Ford Edge Complaints (2015)

731 consumer complaints on file.

#11441289November 22, 2021
WHEELS:LUGS/NUTS/BOLTS/STUDS
Ford dealer told me the lug nuts were a bad two piece design and he has had to replace many of them by drilling out the studs and replacing them. Encouraged proactively replacing the 2 piece lug nuts with a new one piece design for a cost of $128 for 4 tires. Not covered by warranty/extended but this seems ridiculous for a vehicle that's 6 yrs old. I see lots of references on the internet to this issue. Seems like a straightforward bad design and obvious recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441291November 22, 2021
WHEELS:LUGS/NUTS/BOLTS/STUDS
Ford dealer told me the lug nuts were a bad two piece design and he has had to replace many of them by drilling out the studs and replacing them. Encouraged proactively replacing the 2 piece lug nuts with a new one piece design for a cost of $128 for 4 tires. Not covered by warranty/extended but this seems ridiculous for a vehicle that's 6 yrs old. I see lots of references on the internet to this issue. Seems like a straightforward bad design and obvious recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439389November 4, 2021
UNKNOWN OR OTHER
On my driver side floor floor, there's a puddle of water that will not evaporate. And it's starting to make the carpet smell musty. What is causing the water not to drain?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437600October 21, 2021
SERVICE BRAKES
Originally got recall notice in May 2021. Called my Ford dealership and they said they could not repair because they did not currently have the parts. Called again a few months later and made an appointment - day before appointment the dealership called to cancel because they still did not have parts. On September 14th my brake lights went on and I could not brake properly, they were very spongy. I brought my car to my mechanic and he said the brake fluid was leaking and the hose had to be replaced, and that the car was undrivable. Called my dealership and the manager agreed to reimburse my mechanic's repairs, along with the rental car I needed. After the car was fixed the manager went back on his word and denied promising reimbursement, and now I am out $266.75 for repairs and $647.93 for the car rental
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435893October 7, 2021
UNKNOWN OR OTHER
I received the recall letter dated October 2019 and have called several times to get this part replaced. Each time I was told they are awaiting parts. It soon will be year 2022 and this part is still not available. How can they authorize dealers to repair and not provide the parts. This is totally unacceptable for them to keep stating they don't have the parts. This was way before COVID so they can't use that as an excuse. I have had this automobile at least 3 years and it was expensive and I feel like I got ripped off and now own junk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435162October 1, 2021
ENGINE
I was driving on highway and noticed a bit of rough engine noise, check engine light came on, and gas mileage dropped. I took 2015 edge to my mechanic who stated #2 cylinder was taking on coolant and engine needed to be replaced due to problems. He also stated his mechanic chatroom has numerous comments concerning this same problem with Ford engines. I went on CAR Guru chatroom and on 1st page there were 58 people complaining about the same thing from a year ago. Many found out there is a Ford TSB(Technical Service Bulliten) sent to their techs concerning this common problem causing engine replacements. Engine can blow the head at highway speeds and God knows what can happen. Do we need deaths caused by this before action is taken? PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434693September 28, 2021
WHEELS
The factory installed lugs nuts have become swollen and now the lug nut wrench which is provided by Ford does NOT fit the lug nuts! If I tried to change a flat tire I would be unable to do this since the lug nut wrench does NOT fit the lug nuts!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434075September 23, 2021
SERVICE BRAKES
Brake flexible hoses split and brake fluid leaked, causing brakes to become unusable. Light came on indicating low brake fluid level on 9/14/21. Service manager at local Ford dealership confirmed on the phone that my mechanic could fix it and I would be repaid, but now he is denying my refund.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433558September 20, 2021
POWER TRAIN
The Flex Plate (flywheel) cracked twice now, First time was at 62,000 miles and second time was at 81,000. My safety was at risk the first time due to the fact I had just entered the Interstate and loss all power to the engine as my oil pan and crankshaft seals also gave way and all engine oil was drained out with no engine oil warning what-so-ever. This nearly caused a Semi to rear end me as I limped over to the edge of the road powerless. The wrench appeared earlier that morning denoting a transmission issue for the first time as I was driving to work, then at lunch time it died on the Interstate with no warning indicators at all. The second time it cracked I was also driving 75mph on the Interstate saw the wrench and heard a loud grinding noise and the engine would just rev up when I pressed the gas. I pulled over safely without issues, but the flex plate cracked again and took out the transmission this time. Both repairs were completed at a Ford Dealership and neither repairs were warrantied or covered by Ford
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433238September 16, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2015 Ford Edge. The contact had received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was made aware of the issue and referred the contact to contact a dealer. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433117September 15, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Failed Part: Shift cable attachment at the transmission; Safety Risk: Unable to shift gears from inside the cabin making driving hazardous; Confirmed By: Tow truck driver and 2 independent service centers; Inspected By: Tow truck driver and 2 independent service centers; Warnings: None; The shift cable bushing has been recalled on other Ford models built during the same time period. I'm reporting as this may be related. This occurred in a parking lot. I reversed out of my parking spot, put the gear shift in drive, but the car was still in reverse. Roadside assistance was called. He showed me that the shift cable was not attached to the transmission. He was able to place the cable so that I could drive it a short distance to a service station for repair. The car is currently being repaired by an independent service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431000August 30, 2021
STRUCTURE:BODY:HATCHBACK/LIFTGATE
The liftgate consistently shows ajar and battery dies. Replaced liftgate latch and still doesn’t work properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429833August 20, 2021
ENGINE, POWER TRAIN
Automobile was making a loud rattling noise. More noticeable at idle. The rattling noise then became loudest with start-up. Temperature gauge increased, but did not get to overheat as the vehicle was discontinued from driving. Towed to Kenny Ross Ford Route 30 @ Blackhill Road Adamsburg, PA 15611. Initial evaluation done by Kenny Ross Ford: Cracked Flexplate. Further evaluation is currently being done for further damage with pictures taken. This problem has been well made to FORD in 2015-2018 FORD EDGE models with technical service bulletins issued. Class action lawsuits are being conducted. There is no reason for a cracked flexplate except a manufacturer error. Communication has been poor with Kenny Ross Ford, as phone calls are not answered or voicemail messages not returned. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429633August 18, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428308August 9, 2021
UNKNOWN OR OTHER, POWER TRAIN, ENGINE
My panoramic vista sunroof has cracked. The cracks are wavy and everywhere on the rear passenger side. This cracked at 52k miles I also have just replaced the flex plate that cost me $2,275 and 1 month without driving my vehicle. I have 68k miles on this vehicle currently. My transmission fluid was BLACK when they replaced my flexplate as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427838August 5, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the vehicle started to move without warning. The driver noticed that the back over prevention camera was activated and depressed the brake pedal. The vehicle was towed to the local dealer and was diagnosed with the gear linkage needing to be replaced due to the cable being stretched. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000. The Vin was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427955August 5, 2021
POWER TRAIN
The engine flexplate cracked and disconnected from the torque converter. The vehicle lost the ability to move and left the vehicle stranded in the traffic lanes, nearly causing a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427177July 30, 2021
SERVICE BRAKES
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed parts were not yet available. The contact recently called back and was informed that the parts were on back order. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426852July 28, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact received a recall notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 45 MPH, the brake pedal felt soft when depressed, causing 10 feet stopping distance delay. There was no warning light illuminated. The vehicle was taken to the dealer who informed the contact that the part for the recall repair was not yet available. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 60,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426416July 26, 2021
SERVICE BRAKES
I received a letter from Ford Motor Company in September 2020 noting the recall and that I would be notified by mail when the parts are available. Received second letter from Ford Motor Company in May 2021 that the parts are available and to contact a local dealership for scheduling repair. I contacted Bill Estes Ford in Brownsburg, IN who stated that they would order the parts as they didn't have them in stock. I followed up in June 2021 to a report the parts are on backorder and again July 14, 2021 and July 26, 2021 with same response that parts are backordered. July 14, 2021 contacted Ford Motor Company and established a case number which they stated would help force the parts order process and that I should contact the Service Manager at Bill Estes Ford Brownsburg, IN within 7 days to see if they have received the parts. I contacted Bill Estes Ford on July 26, 2021 and was told the parts are still on backorder with an unknown date of delivery. I then contacted Ford Motor Company Customer Service to check the status of my case submitted on the July 14, 2021 and was told the parts are on backorder. My wife is very concerned about the brake system which could fail on this vehicle and it appears that Ford Motor Company (Almost 1 year after notifying me of the recall) still cannot complete the required repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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