Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11129428September 13, 2018
STRUCTURE:BODY
DRIVER SIDE DOOR LATCH SENSOR STAY ON INDICATING DOORS IS OPEN EVEN WHEN IT'S ALREADY CLOSED. INTERIOR LIGHTS STAY ON AND DRAINS BATTERY LIFE LEAVING CONSUMERS STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129246September 13, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TAKATA RECALL THE DOOR AJAR MESSAGE DISPLAYS ON MY 2011 FORD EDGE VEHICLE CONSTANTLY AND THE DOOR IS SHUT. THE LIGHTS STAY ILLUMINATED BECAUSE OF THE DOOR AJAR SENSOR NOT WORKING PROPERLY. ALSO I CAN NOT LOCK MY DOORS WHEN I AM INSIDE THE VEHICLE WHEN THE ENGINE IS ON WHICH IS UNSAFE IN MY OPINION. I HAVE SEEN THAT MANY PEOPLE HAVE STATED THIS HAS HAPPENED TO THEIR FORD AS WELL, BUT A RECALL HAS NOT BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128200September 8, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SOON AFTER STARTING MY CAR AND PUTTING IT IN REVERSE, THE PASSENGER DOOR AJAR INDICATOR CAME ON AS WELL AS ALL THE INTERIOR LIGHTS. THE PASSENGER DOOR LOOKED SECURELY CLOSED, BUT I TRIED CLOSING IT AGAIN TO BE SURE. THE PASSENGER DOOR AJAR INDICATOR STAYED ON AS WELL AS THE INTERIOR LIGHTS, WHICH MADE IT DIFFICULT TO SEE AT NIGHT. SINCE THEN IT HAS STAYED ON EVERY TIME I DRIVE THE CAR. ADDITIONALLY, I AM NOT ABLE TO LOCK THE CAR DOORS WHEN IT IS IN MOTION BECAUSE OF THIS PROBLEM. I TOOK IT TO THE SHOP AND THEY SAID THE ACTUATOR WAS FAULTY. APPARENTLY THIS IS A WIDE-SPREAD PROBLEM WITH THE FORD EDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128201September 8, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I FIRST NOTICED THIS PROBLEM WHEN I TURNED ON THE VEHICLE IN MY GARAGE AND THE PASSENGER DOOR AJAR INDICATOR CAME ON AS WELL AS ALL OF THE INTERIOR LIGHTS. EVEN THOUGHT THE DOOR LOOKED TO BE SECURELY CLOSED, I OPENED AND CLOSED THE DOOR AGAIN TO BE SURE. THE PASSENGER DOOR AJAR INDICATOR AND ALL THE INTERIOR LIGHTS STAYED ON, WHICH MADE SEEING AT NIGHT WHILE DRIVING VERY DIFFICULT AND DANGEROUS. ADDITIONALLY, I WAS UNABLE TO LOCK THE DOORS OF THE CAR BECAUSE OF THIS PROBLEM. THE TECHNICIAN AT THE SHOP SAID IT WAS A FAULTY ACTUATOR AND THAT MANY FORD EDGE'S HAVE HAD THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124160September 3, 2018
FUEL/PROPULSION SYSTEM
PLASTIC FUEL TANK LEAK FROM STEEL MOUNTING BRACKET REPAIR TO REPLACE FUEL TANK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121702August 22, 2018
SERVICE BRAKES
MY WIFE WAS DRIVING THE VEHICLE AND WHEN SHE WENT TO STOP SHE PRESSED THE BRAKES THE PEDAL WENT COMPLETELY TO THE FLOOR WITHOUT WARNING. THE VEHICLE WOULD NOT STOP AND NEARLY COLLIDED WITH A ANOTHER VEHICLE. TOOK THE VEHICLE TO FORD AND FOUND THAT IT HAD A FAULTY ABS HYDRAULIC CONTROL UNIT THAT IS ALLOWING FLUID TO BY PASS THE ABS AND NOT STOP THE VEHICLE. VEHICLE HAD BEEN SERVICED PREVIOUSLY IN 2016 FOR A SIMILAR BRAKE FAILURE ISSUE. (BETWEEN 50 AND 60 THOUSAND MILES) THAT TIME IT WAS A FAULTY BRAKE BOOSTER THAT PREVENTED THE VEHICLE FROM BEING ABLE TO STOP. THAT REPAIR WAS COVERED UNDER THE 13N02 EXTENDED WARRANTY 10 YEARS AND 150,000 MILES. THIS TIME FORD IS NOT STANDING BEHIND A PROBLEM THAT COULD HAVE RESULT IN A SERIOUS INJURY OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120957August 19, 2018
SERVICE BRAKES
LOST BRAKE PRESSURE WHILE DRIVING AND COULD NOT STOP WITH SIGNIFICANT PRESSURE ON THE PEDAL. DEALER WAS UNABLE TO FIND CAUSE DESPITE NUMEROUS EXAMPLES OF THE SAME PREVIOUSLY REPORTED BY OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120242August 16, 2018
SERVICE BRAKES
BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR BEFORE STOPPING. THIS IS THE SECOND TIME THE BRAKES HAVE FAILED IN TRAFFIC. BRAKE MASTER CYLINDER REPLACED AT 58K, BRAKE BOOSTER REPLACED AT 32K. CURRENT MILEAGE IS 65K. DEALERSHIP UNABLE TO FIND PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119870August 14, 2018
SERVICE BRAKES
I WAS DRIVING HOME ON THE HIGHWAY WHEN TRAFFIC CAME TO AN ABRUPT STOP. I WENT TO APPLY MY BRAKE BUT THE VEHICLE DID NOT SLOW. I HAD TO STOMP AS HARD AS I COULD ON THE BRAKE PEDAL TO STOP BEFORE ALMOST COLLIDING WITH ANOTHER VEHICLE IN FRONT OF ME. CAME WITHIN INCHES OF THE CAR IN FRONT OF ME. ONCE HOME, I PUT THE EDGE IN PARK, I PUSHED THE PEDAL VERY HARD & HEARD A HIGH PITCHED SQUEALING NOISE. INFORMED BY FORD THIS WAS DUE TO THE BRAKE BOOSTER FAILING. I HAD THE BOOSTER REPLACED PREVIOUSLY IN 2016 WITH THE FIRST RECALL AND NOW 2 YEARS AND LESS THAN 15,000 MILES LATER, THE 2ND BOOSTER HAS FAILED. CURRENT MILEAGE IS 74,451 AND I AM NOW ABOUT TO BE ON MY 3 BOOSTER. FORD WILL NOT COVER ANOTHER BREAK BOOSTER EVEN THOUGH EACH SHOULD LAST SOMEWHERE AROUND 100,000 MILES. I SPOKE WITH SERVICE DEPT AND WAS ADVISED THE RECALL REPLACED BOOSTER IS ONLY GUARANTEED FOR 1 YEAR OR 12,000 MILES WHICHEVER COMES FIRST. SERVICE TECH SAID HE COULDN'T DO ANYTHING ABOUT THE ISSUE DUE TO FORD'S POLICY. SO GLAD THE SAFETY OF MY FAMILY'S LIFE IS GOOD FOR 1 YEAR/12,000 WITH MY 3RD BREAK BOOSTER BEING INSTALLED AT MY EXPENSE TODAY. NO WARNINGS NO NOTHING, EDGE JUST WOULDN'T STOP. NOT SURE HOW MANY PEOPLE WILL HAVE TO BE HURT BEFORE SOMEONE WILL DO SOMETHING. FORD IS AWARE OF THE PROBLEM BUT IT'S CHEAPER FOR THEM TO PAY A LAWSUIT SETTLEMENT THAN TO FIX THE ISSUE. I'M SO GLAD I BOUGHT A FORD SO THAT I CAN SHELL OUT $800+ EVERY 2 YEARS FOR ANOTHER BRAKE BOOSTER IF I'M LUCKY ENOUGH TO SURVIVE FINDING OUT IT'S FAILED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119862August 14, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND AN ABNORMAL NOISE WAS HEARD. THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119546August 13, 2018
SERVICE BRAKES
WHILE MOVING BRAKE PEDAL BECAME HARD AND WOULD NOT STOP VEHICLE FORD HAS A CUSTOMER SATISFACTION PROGRAM NUMBER 13N02 FOR REPAIRS TO FAILING BRAKE BOOSTER FORD ALSO WILL NOT SUPPLY LOANER VEHICLE WHY HASN'T THERE BEEN A RECALL VEHICLE IS AT 71,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118888August 10, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE CONTACT STATED THAT IT WAS DIFFICULT TO SLOW DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF KERNERSVILLE, INC. (1330 NC-66, KERNERSVILLE, NC 27284, (877) 331-8058) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED WITHIN TWO WEEKS. THE VEHICLE WAS REPAIRED A SECOND TIME AND THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118423August 7, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE NO HORIZONTAL, ONLY VERTICAL ADJUSTMENT ALLOWED AND CAN NOT BE ADJUSTED SO AS TO LIGHT THE ROAD FULL WIDTH WHICH, CAUSES PARKED CARS AND SUCH TO BE OVERLOOKED AND POSSIBLY STRUCK. I HAVE HAD SEVERAL CLOSE CALLS BECAUSE OF THIS PROBLEM WHEN DRIVING AFTER DARK. THIS IS A MAJOR SAFETY RISK AND SHOULD NOT BE IGNORED. FORD MOTOR CO. MUST BE MADE TO CORRECT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115885August 6, 2018
SERVICE BRAKES
TAKATA RECALL BRAKES WOULD NOT STOP/ REPLACED POWER BRAKE BOOSTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118126August 6, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS MANUALLY RESTARTED AND OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO WINNER FORD (591 S DUPONT HWY, DOVER, DE); HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115134August 1, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
I TOOK A LEFT TURN TO GET ONTO THE INTERSTATE ON 7/30/18 AT 7:45 AM. WHEN I STARTED TO ACCELERATE TO MERGE ONTO INTERSTATE WITHOUT WARNING MY CAR STALLED AND I WAS NOT ABLE TO ACCELERATE. I WAS ABLE TO PULL OVER THANKFULLY AND TURN MY EMERGENCY LIGHTS ON. MY CAR STARTED TO "JUMP" AND WAS BASICALLY STALLING OUT. I TURNED THE CAR OFF AND THEN AFTER 5 MINUTES I WAS ABLE TO TURN THE CAR BACK ON AND IT RAN FINE. I BROUGHT THE CAR TO MY LOCAL FORD DEALERSHIP AND THEY KEPT IT FOR TWO DAYS. THEY TRIED TO RECREATE THE ISSUE BUT WERE UNABLE TO AND SAID THEY COULD NOT READ THE ERROR ON THE COMPUTER BECAUSE IT HAD BEEN "WIPED" OUT WHEN I RESTARTED MY CAR. THEY TOLD ME TO COME BACK WHEN THE CAR STALLS AGAIN. I FEEL VERY UNSAFE DRIVING A CAR THAT CAN STALL OUT AND LOSE POWER AT ANY MINUTE. I DRIVE A 24 MILE BRIDGE WITH NO SHOULDERS DAILY AND INTERSTATES. I DO NOT FEEL SAFE DRIVING MY SON AROUND IN THIS CAR. FORD WILL NOT DO ANYTHING FOR ME UNTIL THE CAR STALLS AGAIN. THEY TOLD ME NOT TO TURN IT OFF AND "LIMP" IT TO THE DEALERSHIP(DRIVE IT SLOWLY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115261August 1, 2018
UNKNOWN OR OTHER
I WAS DRIVING TO WORK WHEN I HEARD A LOUD BOOM. AT FIRST I THOUGHT I HAD BLOWN A TIRE, BUT MY VEHICLE WAS NOT SHAKING LIKE I HAD, I LOOKED IN THE BACK SEAT TO MAKE SURE MY SON WAS OK AND THAT IS WHEN I NOTICED MY SUN ROOF HAD SHATTERED. NOTHING HIT IT, IT JUST SHATTERED ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114572July 30, 2018
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE ROAD TAKING MY CHILD TO DAYCARE AND THEN GOING TO WORK LIKE WE DO EVERY DAY, WHEN THE VEHICLE STOPPED ACCELERATING. IT DIDN'T DIE, BUT IT JUST WOULDN'T LET ME ACCELERATE ANYMORE. I HAD TO TURN ON MY HAZARD LIGHTS AND GET OFF THE ROAD AS BEST AS I COULD SEEING AS HOW THERE WAS NO SHOULDER FOR ME TO PULL OVER ON. I PUT THE VEHICLE IN PARK AND RESTARTED IT AND IT DROVE FINE AFTER THAT. I'VE LOOKED UP MANY OTHER COMPLAINTS ABOUT THIS SAME ISSUE SO I'M WORRIED THAT IT WILL CONTINUE HAPPENING AND WE MIGHT NOT BE SO LUCKY THE NEXT TIME. OF COURSE I JUST SURPASSED MY 100,000 WARRANTY SO THERE'S NO TELLING WHAT IT WILL COST TO FIX IT. SURELY FORD KNOWS THIS IS AN ISSUE THAT THOUSANDS OF THEIR CUSTOMERS WITH THIS SAME VEHICLE ARE HAVING. I'M NOT SURE WHY THEY HAVEN'T DONE ANYTHING ABOUT IT YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114360July 29, 2018
ENGINE
AS I WAS TRAVELLING HOME FORM VACATION MY CHECK LIGHT CAME ON. I PULLED OVER AND CHECKED THE CAR MANUAL FOR THE SIGNIFICANCE OF THIS WARNING. THE MANUAL STATED THAT, "IF THIS WARNING STAYS ILLUMINATED, THEN IT MEANS THAT THE CAR IS DUE FOR A SERVICE MAINTENANCE. IF THE WARNING CONTINUES TO BLINK, THEN SERVICE IMMEDIATELY." I CONTINUED TO DRIVE FOR ANOTHER 5 MILES AND NOTICED THAT THE CAR WAS IDLING LOW AND RUNNING ROUGH. I CAME TO A RED LIGHT AND THE WARNING SIGN FOR AN OVER HEATED ENGINE APPEARS. I HAD THE CAR TOWED TO A AUTOMOTIVE FACILITY AND WAS TOLD THAT THE WATER PUMP HAD BROKEN AND THAT MY ANTI FREEZE AND OIL HAD MIXED TOGETHER AND CIRCULATED THROUGH THE ENTIRE ENGINE PRETTY MUCH DAMAGING THE ENTIRE ENGINE. THE COST ESTIMATE TO HAVE A NEW ENGINE INSTALLED WOULD BE OVER $10,000, DUE TO THE WATER PUMP BEING INCASED IN THE ENGINE. THIS CAR HAD ONLY HAD 130,000 MILES ON IT, AND I REGULARLY KEPT UP WITH SERVICE ON THE VEHICLE. UPON ON LINE RESEARCH, IT IS MY UNDERSTANDING THAT FORD IS MORE THAN AWARE OF THIS ISSUE AND CONTINUES TO NOT DO ANYTHING ABOUT IT. I HAD THE CAR TOWED TO MY HOME AND IT WILL NOW SIT THERE UNTIL I CAN REDUCE THE AMOUNT OWED ON THE VEHICLE AND TRADE IT IN. THE WORST PART OF THIS IS, THAT THERE WAS NO TYPE OF WARNING WHATSOEVER, NOR DID FORD EVER MAKE ME AWARE OF THIS BEING A PROBLEM IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114266July 28, 2018
ELECTRICAL SYSTEM
DRIVERS DOOR AJAR SWITCH DOES NOT RECOGNIZE THAT THE DOOR IS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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