Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11510432March 6, 2023
SERVICE BRAKES
Brake pedal was slow to engage, had to push almost to the floor board. Car only has 60,000 miles. Repair shop stated it needed a new master cylinder. After replacing, still no good brake pressure due to inability to properly bleed the brake lines. After the 2nd master cylinder was installed, we were told the pressure regulator for the hydraulic brake lines was also bad. The repair shop stated through research, they have found that the Ford Edge has chronic problems with this issue. This is a costly repair, well over $2,000. Not to mention extremely dangerous to have almost zero brake pedal response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509659March 1, 2023
SERVICE BRAKES
- Component/system malfunctioning: Brake system (Master Cylinder) randomly loses pressure from the master cylinder causing the brake pedal to collapse to the floor causing severe safety concerns with little to no brakes without warning. Yes, vehicle is available for inspection. - Our Safety and the safety of others is at risk due to brakes not working properly at all times due to a known issue with this vehicle models master cylinder. - The problem has been addressed and confirmed by service tech. No external brake system leakage and the TSB is to replace the master cylinder at owners cost. No warranty or recall!!! - There have been NO warning lamps, messages or other symptoms of the problem prior to the intermittent failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509733March 1, 2023
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the pedal became "spongy" and made an abnormal sound. The vehicle was taken to an independent mechanic, where the mechanic related the failure to Technical Service Bulletin: 13N02 (Brake Booster). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 211,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509408February 27, 2023
SERVICE BRAKES
Total brake failure, no warning lights, no messages. No issues the day before, then total brake failure the next day. Fluid levels were within margin and no leaks. We replaced the master cylinder, this did not fix the problem. Then we replaced the ABS pump module and it helped but the mechanic shop could not bleed the brake system correctly so we took it to a Ford Dealership and they were able to bleed the brake system correctly and now we have brakes. We have a total of $2300.00 into this fix which was excessive. No recalls for brakes issues for this vehicle from Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509093February 25, 2023
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
My 2013 Ford Edge leaks a pinkish fluid. After taking it to two mechanics, they have determined the water pump is leaking onto the engine which could potentially cause a fire. The repair costs has been quoted at least $3,000. There have been over 100,000 reports of this failure for this vehicle. Why hasn't there been a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508895February 24, 2023
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while attempting to depress the brake pedal, the brake pedal made a hissing sound and went to the floorboard and then became firm. The braking distance was extended. The contact had to pump the brake pedal to stop the vehicle. There was no warning light illuminated. The contact took the vehicle to the dealer who diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the failure was related to NHTSA ID Number: 10054925000 (Service Brakes). The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508799February 23, 2023
SERVICE BRAKES
Brakes go all the way to the floor with zero resistance. Very scary. Hard to stop. Like hydraulic system is gone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508566February 22, 2023
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
The contact owns a 2013 Ford Edge. The contact stated that fluid from the engine compartment had leaked under the vehicle and the odor of anti-freeze was present inside the cabin of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the water pump had failed causing fluid to leak from the engine and the water pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508030February 18, 2023
EXTERIOR LIGHTING
The dome lights won’t shut off when all the doors are shut
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507807February 17, 2023
POWER TRAIN
As I was driving in a 25 mph zone and after I just came to a stop the car would not move then started lurching and I was able to make it into a parking lot , had to have car towed and then was told by mechanic p t u had failed . That cost me 2200.00 And now 17,000 miles later the transmission goes out and it’s going to be 3900.00 . The car is currently at Liberty Ford in Brunswick, Ohio 330-225-9141 Rich the general manager told me to call him but has yet to return my phone call .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507835February 17, 2023
SERVICE BRAKES
Brakes make a weird sound, did not need pads rotors or brake booster replaced, (although I replaced them anyway) When hitting the brake, I hear and feel a loose, disjointed sound, similar to ball joints. Check engine comes on sometimes, worse in the heat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507839February 17, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Panoramic Sunroof Broken, Glass stuck open, Paid to have it closed. Can not find a dealer or body shop willing to fix to re-open the sunroof
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506204February 8, 2023
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact called on behalf of a customer who owns a 2013 Ford Edge. The contact stated that the vehicle was taken to an independent mechanic who noticed that there was an abnormal hissing noise detected when the brake pedal was depressed. While driving, the vehicle was hesitating. The check engine warning light was illuminated. The mechanic informed the consumer that the brake booster needed to be replaced. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 105,607.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505931February 6, 2023
SERVICE BRAKES
BRAKE PEDAL GO TO THE FLOOR BAD ABS ASSEMBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505311February 3, 2023
FUEL/PROPULSION SYSTEM
I took my car in for routine oil change and was told that my car had needed the PTU transfer case unit fixed. They told me it was leaking and it would soon stop my car from operating. I looked into this and found the same recall was done for other vehicles but not mine! I am sure my vehicle was missed during this recall because the exact same is happening to my car!!!! This is NHTSA Campaign ID 14V002000. This recall was done on 01/06/2014. There are also other recalls I believe my vehicle is eligible for that my vehicle was not recalled. This process should be a priority to get correct and it is embarrassing I am having to go through this. I hope someone is able to remedy this as I believe this is a manufacturer defect, that I deserve to have compensated for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503989January 27, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Driver door closed sensor malfunctioning. Can’t get to go off so not sure if door is actually closed or not
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503991January 27, 2023
SERVICE BRAKES
My 2013 ford edge (SE, 3.5L) the brake suddenly went down with absolutely no warning or lights indicating a problem. Press very hard and almost down to the floor to stop my car. Very dangerous! I thus sent the car to ford dealership (Dean Seller Ford, Troy MI), was told the brake booster is down and have to fix it immediately because I cannot drive without the trustable brake. Finally cost me $904 out of door. I then found there is a recall (Bulletin 13N02) that recalls exactly the same issue of brake booster on ford edge cars from 2007 to 2015, it also extends the warranty of booster to 10 years and 150k miles. My 2013 ford edge only have 79000 miles why my car is not covered under that? This could be a very serious safety issue due to the problem of the brake!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501963January 16, 2023
SERVICE BRAKES
The brake pedal goes to the floor before the brakes engage even a little bit. Almost rear-ended another vehicle due to the brake failure. Took it to the repair shop 3 times for repair. They bled the brakes several times which helped for a day and the problem returned each time. This has the potential to cause a severe accident if it is not resolved. Internet articles I've read and my personal experience indicate that replacing the master cylinder, brake booster or bleeding the brakes does not solve the problem. What is my option for a next step?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502037January 16, 2023
POWER TRAIN, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Flexplate rattle. Tsb from the lawsuits for years 2015 to 2018 days they have to replace the long block. Meaning I’ll have to replace either my transmission or engine and I have already replaced the transmission once in this car. There needs to be a recall and it cover ALL 6f35 transmissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502038January 16, 2023
STEERING, SUSPENSION
Unknown but the issue is that the vehicle is all over the road swaying back and forth. The steering is super loose. In other models of the same year it was found to be the toe linkage. Also the cross traffic sensor goes off when nothing is even close causing me to slam on brakes thinking something is back there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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