty 13N02. Being that the booster is vacuum controlled the engine will occasionally die while in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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