Ford Edge Complaints (2019)

774 consumer complaints on file.

#11655120April 16, 2025
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
During normal driving conditions in stop and go traffic the engine coolant over-temperature warning message displayed on the dashboard. Also, for a couple days prior to this incident, the vehicle exhibited hesitation when attempting to accelerate, and the engine was very close to stalling multiple times. There wear no other symptoms of the problem prior to the failure. The vehicle was towed to a local Ford dealership, where it was confirmed the issue was related to existing TSB 20-2234 (2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke From Tailpipe And/Or External Coolant Leak), and repairs were completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654292April 12, 2025
POWER TRAIN
Transmission failed. Low mileage on car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653695April 9, 2025
POWER TRAIN
While driving on the highway my Ford Edge starting shuttering/sputtering when I gave the vehicle gas. I went to the car dealer and they recommended changing the spark plugs. The car still sputtered and started getting worst when ever I gave the vehicle gas. Even at 30 - 40 mph the car sputtered. I took the car to the dealership today, April 9, 2025 and was told there was an issue with the "Torque Converter". I googled this and found a Ford Forum and found other people having the same issue. Some and issue with the cost of repair, some could not find the part, some with concerns of why no recall, and some with concerns getting issue fixed and it breaking down again. I ask that you investigate this issue, request a recall, and a secondary insurance if it breaks again after getting repaired. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653117April 7, 2025
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle failed to respond as needed. The contact was able to coast the vehicle into a garage. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact called another local dealer, Loudon Motors Ford, LLC (3476 Union Ave SE, Minerva, OH 44657); and the contact was informed about the cost of the repair fees. The vehicle was not diagnosed or repaired. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653255April 7, 2025
POWER TRAIN
Last year I paid $2000 to fix an Exhaust Gas Recirculation Cooler. There is a current TSB on this issue. The car overheated. They claim it’s not covered under the drive train warranty. Now a year later, my torque converter is bad and they are quoting me $4000 to fix. This is a 2019 model year with 61,000 miles. Im certain that one problem led to the other. They refused to fix the EGR cooler under warranty because i was one month over the 5 years, even though we purchased it in July - their warranty starts when the car hits the dealers lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652912April 5, 2025
POWER TRAIN
Vehicle jerks during acceleration at lower speeds (up to 40mph). Taken to 2 independent auto shops and they both diagnosed it as early signs of transmission failure. One states fluid is dark and has smells like burned clutch material and the line pressure is nearly half of what is should be. Check engine light is on with evap system related codes. Odometer at 89k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652632April 3, 2025
ENGINE, POWER TRAIN
My car is a 2019 Ford Edge I almost got into a accident because the transmission went out of gear and the car would slow down and sometimes just speed up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652370April 2, 2025
POWER TRAIN
Jerking and bucking around 30-50 mph when trying to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651723March 31, 2025
POWER TRAIN
Torque converter issues causing stuttering and possible further transmission issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651901March 31, 2025
POWER TRAIN
There is a known issue with the transmission of this vehicle. Ford issued a Technical Service Bulletin to try and resolve the issue by reprogramming the solenoids, but the issue persists & leads to catastrophic drive train failure if left unrepaired. I just purchased this vehicle with only 72k miles & now the dealer is quoting me almost $10k more in repairs. There should be a recall issued to fix the known transmission issue at no cost to the owner, whether under warranty or not. This is a serious and well known issue that affects the majority of these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651341March 28, 2025
POWER TRAIN
While driving approximately 30mph the vehicle started to shutter, and a wrench mechanical light appeared on the dash, also stating that a shifting error had occurred. I immediately pulled over and the vehicle automatically shifted gears into the park position, I shut it off then restarted it and drove it to my local dealer for a diagnostic check. Was told that the transmission needed to be replaced. I had taken it in for service approximately two months prior and complained of slippage, they applied some sort of fluid I presume to stop it, and we encountered no further problems until about three months later when the wrench symbol showed up and I took it in for diagnosis with them now stating that I needed an $9000 transmission. They saw this issue the first time when I complained about the transmission slippage, they should’ve been obligated to at least notify me of the possible outcome of a new transmission. They hid the known defects which I believe is against the law or should be, so they need to be held responsible for a well known defect in this make and model vehicle, before lives are lost or injuries are occurred if there hasn’t already! If there are any class action lawsuits open please leave information in reply section. This has to be addressed immediately before lives are ruined due to their negligence concerning these issues which are very reoccurring throughout the country where these vehicles are being sold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651048March 27, 2025
POWER TRAIN
2019 Ford Edge Titanium AWD, 91k miles. 8F35 Transmission is severely jerking and shuddering at lower speeds around 20-35 MPH. This causes erratic driving and lack of control when accelerating up to speed, especially on the highway. Has caused near-accidents for my family and I due to the car's erratic behavior. Ford has issued TSB 21-2389 to reprogram the PCM, but that does not resolve the issue. Ford dealership has told me the rear differential and torque converter need to be replaced to the cost of $9200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650464March 25, 2025
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the contact noticed a burning odor inside the vehicle. In addition, the contact noticed an abnormal whining sound coming from the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed with transfer case failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired; however, the parts were ordered to repair the vehicle. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 56,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650063March 24, 2025
POWER TRAIN
We purchased this vehicle in the summer of 2019. We’ve had it barely six years. For one year, it was barely driven as my husband was deployed. It doesn’t even have 100k miles. We were informed by ford that the transmission needs to be completely replaced as the torque converter is slipping. It’s absolutely insane that a $60k car can’t be depended on to last 100k miles. After doing some research, it seems like this is a very well known problem within the ford edge community. And the fact that ford has no responsibility to fix this is an abomination. Look on Facebook and there’s countless stories of the same issue. This is absolutely not acceptable. We had zero intention of purchasing another vehicle. We had planned on driving this ford edge for many more years as that’s what’s to be expected with a car that’s really only been driven for 5 years. We are out of thousands of dollars. Will never purchase a ford vehicle again. Which sorta breaks my heart because within my family, we’ve only ever purchased ford. Never even considered a different model. Our next purchase was going to be a ford truck. Very disappointed that ford seems well aware of complaints and deficiencies and aren’t doing anything to rectify it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649700March 21, 2025
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 30-35 MPH, the vehicle hesitated while attempting to accelerate, and briefly lost automotive power before slamming into gear. No warning lights were illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the transmission was faulty, and the torque converter had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The contact stated that the failure persisted. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649556March 20, 2025
ENGINE
2019 Ford Edge ran out of coolant without any indication of low coolant level or check engine light, resulting in loss of heat and poor engine performance due to coolant combustion. According to Ford service (who confirmed the root cause), this was due to the known issue of a faulty EGR cooler [XXX] ) leaking internally, but repairs had to be paid out of pocket. Loss of heat in winter could be dangerous, and in prolonged error state, catastrophic engine failure could occur. Failure occurred at ~55,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649327March 19, 2025
STRUCTURE:BODY:HATCHBACK/LIFTGATE
The contact owns a 2019 Ford Edge. The contact stated that while opening the liftgate to place groceries inside the vehicle, the liftgate attempted to close, and in the process,s the liftgate quickly closed, knocking the contact to the ground. No warning lights were illuminated. The contact was not injured, and no medical attention was needed. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,124.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648772March 17, 2025
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle hesitated while attempting to accelerate, and lost automotive power. During the failure, the “Powertrain Malfunction" message was displayed. The vehicle was towed to the local dealer to be diagnosed and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle had experienced several power train failures over the years. The failure mileage was 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646941March 7, 2025
POWER TRAIN
The transaxle, torque converter, and/or PCM/TCM have suddenly, and rapidly started wearing and degrading to the point of requiring replacement. Available for inspection upon request. The vehicle had troubles shifting, finding/selecting gears, and as a result, would lurch or come to abrupt stops at low speeds, have difficulty accelerating which made it difficult to enter or exit intersections where there is great risk of collision. I had to very carefully choose and wait for the opportune time to enter/exit roadways where no other vehicles were coming in case the vehicle would not accelerate for 3-5 seconds when using the accelerator pedal. Problem has been reproduced since first occurrence and a dealer has inspected the components indicating that replacement is needed. There were no indications, warnings, alerts, or messages to suggest that an issue was occurring until AFTER the first several instances of failure to shift. I tried to use a scanner to find OBD2 codes, but there were none. A generic alert via the driver display was given, but it took 500+ miles for a more specific warning and OBD2 codes to be generated. From my understanding, there have been hundreds of drivers that have experienced the same issues with the same/similar models of Ford Edge vehicles that use the same transmission. NOTE: I had experienced shifting difficulty/roughness, RPM variation, slow gear changes, delayed acceleration at ~60k miles. I had brought the vehicle in for service where transmission fluid was flushed. Approximately another 55k miles later is when my vehicle experienced the severe failures described above. This is similar to many other vehicle owners experiencing these issues at ~60k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646329March 4, 2025
POWER TRAIN
Since purchasing the vehicle in April 2020 with 19,195 mile on it, the transmission would always hunt to shift gears around 40 to 43 mph. When I asked the dealers about it they said it was at a shift point and with the eight speed transmission that was normal. Going faster of accelerating or going slower was always pretty good. Around the first of November 2024 it changed to all shifting below 40 mph and progressively got so bad that in traffic it was totally unpredictable, At times in heavy traffic we were nearly rear ended because of the up and down shifting. At that time there was about 91,000 miles on it. I went to my service garage and they check all the codes and did not find anything. They thought it was a torque converter issue and recommended having a transmission shop check it out. I took it to a local shop that we have used for over 35 years and they confirmed the converter was the issue and driving in town was ok but don't go on long trips away from home. The transmission shop ordered a new torque converter and did further research with suppliers and other shops. They received input that if the torque converter fails, shortly after the planetary gear will also fail. Since the transmission would be out, it was recommended to inspect the gears. It was discovered that two were very loose and one was extremely loose sideways and up and down. They said it was on it's last leg and they showed me the gear and what was wrong. With that, they replaced both the converter and planetary gear. If the planetary gear would have failed it is hard to tell what would have happened, especially on a highway or in heavy traffic. I feel this is a major safety concern of items that should have a life expectancy of 200,000 miles or more, not 91,000. I am not the only one with this problem either. There are many others dealing with the same issues and the repairs can cost more the the value of the car, not to mention the possible cause of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge