Ford Edge Complaints (2018)

850 consumer complaints on file.

#11605129July 29, 2024
ENGINE
Coolant intrusion into #2 cylinder of 2.0 eco-boost engine Confirmed by mechanic at Ford dealership are they diagnosis with pressure test and bore scope. i’ve read online of the inquiries for this and other Ford dungeons the 2018 Ford edge which led to recalls for the Ford fusion and escape, but did not include the Ford edge. I cannot understand why the Ford edge was not included in the recall since it has the same problems and same engine, Ford supervisor told me it may be because there was not enough complaints so I’m registering my complaint today. I have been in contact with Ford customer service. Please help me understand this situation. Is it possible there will be a recall on this engine sometime in the future?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605231July 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the engine was misfiring, and there was smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604968July 28, 2024
ENGINE
CEL 1st appeared 8 days after car purchase, bought 5/9/24, CEL on 5/17. Avail 4 inspection. At risk possible fire hazard. 2 diagnostics done. Confirmed by 2 Ford dealers and auto store. Wouldnt pass emmissions. Coils and plug replaced CEL goes off. Drive approx 400 miles great. CEL and now coolant light on. Another diagnostic done. Coolant intrusion, research states possible fire hazard, needs engine replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603985July 23, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was started and driving at various speeds, the check engine warning light was illuminated. Additionally, on several occasions the contact observed a burning odor inside the vehicle. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603996July 23, 2024
POWER TRAIN
Check engine light and wrench light are both on. Checked by mechanic. Issue with power train:automatic torque converter. There is a recall on 2018 ford edge for this issue, but my VIN isn’t listed. Car has less than 60,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603735July 22, 2024
ENGINE
Coolant is leaking into the cylinder causing engine failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603863July 22, 2024
ENGINE
Coolant leaking into engine cylinders. Ford edge running a little rough with white exhaust smoke. MIL did not appear illuminated for some time after the appearance of white exhaust smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603634July 21, 2024
ENGINE
Warning light appeared on dashboard. Vehicle eventually had a very difficult time moving forward and would not go more than 5 mph uphill. Took vehicle to Ford dealer service center for diagnosis. The report from dealer states, "Verified concern, scanned for fault codes and found codes P01229, P0301 SN P00012. Pressure tested coolant system and found coolant intrusion into the cylinders. The technician advised to correct condition the long block would need to be replaced." (Attaching a copy of the report). Subsequent internet searches demonstrate that this is a known problem with Ford engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603066July 18, 2024
ENGINE
2018 Ford Edge - 53000 miles. Missfire for #2, constantly for almost a year. Had coils and spark plugs replaced numerous times but keeps happening. Ford Service stated that coolant is leaking causing this and it is a manufacturer defect. Engine needs to be replaced, estimated cost $7500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602900July 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed a misfire in cylinder #2, due to coolant intrusion, resulting in engine damage. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602772July 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving 30 MPH, the vehicle stalled with the check engine warning light illuminated. The contact also stated that the engine temperature warning light was illuminated. The vehicle was able to be restarted however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline to report the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602404July 15, 2024
ENGINE
Engine failed because of coolant in cylinders. Engine must now be replaced. This is a known issue with 2018 Ford Edge with 2.0 eco boost engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601818July 13, 2024
ENGINE
Coolant leaked into the engine resulting in a total engine failure. Ford refused to cover the cost. The problem was caused by manufacturing defects. Ford has refused to take responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601491July 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was idling, the vehicle struggled to remain running. The contact stated that the failure persisted, and the check engine warning light illuminated. The contact took the vehicle to a dealer where it was discovered that there was coolant on the spark plugs, with coolant intrusion into cylinder #2. Due to the failure, the contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601503July 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600439July 9, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM
The contact owns a 2018 Ford Edge. The contact stated that the dashboard lights were abnormally dim. The contact stated that after the vehicle was parked, the vehicle failed to restart. After waiting for a while the contact was able to restart the vehicle with the Push to Start button. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the electrical wiring underneath the rear panel was damaged due to water leaking into the compartment. The rear panel was replaced to prevent further failure. The contact was unsure if the wiring had been replaced. The manufacturer was made aware of the failure and confirmed the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600590July 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where an OBD Scanner retrieved code for a misfire. The contact then had the spark plugs and ignition coils replaced; however, the failure persisted. The vehicle was then taken to another independent mechanic where it was discovered that there was coolant intrusion into cylinder #2. Upon investigation, the contact discovered Technical Service Bulletin: 22-2229. The dealer and the manufacturer were notified of the failure and informed the contact that there was no recall on the VIN. The vehicle was not repaired. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600594July 9, 2024
ENGINE
100,000 Miles ad 2 months out of warranty -- dealer indicated the check engine light code of P0302 is a collant intrusion and the entire engine needs to be replaced for $10,454. This appears to be a reoccuring problem with Ford Edge Ecoboost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599171July 5, 2024
ENGINE
The engine began having a misfire around 58k miles and low coolant levels. No coolant drips or leaks were detected on the exterior. After some research I found that the 2.0 Ecoboost used in these vehicles is prone to coolant intrusion due to a defective engine block. After a trip the car unexpectedly would not start, it would crank over but it would not start. After sending it to my dealer they confirmed coolant intrusion and explained the car needed a new engine. The car was bought certified used, every service was done on time at a Ford dealer. There was no way to avoid the defective engine in this car, no amount of preventative maintenance would stop this from happening. Ford has a bulletin out on these engines, so they know there's an issue. There's no reason for a low mileage well cared for vehicle to need a replacement engine at 60k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599263July 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired, and the check engine warning light illuminated. The contact also stated that the temperature gauge indicated that the engine was overheating. The contact checked the coolant level and discovered that the coolant level was low; however, the contact stated that there were no indications of a coolant leak. In addition, the contact stated that smoke was coming from the exhaust pipes. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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