Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11255330September 13, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO KAYSER FORD LINCOLN (2303 W BELTLINE HWY, MADISON, WI 53713, (608) 271-6000) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254161September 9, 2019
STRUCTURE:BODY
DOOR AJAR SENSOR ON THE DRIVER SIDE DOOR WONT GO OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253985September 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE DOOR AJAR LIGHT INTERMITTENTLY STAYS ON EVEN WHEN ALL DOORS ARE CLOSED. THE LIGHT STAYS ILLUMINATED WHILE DRIVING OR STATIONARY. IT IS NOW CAUSING THE CAR ALARM TO GO OFF RANDOMLY AT ALL HOURS. THIS IS A SAFETY CONCERN TO AS THE AUTOMATIC DOOR LOCKING WHEN PUTTING THE CAR IN DRIVES DOES NOT ACTIVATE. I HAVE READ YEARS OF COMPLAINTS ON THE FORD OWNER FORUMS. IT'S TIME FOR FORD TO ISSUE A RECALL TO FIX THE PROBLEM. IT'S OBVIOUSLY THE DOOR LATCH SWITCH WHICH COSTS $400.00 TO HAVE REPLACED. PLEASE HELP. MY NEIGHBORS ARE VERY UPSET ABOUT BEING WOKEN UP AT ALL HOURS, BUT I DO NOT HAVE $400.00 TO HAVE THE ISSUES FIXED. THIS HAS BEEN HAPPENING ON AND OFF FOR OVER 2 YEARS, EVER SINCE THE ODOMETER READ OVER 50,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253698September 6, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD AND THE VEHICLE FAILED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253612September 6, 2019
ENGINE
1) 91K ON MOTOR, THE INTERNAL WATER PUMP FAILED CAUSING MOTOR TO FAIL AND MUST BE REPLACED. THE CAR WAS IN MOTION AND COASTED TO SHOULDER WITH NO POWER STEERING OR BRAKES. 2) DOOR AJAR LIGHT REMAINS ON, AND HAD TO REPLACE SWITCH AT 50K BECAUSE THE BATTERY WOULD DRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253520September 5, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVER DOOR AJAR LIGHT REMAINS ON EVEN WHEN THE DOOR IS CLOSED. THIS KEEPS THE DOME LIGHTS ON WHICH IS HAZARDOUS TO DRIVE WITH IN THE EVENING. I UNDERSTAND THIS IS AN ONGOING PROBLEM FOR FORD BUT THEY HAVE DONE NOTHING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252785September 2, 2019
ELECTRICAL SYSTEM
PASSANGER DOOR LATCH SENSOR AND REAR PASSANGER DOOR LATCH SENSOR MALFUNCTION BOTH OF THE LATCH SENSORS ARE NOT WORKING THE DOORS ARE CLOSED BUT THE SENSORS INDICATE THE DOORS ARE OPEN, AND MAKES THE VEHICLE NOT TO LOCKED WHENEVER I AM DRIVING. I STRONGLY BELIEVE THIS IS A SAFETY ISSUE, I AM SAVING MONEY TO FIX THIS, BUT IN THE TIME I EXTREMELY WORRY ABOUT MY KIDS WHILE I AM DRIVING WITH THEM, I DID SOME SEARCH ONLINE AND A LOT OF FORD EDGE OWNERS ARE HAVING THE SAME ISSUE. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252412August 30, 2019
ELECTRICAL SYSTEM
AFTER YEARS OF DOOR AJAR ISSUES AND REPLACING THE BATTERY MULTIPLE TIME DUE TO THE DOME LIGHTS AND HEADLIGHTS COMING ON RANDOMLY BECAUSE OF THE DOOR AJAR SENSOR ISSUE, THE DOOR STARTED ALARMING RANDOMLY. AFTER THIS ONE OF THE DOORS (REAR RIGHT) STOPPED OPENING AND WAS PERMANENTLY LOCKED. AFTER TAKING IT TO FORD, THE SERVICE DEPARTMENT EXERCISED THE LOCKS AND THE DOOR OPERATED. ONE MONTH LATER WHILE MY CHILD WAS GETTING INTO THE VEHICLE (STATIONARY) AT SCHOOL THE DOOR FAILED TO CLOSE. AFTER USING THE SEAT BELT EXTENSION TO TIE THE DOOR CLOSED, I TOOK THE VEHICLE IN TO REPLACE THE REAR RIGHT DOOR, EXCEPT THE OTHER THREE DOORS CONTINUE TO HAVE SIMILAR ISSUES AND NOW I FEAR THE DOOR OPENING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252511August 30, 2019
FUEL/PROPULSION SYSTEM
FUEL TANK LEAK, FUEL ODOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246636August 27, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. ON SEVERAL OCCASIONS, THE DRIVER HAD TO PUMP THE BRAKE PEDAL MULTIPLE TIMES TO STOP THE VEHICLE. IN ADDITION, A HYDRAULIC SOUND WAS SOMETIMES PRESENT WHILE DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO BILL COLLINS FORD (4220 BARDSTOWN RD, LOUISVILLE, KY) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 149,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246646August 27, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THERE WAS NO WARNING INDICATOR ILLUMINATED BEFORE OR AFTER THE FAILURE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED SEVERAL TIMES AND WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO GEORGE WAIKEM FORD (LOCATED AT 4321 LINCOLN WAY E, MASSILLON, OH 44646, (330) 478-1801) WHERE IT WAS DIAGNOSED THAT THERE WAS TOTAL BRAKE SYSTEM FAILURE DUE TO A FAILURE OF THE HYDRAULIC PUMP, BRAKE MASTER CYLINDER, AND HYDRAULIC CONTROL UNIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245289August 20, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DOOR AJAR LIGHTS STAY ON WHICH CAUSES AUTOMATIC DOOR LOCKS TO FAIL, DOME LIGHTS TO REMAIN ON WHILE DRIVING AS WELL AS WHEN VEHICLE IS PARKED AND TURNED OFF. WHEN DRIVING THIS CAUSES A SAFETY HAZARD BECAUSE ANYONE CAN ENTER THE CAR AT A STOP SIGN OR LIGHT AND CAUSE HARM TO VEHICLE OCCUPANTS. ADDITIONALLY, DOME LIGHTS STUCK ON WHILE DRIVING ALSO POSES A SAFETY HAZARD. WHEN VEHICLE IS OFF AND DOME LIGHTS STAY ON, THIS DRAINS THE BATTERY AS WELL AS FUSES. WE HAVE HAD TO REPLACE THE VEHICLE BATTERY AS WELL AS FUSES. WE RECENTLY HAD TO PAY $1144.40 TO HAVE THE DOOR LATCHES REPLACED AND WERE TOLD THIS IS A KNOWN ISSUE WITH FORD. I REACHED OUT TO FORD CUSTOMER SERVICE AND WAS TOLD THEY HAVE NOT ISSUED A RECALL FOR THIS PROBLEM. DATE AND MILEAGE MAY NOT BE ACCURATE AS THIS ISSUE HAS BEEN HAPPENING FOR MANY YEARS, HOWEVER WE FINALLY HAD NO CHOICE BUT TO REPLACE THE DOOR LATCHES WHEN MY HUSBAND'S WHEELCHAIR WAS STUCK IN THE BACK BECAUSE THE FUSE HAD BLOWN AND THE BACK HATCH DOOR WOULD NOT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244647August 17, 2019
STRUCTURE:BODY
DOOR LATCH SENSOR FAILED. CAR REPORTS DOOR IS OPEN WHEN IT ISN'T. CAR WON'T PROPERLY LOCK FROM INTERIOR WITH "OPEN DOOR" CONDITION. OCCURS IN SPITE OF MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242523August 8, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DOOR AJAR LIGHT STAYS ON WHEN DOOR IS CLOSED, LIGHT WILL TURN ON MINUTES OR HOURS AFTER LOCKED OVERNIGHT AND IS DRAINING BATTERY. LIGHT ON WHILE DRIVING AT NIGHT IS VERY DISTRACTING AND INTERFERES WITH NIGHT VISION. CANT LOCK DOORS WHEN DRIVING SO DOOR COULD OPEN IN A CRASH.ISSUE CONTINUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241673August 5, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THIS CAR AS FORD'S I'VE HAD IN THE PAST IS THE COOLANT SYSTEM IT'S REALLY BAD. I'VE GOTTEN FAN N THERMOSTAT PUT IN AND IT STILL GETTING HOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240271July 29, 2019
SERVICE BRAKES
BRAKES BOOSTER, BRAKES ARE SPONGY AND SOFT AND HISSING SOUND IS COMING FROM THE BRAKE PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234460July 24, 2019
SERVICE BRAKES
BRAKE BOOSTER FAILURE, AT TIME BRAKE PEDAL HARD THAN SUDDENLY DROPS, THIS IS A SAFETY ISSUE AS MY WIFE ENDED UP PAST STOP SIGH AND MY SON ALMOST WENT THROUGH BACK OF GARAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233442July 19, 2019
SERVICE BRAKES
WIFE'S BREAKS STARTED INTERMITTENTLY FEELING SPONGY AND THE BREAK PEDAL WILL GO ALL THE WAY TO THE FLOOR WITH VERY LITTLE STOPPING POWER. THIS WOULD OCCUR AT HIGHWAY SPEEDS OR NORMAL CITY SPEEDS, EVEN DRIVING IN THE NEIGHBORHOOD AT SLOW SPEED. WE BROUGHT IT IN TO THE MAINTENANCE SHOP AND THEY THOUGHT IT WAS THE BREAK BOOSTER SO THEY REPLACED IT. THIS DID NOT FIX THE PROBLEM, AFTER FURTHER INVESTIGATION THEY DETERMINED THAT THE HCU UNIT NEEDED TO BE REPLACED. AFTER LOOKING ON THE INTERNET I FOUND SEVERAL (OVER 100) REPORTS OF THIS SAME ISSUE ON THE EXACT SAME MAKE AND MODEL, SOME OF WHICH ENDED IN INJURY DUE TO THE FAILURE. ALL REPORTS HAVE STATED THAT FORD HAS CURRENTLY REFUSED TO ACKNOWLEDGE THIS ISSUE AND ISSUE A RECALL. THIS IS A VERY SERIOUS ISSUE THAT HAS ALREADY LED TO INJURY AND COULD LEAD TO A DEATH, SOMETHING NEED TO BE DONE BEFORE ANY MORE INJURY'S OCCUR OR WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232197July 16, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
1.DRIVERS DOOR AJAR LIGHT WARNING STAYS ON. 2. HEAD LIGHTS. THE DOOR AJAR LIGHT AND DOME LIGHT STAYS ON HAVE TOO REPEATEDLY SLAM THE DOOR FOR LIGHT TO GO OFF. ALSO HEADLIGHTS GOES OUT AT NIGHT SOMETIME THE RIGHT LIGHT GOES OUT OR THE LEFT SOME TIMES 4TH THEY BOTH WILL GO OUT HAVE TO SWITCH THE KNOB BACK TO OFF POSITION AND THEN TURN BACK ON TO GET THE HEADLIGHTS BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230805July 10, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 120,107.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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