Ford Edge Complaints (2020)

328 consumer complaints on file.

#11441381November 22, 2021
SEAT BELTS
BUCKLED THE CENTER REAR BELT INTO THE RECEIVER BUCKLE OF THE RIGHT SIDE IT WOULD NOT UNBUCKLE . THE MALE BUCKLES ARE THE SAME ON THE LEFT AND CENTER THE ONE ON THE RIGHT IS DIFFERENT. THE RIGHT MALE BUCKLE WILL NOT FIT THE CENTER FEMALE RECEIVER BUT THE CENTER MALE BUCKLE WILL GO IN THE RIGHT FEMALE RECEIVER, BUT YOU WILL NOT BE ABLE TO RELEASE IT. THE ONLY WAY TO GET THE PERSON (SCARED, SCREAMING,CHILD) OUT WAS TO CUT THE BELT. THIS WOULD BE VERY UNSAFE IN THE CASE OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440692November 16, 2021
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
Waiting in line at drive through and had my foot on the brake and my car surged forward hitting the car in front of me and they hit the car in front of them. I found no recall on my 2020 Edge titanium but this surge has happened before.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11423996July 8, 2021
TIRES, TIRES:SIDEWALL
driving down 355 low tire light came on and then a noise and the tire blew
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422528June 27, 2021
ENGINE
Driving on freeway within a minute of getting onto the freeway my check engine light came on, followed by engine coolant over heating light (first time it has turned on ever) and I lost almost full control on the freeway. I had to pull over to turn the car off. Waited 10 mins turned it back on could drive for a short distance again. I had to do this at least 10 times until I could get to an exit. This was while freeway traffic sped past me and I didn't always have a side to drive on. I was extremely scared and didn't have the ability to do anything about it. My car is a 2020 with only 2700 miles on it. This is not okay. I had my car towed to the dealership we bought it at and they are going to check it tomorrow, however my life was at risk being on the freeway with virtually no gas power to my car. I don't just want my engine replaced for a brand new car I want a new car. This is not ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420731June 13, 2021
STRUCTURE:BODY
On multiple occasions over the past year of owning the vehicle the liftgate has not functioned properly. In one instance it failed to open with any attempt (remote, dash button, liftgate button) - we could not get it to open and had to leave it at dealership to be repaired. Since then, there have been 3-4 other times when it won't close and latch properly despite there being nothing in the way. It will lower, start to latch, then release itself and reopen. On those occasions, it can take up to 20 attempts to get it to close, latch, and remain closed. I have taken it twice to be looked at, but the dealership can't get it to replicate the malfunction and therefore have been unable to repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419902June 7, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2020 Ford Edge. The contact stated while driving 60 mph, the sun roof exploded causing glass shards to fall onto the contact. The contact did not sustain any injuries. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer but has yet to be diagnosed nor repaired. The manufacturer was informed of the failure and referred the contact to consumer affairs. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418483May 25, 2021
EXTERIOR LIGHTING:BACK UP LIGHTS
2020 Ford Edge. Consumer writes in regard to rear reflector assembly. Consumer stated that the rear reflectors collect condensation. THE CONSUMER STATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, DID NOT OFFER ANY ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413340April 22, 2021
STRUCTURE:BODY
I AM LEASING THE VEHICLE AND HAD IT FOR 6 MONTHS. WHEN PARKED AND LOADING GROCERIES INTO THE REAR, THE LIFTGATE HAS COME DOWN ON MY HEAD AND BACK AT LEAST 5 TIMES ON ITS OWN. THERE IS A SENSOR THAT IS UNDER THE CAR AND ACTIVATES WHEN YOUR FEET ARE UNDER IT. FAULTY DESIGN. YOU CANNOT LOAD THE BACK WITHOUT THIS LIFTGATE COMING DOWN ON YOU. I HAVE BEEN HURT AND SUFFERED HEADACHES AFTER GETTING HIT WITH THE LIFTGATE. I HAVE CONTACTED FORD AND HAVE AN OPEN CASE WITH THEM ADDRESSING THIS ISSUE. I RESEARCHED THIS ISSUE AND IT SEEMS THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS SAME ISSUE ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11407663April 22, 2021
ENGINE
2020 FORD EDGE. CONSUMER STATED THAT THE VEHICLE JERKS AT LOW SPEEDS. *LD THE CONSUMER STATED THE DEALER ADVISED THE VEHICLE NEEDED TO LEARN THE CONSUMER'S WAY OF DRIVING. THE CONSUMER STATED AFTER DRIVING 1400 MILES THE VEHICLE STILL JERKS. THE CONSUMER STATED THE JERKING AGGRAVATES AN OLD UNRELATED NECK INJURY. THE CONSUMER STATED THE ENGINE SHUTS OFF WHILE STOPPED AT A LIGHT OR STOP SIGN. THE MANUFACTURER WAS NOTIFIED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413263April 21, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
WHILE IN MOTION WITH NO ROAD TRAFFIC AHEAD OF VEHICLE CRASH DETECTOR ENGAGES, OCCURRED ON HIGHWAY STRAIGHTAWAY. WHILE IN MOTION LANE ASSIST MADE A HARD PULL TO THE RIGHT, DRIVER OVERCORRECTED TO THE LEFT RESULTING IN COLLISION, OCCURRED ON HIGHWAY STRAIGHTAWAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11404963March 26, 2021
UNKNOWN OR OTHER
I WAS DRIVING IN STOP AND GO TRAFFIC FOR SEVERAL MINUTES. WHEN WE WOULD MOVE FORWARD IT WOULD ONLY BE FOR 1 CAR LENGTH. I STOPPED, AND WHEN THE ENGINE TURNED BACK ON FROM THE AUTO START/STOP, THE CAR LURCHED FORWARD AND HIT THE CAR IN FRONT OF ME. I STILL HAD MY FOOT ON THE BREAK. AT FIRST I THOUGHT I HAD BEEN HIT FROM BEHIND, BECAUSE I HAD MY FOOT ON THE BREAK. I HAVE SEEN 2 OTHER COMPLAINTS SIMILAR TO MINE, HOWEVER, THEY DID NOT RESULT IN AN ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11404242March 22, 2021
UNKNOWN OR OTHER
I HAD JUST ENTERED MY CAR AND WAS GOING ABOUT 45 MPH AND HAD GONE ABOUT 2 MILES WHEN I HEARD A STRANGE NOISE ON THE TOP OF MY VEHICLE I IMMEDIATELY PULLED OVER AND GOT OUT TO LOOK AND NOTICED THE WHOLE MOON ROOF OF MY EDGE HAD BROKEN AND WAS FALLING INTO MY HEAD LINER. IT WASN'T LIKE THAT WHEN I LEFT HOME AND IT IS A NEW CAR WITH ONLY 8000 MILES ON IT. FORD REFUSES TO PAY FOR THE NEW MOON ROOF SAYING THEY DON'T COVER GLASS, BUT I SHOULDN'T HAVE TO PAY FOR AN OBVIOUS DEFECT. I GOT ONLINE AND NOTICED THAT THIS IS HAPPENING TO A LOT OF VEHICLES AND THE MANUFACTURERS DON'T WANT TO PAY FOR REPLACEMENT. IS THERE ANYTHING I CAN DO TO MAKE THEM PAY FOR THE REPLACEMENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402912March 14, 2021
UNKNOWN OR OTHER
DRIVING ON HIGHWAY WITH GRANDKIDS AND SUNROOF EXPLODED. GLASS WENT ALL OVER MY GRANDKIDS. ONE WAS BLEEDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399745March 8, 2021
VISIBILITY
TL* THE CONTACT OWNS A 2020 FORD EDGE. THE CONTACT STATED THAT THE SCREEN FAILED TO DISPLAY AN IMAGE WHEN THE VEHICLE WAS SHIFTED INTO REVERSE. THE CONTACT ALSO STATED THAT THE SCREEN IMAGE WAS DISTORTED. THE FAILURE OCCURRED WITH NO WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JARRETT FORD OF CHARLOTTE COUNTY (3156 TAMIAMI TRAIL, PORT CHARLOTTE, FL 33952) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398061February 26, 2021
ENGINE, POWER TRAIN
ENGINE CUT OFF WHILE DRIVING AT HIGHWAY SPEED IN HEAVY DALLAS TRAFFIC. REQUIRED COMING TO COMPLETE STOP TO RESTART VEHICLE AFTER CROSSING THREE LANES TO REACH SHOULDER OF INTERSTATE. DANGEROUS. DAYLIGHT, MID DAY, CLEAR WEATHER CONDITIONS, HAD BEEN DRIVING 1.5 HOURS; MILEAGE ONLY 1,600. DEALER SERVICE DEPT RAN COMPUTER DIAGNOSTICS AND NO CODES SHOWED THE PROBLEM. (NUMEROUS ONLINE FORUMS HAVE COMPLAINED ABOUT THIS PROBLEM SINCE BACK IN 2005....VERY DANGEROUS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396333February 15, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
RECENTLY, MY 2020 FORD EDGE, WITH 1,800 MILES, DISPLAYED A WARNING THAT THE PRE-COLLISION ASSIST WAS NOT AVAILABLE. AFTER COMPLETING THE POSSIBLE SOLUTIONS INDICATED BY THE OWNER'S MANUAL WITHOUT SUCCESS, I TOOK THE EDGE INTO A FORD DEALERSHIP. THE SERVICE TECH'S ATTEMPT TO REPROGRAM THE UNIT REVEALED THE FRONT CENTER CAMERA WAS OFFLINE. UPON FURTHER INSPECTION, IT WAS DISCOVERED THAT THE BRACKET THAT HELD THE CAMERA AND RADAR COMPONENTS OF THE 2020 EDGE WERE DAMAGED REQUIRING REPLACEMENT. THE FORD TEAM THEORIZED A STONE HIT A 2 MM PLASTIC GRILL TRIM BREAKING IT, THEN THE SAME STONE RICOCHETED AND DAMAGED THE PLASTIC BRACKET HOLDING THE CAMERA AND RADAR COMPONENTS OF THE PRE-COLLISION ASSIST RENDERING IT USELESS. NO SIGN OF ANY IMPACT. TO REPLACE THE BRACKET HOLDING THE PRE-COLLISION HARDWARE COSTS $80. HOWEVER, LABOR WAS $600. NO CHOICE BUT TO HAVE IT REPAIRED. THE FORD MOTOR COMPANY DETERMINED, USING AN UNKNOWN METRIC, THAT THE REPAIRS WERE NOT COVERED BY THE THREE-YEAR BUMPER-TO-BUMPER WARRANTY. THE FINAL COST TO ME OF THE REPAIRS: $671. DURING THE REPAIR, I LEARNED THAT THE EDGE MODEL YEARS PRIOR TO 2020 HAD A METAL BRACKET TO PROTECT THE PRE-COLLISION CAMERA AND RADAR COMPONENTS. HOWEVER, FOR THE 2020 EDGE MODEL YEAR AND BEYOND, FORD REPLACED THE METAL BRACKET WITH A PLASTIC BRACKET. IN SHORT, THE BRACKET WOULD NOT HAVE BEEN DAMAGED IF HIT BY A STONE IF THE METAL BRACKET HAD NOT BEEN REPLACED BY FORD WITH A PLASTIC BRACKET. I BELIEVE THAT THIS PLASTIC BRACKET IS NOT ONLY A THREAT TO ME AND MY PASSENGERS SAFETY, THE PROPER FUNCTIONING OF THE PRE-COLLISION ASSIST, BUT ALSO AN OUTRAGEOUS EXPENSE FOR FORD CUSTOMERS WHO MAY NOT AFFORD TO HAVE IT REPAIRED. THUS, EXPOSING CUSTOMERS TO UNSAFE DRIVING CONDITIONS. THE METAL BRACKET SHOULD REPLACE THE PLASTIC BRACKET. INCLUDED IS A PICTURE OF THE FRONT GRILL AREA CRACKED BY A STONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395961February 12, 2021
POWER TRAIN
TRANSMISSION GEAR DISENGAGE ON REVERSE AND SOME DISENGAGEMENT WHILE DRIVING. MY VEHICLE IS BEEN MORE THAN A MONTH ON SERVICE AND FORD SENT SOME PARTS TO BE REPLACE BUT THE PROBLEM STILL. WHY THEY DON'T SEND A NEW TRANSMISSION AND PROBLEM SOLVED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394984February 6, 2021
POWER TRAIN
AUTO TRANSMISSION SHIFTS HARD NO MATTER IF THE STOP ENGINE BUTTON IF OFF OR ON. NOT SMOOTH AT LOWER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391110February 1, 2021
STRUCTURE:BODY
THE BACK HATCH DOOR WAS OPEN TO PUT SHOPPING ITEMS AWAY, AND MY DAUGHTER TURNED AROUND TO PUT A CART AWAY IN A PARKING LOT. ALL OF A SUDDEN ANOTHER VEHICLE WAS COMING AND SHE BACKED UP WITH A CART IN FRONT OF HER, AND THE HATCH DOOR HIT HER BETWEEN THE SHOULDERS. IT HIT HER, IT STOPPED AND THEN MOVED UPWARDS. SOMETHING LIKE THIS ALSO HAPPENED TO ME WITH ANOTHER FORD THAT I TRADED IN LAST YEAR FOR THIS 2020 FORD. THE VEHICLE WAS IN FOR A CAMERA REPAIR PRIOR TO THIS, SO DO NOT KNOW IF A SENSOR IS OUT OR NOT FUNCTIONING CORRECTLY; AND THE REAR END OF THE VEHICLE MAKES A CREAKING NOISE SINCE THEY REPLACED THE REAR VIEW CAMERA. DO NOT KNOW IF THIS HAS ANYTHING DO DO WITH THE HATCH BACK OPEN AND CLOSE FUNCTION. THE VEHICLE WAS IN PARK IN A SPOT IN A SHOPPING CENTER ON A TWO WAY PARKING LOT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11387924January 13, 2021
STEERING, SUSPENSION, WHEELS
I NOTICED A KNOCKING IN THE LEFT FRONT END. IT WAS DIFFICULT TO STEER, VERY LOUD RUMBLING NOISE LIKE GEARS CLASHING. LUCKILY I WAS ONLY GOING 25 MPH WHEN IT HAPPENED AND A MILE AWAY FROM HOME. WHEN I ALMOST STOPPED COULDN'T STEER AT ALL. PURCHASED OCTOBER 27, 2020, IT IS CURRENTLY JANUARY 13, 2021 AND HAS 601 MILES ON IT. IT HAS BEEN IN THE SHOP FOR 3 DAYS. FORD DEALERSHIP VERIFIED THAT IS WAS A FACTORY WELD FAILURE. THE PIECE THAT BROKE OFF MADE A NOTCH IN THE TIRE WHICH WILL BE SHOWN IN THE PHOTOS. I DO NOT FEEL SAFE DRIVING THE VEHICLE WITH A MAJOR WELD FAILURE HAPPENING AT ONLY 601 MILES AND NOW I WORRY ABOUT THE OTHER WELDS ON THE FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge