Ford Edge Complaints (2018)

850 consumer complaints on file.

#11589591May 20, 2024
ENGINE
Car began bucking at first and running rough about 82000 miles on it I changed plugs and shortly after it started again. It began to over heat when I drove from Maine to KY. I found it was low on Coolant. I had to fill it again a month or so later. Mechanic did not find any coolant leaks. I brought it to ford and they told me coolant was getting into the cylinders and I need an engine replacement. I am [XXX] drive like an old man and no reason engine should fail the way I drive I understand Ford recalled the 1.5 echo boost but not the 2.0 and they were made with the same defect. They are aware of this and redesigned the engine. It cost me 6.000 dollars to fix at a time I am nearing retirement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588443May 13, 2024
POWER TRAIN
Two days after I bought this car I took it back to the dealership and told them that there was something wrong with the car. It didn't drive right and when I would put the car in reverse I felt a "flutter" feeling. After they finally got me in to have it looked at, they told me that there was nothing wrong with it. A few months later I took it back to another local Ford dealership after I got a notice in the mail about the transmission. It was not a recall. They also told me there was nothing wrong with it. At this point it would shift hard every now and again. about a month and a half ago, I was driving and a wrench light showed up on my dash. I had a mechanic hook it up to the computer and it was giving me codes P0741-00. I took it to Ford and had them run a diagnostic on it and they called me and told me that I needed a transmission overhaul. If they had fixed it the first two times I had it in to be looked at I wouldn't be without a car right now. I have been in contact with Ford Motor Co also and they are now saying that I still have to pay out over $3200 that I don't have. They were supposed to reach back with me on Fri and still have not heard from them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588492May 13, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact had the vehicle jumpstarted; however, the check engine warning light was illuminated. The contact stated there was white smoke coming from the exhaust pipes. The contact took the vehicle to an independent mechanic who diagnosed the vehicle and determined that coolant was leaking into the engine, and the engine needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588097May 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The low-coolant warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that coolant was leaking into the engine block. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587978May 10, 2024
ENGINE
Coolant Leaking Into Cylinders. Ford had already noticed this issue that coolant intrusion into the cylinder with tons of 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine. They have never recall, replace, or even try to fix this issue. It very easily causes engine overheated which is a significant risk. Please consider to have them do a nationally recall and help people on the way to be safe! Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587659May 8, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked, after which the contact heard an abnormal sound emanating from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587518May 7, 2024
ENGINE
Engine failed due to coolant intrusion on cylinder two! Been experiencing coolant loss with no evidence of where it was going. Have had multiple pressure tests performed with no results of a leak. Started experiencing a spurts of misfire when accelerating up hill or on a high at speeds of 60-75MPH, inconsistently. Happened again on 05/07/2024, called my local dealership and was advised to bring it in to have a tech take a drive. On that drive he was able to replicate misfire to the point a check engine light appeared while my edge was experiencing misfire. When misfire stopped engine light shut off. Once we were back the tech performed diagnostic measures and found coolant spewing into the engine. Resulting in the need of a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586932May 4, 2024
ENGINE
My car is only 6 years old. I have maintained my car for the past 5 years of ownership. My car now needs a complete engine replacement due to coolant leaking into the cylinders. This was looked at by my local Ford dealership. After reading through other reviews it appears that other owners have experienced the exact same issue. I also was told my the dealership that Ford Escapes experienced the exact same issue and there was a recall. My car shakes and rattles and is unsafe to drive. I was told my the dealership that I could still drive it, but it is unknown when the engine will completely fail. I am a mom of two children and I cannot drive a car that could just randomly fail! My check engine line appeared about 2 weeks ago before I could get an appointment to be seen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586748May 3, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the contact became aware of an abnormally strong gasoline odor. Additionally, there was white smoke coming from the tailpipe. The contact stated that while inspecting the vehicle, the contact became aware that the engine was blown. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with low compression coming from the engine and a failure of the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586766May 3, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to Technical Service Bulletin: 22-2133 (Coolant in Cylinders, White Exhaust Smoke, And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586584May 2, 2024
ENGINE
while driving, engine went to full hot and shut down some cylinders, decreasing power, in traffic. causing the car to slow down and others had to avoid me. mechanic found the block is cracked, but this VIN # was not included in the recall. cost is $8000.00 to replace engine at less than 70,000 miles. Ford is no help. No warning lamps, until the event, then check engine light and temp gauge going full hot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586594May 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the engine was misfiring. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring. The dealer replaced the coil pack; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that there was a coolant intrusion in cylinder #2 and in the oil. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586302May 1, 2024
POWER TRAIN
The Ford Edge 2018 has a common issue with its transmission - it fails to start at low mileage, causing the car to lose power unexpectedly. This could lead to dangerous situations and potentially render the car completely uncontrollable. Ford dealers acknowledge that it's a common problem for this model, but they do nothing about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585362April 26, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584999April 24, 2024
ENGINE
Right after I returned home from a 1500 mile trip on a Saturday, my car started having an issue starting. Once I got it started and drove to the store, the Service Engine Soon light came on so I returned home. I checked the owners manual & it said I could drive 50-100 miles so I did make some required stops on Sunday. Had an issue starting the car again. On Monday I called a repair shop & took it in to them on Tuesday morning. They diagnosed the problem as Engine Intrusion - an internal issue causing coolant getting into the engine. They found coolant on the pistons & the TSB says to replace the engine. I contacted Ford Customer service & they had me bring it to a Ford Dealer - who diagnosed the same issue. I have followed all of Ford's maintenance recommendations for my car. If the issue had happened while on my trip home, I would have hesitated to stop so could have risked my safety or others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584823April 23, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584316April 21, 2024
ENGINE
Due to a Ford design flaw my car has experienced what is called "coolant intrusion". TSB 19-2346. My check engine light appeared, solid in color and I brought it in for service/check on [XXX] at Apple Ford in Shakopee, MN. Diagnostics showed a P0302 Cylinder 2 misfire detected. The car was running rough on start-up and idle but once warm would run fine. Replaced all spark plugs & boots as it appeared some corrosion occurred on them. On [XXX] in the AM I was leaving my house to go to work. I pulled out from my townhouse complex onto the road and my car would not accelerate leaving me in the middle of the road. I had to shift my car into neutral and back into drive to be able to move from the middle of the road. Thankfully no other cars were coming at the time to avoid a collision. Once I was back in drive my car would accelerate but the check engine light came back on. I brought it into the dealership on [XXX] and the same code came up P0302 of a cylinder 2 misfire. I was unable to be without a vehicle so I continued to drive it. Thursday the check engine light was no longer illuminated. It did not come back on. I decided to still have it checked as I did not want to be stuck in the middle of the road again unable to accelerate with my child in the car. Dropped it back off Friday night for them to diagnostic again on Saturday AM. I was then called and told I was needing to replace the entire engine due to the design flaw of Ford. Coolant was leaking into cylinder 2 causing the misfire. The only fix is to get a new engine. My car is currently at the Apple Ford Shakopee dealership awaiting the possibility to be fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584004April 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving from a complete stop, the vehicle shuddered, and the engine was misfiring. The contact stated that the failure had been recurring mostly during cold starts. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584164April 19, 2024
ENGINE
In 2015 Ford Motor Company made an engine block modication on the 2.0 Liter Ecoboost (USA made) engines in an effort to keep the turbo boosted engine running cooler. The engine was used till 2019 in Edge and Escape models. For 2020 to current year the engines were redesigned ending the problem. At the end of 2023 I began experiencing a rough idle at times, check engine light displaying, white smoke from the exhaust and intermittent stalling. I was advised by a Ford dealer that I had coolant in my #3 cylinder indicating the problematic block. Ford's TSB (#19-2346 12/19/19) fix was a new engine assembly and also stated itcould result in a engine fire. A estimate roughly $8800.00. I purchased the Edge September 2022 with 32,000 miles. Ford would not extend any warranty coverage since the 5yr drivetrain warranty had passed. Currently the like new Edge (40K miles) sits in my driveway because my daughter is affraid to stall in traffic again with her 7 year old with her. I researched and found the NTSB made Ford perform a recall on 2012-2015 1.5 liter ecoboost engines due to similar problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583804April 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 208 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low. No warning lights were illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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