Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11449609January 31, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
Traction control. Stabiltrak, and ABS system all randomly failed at 69,000 miles. They were intermittently going in and out for two days now come on every time. The car does not even have 100,000 miles. I have replaced the transmission and have countless electrical issues. The blend door actuators are all faulty. Known common issue that will cost a thousand to fix. Master brake cylinder has been replaced and still having faulty petal issues that is no longer covered. The panoramic roof does not work and it is a known issue almost every edge has. And now sever safety issues with the ABS system and traction control. There is no excuse for this poor manufacturing and no recalls to fix them. There were absolutely zero warning signs or check engine lights that came on prior to any of these systems happening. The transmission never through a code at all until after it locked up. The ABS system went out while driving down the road on a rainy day causing me to loose control and luckily I was able to get it into the ditch instead of into oncoming traffic. It put my life and my friends lives in danger. Ford should be sued for this and made to recall every single edge or other vehicle with these components. I have no fixed the issue yet because I wanted to submit this issue to the NHTSA and have it available to be inspected if they wanted. This vehicle is extremely unsafe and has had issues non stop. The transmission went out also while driving on the highway and just locked up causing me to almost get hit from the rear. And the replacement transmission is already having issues again with less than 15,000 miles on it. This
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449180January 27, 2022
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
The contact's daughter owns a 2013 Ford Edge. The contact stated that while his daughter was at a complete stop, the brake pedal was depressed but felt spongy and failed to respond. There were no warning lights illuminated. The contact’s daughter continued to depress the brake pedal until the brakes responded. The vehicle was taken to an independent mechanic who diagnosed that the whistling sound inside the cab was caused by the vacuum booster and the master cylinder failure. The vehicle was then taken to the dealer who advised that the vacuum booster would be replaced under an unknown recall; however, the master cylinder replacement would be an out-of-pocket expense. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448304January 21, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I was told once that body control module wàs bad then I call to get it replaced and they said it wasn't bad. Windshield wipers go when they want then sometimes they won't work at all. Windows will roll down when rolling up or roll up when rolling down. Radio has been delayed. Sometimes definitely not eco boost. Pushes slower than my grandma's 1999 Buick. Brake boost was replaced in July ànd now again I have no breaks whatsoever I have to drive with the emergency brake
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448426January 21, 2022
SERVICE BRAKES
In June 2021 my brake pedal was going to the floor. There was no brake fluid leaking. I took it for diagnostics and was informed (1) the master cylinder needed to be replaced. While it was in the shop they said they had to replace the (2) master cylinder again because the one they received was defective. (3)Then in December after driving approx 2500 mi the pedal went to the floor again. I drove the vehicle (scared out of my mind) 15 miles back to Goodyear. I parked in their open lot instead of pulling up to the front because I was afraid I'd run into the parking curb. I got a call from Goodyear that they were unable to duplicate the problem! It was constant when I was driving to their shop and when I parked it. If they had come out and driven it when I got there they would have definitely confirmed there was NO brake pedal! I worry every time I drive my car and I'm afraid to carry any passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447858January 18, 2022
FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an abnormal fuel odor detected. The check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a cracked fuel tank. The fuel tank was replaced. Prior to the failure, the canister purge valve was replaced twice. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 71,974.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447288January 13, 2022
SERVICE BRAKES
The Brakes on my 2013 Ford Edge failed resulting in an accident with my 17 year old son on 1-11-22. The pedal was pressed all the way down, and only the emergency break stopped the vehicle. When pressing it brake, it was as if there were no brakes whatsoever. We had a total brake job done on 8-6-2021. on 9-19-21 the car would hardly come to a complete stop, same issue that my son encountered. The pedal would go all the way down and the pedal would hiss during this time. We had the brake booster replaced. So in a span of 1 month and an half we spent $1,600.25 only for the issue to occur again to put my sons life and others at Risk. I have been doing some research and this is a common issue with this particular vehicle. Ford did do an partial recall of this apparently, but our vehicle was not part of this. There are many instances of the Ford Edge having this exact same problem that Ford does not seem to want to address. This car is unsafe. We will be selling this back to the dealership as we are not comfortable to drive it. There are many parts to the brake system that can cause this from the Power Booster, the ABS injector and the Master Brake Cylinder. There are many instances where this is a very intermittent problem. The issue occurs, and then the mechanics can't find anything wrong. there are hundreds of testimonies online for this vehicle and the issues that it has.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11446730January 8, 2022
ELECTRICAL SYSTEM
Sunroof will not close. Nothing is obstructing its ability to close. After taking it on to the dealership, they informed me 7 out of 10 Edges have this problem. This is not something I as the consumer has done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446293January 5, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while reversing out of the driveway, the brake pedal was depressed but went to the floorboard and hesitated to respond, causing a 10-feet stopping distance delay. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer who advised the contact they could not repair the vehicle under Customer Satisfaction Program: 13N02 for the brake booster warranty extension because the VIN was not included. The vehicle was taken to Barbee's Freeway Ford (4471 E Evans Ave, Denver, CO 80222) who confirmed the information from the first dealer. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445428December 29, 2021
SERVICE BRAKES
When driving at normal speed (30MPH) break pedal is very soft and goes to floor before stopping the car. Same problem occurred in August 2021. Hampton Ford dealer replaced the booster system which solved the problem temporarily. Problem returned on 12/27/21. Very dangerous. The ABS light has not come on. Dealer has no appointments until 1/18/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444348December 19, 2021
SERVICE BRAKES
While travelling at around 50 MPH, I had to quickly apply the brake pedal due to oncoming stopped traffic. The brake pedal went to the floor and vehicle would not slow down. I continuously pumped the pedal and had to abruptly switch lanes to avoid rear-end collision with the car in front of me. Then after abruptly changing lanes a truck almost hit me. I pumped the brakes until the vehicle slowly stopped. This is not the first time it has happened, and I doubt it will be the last. This problem seems to occur when I have to suddenly come to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444166December 17, 2021
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds, the brake pedal would intermittently depress to the floorboard without warning. The contact had initially taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. The failure continued and the contact received a notice from emissions that the brake booster had been placed under an extended warranty. The contact's husband then called the dealer who informed him that unless the failure occurred while in their possession, they could not offer any assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444042December 16, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Continue to experience the soft brake pedal / loss of brakes / pedal to the floor without warning. Warning Collision lights continue to flash off and on. Has been checked by Ford several times and none can figure out the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443259December 9, 2021
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:TREAD/BELT, TIRES:SIDEWALL
P245/60R18 UNKNOWN I was driving through residential parking lot and my tire begin to go flat. Before I could even pull over and park, I had to swerve to keep from hitting other vehicles in the lot. Not sure why the tire went flat, but this incident was scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442420December 2, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Driving along with 115,000 miles experienced excessive brake pedal travel when trying to stop. Scared the crap out of me. Braking did work at the bottom of the pedal as it was almost at the floor. Did some online research and many at experiencing this issue. It is sticky valves in the HCU. A condition that has caused recalls in other ford vehicles. I paid $1,600 to the ford dealer to replace the HCU. This needs a recall. It will kill someone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442484December 2, 2021
UNKNOWN OR OTHER
While turning the vehicle to the left at slow speed the right ball joint failed (passenger side) including axel damage. The front passenger wheel turned freely to the right with the driver side wheel remaining straight. A sensation of front end falling apart was felt from the driver's seat. There were no symptoms of suspension failure prior to this event. No vibration at speed, no clunking, no unusual tire wear or pulling left or right issues. The car has 119542 miles at the time of failure. The vehicle was purchased used just prior to this at a Honda Dealer with a extended warranty purchased at time of sale. Vehicle was serviced just prior to this failure with a water pump replaced under extended warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441891November 28, 2021
SERVICE BRAKES
My 2013 Ford Edge had 44,882 miles on it. With no warning or lights, car was difficult to stop. Hissing noise when brakes applied. Very scary! Took it to Ford dealership. They charged me $167 to diagnose the problem as power brake booster, and said it would take 3-4 weeks to get the part. Ford knows there’s a problem (N102) and supposedly it’s covered for 10 years or 150,000 miles, but I was told that mine would NOT be covered. I took it to an independent repaIr shop. They were able to get the part in three days. It cost me $993.28 to have it repaired. VERY DISAPPOINTED with Ford!! This is a SAFETY ISSUE!, Thank God I wasn’t on a highway when it happened! Is Ford waiting until someone gets killed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441402November 22, 2021
UNKNOWN OR OTHER
Brake failure of the power brake booster, I was coming to stop and the brake pedal went to the floor and the vehicle went through a busy intersection narrowly missing another vehicle. I am the original owner of the vehicle. I contacted Ford customer care and explained to them what had happened,I was told Ford is not doing anything for customers who experienced this failure at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441290November 22, 2021
UNKNOWN OR OTHER
The brake booster has failed now for the 3rd time in 12 months. Brakes still work but pedal goes almost to floor. Brake booster previously replaced, at our expense, by local Ford dealership in January 2021. Three months later brake booster failed again. Took back to dealership and they found no fault. In October brake booster failed again and has not regained proper function to date. Any questions answered below refer to the most recent malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441074November 19, 2021
UNKNOWN OR OTHER
I'm always sure to lock my doors while driving because of the concern of an assailant entering while at a stop light. However, I'm unable to protect myself because my doors won't lock while the car is in drive. This is massive safety concern for my family and me. One should feel safe and protected while in their vehicle, especially a Ford vehicle. My dealership did confirm and replicate this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440791November 17, 2021
SERVICE BRAKES
Well driving under normal operating conditions at the posted speed limit of 45 mph I was cut off and apply the brakes rapidly to avoid a collision, at that moment the brake pedal lost its firmness and depressed slowly to the floor with limited breaking ability. After the incident I pulled to the shoulder and noticed that the brake pedal continue to sink to the floor with little to no resistance even after placing in park, shutting down and restarting the vehicle. This condition still persists after break bleeding and checking the entire brake system, my safety was in jeopardy due to the fact that I had limited braking ability and the pedal continue to sink to the floor with no resistance. This has not been evaluated by a dealership or independent mechanic as of this writing and the problem has not been reproduced also there’s been no reports to my insurance, police, the manufacture or any other parties and there were no warning lights, diagnostic trouble codes, or any other Indication as to there being a faulty system or failed ABS pump, master cylinder or hydroboost
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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