Ford Edge Complaints (2019)

774 consumer complaints on file.

#11636385January 16, 2025
UNKNOWN OR OTHER
For several months, my vehicle had been shaking while driving and when idle; felt as though the transmission was slipping. When reported to the dealership and after constantly having the vehicle serviced, no issue could be found. Recently the vehicle stalled while attempting to reverse. The vehicle had to be turned off and restarted before the gears could be switched properly. No indicator lights came on before or after the incident. The vehicle was taken to the dealership and diagnostics resulted in the following: "Torque converter shutter gears 4 & 5 slipping. Abnormal signals and solenoid. Metal debris found in fluid. Replacement of transmission suggested." The advisor stated that the vehicle is unsafe to drive until the transmission has been replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635107January 9, 2025
POWER TRAIN
Dealership stating transmission needs to be replaced. Just had it serviced in December 2024. The replacemnt cost is $9,300. Not worth fixing. Vehicle was shifting hard then went into limp mode. Vehicle was towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634180January 5, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
vehicle shuddering at speeds between 25-40...vehicle has a little over 58k miles on it...found no recalls but numerous issues of same degree...Ford not wanting to take responsibility for bad product! Costing the owners thousands in repairs!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634229January 5, 2025
POWER TRAIN
Vehicle is exhibiting harsh engagement and hard shifting. No warning lights. Happens mainly between between 0mph to 30 mph. Can feel the car jerk. Ford Dealer confirmed hard shifts and jerking and found the issue with the torque convertor. Recommend transmission replacement. Car was only at 68k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633893January 3, 2025
POWER TRAIN
At approximately 55,000 miles the car started to experience transmission bucking/jerking at the lower range of the transmission gears. The car jerks back and forth until it reaches a speed of 45-50 mph. Ford has recognized the issue in this model and has issued several technical/service bulletins to the dealers including Service Bulletin 21-2081 in March 2021. Their only solution is to reprogram the transmission. I had this service completed by a local Ford dealer in September 2024. Reprograming did not totally solve the issue. About a week ago the car start experiencing more severe bucking and the range expanded to the 15-50 mph. Car has 60,000 miles on it. Acceleration is affected during this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633703January 2, 2025
POWER TRAIN
MY TRANSMISSION HAS GONE OUT 2 TIMES. ONCE IN THE MIDDLE OF A INTERSECTION. ALMOST GOT REARENDED. IT HAS BEEN AT THE DEALERSHIP FOR 4 MONTH, AND THEY CANNOT GET IT RIGHT. NO WARNING LAMPS OR MESSAGES. JUST HESITATES, AD NO POWER, THEN THE TRANSMISSON BLOWS UP, AND YOU CANNOT MOETHE VEHICLE . I HAVE SEVERAL REPAIR ORDERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633758January 2, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the engine was shuddering. The vehicle was taken to the dealer where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced again. The vehicle was not repaired. Additionally, the contact stated that the failure had first occurred in 2023 and the torque converter was replaced. The manufacturer was made aware of the issue, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 41,202.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633497January 1, 2025
POWER TRAIN, ENGINE
Slipping transmission, the torque converter clutch performance stuck in off .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633359December 31, 2024
POWER TRAIN
I OWN A 2019 FORD EDGE SEL WITH 56,675 MILES AND MY TRANSMISSION WAS DIAGNOSED AT A FORD DEALERSHIP TO BE REPLACED. NO ENGINE LIGHTS CAME ON. THIS PROBLEM WOULD OCCUR BETWEEN 25 - 40 MPH AND WAS CHUGGING AND NOT BEING ABLE TO SHIFT INTO THE NEXT GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633376December 31, 2024
ENGINE
The EGR cooler on my vehicle had to be replaced. This is listed on a TSB issued by Ford, however, is not a recall. The first time it had to be replaced was 11/2021 when my vehicle had 36,949 miles on it. This was diagnosed by the dealership and the part was replaced. The engine warning light came on and the messages showed in the Ford app letting me know what was occurring and that I needed to go to the dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633378December 31, 2024
ENGINE
The sensor on the EGR cooler failed. I have had my EGR cooler replaced two times. The most recent time was in September of 2024. In December of 2024, the engine light came on and the warning messages showed in the Fordpass app stating there was an issue with the exhaust system. After the dealership reviewed it, they had to replace the EGR sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633382December 31, 2024
ENGINE
My vehicle had to have the EGR cooler replaced for the second time. The first time was when the vehicle was at almost 37,000 miles, the second time was at 129,575 miles. Just like during the previous occurrences, the check engine light came on and the message in my Fordpass app advised that there was a problem with the engine cooling system and I needed to proceed to my dealership. In this instance, I had it towed to the dealership rather than driving it. This is the same system that currently has a TSB issued for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633388December 31, 2024
ENGINE
While my vehicle was in the shop having the transmission rebuilt and the torque converter replaced, the techs identified that there was a continued shudder. At this time, after researching the codes on my vehicle, they identified that the EGR Purge Valve needed to be replaced. They identified it because the vehicle was running rough and should not have been after the items were repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633396December 31, 2024
POWER TRAIN
Vehicle was not shifting smoothly when driving it. This had been an ongoing issue but was getting worse, especially in low gears. No lights or identification. I brought it to the dealership and they identified that I needed to have the torque convertor replaced. They did a transmission overhaul. Identified there were still issues occurring and shifting was not smooth. Installed new pistons, pump, shaft. Overhauled the automatic transmission assembly. There were identified Ford TSBs for these issues. They identified debris in transmission fluid, removed transmission, flushed and rebuilt. My vehicle was in service for two months, so not sure exactly when it was resolved but I do know when it was dropped off. The service department kept me updated and I had a loaner, but this occurred over the holiday season.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633402December 31, 2024
SERVICE BRAKES
The red brake light came on while driving the vehicle. There was no reason for the light to be on, the vehicle did not have the parking brake on. The vehicle was diagnosed by the dealership based on error codes and testing that the master cylinder needed to be replaced for the brake system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633405December 31, 2024
FUEL/PROPULSION SYSTEM
I reported to the dealership that my vehicle was lunging forward when travelling at slow speeds (example in a parking lot). Very jerky. The dealership validated that my vehicle drove no different than other vehicles of this year, make and model. There were no codes or lights that displayed. After multiple visits, an issue with the fuel sensor would be identified, as well as the purge valve, however there were no codes being given by the vehicle or lights to identify that there was an issue when it was driving like this. It could have been hazardous to other cars and people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633407December 31, 2024
FUEL/PROPULSION SYSTEM
I reported to the dealership that when my vehicle was cold, it felt odd shifting. The RPMs would go up, but it felt like there was no power to the vehicle. At the same time, I advised that when the car was idling first thing in the day it felt like it would stall out. There were no lights on in the vehicle or codes for the dealership to read. After testing, the dealership advised the vehicle was operating comparable to the same year, make and model and there was no issue. Eventually, the vehicle would require a replacement of the fuel sensor and the purge valve, however, at this time there were no issues identified and the vehicle wasn't indicating there were any. This was dangerous for me, other drivers, pedestrians, and other vehicles. If my vehicle were to stall out in a situation where it was not expected, there could be an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633413December 31, 2024
FUEL/PROPULSION SYSTEM
I advised the dealership that all of the warning lights came on after backing out and putting my car in drive. The vehicle completely stalled out. The engine light was on. The vehicle had been at the dealership at least two other occasions (with no indication from the vehicle that there was an issue, no lights, no codes, no messages) and drove "like other vehicles of the same year, make and model". On this instance, the vehicle fully stalled and all of the lights were on, upon arrival at the dealership they located a code which indicated there was a short and they needed to replace the low side fuel pressure sensor. Luckily this occurred in a parking lot, rather than on a main road. The vehicle having shown no lights or codes prior is concerning, as it seems this was a developing issue and it wasn't until it escalated to fully stalling out that the computer system was alerting to an issue. This had previously been at the dealership 10/2020 and 5/2021 for the same issue (without any indication from the vehicle), and this final escalation occurred 9/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633415December 31, 2024
FUEL/PROPULSION SYSTEM
Previously had reported an issue with my vehicle feeling as though it would stall out, especially upon first driving or low speeds. Had visited the dealership multiple times, however, the vehicle did not have any lights or error codes. Eventually, all lights came on to identify there was an issue with the low fuel pressure sensor and that was resolved 9/2021. Visited the dealership again 10/2021 as the vehicle was continuing to feel like it was going to stall out. In fact, the vehicle would go into auto off (while idling) and once it turned back on and began driving would immediately stall out. The dealership was unable to replicate this, the vehicle was not turning on lights or giving a specific error code. The dealership verified everything was working properly. The vehicle continuing to stall without it alerting of any type of issue is concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633420December 31, 2024
FUEL/PROPULSION SYSTEM
I took my car to the dealership because the stalling continued, it seemed like it was happening after filling up with gas, especially when having been on E prior to fueling. There were no lights on in the vehicle, and there were no codes coming from the vehicle. When dropping it off at the dealership, I had just gotten gas and had the issue, so I was at 89% full. The dealership was not able to replicate the issue, there were no codes, the tested the purge and vent valves and everything was operating as intended. (At this point, I have lost track of how many incidents I brought the vehicle in for stalling where there were no lights or indicators, and no codes on the vehicle). Clearly this is a safety issue, and the dealership is checking and verifying all of the items with nothing failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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