Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11691759October 6, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Originally when I purchased my, 2011 Ford Edge SEL 3.5L v6. I was informed upon purchasing the vehicle that the rear view camera was malfunctioning. I told the car dealer that was no big issue that I would take care of the problem. This was in around Sept 21, 2021. I did buy a new camera and replaced the malfunctioning camera. Which it worked just fine until the issued recall for the 2021 ford edge when my vehicle started showing the rear view camera unavailable. Which was weird since it worked completely fine the day before. I did a full software update to the system. The first time it said update successful. I then ended up resetting and full system factory reset and went to perform the software update to Sync3. My rear view camera has been unaffectively fixed after the problem. First arose. I did repair a faulted wire in the harness which didn't work either. I suspect that it still may be a software issue or that the business I work for is somehow blocking the signal. I work for Maple Bear Inc doing business as Instacart LLC. It does seem since the last revamping of the instacart driver platform was right around the time of the rear view camera malfunctioning. It may be a manufacturing issue as well. Either way it needs to be immediately resolved as this is a federal issue of non-compliance of vehicle safety regulations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690030September 26, 2025
SERVICE BRAKES
When applying breaks in the snow, the antilock breaks fail. I loose control of breaking and car acts like the breaks are gone. This has happened many times in the snow. Car has been tied several times for no breaks. When it gets to the shop breaks are working. Shop released any air in antilock breaks but this continues to happen when breaks are locked up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690031September 26, 2025
UNKNOWN OR OTHER
back up camera is flipped upside down and has been for years. No one has attempted to fix this. Is there a recall on this model and year. 2011 Ford Edge Sport.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688275September 19, 2025
ENGINE
My 2011 Ford Edge stalled on the freeway March 1st 2025. I had purchased the car in 2019, and kept up with regular maintenance. My mechanic tells me its an issue with the "water pump" thats is connected to the timing belt, and that the engine has been flooded? Now I need to replace my engine! I looked into it and it turns out THOUSANDS of others have gone through this too. Someone needs to have this car/engine PULLED off the market. When I purchased it, it was supposed to be a reliable car for my family, now I dont know what I'm going to do because Ford just doesn't care about their customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686407September 10, 2025
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
My camera has been upside down and or blank or won't show anything half the time and took to the dealer and they said they cant fix it because software issue but Ford has recalled other cars cameras for the same issue. Can't see behind me very well due to camera malfunction almost every time in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686077September 9, 2025
ELECTRICAL SYSTEM
Rear backup camera has inverted picture and sometimes blank picture. I see recalls for newer Edge models with same problem but not the 2011. Second issue: sometimes the door ajar light is displayed on dash when doors are closed. Usually indicates driver door. Close several times and then it will finally work again. Has caused battery to run down in past if not caught before leaving vehicle. This is random as to when it happens, but I see online that it’s a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677693August 1, 2025
ELECTRICAL SYSTEM
First it's been a great car.but out of no where my body control module started to get hot .now it has problems starting and keeping power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676875July 29, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY
Passenger door Door ajar light laminates and will not shut off. Now battery keeps dying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676985July 29, 2025
SERVICE BRAKES
This is in reference to Field Service Action 13N02 with codes P2195 and P2197. There was an extended warranty, but I never knew that as I bought the vehicle pre-owned. I am a college student and the vehicle poses a danger as I am not able to stop every time. I called the local Ford dealership, and without even looking at the vehicle. He said, yes we know about the issue, but it's to late for you to have it repaired for free. I am filing a complaint with with the Wyoming Attorney General as well, and looking into a civil action. I want to make sure I document everything in case there is a serious injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675952July 24, 2025
ELECTRICAL SYSTEM
The contact owns a 2011 Ford Edge. The contact stated that while driving at various speeds, the door locks failed to operate as intended. The sunroof froze while closing or opening. The contact stated that the lights were flashing independently, and the alarm was independently activated. In addition, there was a burning odor entering the vehicle through the A/C vents. The message "Door Ajar" was displayed; however, the vehicle was not diagnosed or repaired due to the costs. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675664July 23, 2025
EXTERIOR LIGHTING
the hazard lights will turn on while driving, and or while the vehicle is parked, thus draining the battery. The button to turn them on and or off is a "pressure sensitive" button which fails from the swelling of heat and or moisture. This is a major issue as the vehicle can't be driven now since the hazards just turn on and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674728July 19, 2025
ELECTRICAL SYSTEM
I recently bought this vehicle July 3, 2025 I have got it diagnosed and I have got everything replaced that was needed I have got a replacement battery, started, and alternator checked by different people everyone is saying they are good. But I keep getting "BATTERY SAVER-SYSTEM OFF please turn ignition off or start the engine" and it has shut down completely while I was in traffic and hesitant while driving and when I turn on the truck it says "SYNC performing scheduled system maintenance " and it has a loading bar underneath it. At this point I do not know what else to DO PLEASE HELP !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673367July 14, 2025
ELECTRICAL SYSTEM
2011 Ford Edge backup camera system stopped working correctly in March 2025. The camera image is upside down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672072July 8, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving 35 MPH, during traffic, the brake pedal was depressed but traveled to the floorboard, and the vehicle failed to respond as needed. The vehicle came to a stop afterward. There was no warning light illuminated. The contact drove the vehicle to the residence without additional failure. The contact called the local dealer. The vehicle was not diagnosed or repaired. The contact was provided Customer Satisfaction Number: 13N02. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671645July 7, 2025
BACK OVER PREVENTION
The contact owns a 2011 Ford Edge. The contact stated that while the back over prevention camera was activated, the image was displayed upside down or there was no image displayed. The contact stated that the camera display a gray and black screen. The failure occurred intermittently at first but became persistent over time. The contact stated that the failure occurred while the transmission was shifted into reverse. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671353July 5, 2025
VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My rearview camera images are upside down, and sometimes do not display when reversing, just as the recall they are having on the newer models right now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670884July 2, 2025
UNKNOWN OR OTHER
Backup camera is showing picture upside down and blurred also get message to contact dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668524June 23, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the pedal went to the floorboard with the brakes making a loud sound. The vehicle was taken to a certified mechanic who flushed the brake lines. The failure reoccurred after depressing the brake pedal suddenly. The contact's husband had replaced two brake master cylinders; however, the failure persisted. The vehicle was returned to the mechanic, and after flushing the brake lines several times, the mechanic determined that the hydraulic pump had failed and needed to be replaced; however, the vehicle was not repaired. The dealer was contacted and confirmed that there was no recall related to the VIN. The manufacturer was informed of the failure and confirmed the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 187,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666773June 13, 2025
LATCHES/LOCKS/LINKAGES
The contact owns a 2011 Ford Edge. The contact stated that the “Driver's Door Ajar” warning light was illuminated even though the door was securely closed and locked. The vehicle was taken to the dealer, who diagnosed that the door latch had failed and needed to be replaced. The vehicle was repaired. The contact stated that approximately one year later, the failure reoccurred with the passenger’s side door. The warning light caused the interior light to remain illuminated and the alarm to activate intermittently. The vehicle was returned to the dealer who diagnosed the vehicle and determined that the door latch on the passenger’s side door had failed and needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666838June 13, 2025
UNKNOWN OR OTHER
Back up camera fails and is not available for use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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