Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11317287March 10, 2020
UNKNOWN OR OTHER
HAVE BEEN HAVING ISSUES WITH PASSENGER REAR DOOR LATCH SHOWING DOOR IS OPEN WHEN IT'S NOT. THIS IS THE SAME ISSUE WE'VE HAD A FEW TIMES WITH THE FRONT DRIVER DOOR LATCH WITH ILLUMINATED DOME LIGHTS. THE DRIVER DOOR ISSUE HAS FINALLY BEEN ACKNOWLEDGED BY FORD, AND THEY ISSUED A CUSTOMER SATISFACTION PROGRAM ALERT IN JANUARY 2020, 19N09, WHICH WILL COVER THE COST OF FIXING THAT PROBLEM OR REIMBURSEMENT OF COSTS BY OWNERS WHO PAID TO FIX ON THEIR OWN. HOWEVER, I HAVE THE SAME ISSUE WITH REAR PASSENGER DOOR, AND FORD (JOYCE FROM ONLINE CUST. SERVICE) SAID THAT'S NOT A COVERED EVENT. WHY DOES IT TAKE FORD SO LONG TO ADDRESS SAFETY ISSUES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317043March 9, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED WHILE MAKING A RIGHT TURN, THE BRAKE PEDAL WAS DEPRESSED BUT WENT TO THE FLOORBOARD WHICH EXTENDED THE BRAKING DISTANCE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE BRAKE MASTER CYLINDER AND ABS MODULE WERE REPLACED BY HIMSELF. THE VEHICLE WAS TAKEN TO STUART POWELL FORD LINCOLN MAZDA LOCATED AT (225 S DANVILLE BYPASS, DANVILLE, KY 40422), WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ABS MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312197February 29, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
THERE ARE PROBLEMS WITH THE ABS LIGHT STAYS ON AFTER DRIVING OR MAKING A TURN. THE ELECTRONIC STABILITY CONTROLS WHEN TURNING DISABLE AND ONLY GO OFF WHEN THE CAR IS TURNED OFF. THE TRANSMISSION LIGHT STAYS ILLUMINATED AND THE DOORS DO NOT CLOSE PROPERLY LEAVING THE INTERIOR LIGHTS ON RUNNING DOWN MY BATTERY.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312100February 28, 2020
SERVICE BRAKES
ONGOING PROBLEMS WITH BRAKES DATING BACK TO 2014 AT 77K MILES. TOOK VEHICLE TO A.C. COLLINS FORD AND COMPLAINED ABOUT BRAKE PEDAL BECOMING STIFF AND FEELING LIKE IT WAS NOT GOING TO STOP, I.E. AT STOP SIGN IN SLOW TRAFFIC. BRAKE BOOSTER WAS REPLACED PER RECALL NOTICE 13N02. AFTER SOME TIME, EARLY 2016, BEGAN TO EXPERIENCE SPONGY BRAKE PEDAL WITH EXTENDED STOPPING DISTANCE. MARLER FORD RECOMMENDED REPLACEMENT OF BRAKE BOOSTER, NO ACTIVE RECALL AT THAT TIME. REPAIR WAS NOT DONE AND CAR BLEW A HEAD GASKET SHORTLY THEREAFTER. FAST FORWARD TO SEPTEMBER 2019 AND MOTOR REPLACEMENT, HAD MECHANIC LOOK AT BRAKES BECAUSE OF PAST ISSUES. HE REPLACED MASTER CYLINDER, ABS CONTROL MODULE, & BRAKE PADS. NOW, 2/2020, VEHICLE IS DRINKING BRAKE FLUID AND MECHANIC ADVISES REPLACEMENT OF BRAKE BOOSTER....AGAIN. VERY DISAPPOINTED IN THE QUALITY OF PARTS IN THIS FORD VEHICLE. FIRST AND LAST FORD FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311403February 25, 2020
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE ALARM INDEPENDENTLY ACTIVATED DUE TO THE PASSENGER'S SIDE DOOR BEING AJAR. THE CONTACT RECEIVED A FIELD SERVICE ACTION NUMBER: 19N09 (LATCHES/LOCKS/LINKAGES) FROM THE MANUFACTURER AS PART OF A CUSTOMER SATISFACTION PROGRAM. LEVITTOWN FORD LOCATED AT 3195 HEMPSTEAD TPK, LEVITTOWN, NY11756, AND WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE FIELD SERVICE ACTION WAS SPECIFIC TO THE DRIVER'S DOOR AND NOT THE PASSENGER'S DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311441February 25, 2020
SEATS
THE DRIVER'S SEAT HAS STARTED COMING FORWARD DURING MODERATE TO SUBSTANTIAL BRAKING, AND BACKWARDS DURING SIMILAR ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310648February 21, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MY BRAKING SYSTEM IS MALFUNCTIONING WHILE DRIVING. IT FIRST APPEARED WHEN THE BRAKE BOOSTER WENT BAD ON OR AROUND 2/6/2020 WHICH I WAS NEVER NOTIFIED OF BY FORD AS BEING A KNOWN PROBLEM SO I HAD IT REPLACED. IMMEDIATELY AFTER REPLACING THAT PART ON 2/9/2020 THE BRAKES BEGAN TO ENGAGE AND STAY ENGAGE WHILE DRIVING WITHOUT DEPRESSING THE BRAKE PEDAL. THIS HAPPENED TWICE AND THE BRAKES WOULD DISENGAGE ONCE THE VEHICLE WAS OFF FOR HOURS. NOW ON MY WAY TO THE DEALER 2/19/2020 MY BRAKES WERE UNRESPONSIVE AND THE BRAKE PEDAL WAS SOFT AND WENT ALL THE WAY TO THE FLOOR BARELY STOPPING THE VEHICLE. THIS ISSUE I WAS TOLD BY THE DEALER WAS DUE TO MY HYDRAULIC CONTROL MODULE GOING BAD. SEEM COINCIDENTAL THAT THIS COINCIDED WITH THE BOOSTER GOING BAD AND NO RECALL OR EXTENDED WARRANTY BEING OFFERED FOR THE KNOWN ISSUE AS I HAVE READ 100S OF COMPLAINTS OF THE SAME NATURE ONLINE. THIS IS A TRAGEDY WAITING TO HAPPEN AND FORD DOESN'T SEEM TO CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310393February 20, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED WHILE DRIVING ABOUT 40-45 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT REQUIRED ADDED EFFORT TO SLOW THE VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS FIRM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND BLED. THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308424February 11, 2020
UNKNOWN OR OTHER
MY OIL LIGHT KEEPS COMING ON AND I JUST GOT AN OIL CHANGE ON 2-10-2020. IT DOESN'T COME ON UNTIL CERTAIN MOMENTS WHEN I PRESS THE BRAKES OR WHEN I'M STATIONARY (FOR EXAMPLE AT A STOP LIGHT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308046February 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE FRONT PASSENGER DOOR AJAR LIGHT RANDOMLY COMES ON AND STAYS ON WHICH KEEPS ON THE INTERIOR LIGHTS. CAUSING PASSENGERS TO FEEL U SAFE AS ND MAKING IT DANGEROUS TO DRIVE AT NIGHT AND NEARLY IMPOSSIBLE TO BACK UP. THE PARKING LIGHTS COME ON AND OFF A OUT OF NOWHERE DRAINING THE BATTERY WHICH LEAVES IT DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307545February 6, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS IS A FOLLOW UP COMPLAINT AS ADVISED BY MARY AT FORD MOTOR COMPANY. FORD DID ISSUE CUSTOMER SATISFACTION PROGRAM 19N09 REFUND FOR THE DRIVER SIDE LATCH, HOWEVER I HAD TO REPLACE THE PASSENGER SIDE LATCH AS WELL SO WOULD LIKE A REFUND ON BOTH LATCHES. DOOR AJAR LIGHTS STAY ON WHICH CAUSES AUTOMATIC DOOR LOCKS TO FAIL, DOME LIGHTS TO REMAIN ON WHILE DRIVING AS WELL AS WHEN VEHICLE IS PARKED AND TURNED OFF. WHEN DRIVING THIS CAUSES A SAFETY HAZARD BECAUSE ANYONE CAN ENTER THE CAR AT A STOP SIGN OR LIGHT AND CAUSE HARM TO VEHICLE OCCUPANTS. ADDITIONALLY, DOME LIGHTS STUCK ON WHILE DRIVING ALSO POSES A SAFETY HAZARD. WHEN VEHICLE IS OFF AND DOME LIGHTS STAY ON, THIS DRAINS THE BATTERY AS WELL AS FUSES. WE HAVE HAD TO REPLACE THE VEHICLE BATTERY AS WELL AS FUSES. WE RECENTLY HAD TO PAY $1144.40 TO HAVE THE DOOR LATCHES REPLACED AND WERE TOLD THIS IS A KNOWN ISSUE WITH FORD. I REACHED OUT TO FORD CUSTOMER SERVICE AND WAS TOLD THEY HAVE NOT ISSUED A RECALL FOR THIS PROBLEM. DATE AND MILEAGE MAY NOT BE ACCURATE AS THIS ISSUE HAS BEEN HAPPENING FOR MANY YEARS, HOWEVER WE FINALLY HAD NO CHOICE BUT TO REPLACE THE DOOR LATCHES WHEN MY HUSBAND'S WHEELCHAIR WAS STUCK IN THE BACK BECAUSE THE FUSE HAD BLOWN AND THE BACK HATCH DOOR WOULD NOT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307315February 5, 2020
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE CONTACT BECAME AWARE THAT THE DRIVER'S DOOR OUTER DOOR HANDLE WAS FRACTURED. THE CONTACT MODIFIED THE DOOR HANDLE WITH DUCT TAPE TO BE ABLE TO LOCK AND UNLOCK THE DOOR. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER 10V516000 (LATCHES, LOCKS, LINKAGES) HOWEVER, THE FRACTURED DOOR HANDLE WAS NOT COVERED. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306381January 31, 2020
STRUCTURE:BODY, SERVICE BRAKES, VEHICLE SPEED CONTROL
HAD A RECALL ON DRIVER DOOR ISSUE WITH SECURE OF DOOR . BUT ON MY BACK DRIVER DOOR HAS THE SAME PROBLEM . DOOR COULD BECOME UN SAFE WHEN DRIVING . DONT KNOW IF IT IS SECURE. WHILE DRIVING. SHOWS OPEN. SOMETHING WENT WRONG WITH ABS SYSTEM WHILE DRVING DIDNT STOP RIGHT AWAY . HAD TO STOP AND WAIT BEFORE BRAKE SYSTEM BECAME FUCTIONABLE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302575January 28, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DOOR ADJAR SENSOR IS FAULTY. DOME LIGHTS STAY ON WHILE DRIVING EVEN THOUGH CAR DOOR IS SHUT. SENSOR THINKS CAR DOOR IS OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301317January 23, 2020
SERVICE BRAKES
BRAKE BOOSTER FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301105January 22, 2020
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT DUE TO A DOOR LOCK FAILURE, THE BATTERY WAS DRAINED. THE CONTACT ALSO STATED THAT THE DOOR LOCKS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO (KRIEGER FORD, INC. 1800 MORSE RD, COLUMBUS, OH 43229) FOR A DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE LOCK ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED TWICE HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE BUT DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300804January 21, 2020
ENGINE, UNKNOWN OR OTHER
WHILE SITTING IN STOP[ AND GO TRAFFIC A WARNING IS ISSUED THAT THE ENGINE IS OVERHEATING! I TURN ON THE HEATER WHILE DRIVING AND THE NOTICE GOES OFF! WHEN I APPROACH THE CAR THE REAR TAILGATE DOOR OPENS AND AT TIMES I CAN'T LOCK THE DOORS AFTER PARKING THE CAR! SOME TIMES A NOTICE OF OIL PRESSURE IS LOW WHILE DRIVING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300900January 21, 2020
STRUCTURE:BODY
MY 2011 FORD EDGE HAS A PROBLEM WITH THE DOOR LATCH: THE PASSENGER FRONT DOOR AND THE DRIVER REAR. EVERYTIME THE DOOR IS SHUT IT SAYS DOOR AJAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299710January 16, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOORS OF THE VEHICLE FAILED TO AUTOMATICALLY LOCK WHEN THE VEHICLE WAS DRIVEN AS THE VEHICLE WAS DESIGNED TO OPERATE. THE CONTACT STATED THAT THE DOORS WOULD INTERMITTENTLY LOCK THEN RELEASE THE LOCKS, AS WELL. THE SENSOR THAT INDICATES WHETHER THE DOORS WERE LOCKED CONSISTENTLY STATES THAT DOORS WERE AJAR DESPITE THE ACTUAL POSITIONING AND LOCKING OF THE DOORS. THE VEHICLE WAS TAKEN TO THE (HAWK FORD LOCATED AT 2525 E MAIN ST, SAINT CHARLES, IL 60174, PHONE NUMBER 630-584-1800) WHO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER THE CUSTOMER SATISFACTION PROGRAM. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE 129,131.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298584January 11, 2020
SERVICE BRAKES
BRAKES GO ALL THE WAY TO THE FLOOR..ESPECIALLY DOES IT IN WET, SNOW, ICY WEATHER. FEW TIMES IT HAD DONE IT ON DRY ROAD..BUT THIS PROBLEM HAS BEEN HAPPENING SINCE OCTOBER 2019..LASTEST INCIDENT WAS 01/10/2020..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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