Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11461054April 17, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have been having issues with the backup camera on this model. I replaced the camera and still having issues. A warning message is displayed and says contact dealer. I've recently noticed a recall on newer model fords and wonder why there wasn't a recall on the later models since there is the same issue with the newer models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460051April 7, 2022
ENGINE
2013 Ford Edge "Water pump" The Water pump is driven off the timing chain. When the water pump fails it either leaks into the engine on early models or it throws the timing out. The dealer wants $2500.00 to replace the water pump because of all the labor too get to the pump inside of engine. You have to pull the timing chain cover. Remove most of the engine to get to it. When the timing is knocked off from the pump, Valves hit pistons. Now you have to pull heads and replace bent valves. Duel overhead cams. If the pump leaks coolant into engine, Game over! Milk shake! The engine bearings are gone. New Engine! This is without a doubt the worst designed engine out there. They could have made the pump to be driven from the outside of the timing cover from the serpentine belt. It has two belts! This is an engineering cluster f**k! Good Luck!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459869April 6, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving 20 MPH, the brake pedal was depressed but failed to respond. The contact then stood on the brake pedal. The brake pedal went all the way to the floorboard and the vehicle stopped abruptly. There was no warning light illuminated. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to the dealer where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an extended warranty due to the mileage. The failure mileage was approximately 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459691April 5, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving 40 MPH, the brake pedal was hard to depress causing an increased stopping time. The contact stated no warning lights were illuminated. The vehicle was not taken to the dealer or independent mechanic for diagnoses or repairs. The dealer was contacted and informed the contact that the vehicle was out of warranty. The dealer advised the contact to call the manufacturer for assistance. The contact stated he had received a letter from the manufacturer several years ago extending the warranty for the brake booster. The contact stated that the warranty was 10/years or 150,000 miles from the date of being put in service. The contact stated that the vehicle was beyond 10 years by less than 30 days and inquired of the manufacturer to extend the warranty and cover the repairs. The contact stated that he called the manufacturer however, the call was transferred to NHTSA. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459119March 31, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
The brake booster failed, just as is outlined in Ford's Customer Satisfaction Program #13N02, NHTSA #10054925. Ford claims my vehicle was built outside of the dates covered in the CSP and therefore, does not qualify for the warranty extension of the CSP. The booster failure I experienced is identical to that described in the CSP, so it seems obvious that there are more vehicles affected than Ford claims.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458851March 29, 2022
SERVICE BRAKES
The afternoon of Friday, March 25, 2022 I was driving over Balcom Canyon and my brake pedal went all the way to the floor with no response! In my almost 30 years of driving I have NEVER experienced something so terrifying! I literally could've died (or caused a collision with another person, endangering everyone involved). I immediately took my car (2013 Ford Edge Limited) to the dealership where I purchased the vehicle (Valencia). They tell me it's the HCU (Hydraulic Control Unit) and will cost me $2,000 to replace! This is an OBVIOUS safety issue and a matter of life or death. Upon doing more research, I have discovered that this is an ongoing issue with Ford vehicles and I feel it is UNACCEPTABLE to allow people to be put in these types of situations KNOWING of this defect! And to not recall/repair the issue?! Shame on Ford! Something needs to be done. They are putting everyone's lives and safety at risk! I purchased my car new on Labor Day 2013 so I've had it 8.5 years BUT it only has 42,000 miles on it! And it is very well-maintained and in immaculate condition. There were no warning lights or sounds or anything. Just no brakes. On a CANYON road! I feel this is absolutely unacceptable and now I am not even comfortable driving my own car anymore! I was already a bit of an "anxious" driver but now I'm totally traumatized and feel I can't trust my own car's braking system?! Just crazy! Please do something about this NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458334March 25, 2022
SERVICE BRAKES
Hard brake pedal on trying to stop. Takes a lot of pressure on brake pedal to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457711March 21, 2022
UNKNOWN OR OTHER
The vehicle is not going into second gear. A pull onto a 40 mph road means a quick start but then the vehicle won't shift gears so needs to be pulled over quickly to not be in the way of coming traffic. It was inspected by family automatician but wrench light had turned off and stopped problem. Then happened again the next morning followed by wrench light later in the day. Not inspected, yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456915March 16, 2022
SERVICE BRAKES
Brake pedal intermittently goes to the floor when attempting to stop. The brake booster was replaced by dealership under wgat they called a recall but received vehicle back with the same issue. Dealership is now stating Hydraulic Control Unit is the issue noting repair cost 1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456542March 14, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sunroof rails guides broke and its not being hold by the rail guides. The broken pieces are just floating free. Feels like if i take highway the paranomic glass will swing open and cause an accident. Im really concern for my family or any passanger. I believe its a default from ford for not being well engeneeeed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455666March 8, 2022
SERVICE BRAKES
The brake booster and master cylinder failed on my 2013 Ford Edge, which required extreme applications of pressure to the brake pedal to bring the car to a complete stop (the brake pedal would either sink to floor when being depressed or become extremely stiff when attempting to stop). This has been a serious safety risk, as excessive force has been required under normal circumstances to bring the vehicle to a complete stop. Independent mechanics were required to replace both the brake booster and master cylinder to resolve the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454323February 27, 2022
VEHICLE SPEED CONTROL
Stability control system keeps coming on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453752February 24, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rear backup camera failure. Sometimes it is upside down, sometimes it is right side up and sometimes it is blank and sometimes show only black screen with verticals lines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453393February 22, 2022
WHEELS, STRUCTURE:BODY, UNKNOWN OR OTHER
My 2013 ford edge has the sunroof rails broken . i think because they are made out of plastic. So the only thing holding the front of the glass is some wires to prevent it from the glass from catching air and catching air borne which will shatter the glass. Im really scare to take the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453317February 21, 2022
SERVICE BRAKES
Oct 2021 spongy brakes all the way to the floor. Master cylinder replaced. February 2022 happened again despite no warning or indication. Now the HCU needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452509February 17, 2022
VISIBILITY:REAR WINDOW WIPER/WASHER, UNKNOWN OR OTHER
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 40 MPH, there was a smell of burned rubber, and upon inspection, the contact noticed fire coming from the rear windshield wiper. The contact pulled over and fire marshals extinguished the fire. A police report was not taken and no one was injured. The vehicle was towed to a local dealer and was awaiting diagnosis. The manufacturer was informed of failure and told the contact to call NHTSA. The failure mileage was 188,013.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11452257February 16, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that the vehicle would inadvertently surge forward upon the depression of the brake pedal. There was no warning light illuminated. The vehicle was not diagnosed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452159February 15, 2022
UNKNOWN OR OTHER
Passenger side door latch will not engage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451718February 13, 2022
POWER TRAIN
After start of vehicle and engaging vehicle by shifting to drive and pressing the gas paddle, the vehicle would not move. While pressing the gas peddle again, vehicle revs but, does not drive or move, rocks but stays in place. Makes noises underneath car. I was at a red light when this happened and also left in the middle of the road while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449793February 1, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 15 MPH and attempting to depress the brake pedal, the brake pedal went to the floorboard which resulted in no brake functionality. The contact was able to pull into his driveway and stop the vehicle. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer who informed the contact that the HCU valve needed to be replaced however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 82,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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