Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11280329November 15, 2019
SERVICE BRAKES
BRAKES INTERMITTENTLY GO ALL THE WAY TO FLOOR WITH NO WARNING WHILE DRIVING ON CITY STREETS (TRAVELING STRAIGHT). CAR DOES NOT STOP. BRAKE FAILURE HAS HAPPENED TWICE RECENTLY, ONCE WHEN GOING OVER A RAILROAD TRACK (BIG BUMP), AND ONCE FOR NO APPARENT REASON. TOOK TO FORD, AND IT TOOK THEM A DAY TO LOOK AT THE VEHICLE, AND THEY COULD NOT REPRODUCE THE ISSUE. THEY CHECKED ALL THE PARTS OF THE BRAKE SYSTEM AND COULD NOT FIND ANY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279266November 10, 2019
POWER TRAIN
VEHICLE HAS 54,096 MILES ON IT. POWER TRANSFER UNIT FAILURE AND TRANSMISSION FAILURE. NOTICED A NOISE, TOOK IT IN FOR REPAIR BEFORE IT GOT WORSE. THIS SEEMS TO BE A KNOWN AND COMMON ISSUE. VERY EXPENSIVE REPAIR WITH LOW MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278816November 8, 2019
SERVICE BRAKES
WHEN PUSHED ON, BRAKES PETAL DEPRESSES WITHOUT BREAKING SOMETIMES, BUT OTHERTIMES WORKS JUST FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278408November 6, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 45 MPH, THE CONTACT ATTEMPTED TO BRAKE, BUT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT HAD TO STAND ON THE BRAKE PEDAL TO STOP THE VEHICLE AND KEEP IT FROM CRASHING INTO OTHER VEHICLES. HALL CHRYSLER DODGE JEEP RAM VIRGINIA BEACH (3152 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (877) 475-0721) WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE DEALER WANTED TO CHARGE $1,700 FOR A BRAKE BOOSTER REPAIR. THE CONTACT PURCHASED A BUMPER TO BUMPER WARRANTY AND THE DEALER STATED THAT THEY WOULD CHECK TO SEE IF THE WARRANTY WAS STILL IN EFFECT. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT RESEARCHED THE BRAKE FAILURE ONLINE AND FOUND SEVERAL COMPLAINTS, BUT NO RECALLS. THE FAILURE MILEAGE WAS 60,980. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278450November 6, 2019
ELECTRICAL SYSTEM
PASSENGER DOOR LATCH DOOR CLOSED SENSOR FAILED. REQUIRES 30+ CLOSURES OF THE DOOR FOR THE SENSOR TO DIM CABIN LIGHTS AND KEEP DOORS LOCKES. WHEN DRIVING DOWN THE ROAD IF DOOR SENSOR DOES NOT RECOGNIZE IT IS CLOSED, WILL UNLOCK ALL CAR DOORS MAKING IT POSSIBLE FOR A BACKSEAT CHILD TO OPEN DOORS WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271799October 29, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE WORTHLESS. MY FORD DEALER ADJUSTED THEM, MY FORD BODY SHOP ADJUSTED THEM, I ADJUSTED THEM, AND YOU STILL CANT SEE TO DRIVE AT NIGHT. THEY ARE NOT ANY GOOD. WHY HAVE YOU ALLOWED THIS TO GO ON? I WROTE TO YOU WHEN I FIRST GOT THE CAR AND GOT NOTHING. WHAT THE HELL ? NO SIDE TO SIDE ADJUSTMENT IS EVEN PROVIDED FOR IN THE DESIGN, BUT MORE THAN THAT THEY DON'T PROVIDE ENOUGH LIGHT TO LIGHT UP THE ROAD. IV'E PUT IN NEW BULBS $50.00 EACH, I'VE PUT IN A WHOLE NEW FACTORY HEADLIGHT $300.00 AND STILL CAN'T SEE THE ROAD. CAME HOME FROM KANSAS CITY LAST NIGHT 70 MILES, 35 MILES OF WITCH WAS ON INTERSTATE 49 AND AT TIMES WE HAS TO GUESS WHERE THE ROAD WAS. THE CAR IS A 2011 WHERE HAVE YOU BEEN ON THIS? I HAVEN'T TALKED TO ANYONE WHO OWNS ONE OF THESE WHO ISN'T FIGHTING THE SAME PROBLEM. WE TRY NOT TO DRIVE THE DAM THING AT NIGHT, BUT SOMETIMES WE GET CAUGHT AND HAVE TO. ARE YOU WAITING FOR US TO GET KILLED AND WE WILL QUIT BOTHERING YOU? DO YOUR DAM JOB, MAKE FORD FIX THIS PROBLEM! WHAT ARE YOU DOING ABOUT THIS???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271044October 25, 2019
ELECTRICAL SYSTEM
CAR DOORS SHOW DOORS AJAR AND INTERIOR LIGHTS STAY ON AND RUN DOWN THE BATTERY. NO AMOUNT OF CLOSING DOORS USING FORCE OR WITH FOB SEEMS TO WORK. MY 16 YEAR SON IS ABOUT TO START DRIVING AND MY COMPLAINT IS THAT HE MAY BE STRANDED IF THE BATTERY IS DEPLETED. LINTERIOR LIGHTS STAY ON ALL NIGHT DUE TO THIS PROBLEM. LIGHTS ONLY GO OUT WHEN CAR IS MOVING...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270146October 22, 2019
SERVICE BRAKES
WHILE DRIVING UNDER VARIOUS CONDITIONS WE EXPERIENCED INTERMITTENT BREAK FAILURES WHERE THE BREAK PEDAL WILL DEPRESS TO THE FLOOR AND BREAKING POWER IS GREATLY REDUCED TO THE POINT WHERE STOPPING BECOMES AN ISSUE. WE'VE EXPERIENCED THIS MALFUNCTION ON HIGHWAYS, CITY STREETS AND IN A PARKING LOT UNDER VARIOUS WEATHER CONDITIONS. THERE WAS A RECALL TO REPLACE THE "BOOSTER BOX" THAT WAS COMPLETED ON THE VEHICLE IN JULY OF 2017. THE ISSUE BEGAN IN JUNE OF 2019 AND CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270305October 22, 2019
SUSPENSION:FRONT, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 45 MPH, THE ANTI-LOCK BRAKE WARNING INDICATOR ILLUMINATED AND THE CRUISE CONTROL FAILED TO FUNCTION. WHEN TURNING THE STEERING WHEEL TO THE RIGHT, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO PALLOTTA FORD LINCOLN (LOCATED AT 4199 CLEVELAND RD, WOOSTER, OH 44691, (330) 345-6600) WHERE IT WAS DIAGNOSED THAT BOTH FRONT AXLES AND FRONT STAB LINKS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 161,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269910October 21, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT LOW SPEEDS, THE BRAKE PEDAL FELT SPONGY AND DEPRESSED ALMOST TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO GRIECO FORD OF FORT LAUDERDALE (1333 N FEDERAL HWY, FORT LAUDERDALE, FL 33304, (844) 648-2686) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 70,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269986October 21, 2019
SERVICE BRAKES
WHEN DRIVING, AT ANY SPEED, BRAKE PEDAL INTERMITTENTLY/RANDOMLY BECOMES SOFT, AND GOES TO THE FLOOR WHEN DEPRESSED, WITH LITTLE TO NO REDUCTION IN SPEED. PUMPING THE BRAKES IS REQUIRED IN ORDER TO STOP. THERE IS NO ASSOCIATED NOISE, AS SOME HAVE REPORTED (SUCH AS HISSING OR SUCKING AIR). THE MECHANIC IS UNABLE TO ACCURATELY DIAGNOSE OR DUPLICATE THE ISSUE AT THIS TIME. HE REPORTS THAT IT COULD BE THE MASTER CYLINDER OR THE HCU/ABS MODULE, BUT AT THIS TIME WE'D JUST BE THROWING PARTS AT A PROBLEM. NO TROUBLE CODES ARE PRESENT AND ALL BRAKE SYSTEM PRESSURES WERE NORMAL DURING HIS TROUBLESHOOTING. CURRENT MILEAGE IS 108,000. THIS IS MY WIFE'S CAR, AND SHE REGULARLY TRANSPORTS OUR KIDS IN IT, SO TO HAVE THIS TYPE OF FAILURE PRESENT WITH RELATIVELY FEW MILES IS DISCONCERTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269798October 20, 2019
SERVICE BRAKES
COULD NOT STOP. HAD TO USE BOTH FEET ON BRAKE TO STOP. GOOD THING I WAS ONLY BACKING OUT OF MY DRIVEWAY. HAD TO HAVE BRAKE BOOSTER REPLACED. A BRAKE BOOSTER SHOULD LAST THE LIFE TIME OF THE CAR AND NOT BE REPLACED. MY EDGE IN A 2011 WITH 119,000 MILES . WE NEVER RECEIVED ANY LETTER ABOUT THIS BEING A PROBLEM ON THE FORD EDGE. . SHOULDN'T FORD REIMBURSE US ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268856October 16, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT PUSHED THE BRAKE PEDAL WITH FORCE AND SLOWLY CONTINUED TO DRIVE. THE VEHICLE WAS TAKEN TO BOHN FORD (504-347-7000, LOCATED AT 3737 LAPALCO BOULEVARD, HARVEY, LA 70058) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS TRANSFERRED TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000. *DT *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268698October 15, 2019
SERVICE BRAKES
IN JULY 2017, EXPERIENCED HARD TO PRESS BRAKES WITH HISSING NOISE, WARRANTY EXTENSION PROVIDED TO REPLACE BRAKE BOOSTER, 27 MONTHS LATER, SIMILAR ISSUE, BRAKES WORK BUT PEDAL CONTINUES TO FLOOR. RECOMMENEDED MASTER CYLINDER REPLACEMENT BY DEALERSHIP AND INDEPENDENT MECHANIC, REPLACED AND STILL HAVING THE SAME ISSUE - DIAGNOSIS IS THAT IT IS AGAIN BRAKE BOOSTER WHICH WAS ONLY COVERED FOR A SINGLE REPAIR AND WARRANTIED FOR 12 MONTHS. NO RECOURSE FROM FORD DESPITE MANY REPORTS OF THIS ISSUE FROM OTHER CUSTOMERS, EXPENSIVE AND DANGEROUS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267647October 10, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
WITH OUT WARNING THE BRAKES WILL GO OUT AFTER A FEW DAYS THEY WORK AGAIN . NO ONE KNOWS WHY . THEY CAN NOT FIND ANY REASON FORE THIS. THIS HAS HAPPENED 7 TIMES THIS IS A SAFETY PROBLEM AND NEEDS TO BE ADDRESSED PROMPTLY. THIS HAPPENS WHEN DRIVING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267353October 9, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THE DRIVER WAS ABLE TO STOP AFTER DEPRESSING THE BRAKE PEDAL MULTIPLE TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ELDER FORD OF ROMEO (LOCATED AT 63300 VAN DYKE, WASHINGTON, MI 48095, (586) 838-1250) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO THE SAME DEALER AGAIN AND IT WAS DIAGNOSED THAT THE BRAKE CYLINDER NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON OCTOBER 3, 2019. THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME AND IT WAS DIAGNOSED THAT THE ABS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267300October 9, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 55-70 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED AND THE STOPPING DISTANCE WAS EXTENDED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS ALREADY REPAIRED AND WOULD NOT BE COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 87,562.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265235September 30, 2019
POWER TRAIN
THE VEHICLE WAS STATIONARY AND ATTEMPTING TO ACCELERATE AWAY FROM A STOP LIGHT. THE VEHICLE WOULD NOT MOVE UNDER ITS OWN POWER. THE ENGINE RPM WOULD INCREASE AS WELL AS THE SPEEDOMETER BUT NO MOVEMENT. THE VEHICLE WOULD ALSO MOVE WITH THE VEHICLE IN PARK. TOWED TO SHOP WHERE IT WAS DETERMINED THAT THE AXLE RETAINER CLIP HAD FALLEN OFF AND THE CV AXLE AND IT SLID OUT OF THE THE INNER SHAFT AND STRIPPED THE ENTRY TEETH AND THE END OF THE CV SHAFT. KNOWN PROBLEM ON 2012-14 FORD EDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257487September 23, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 8 MPH, THE REVERSE SENSORS WENT OFF. THE CONTACT MENTIONED THAT THE VEHICLE WAS TURNED OFF AND RESTARTED. WHEN THE VEHICLE WAS PLACED IN REVERSE, THE INSTRUMENT PANEL AND BACK UP CAMERA WENT BLANK. THE CONTACT MENTIONED THAT THE GEAR BECAME STUCK IN REVERSE AND THE VEHICLE ROLLED INTO THE VEHICLE IN THE REAR. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE CONTACT TURNED THE VEHICLE ON AND OFF UNTIL IT BECAME OPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE CLUTCH WAS NOT RECOGNIZING WHAT GEAR WAS SELECTED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO MIDWEST KIA (8725 W KELLOGG DR, WICHITA, KS 67209, (316) 448-8493), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11256462September 18, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
VEHICLE WAS TRAVELING APX 35MPH WENT TO DEPRESS BRAKE AT STOP LIGHT, BRAKE FELT STUCK HALFWAY, VEHICLE DID NOT SLOW DOWN AND THEN BRAKES MAKE A HIGH PITCH BEEP SOUND WHEN FULLY DEPRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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