Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11501269January 11, 2023
SERVICE BRAKES
Brake pedal sinked all the way down to the floor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501353January 11, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 40 MPH and slowing for a traffic signal, she heard a hissing sound coming under the driver's side floorboard nearby the steering column. The contact stated that she continued to depress the brake pedal to stop the vehicle; however, the brake pedal went down to the floorboard with an abnormal squealing sound. Additionally, the contact stated that the engine stalled. The contact stated that the low oil pressure warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500329January 5, 2023
SERVICE BRAKES
Brake pedal unexpectedly goes to the floor and brakes fail to stop the vehicle. Problem is intermittent and unpredictable. After having master cylinder and brake booster replaced at owner's expense, brakes failed completely at 113k miles. Dealer now says the Hydraulic Control Unit must be replaced. This is a dangerous issue and should be investigated. We are extremely lucky that nobody was hurt when brakes failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500057January 4, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Due to the door latch issue and my interior light staying on I am unable to see at night when driving. It has caused issues with my battery and I have had to replace it a few times. Why isn't Ford recalling this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500172January 4, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while operating the vehicle, the braking system malfunctioned causing the brake pedal to become soft, hard, or extend to the floorboard while depressed, causing the braking distance to become extended. The vehicle was taken to the local mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The contact was informed that the Extended Warranty coverage related to the failure had expired. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497460December 14, 2022
BACK OVER PREVENTION
The contact owns a 2013 Ford Edge. The contact stated that on various occasions while reversing, the rearview camera intermittently failed to display. The contact then stated that the failure recurred while reversing and the rearview image was distorted and then a "Camera Unavailable, Please Contact Your Dealer" message was displayed. The vehicle was taken to an independent mechanic, who made the contact aware of a rearview camera extended warranty; however, the VIN was not included, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a rearview camera class action lawsuit, and advised her to file a complaint with the NHTSA hotline. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497209December 13, 2022
SERVICE BRAKES
In July 2022, brakes gave out twice, pedal going all the way to the floor; hard to stop. Then it mysteriously went away. Happened again in November 2022. Found out Ford issued an extended warranty (13N02) on a faulty brake booster. Took it to Galpin Ford. They replaced the booster under this warranty. Yesterday, 12/12/22, we had a bit of snow, wife drove the car, almost crashed as brake failure yet again! Took it back to Galping Ford who says 'they cannot find anything wrong'. That's BS! This Edge has less than 70,000 miles and is driven by a middle age female (not being aggressively driven). We bought this vehicle used from Galpin Ford and they DID NOT inform us of this problem. Now we have a dangerous car to drive; I can't sell it or I'm liable! There is NO recourse for us owners and we are paying the price (both financially and with our lives) because NHSTA has failed to issue a recall. Get these cars fixed or off the road! Owners should not have to bear this financial burden.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496973December 11, 2022
SERVICE BRAKES
When braking the brakes go all the way down to the floor and I do not stop immediately. I was driving home from work Fri 12/9 after dark and had to swerve to keep from hitting an animal in the road because my brakes did not brake as I expected. If was very unnerving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495912December 3, 2022
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
My issue is that there is a door ajar alarm that I brought my vehicle into the dealer to fix. With this alarm you are unable to lock your doors while inside the vehicle. Someone tried to steal our vehicle from us with us inside, just walked up and opened the door. The attempt was unsuccessful and we got away but it had me thinking that if we had small children in our vehicle, they could easily open the door and fall out. The dealer said this is a known issue and it would cost over $500 to fix but recommended NOT fixing it because it would just happen again, it's a bad part/design they said. I did call Ford Motor Company and they advised me to report this to you so I'm reporting this before someone gets killed from this known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495637December 1, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
9/15/2022 paid $875.90 for brake booster, two weeks later, ABS module going out, according to Moyer Ford, as of 12/01/2022, I’ve called Ford Complaint and they fail to add my vin number, says only nhtsa can do that. As of today, 12/01/2022, Moyer ford is telling me abs modules are on back order with no ETA. Ford knows this is major brake issue but not addressing it! Now when abs part does come in, that’s another $800 out of my pocket, total of $1700 that Ford is ignoring and don’t even have the parts to fix! Major concern!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495557November 30, 2022
SERVICE BRAKES
While driving my 2013 Ford Edge Sport down the highway at 60mph the traffic light changed to yellow and then red as normal. When I went to apply the brakes the brake pedal suddenly lost pressure and went to the floor before the vehicle was able to stop. By this time I was in the middle of the intersection. By some miracle I was able to avoid a potentially serious accident as luckily no cars were in the intersection. The brakes were fine one moment and then no brakes the next with no warning lights or error codes. The brakes haven’t changed since then. Still no pressure and I’m afraid the drive the vehicle. My vehicle has yet to be inspected/diagnosed, but after doing extensive research online I’ve found that this is a very common problem with the ABS system. Apparently the valves get stuck open allowing fluid to flow freely past them and the system needs replaced. How is this not a safety issue. I’ve read that so many people have almost been in serious accidents were death could potentially occur. I don’t understand why this has not been recalled. The brake fluid is at normal level and the brake booster was previously replaced by Ford a couple years ago. In that instance the brake pedal was very hard and the vehicle would not respond to braking. That issue was fixed by Ford on their dime and I was told it was some secret or unpublished recall on certain vehicles, depending on where they were manufactured. This is gross negligence on Fords part and can’t wait for someone to sue the pants off them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495118November 28, 2022
SERVICE BRAKES, ENGINE
including hard or stiff power brakes that are difficult to press down and increased stopping distance. This may be due to a failing vacuum pump or hydraulic pressure pump. You may also find that your brake pedal is positioned higher than usual. As a result, you may have to lift your foot higher to press on the brake pedal, apply more force, or
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494413November 21, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2013 Ford Edge. The contact stated that while driving at an unknown speed, the brakes became inoperable. There was no warning light illuminated. The contact stated while driving and attempting to slow down to stop, the brake pedal became soft, and depressed to the floorboard. The vehicle was taken to an independent mechanic who bled the brake lines however, the failure recurred. The brake lines were bled again however, the mechanic was unable to determine the cause of the failure. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 130,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494479November 21, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that while reversing out of the garage, she depressed the brake pedal and the vehicle failed to respond. The contact stated that she had to apply extra pressure to the brake pedal to stop the vehicle. No warning lights were illuminated. The contact stated that she previously had the vehicle diagnosed but the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494216November 19, 2022
SERVICE BRAKES
Initially we contacted Ford when the brake pedal went to the floor while my wife was driving WITH the KIDS in the car. Ended up having the car towed to Ford. They inspected the vehicle and later called and said brake booster was bad. With no signs or warnings of failure I find this a safety issue . Ford replaced parts and Now we are back to having the pedal on the floor with very little pedal at all. My family's lives are at risk and Ford should be responsible.To think my wife has to drive this vehicle with my kids in it and be in a terrible accident one day is horrific.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494160November 18, 2022
SERVICE BRAKES
HCU unit master cylinder and brake booster failure all at one time (ford knows of this issue that’s why there’s a recall on the brake boosters ) I was driving with my family in the car going about 70 mph down the highway and the brakes gave out causing them to go to the floor and barley able to stop super spongy and barley made it home without using the e brake the next day we limped it to our local dealer ship and they said the HCU unit brake master cylinder and brake booster had to be repair due to no fault of our own now this repair wasn’t cheap at all at a cost of 2000 dollars. Always have had the dealership service the vehicle when it was due or recommended . We’ve never had an issue with the brakes on this vehicle before no warnings no nothing just cruising down the road had to hit the brakes due to traffic and nothing, very scary and the HCU units master cylinders and brake boosters in these cars need to be recalled due to safely issues not just for the drivers and passengers but for everyone around on the road . Think god I was able to stop if not we would have ended up in the back of a 18 wheeler in a fiery crash and wouldn’t be able to type this complaint . The units were inspected and was told they need to be replaced but dealership service advisor said they see them all the time for no apparent reason just driving and a failure occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493834November 16, 2022
SERVICE BRAKES
We were driving in the mountains and the brake pedal went all the way to the floor before engaging. This caused us to almost hit a vehicle in front of us, swerved successfully, but then my wife and I have whiplash pain from the instant, hard stop. Took it to a Brakes Plus and they said air in the lines was the cause and flushed the lines. Worked for a few days, then almost got into another accident with the same issue of the brake pedal falling to the floor before engaging. Took it back to Brakes Plus and they notified us that Ford is well aware of this issue and extended the warranty of the Brake Booster, which is known to fail. Took it to Ford, they happily replaced the brake booster, under the warranty, but then said this is not the issue, we need to replace the HCU Assembly and replace the master cylinder. Which, conveniently, is not under warranty. Ford is playing with peoples lives, knowing having faulty parts installed on vehicles and not taking ownership and replacing the parts needed to safely operate their vehicles. When I asked if I can complain, they gave me your web-address instead of trying to make things right. The only response I received worth a penny, is keep your receipts, maybe we can reimburse you, if I/m not dead, when we decide to take ownership.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11493607November 15, 2022
SERVICE BRAKES
Driving under normal conditions, brake pedal goes to the floor, very hard to stop vehicle. This happened 3 times. Twice in July 2022 on a family road trip, and today, 11/15/2022 while being driven to work, almost resulting in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493703November 15, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DIFFERENTIAL PROPORTIONAL VALVE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal depressed the floorboard intermittently. There were no warning lights illuminated. The vehicle was taken to the local dealer; however, the mechanic was unable to duplicate the failure. The failure continued and the vehicle was taken back to the local dealer where it was diagnosed that the rear differential, the brake booster, and the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492735November 8, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, there was an abnormal hissing sound. There was no warning light illuminated. The contact also stated that the brake pedal was firm upon depression. The dealer was notified of the failure and informed him that the warranty related to the failure had expired; the contact was then referred to the manufacturer for assistance. The manufacturer provided the same information as the dealer and referred him to the NHTSA Hotline for assistance. The vehicle had yet to be repaired. The failure mileage was 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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