Ford Edge Complaints (2018)

850 consumer complaints on file.

#11594919June 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with engine long block failure. The vehicle was not repaired. The contact was relating the failure to Technical Service Bulletin: 22-2229. The manufacturer was made aware of the failure and confirmed there was an unknown Customer Satisfaction Program Number; however, the VIN was not included. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 47,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594348June 14, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated. The contact arrived at his destination and checked the engine and noticed that the coolant level was low. The contact refilled the coolant reservoir and upon starting the vehicle noticed white smoke coming from the exhaust pipe. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle had a misfire and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred, and the check engine warning light illuminated, and a large amount of white smoke was coming from the exhaust pipes when the vehicle was started. The contact researched online and related the failure to coolant intrusion into the cylinder block. The contact had not taken the vehicle to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594445June 14, 2024
ENGINE
Coolant is being used up but not leaking anywhere on the ground. It is mis-firing. It has run out of coolant - with NO leak found anywhere. Check engine light comes on and goes off. Looks like the Ford Fusion Recall Issue but there is no recall on my VIN. I cannot afford to repair this defect. Can you do anything to assist my 2018 Ford Edge with its internal coolant leak?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594467June 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that after a visual inspection of the engine compartment, she observed that the coolant reservoir was abnormally low. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring that the engine be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594480June 14, 2024
POWER TRAIN
Transmission went to nurteal because it went out at 139k tow to repair shop who stated this the same transmission as escape called ford cs was told there a customer extended warranty placed on my transmission but covered it to 120k I was never notified of this ford said tuff but if it’s the same transmission as escaped they should warranty it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594142June 13, 2024
ENGINE
I have a 2018 Ford Edge SEL with 36,460 miles on it. Problem began a few months ago on startup, engine would shudder for a few seconds then clear up, no check engine light came on. A few weeks later I experienced the same issue but the engine light came on! The repair shop changed the ignition coil, the spark plugs and the #2 cylinder injector! Vehicle ran well for a few weeks. While driving on [XXX] in Virginia the engine misfired and the check engine light came on, I found a Ford Dealership nearby and had them do a diagnostic check on the engine! I was informed by the service manager that the problem was “coolant intrusion” in the #2 cylinder! He provided me with the technical service bulletin #22-2229 which clearly states that to correct the problem “the long block engine assembly” must be replaced! Price quoted for this repair was $7,000 plus labor! My local dealership filed a claim with Ford, waiting to hear back from them, not holding my breath! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594183June 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #2. The mechanic replaced the ignition coils and all four spark plugs. Additionally, the mechanic noticed that the coolant level was low and added coolant to the vehicle. The contact stated that three days later, the check engine warning light illuminated and there was no coolant in the coolant reservoir. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine. The dealer related the failure to TSB Number: 19-2346 and determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594216June 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the message “Engine Coolant Over Temperature” was displayed and the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and confirmed with engine coolant over temperature failure. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall related to the failure. The failure mileage was 73,487.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594004June 12, 2024
ENGINE
Coolant is leaking into cylinder 1 causing the engine to fail and needing to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594009June 12, 2024
ENGINE
Engine light came on. Running rough. Low engine coolant. Dealer said code was a misfire in Cylinder #2 and coolant was leaking into cylinder #2. Said engine needs to be replaced for $8300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594074June 12, 2024
ENGINE
I own a 2018 Ford Edge Titanium with a 4 cylinder 2.0 Liter engine. After experiencing check engine light my local dealer stated I need a new engine because of a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure. The car does not run now and is parked. I HAVE READ SAFETY ISSUE REPORTS FROM MANY OTHER PEOPLE WITH THIS PROBLEM THAT HAS LEAD TO THE ENGINE MISFIRING BADLY CAUSING LOSS OF POWER AND CONTROL OF THE VEHICLE AND ALSO SOME CASES OF VEHICLE CATCHING FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593022June 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that the vehicle failed to start. The contact stated that the pressure cap of the coolant reservoir was removed, and the vehicle restarted. The check engine warning light illuminated. Additionally, the contact stated that the engine was idling rough. The vehicle was taken to a dealer where it was diagnosed that the long block engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592772June 6, 2024
ENGINE, POWER TRAIN
I have a 2018 Ford edge SEL with the 2.0 ecoboost engine in it that I just bought June 3rd, 2023. The engine light came on a couple weeks ago, so I took it to the dealership that I bought it from and found out the engine is bad because of coolant leaking into one of the cylinders. Upon further research I found that this is due to a design flaw in the engine by Ford but Ford has not recalled this engine. However Ford has recalled the 1.0 engines along with a couple others. I feel Ford should also recall the 2.0 ecoboost engine because this has been an ongoing issue for many people and the customers shouldn't have to pay for a new engine when it is a defective design that Ford even knows about but hasn't done anything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592452June 4, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the steering wheel was shaking. An unknown message was displayed, and the check engine warning light was illuminated. The contact checked the coolant level and discovered that it was empty. The contact added coolant to the coolant reservoir; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #4, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 42,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592252June 3, 2024
ENGINE
I had my car serviced. I drove less than a mile and noticed the check engine light was on. I called the dealer to see if they could check it as I had to drive 120 miles round trip for a doctor’s appointment that day. I was told it indicated a misfire but not to be concerned; I was told it was ok to drive. They cleared the error message and told me I was good to go. The check engine light came on sporadically for a week then stayed on permanently. I called on a Friday and got it in for diagnostics the following Monday (2 weeks from servicing date.) I was told after diagnostics that the coolant was low and they needed 2 hours to remove a spark plug and check cylinder 3. I was advised that they had seen this issue previously on other Ford vehicles and it was not a cheap fix if what they suspected was happening. The Service department later confirmed there was a coolant intrusion (coolant was leaking into cylinder 3.) I was told that this has been an issue for Ford and they have redesigned the block so this can no longer happen. It would just be a matter of time before the engine would be ruined on my vehicle (2018 Ford Edge with slightly over 52000 miles.) Ford knows they have a problem with the design of the engine of the 2018 Ford Edges but they are handling each vehicle individually instead of voluntarily fixing all of them. I do not have an extended warranty so they may offer some financial assistance for the repair but if I had warranty coverage it would be entirely covered. They are pricing assistance based on warranty coverage. Ford knows they have a problem; they have redesigned the engine to eliminate the coolant intrusion. A new redesigned engine is what the dealer would put in my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591488May 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact stated that the temperature gauge indicated that the engine had overheated. The vehicle was taken to the dealer where the vehicle was diagnosed, and the contact was informed that there was a hole in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 78,000. The VIN information unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591577May 30, 2024
ENGINE
2018 Ford Edge, well maintained, 67k miles. Coolant is leaking into Cylinder 4 through is microhole that can cause the engine to explore. The dealership quoted me nearly $11,000 to fix. The car according to Kelley Blue Book is worth that much. This care should be recalled IMMEDIATELY. There is a class action lawsuit against for for this very problem. It is not safe and ford is totally scamming customers out of money based on a manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590304May 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving 5 MPH, the vehicle made an abnormal clicking sound. The vehicle was taken to the dealer, where it was diagnosed that the flex plate was fractured, and the engine short block was replaced. Additionally, the contact stated that the vehicle was experiencing rough starts and a rough idling. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #1. The dealer determined that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590404May 23, 2024
ENGINE
Coolant system started to leak into the cylinders, causing both low-coolant and corrosion of the spark plugs. We contacted a Ford repair center and they said the only remedy is to replace the entire engine. Apparently this is a design flaw. The engine light started go go on in December 2024 and the problem has only gotten worse and worse since then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590174May 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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