Ford Edge Complaints (2015)

731 consumer complaints on file.

#11327304June 4, 2020
ENGINE, POWER TRAIN
THE FORD EDGE HAS A CRACKED FLEXPLATE AND EMITS A RATTLING NOISE AND FORD WILL NOT ADDRESS THE PROBLEM. A CRACKED FLEXPLATE SHOULD NOT HAPPEN, LET ALONE AT 50K. THE VEHICLE NOW SOUNDS LIKE A DIESEL AND PUTS THE DRIVER AND OTHERS AT RISK. SHOULD THE FLEXPLATE FAIL, THE RESULTING DAMAGES AND INJURIES COULD BE DEADLY. THIS HAPPENS ARE STARTUP AND WHEN SLOWING DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323848May 8, 2020
SERVICE BRAKES
THE BRAKE HOSE SPLIT WHILE DRIVING. I LOST BRAKE PEDAL. THE PEDAL WENT ALL THE WAY TO THE FLOOR WITH NO DECREASE IN SPEED. I WAS FORCED TO COAST INTO A PARKING LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323730May 6, 2020
STEERING, STRUCTURE
2015 FORD EDGE. CONSUMER WRITES IN REGARDS TO STEERING GEAR MOTOR BOLTS SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE HAS HAD WATER LEAKAGE ISSUE. RAIN WATER WOULD POOL ON THE DRIVER'S SIDE FLOOR. THE CONSUMER REQUESTED TO BE REIMBURSED THE COST OF REPAIRS FOR THE STEERING GEAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320667April 9, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE PANORAMIC SUNROOF HAS SPIDER WEB CRACKS. THERE WAS NO IMPACT TO THE WINDOW OR CAR AND NO EXTREME TEMPERATURE CHANGE. IT WAS IN THE GARAGE WHEN WE NOTICED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320476April 7, 2020
ENGINE, POWER TRAIN
I WAS DRIVING DURING MY NORMAL ROUTINE, FROM PICKING UP MY BABY AT DAYCARE TO GO HOME WHEN A RATTLE NOISE SUDDENLY STARTED. IT WAS NOT TOO LOUD IN THE BEGINNING, BUT AS I APPROACHED THE HOUSE, THE NOISE STARTED GETTING LOUDER AND LOUDER MOSTLY WHEN IDLING AT STOP SIGNS OR RED LIGHTS, FOR EXAMPLE. THE 2015 FORD EDGE AWD 2.0 L ECOBOOST IS 4.5 YEARS OLD AND HAS 66,000 MILES. THE DAY AFTER, I TOOK THE CAR TO A FORD DEALERSHIP AND WAS TOLD THAT THE FLEX PLATE WAS BROKEN AND SO IS PRETTY MUCH EVERYTHING THAT IS ATTACHED TO IT INCLUDING THE CRANKSHAFT, TORQUE CONVERTER, AND FLUID PUMP AND THAT I WOULD NEED TO REPLACE THE WHOLE ENGINE. FORD PROVIDED ME A CASE NUMBER, BUT NO FURTHER ASSISTANCE SINCE THE VEHICLE IS NO LONGER UNDER WARRANTY. THE CAR IS CURRENTLY AT THE AUTHORIZED DEALERSHIP. I WAS QUOTED $7,300 TO FIX THE VEHICLE. A PROBLEM WITH A FLEX PLATE CAN BE VERY DANGEROUS AS I'M UNDERSTANDING THAT THEY TRANSMIT THE POWER FROM YOUR ENGINE TO THE TRANSMISSION. I COULD HAVE LOST MY ABILITY TO CONTROL THE VEHICLE'S POWER. A BAD FLEX PLATE COULD POTENTIALLY CAUSE A LOSS OF POWER TO THE WHEELS AND RESULT IN AN ACCIDENT. IN ADDITION, THE FLEX PLATE BROKE THE CRANK SHAFT AND TORQUE CONVERTER, WHICH ALSO PREVENTS THE ENGINE TO FUNCTION PROPERLY. MY VEHICLE IS LESS THAN 5 YEARS OLD AND THIS HAS HAPPENED ALREADY WITH IT. I'M FORTUNATE TO HAVE NOT SUFFERED AN ACCIDENT BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320152April 3, 2020
STEERING
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WARNING LIGHT WAS ILLUMINATED. SEVERAL HOURS LATER THE FAILURE RECURRED. ADDITIONALLY, THE SERVICE ADVANCE TRAC, POWER STEERING FAILURE, AND HILL ASSIST INOPERABLE MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WERE TWO NHTSA CAMPAIGNS FOR SIMILAR FAILURES, NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 19V632000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MECHANIC ALSO STATED THAT THERE WAS NO COMMUNICATION BETWEEN THE POWER STEERING, PARKING ASSIST, AND THE POWER STEERING MODULE. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317068March 9, 2020
POWER TRAIN
MILEAGE AT EVENT: 79,000 ON 2/14/20 A RUMBLING NOISE FROM UNDER THE HOOD BEGAN WHEN THE VEHICLE WAS AT IDLE, MORE PRONOUNCED AT START-UP, AND THE NOISE SUBSIDED WHEN UNDER POWER. TOOK TO DEALER ON 2/20/20 AND THE MECHANIC COULD NOT DIAGNOSE THE PROBLEM. NOISE CONTINUED AT START-UP AND WHEN AT IDLE. ON 2/25/20 WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, ALL PROPULSIVE POWER WAS LOST YET ENGINE COULD STILL REV AND ALL POWER FUNCTIONS REMAINED (STEERING, BREAKING, AUXILIARY POWER, ETC.). PULLED OFF THE ROAD AND TURNED ENGINE OFF. COULD NOT RE-START VEHICLE AND VEHICLE WAS TOWED TO THE DEALER. INITIAL INSPECTION SHOWED THAT THE FLEXPLATE HAD SPLIT INTO TWO PIECES. ONE INNER PORTION REMAINED CONNECTED TO THE CRANKSHAFT, THE OTHER OUTER PORTION CONNECTED TO THE TORQUE CONVERTER. (SEE ATTACHED PICTURE OF FLEXPLATE.) DURING THE FAILURE, THE BROKEN FLEXPLATE DESTROYED THE BENDIX GEAR ON THE STARTER WHICH WAS ALSO REPLACED. IN ADDITION, THE CRANKSHAFT SEAL WAS REPLACED WHICH INDICATES AN ALIGNMENT ISSUE MAY BE THE ROOT CAUSE. THIS IS SIMILAR TO PREVIOUSLY REPORTED COMPLAINTS WITH NHTSA IDS (11218798, 11194165, 111277542, 11204923) AND RELATED TO FORD SERVICE BULLETIN 19-2236 (DATED 06 AUGUST 2019) AS WELL AS FORD COMMUNICATION SSM 47398 (NHTSA ID 10144200). OF THE PREVIOUS COMPLAINTS, TWO HAVE HAD REPEAT FAILURES, LIKELY INDICATING AN INHERENT ALIGNMENT AND ENGINEERING FLAW WITH THE VEHICLE. NOTE THAT THE 2015 FORD EDGE WAS THE FIRST FORD VEHICLE TO HAVE THE 2ND GENERATION 2.0 L ECOBOOST GTDI WITH TWIN-SCROLL TURBO. I BELIEVE THAT THIS IS JUST THE BEGINNING OF FLEXPLATE FAILURES AS MORE 2015 - 2018 FORD EDGES REACH THE ~75,000 MILE MARK. SAFETY COMMENT: THE VEHICLE WAS IN MOTION AT 70 MPH WHEN I HEARD A LOUD CRACK AND LOST ALL PROPULSIVE POWER. WHILE I WAS ABLE TO SAFELY GLIDE TO A STOP, THIS COULD HAVE BEEN MORE DANGEROUS AT A HIGH TRAFFIC TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311065February 24, 2020
STEERING
TL* THE CONTACT OWNS A 2015 FORD EDGE. CONTACT STATED THAT PARKED WITH THE VEHICLE IDLING, THE VEHICLE EPS WARNING LIGHT ILLUMINATED. CONTACT PLACED THE VEHICLE IN REVERSE, TURNED THE STEERING WHEEL WHICH CEASED TO OPERATE CORRECTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS BEST REPAIRED BY AN AUTHORIZED FORD DEALER. THE VEHICLE WAS TOWED TO DOWNS FORD, INC. 360 NEW JERSEY AVE 37, TOMS RIVER, NJ 08753, (877) 868-1848) WHERE THE PROGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBERS: 19V632000 (STEERING) AND 15V250000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308682February 12, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, AN ABNORMALLY LOUD SOUND EMANATED FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FLEX PLATE ON THE FLYWHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. CORWIN FORD TRI CITIES LOCATED AT (1225 N AUTO PLEX WAY, PASCO, WA 99301, (888) 379-9774, WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300479January 20, 2020
UNKNOWN OR OTHER
WHILE PARKED IN MY HOME GARAGE, ABOUT 3-5 MIN AFTER TURNING OFF MY VEHICLE, THE BACK WINDOW EXPLODED AND SHATTERED. THE EXPLOSION WAS LOUD ENOUGH TO BE HEARD THROUGHOUT THE INSIDE THE HOUSE WITH THE GARAGE DOOR SHUT. TIME WAS APPROXIMATELY 8:30 PM. PRIOR TO PARKING THE CAR I HAD COMMUTED APPROXIMATELY 7 MILES FROM WORK. I DID USE THE FRONT AND REAR DEFROST FOR APPROXIMATELY 5 MINUTES OF THE COMMUTE, BUT HAD SWITCHED TO NORMAL AUTO TEMPERATURE CONTROL FOR MOST OF THE DRIVE. IT WAS ABOUT 35 DEGREES OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296910January 3, 2020
WHEELS
LUG NUTS COULD NOT BE REMOVED WITH MANUFACTURER'S LUG NUT WRENCH, AFTER A TIRE DEFLATED WHILE DRIVING ON INTERSTATE 75 IN KENTUCKY. THE WRENCH WOULD NOT FIT OVER THE LUG NUTS. AN AFTERMARKET LUG NUT WRENCH WOULD ALSO NOT REMOVE THE NUTS (21MM WAS TOO SMALL; 22MM WAS TOO LARGE). THE LUG NUTS ON THE WHEELS ARE ORIGINAL MANUFACTURER INSTALLED NUTS. CAR HAD TO BE DRIVEN ON THE FLAT TIRE TO SERVICE CENTER FOR WHEEL REMOVAL, DESTROYING THE TIRE IN THE PROCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292225December 31, 2019
STEERING
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE STEERING WHEEL BECAME FIRM. THE CONTACT STATED THAT ADDITIONAL EFFORT WAS NEEDED TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBURBAN FORD OF WATERFORD (6975 HIGHLAND RD, WATERFORD TWP, MI 48327, (248) 674-4781) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOLT DETACHED, WHICH CAUSED A LOSS OF POWER STEERING ASSIST. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290108December 19, 2019
STRUCTURE:BODY, VISIBILITY/WIPER
MY WIFE WAS INSIDE AT WORK AND THE 2015 EDGE WAS JUST SITTING IN THE PARKING LOT. SHE GOT IN AFTER WORK AND STARTED THE CAR AND BOOM THE BACK WINDOW JUST SHATTERS. NOT REMOTE STARTED OR ANYTHING. IT WAS ABOUT 27DEGREES F OUTSIDE. THE WINDOW LITERALLY BROKE AT ALL 4 CORNERS. I HAVE READ THERE IS A RECALL IN CANADA FOR THIS ISSUE BUT NOT ONE HERE IN THE UNITED STATES. THIS IS A WONDERFUL WAY TO START XMAS IS WITH A $600 REPAIR BILL SINCE FORD SAYS IT'S NOT COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289833December 18, 2019
UNKNOWN OR OTHER
THE BACK SECTION OF THE PANORAMIC SUNROOF GLASS HAS DEVELOPED A CRACK. NO OBVIOUS EXTERNAL STRIKE. THE VEHICLE IS PARKED INSIDE IN A TEMPERED ENVIRONMENT. WHEN SEARCHING FOR GLASS REPLACEMENT, I FOUND A NUMBER OF SIMILAR COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289106December 15, 2019
STRUCTURE:BODY
PANORAMIC SUNROOF CRACKS FOR NO REASON. THE CAR IS GARAGE KEPT AND WELL TAKEN CARE OF. MINIMAL RESEARCH HAS SHOWN THAT THIS IS A KNOWN PROBLEM BUT NO RECALL HAS BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286873December 4, 2019
VISIBILITY/WIPER
I HAVE A 2015 FORD EDGE AND AS I WAS DRIVING HOME LAST NIGHT ON THE HIGHWAY, I HEARD A LOUD POP. I LOOKED IN MY REAR VIEW MIRROR AND NOTICED MY REAR WINDOW SHATTERED. I WAS NOT INVOLVED IN AN ACCIDENT AND NOTHING HIT MY CAR. I CAME OFF THE HIGHWAY AND PULLED INTO A PARKING LOT, INSPECTED THE REAR WINDOW AND IT HAD BEGAN TO FALL APART. I CONTACTED FORD AND THERE ARE NO OPEN RECALLS ON MY VEHICLE. I DID A QUICK SEARCH ONLINE AND NOTICED THAT MANY FORD CUSTOMERS HAVE HAD THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286950December 4, 2019
UNKNOWN OR OTHER
HELLO I HAVE A 2015 FORD EDGE TITANIUM WITH THE PANORAMA SUNROOF AND IT CRACKED FOR NO APPARENT REASON! THE VEHICLE ONLY HAD 49000 MILES WHEN I PURCHASED IT AND IT CRACKED WITH ME ONLY HAVE PUT A FEW THOUSAND MILES ON IT! I NEVER OPEN THE SUNROOF AND I HAD TOOK IT TO THE FORD DEALERSHIP I BOUGHT IT FROM AND THE EXTENDED WARRANTY WILL NOT COVER IT! I HAD TAKEN IT TO A GLASS COMPANY TO SEE IF THEY COULD FIGURE OUT WHY IT CRACKED AND THEY SEEM NO IMPACT MARKS ANYWHERE. THEY SAID THAT THE GLASS HAD FAILED FROM EITHER HEAT OR A IMPERFECTION IN THE GLASS. SO I GOT ONLINE AND WAS RESEARCHING IF ANYONE ELSE HAS HAD THE PROBLEM AND THERE ARE A LOT OF PEOPLE THAT HAVE HAD THE SAME ISSUE! SOME PEOPLE REPORTED IT HAVING HAPPENED TO THEM MULTIPLE TIMES. THANK YOU FOR READING THIS I BELIEVE SOMETHING NEEDS TO BE DONE TO GET THIS FIXED RIGHT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282860November 29, 2019
VISIBILITY/WIPER
MY CAR WAS PARKED IN A DRIVEWAY, NOT RUNNING AND I HEARD A HUGE LOUD NOISE. I WALKED OVER TO MY VEHICLE AND THE REAR WINDSHIELD HAD COMPLETELY BLEW OUT AND SHATTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281554November 21, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE THE CONTACT'S WIFE WAS SEATED INSIDE THE VEHICLE, THE REAR WINDOW EXPLODED WITHOUT WARNING OR AN IMPACT OCCURRING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO MIDLAND FORD LINCOLN, INC. (500 JOE MANN BLVD, MIDLAND, MI 48642, (989) 631-0040), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE WINDOW. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS24851003. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280906November 18, 2019
UNKNOWN OR OTHER
MY PANORAMIC MOONROOF IS CRACKED. THERE'S NO VISIBLE SIGN OF DAMAGE AND IT APPEARS THAT THIS IS A SYSTEMIC PROBLEM WITH THE FORD EDGE MOONROOF'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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