Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11529107June 27, 2023
SERVICE BRAKES
When I hit a pot hole or bump I have no brakes. They go all the way to the floor. My mechanic will not touch them due to brake failure on all the Ford edges. I was told To contact you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528622June 23, 2023
SERVICE BRAKES
Since first purchasing the vehicle from Larry H. Ford in Mesa, AZ in 2019 and returning it for repair due to inoperable brakes, the issue has returned time and time again. It is now happening again where I either have to either press the brake peddle completely to the floor or the vehicle will not come to a complete stop at all. This has become extremely costly and I would like to know if this is an issue specifically associated with the 2013 Ford Edge and find some resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527922June 20, 2023
SERVICE BRAKES
Brake vacuum pressure system went out. Only 101k miles and 10 years old......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527233June 15, 2023
ENGINE
I took very good care of my car's engine and while driving on the highway the engine block cracked open immediately shutting the car down, almost causing a crash and spilling oil all over the road for no apparent reason. There were no issues with the engine and no check engine lights were on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526648June 12, 2023
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2013 Ford Edge. The contact stated that while approaching a red traffic light, the brake pedal was depressed and went to the floorboard. The vehicle failed to come to an immediate stop and instead coasted at a low speed. The contact turned off the vehicle and the vehicle come to a complete stop. The vehicle was taken to a certified mechanic who replaced the rotors and brake pads. The contact stated that after the repairs the brakes started to lock-up. The service stabili-trac, stability failure, and other warning lights were illuminated. The vehicle was returned to the certified mechanic who replaced the brake booster and brake master cylinder. The failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,582.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526649June 12, 2023
ENGINE
2013 Ford edge sport water pump defect leaking into the engine causing it to stop in traffic which was dangerous because oil and antifreeze mixed together now it want run.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526336June 10, 2023
SERVICE BRAKES
The abs module has gone bad numerous times and is in a shop again for the third time in two month. I've havent been able to drive my car for two months at first it was the master cylinder and then the abs unit and then the brake booster and now the new abs unit again! After extensive research my husband and I found that this is very common in my vechile model but not enough cars to be issued a recall. Which I think is a massive safety issue because your brakes are very important. If your brakes fail you, you could not only injure yourself and your passengers but others around you. Right now my vehicle is at my local ford dealership and they also agree that this is a very common problem and ford isn't recalling them and making customers pay thousands of dollars for the new part and service. I was even told some times you don't get a working abs unit and have to keep going through the service part warranty until you get a good one. Which I feel causes more lost time with my vehicle staying in the shop until I get a good one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526079June 8, 2023
SERVICE BRAKES
when was driving pushed the brakes and it went straight to floor almost causing me to rear end the car in front of me. dealer said said it is the booster. no police or manufacturer inspection. no warning lights or any other symptoms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525537June 5, 2023
POWER TRAIN, UNKNOWN OR OTHER
This is in regards to Recall # 14S10 (Ford) and NHTSA # 14V393000. I was driving my 2013 Ford Edge when turning there was a pop, and vehicle would not engage into any gear causing an extreme safety issue. After being towed, it was noted that the intermediate shaft was broke and sheared the gears off. This is a very uncommon finding. We contacted Ford and was told there was not a recall on this vehicle. Therefore, we replaced, through Ford, the intermediate shaft and 2 new CV axles (ordered through a parts store). Once repairs were completed, the CV axle seal leaked and was also replaced. It started shaking upon acceleration. We then replaced the motor mounts and struts in an attempt to fix the problem. We also put another CV axle on passenger side at that time. At this point, after speaking to several different professionals regarding our problem, we were then informed that there WAS a recall for this very problem on 2013 Edge. We contacted Ford again and gave them the recall numbers. They then agreed that the recall should have included this vehicle but that our particular VIN number was not included in the initial recall. We were advised by Ford to bring the vehicle in and let them inspect it. After inspection, they found that when the intermediate shaft went out, it damaged the transmission. They also stated that looking into the history of this vehicle, this is not the first time for this problem with this particular Edge. They stated this should've been included in the original recall as this is the exact reason for the recall. We were advised to contact you with this complaint so that this Edge with Vin number can be added to the recall and fixed accordingly. This Edge is currently at the Ford dealer awaiting your response. I implore you to consider adding this VIN # to the original recall. The Ford dealer is in agreement that this is the exact reason for the recall. Thankfully, no one was injured during the initial incident which could have been serious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525387June 5, 2023
UNKNOWN OR OTHER
Door ajar shows not closed, it’s closed. This is a safety hazard. Plus the interior lights never shut off and drain the battery. Other similar car with the same door latch assembly in ford cars have been recalled, why not mine. Multitudes of Ford Edge owners are experiencing the same problem. Just look online. Please make Ford accountable for this model as well. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525415June 5, 2023
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
2013 FORD EDGE-Consumer had already taken vehicle for tune up 2 months after purchase. Consumer heard bad thumping noise from back of vehicle. Consumer took it to a mechanic and was told about Recall # 14V393000- Power Train: Axle Assembly. Axle Shaft. Consumer mentioned the 15 yr. rule. Consumer replaced power train, new brake shoes, and rotors. Dealership where vehicle was purchased never informed consumer before the purchase of the recall. Consumer states others have reported similar experience from same dealer. Retail installment contract attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524929June 1, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Car has trouble starting/running often every time the tank is full. Numerous shops can not find the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524442May 30, 2023
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed and approaching a stop light, the brake pedal was depressed but was extremely firm. The brakes failed to respond as needed. The driver placed both feet on the brake pedal and the vehicle stopped. The contact pulled over, and her husband drove the vehicle to the residence. The contact stated that while her husband was driving at an undisclosed speed, the failure recurred. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The approximate failure mileage was 151,049.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524465May 30, 2023
SERVICE BRAKES
I was driving on the highway and someone rapidly stopped in front of me. When I went to push my brakes, my brake pedal with straight to the floor and the car would not stop, almost causing a collision with the car in front of me. Brake system failed, no warning lights. This has been an known issue with this car for others but still no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524091May 26, 2023
SERVICE BRAKES
Three times over the past month I have experienced a soft brake pedal that would go all the way to the floor and the vehicle would fail to stop normally. The first two (2) times where at low speed approaching a gas pump. More frighteningly the third time was at 45 MPH with my young daughter in the vehicle and evasive maneuvers had to be mad to avaoid a collision. After the first time I had the brake pads changed. Earlier on the day of the third incident my vehicle was at a national service center for a brake inspection, because of the alarm from the second incident, and no issue was found. The issue is completely random with no noise, dash lights, warning, or indication of impending failure at all. I have read multiple accounts of 2013 Ford Edge drivers with accounts matching mine detail for detail. Reports of multiple brake booster and master cylinder replacements and HCU replacements with no success. This is extremely dangerous and will eventually result in the loss of life for someone. This needs to be addressed by Ford via recall immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523307May 22, 2023
ELECTRICAL SYSTEM
I was driving when my car suddenly shut off WHILE I WAS ON THE FREEWAY!! the steering wheel became locked and I couldn’t even steer it off the road. It started stalling while driving too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522817May 19, 2023
SERVICE BRAKES
With no warning lights or other apparent issues brake pressure suddenly disappeared resulting in the brake pedal sinking to the floorboard before the vehicle would even slow down or stop. This first happened in September 2022. The issue can better be described in both NHTSA Complaints 11339440 and 11343191. The brake master cylinder was replaced. It worked until May 2023 and I am now having the same issue. There is almost no brake pressure. The problem has yet to be resolved. This is a very serious safety risk for both the passengers of this vehicle and others on the road. It is almost impossible to come to a full stop within a few seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522656May 18, 2023
SERVICE BRAKES, HYDRAULIC
The contact’s daughter owns a 2013 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, his daughter had to apply added pressure to the brake pedal to coast the vehicle to a stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the vacuum pump and brake booster had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in Customer Satisfaction Program Number: 13N02. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521345May 10, 2023
SERVICE BRAKES
The brakes failed to function with no warning whatsoever! The pedal immediately went to the floor with no result. This would have cause an accident had we not been on an empty road with no traffic. The vehicle is available for inspection. The is a HUGE risk to the safety of my family and other drivers and pedestrians who might be struck by a vehicle that cannot stop. This can definitely result in severe injuries or death. The vehicle was taken to a repair shop where the problem could not be duplicated, even though they tried by slowly driving the vehicle for 2 days. For precautions sake, the rotors and pads were replaced and the brake system components checked and fluid bled. We then took the vehicle back and drove it for about a week in various traffic situations without incident. Today, the same failure occurred. By shear grace of God, we were on a road with no traffic again! I have now been reading all the reports on this NHTSA site and am extremely concerned that NHTSA has not forced a recall. This is clearly a repetitive and frequent issue. with Ford Edge vehicles! DO SOMETHING NOW BEFORE SOMEONE DIES OR IS SERIOUSLY INJURED. There were no warning lamps, messages or other symptoms of the problem prior to the failure. This first appeared April, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521240May 9, 2023
ELECTRICAL SYSTEM
My driver door ajar light comes on and stays on if you start the Ford Edge before shutting the door. If you turn off the car then shut the driver door wait a min then start the Edge then the door ajar light does not come on. And sometimes it doesn't matter the door ajar light comes on anyway. It has something to do with either the sensor or door latch. I believe it is unsafe cause you don't know if its just on or if your door is really shut as you drive around. Also when it on while you are driving when stopping at a red light the screen comes on telling you to put the car in park. It doesn't make since to me. I haven't had it looked at cause can't afford the service call. This started happening in Sept 2022. The passenger door had the same problem and was fixed upon buying my Ford Edge. I don't have proof of it but I can show someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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