Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11337425July 4, 2020
SERVICE BRAKES
WHEN DRIVING AT VARIOUS SPEEDS ON HIGHWAY AND CITY STREETS, GOING TO APPLY BRAKES WHEN STOPPING THE BRAKES WILL NOT FULLY STOP THE VEHICLE. IT WILL SLOW IT DOWN BUT IT WON'T COME TO A COMPLETE STOP WITHOUT HAVING TO USE THE EMERGENCY BRAKE TO BE ABLE TO FULLY STOP. THE BRAKE PEDAL WOULD BE PUSHED ALL THE WAY INTO THE FLOOR. AND IT MAKES THIS AWFUL SQEAULING NOISE WHEN BRAKES ARE APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331475June 29, 2020
UNKNOWN OR OTHER
REAR HATCH WILL OPEN UP RANDOMLY, NO RHYME OR REASON. USUALLY ONLY HAPPENS WHEN PARKED. I BELIEVE IT MAY BE A KEY FOB ISSUE, BUT CAN'T BE CERTAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329303June 17, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
IN 2016 FORD EDGE DOOR AJAR LIGHT WILL STAY ON EVEN WHEN THE DOOR WERE LOCKED. IN THE BEGINNING IT WAS NOT AN ISSUE BUT THAN THINGS GOT WORSE AS FOR NO APPARENT REASON THE CAR ALARM WOULD GO OFF ON ITS OWN AT DIFFERENT TIMES OF DAY AND NIGHT. AFTER PINPOINTING THE PROBLEM TO THE DOOR LATCH SENSOR WAS ADVISED TO CHANGE THE SENSOR (BUT SINCE GENIUSES AT FORD DECIDED TO INCORPORATE THE SENSOR IN THE ACTUAL DOOR LATCH WITH NO REMOVABLE PARTS) I WAS FORCED TO CHANGE THE ENTIRE DOOR LATCH MECHANISM WHICH COST ABOUT $500..I RECENTLY RECEIVED A LETTER THAT THIS WAS A KNOWN ISSUE AND A RECALL NOW HAS BEEN ORDERED...SUBMITTED THE PAPERWORK FOR A REFUND AND IT WAS DENIED (REASON CAR IN 2016 HAD 88,000 MILES)...ALTHOUGH ON THE LETTER IT SAYS THAT IF I HAD THE ISSUE NOW IT WILL BE COVERED UP TO 120,000 ...I HAVE CALLED FORD MULTIPLE TIMES AND ALSO SUBMITTED ORIGINAL RECEIPTS WITH CHAPMAN FORD IN EGG HARBOR TWP, NJ...BUT THEY SAID THEY CAN NOT HONOR ANY REFUNDS DUE TO MILEAGE (CASE # FORD GAVE ME IS [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329391June 17, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE WENT TO THE FLOORBOARD TO SLOW AND STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO WALTERBORO FORD (902 BELLS HIGHWAY, WALTERBORO, SC 29488, (843)-549-5581, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER AND HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328509June 12, 2020
UNKNOWN OR OTHER
DOOR LATCH, WHEN VEHICLE HIT 122,000 GOT A SAFETY BULLETIN EXTENDING WARRANTY ON VEHICLE DOOR LATCH TO 120,000 MILE MY VEHICLE WAS AT 122,000 AT THE TIME. NOW THERE IS A RECALL ON DOOR MATCHES IN QUESTION BUT FORD EDGES ARE NOT INCLUDED IN THIS RECALL? ALMOST EVERY TIME I CLOSE MY DOOR MY DOOR AJAR LIGHT CONTINUES TO STAY ON UNLESS I SLAM MY DOOR WITH A RIDICULOUS AMOUNT OF FORCE 4 OR 5 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328285June 11, 2020
SERVICE BRAKES
THE BRAKE PEDAL RANDOMLY GOES TO THE FLOOR YOU HAVE TO PUMP THE BRAKE PEDAL TO STOP THE VEHICLE, I TOOK THE VEHICLE TO A FORD DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THIS IS A SERIOUS SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328115June 10, 2020
POWER TRAIN
THE CAR WAS IN MOTION.THE CAR MAKE A VOOM SOUND EVERY TIME IT SHIFT . I HAVE NEVER BEFORE HEARD BEFORE TODAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325561May 22, 2020
ELECTRICAL SYSTEM, ENGINE
SITTING IN A DRIVE THRU AND CAR BEGINS TO RUN HOT ONCE AGAIN DUE TO THE COOLING FANS NOT KICKING ON. THIS IS AN ONGOING PROBLEM WITH THIS CAR. I HAVE REPLACED AN ENTIRE ENGINE ALONG WITH THE COOLING FAN MODULE AND ASSEMBLY. OVER 2000 IN REPAIRS ALL DUE TO A COOLING FAN MALFUNCTION AND IS ACTING LIKE IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325434May 21, 2020
ELECTRICAL SYSTEM
THE DOOR LATCH SENSOR DOSE NOT WORK ALL THE TIME. WITCH MEANS THE DOORS WILL NOT LOCK WHICH MAKES ME FEEL UNSAFE DRIVING MY VEHICLE. THERE HAS BEEN A LOT OF COMPLAINTS ON THIS WITH THE EDGES YEARS 2011 TO 2013. THERE SHOULD BE A RECALL ON THIS IF A LOT OF PEOPLE ARE HAVE THIS PROBLEM TO KEEP US SAFE. ANYONE COULD OPEN YOUR DOOR AT A RED LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324467May 13, 2020
ELECTRICAL SYSTEM
TONIGHT, I WAS CLOSING MY SUNROOF AN IT TOOK 5 MINUTES AND 3 PEOPLE TO CLOSE IT. ONE PERSON HAD TO PUSH THE BUTTON TO CLOSE IT AND THE OTHER TWO HAD TO PUSH THE GLASS FROM THE OUTSIDE. EVERY TIME WE DID THAT IT KEPT RESISTING AND POPPING BACK TO THE OPEN POSITION. I HAVE TOOK IT TO FORD ABOUT A MONTH AGO WHEN I GOT MY OIL CHANGED THEY TOLD ME TO TRIED TO CLEAN THE TRACKS OF IT AND LUB ON MY OWN OR HAVE FORD DO IT FOR ALMOST $1,000.00. I DON'T HAVE THAT KIND OF MONEY. THEY. TOLD ME THIS HAS HAPPENED TO ALL THE SUNROOF OF THIS YEAR. I FEEL IF MOST PEOPLE HAVE HAD THIS PROBLEM THEY SHOULD OFFER SOME KIND OF HELP OR A RECALL ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324083May 11, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING IN THE CITY MY HAZARD LIGHTS CAME ON AUTOMATICALLY AND I COULD NOT TURN THEM OFF. THIS ALSO MADE MY BLINKERS INCAPABLE OF BEING USED, A CLEAR SAFETY ISSUE AND LAW OFFENSE. MY HAZARD LIGHTS CONTINUED TO TURN ON AND OFF AUTOMATICALLY LEAVING ME WITH A DRAINED BATTERY. I HAVE RESEARCHED THE RECALLS AND IT SEEMS THIS CAN BE A FIRE HAZARD BUT MY CAR WAS NOT ON THIS RECALL LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321741April 20, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
65 MPH ON HIGHWAY, COMPLETE LOSS OF POWER... ELECTRONICS SEEMED TO SPUTTER OFF, THEN BACK ON FOR A FEW SECONDS, THEN OFF AGAIN, BUT THE VEHICLE SHUT COMPLETELY OFF MID HIGHWAY DRIVING WITH NO ABILITY TO STEER, ACCELERATE OR DECELERATE. ENDED UP AT A COMPLETE STOP ON THE HIGHWAY WITH NOTHING WORKING TO POWER THE VEHICLE BACK ON. HEATER SEEMED TO CONTINUE TO WORK, BUT NOTHING AS FAR AS THE ENGINE OR DASH, NO ELECTRONICS. CONTINUED TO TRY TO START THE VEHICLE OVER AND OVER AS ONCOMING VEHICLES SWERVED AROUND ME AT 60 TO 70 MPH. DIALED 911 AND HAD TO WAIT 15 MINUTES BEFORE A POLICE CAR PARKED BEHIND THE FORD EDGE WITH FLASHERS ON. LITERALLY NO WARNING, NO WARNING LIGHTS, NO NOTHING. VEHICLE SIMPLY LOST POWER... COMPLETELY TURNED OFF. THIS WAS HANDS DOWN ONE OF THE MOST FRIGHTENING EXPERIENCES FOR MY DAUGHTER WHO WAS DRIVING AT THE TIME. SHE'LL LIKELY NOT GET BACK INTO THAT VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320820April 11, 2020
SERVICE BRAKES
WHEN VEHICLE IS IN MOTION AT VARIOUS SPEEDS AND PRESSURE APPLIED TO BRAKE PEDAL TO STOP OR REDUCE SPEED THE VEHICLE DOESN'T COMPLETELY STOP. THIS HAS RESULTED IN ACCIDENTS DUE TO PRESSING BRAKE IS UNABLE TO STOP THE VEHICLE. MULTIPLE DIAGNOSTICS HAVE BEEN PERFORMED ON THE VEHICLE FROM CERTIFIED AUTO SHOPS TO NO AVAIL. MECHANICS ARE UNABLE TO RESOLVE THE ISSUE DUE TO OCCURRENCES ARE INTERMITTENT. THIS IS A VERY SCARY FEELING TO NOT KNOW IF YOUR BRAKING SYSTEM WILL STOP THE VEHICLE WHEN IN MOTION. I HAVE RESEARCHED AND REVIEWED MULTIPLE BLOGS THAT HAVE RESULTED IN MULTIPLE CITIZENS EXPRESSING THE SAME ISSUE WITH THIS TYPE, YEAR, AND MODEL OF VEHICLE. I STRONGLY ENCOURAGE FORD AND MANUFACTURERS TO THOROUGHLY RESEARCH THESE TYPE COMPLAINTS AND ISSUE A RECALL BEFORE MULTIPLE DEATHS OCCUR DUE TO VEHICLE BEING UNABLE TO STOP. FAMILY LIVES ARE AT RISK WHEN DRIVING THEIR VEHICLES THAT PRESENT THIS INTERMITTENT BRAKING PROBLEM. ADDITIONALLY, THERE HAVE BEEN TIMES WHEN I HAVE HAD TO PUMP THE BRAKES WHILE IN PARK OR PUT IN NEUTRAL BEFORE PUTTING INTO DRIVE MODE. AGAIN, BRAKE PEDAL SUPPRESSED FULLY TO FLOOR STILL WILL NOT BRING VEHICLE TO COMPLETE HALT. THIS IS EXTREMELY DANGEROUS. THIS IS A CONTINUOUS ISSUE THAT HAS BEEN GOING ON FOR MONTHS IN MY CASE BUT FOR YEARS FOR OTHERS WHO OWN THE SAME TYPE OF VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11320136April 3, 2020
EXTERIOR LIGHTING
THE INTERIOR LIGHTS ARE STAYING ON WHEN THE IGNITION IS TURNED OFF AND THE CAR IS PARK POSITION DUE TO A FAULTY DOOR SWITCH, AND THIS IS HAPPENING WHEN THE DOOR INDICATOR ON MY INSTRUMENT PANEL IS SHOWING THE DOOR IS AJAR WHEN IT IS ACTUALLY CLOSED, THUS CREATING A SAFETY ISSUE WHEN THE CAR IS IN MOTION DUE TO SAME FAULT SHOWING UP. THIS IS ALSO KILLING THE BATTERY IF NOT NOTICED IN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319873March 31, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WENT THROUGH A RED TRAFFIC LIGHT BEFORE COMING TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND REPAIRED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO SUSQUEHANNA FORD LOCATED AT (415 W 4TH ST, QUARRYVILLE, PA 17566) TO HAVE THE ABS SOFTWARE REPROGRAMMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319648March 29, 2020
ENGINE, POWER TRAIN
I WAS DRIVING MY VEHICLE ON MY WAY HOME FROM WORK ON A COUNTRY ROAD. THE VEHICLE RANDOMLY BEGAN TO LOSE POWER AND WOULDN'T GAIN MUCH SPEED. I WAS TRYING TO GET IT PARKED IN AT LEAST A DRIVEWAY OR PLACE TO SIT SAFELY IN CASE SOMETHING HAPPENED. THERE WERE CARS BEHIND ME , THE CAR STARTED SMOKING REALLY BAD FROM THE HOOD. BEFORE I HAD TIME TO GET SOMEWHERE SAFELY, THE CAR SHUT OFF AND STARTED GOING IN REVERSE. I HAD TO SLAM ON MY EMERGENCY BREAK AND WAS STUCK THERE UNTIL I HAD HELP FROM A TOW TRUCK TO TOW IT. THE CAR WOULDN'T TURN ON OR MOVE SO I WAS STUCK ON THIS HILL AND HAD PEOPLE FROM THEIR HOUSE GUIDE TRAFFIC UNTIL HELL CAME. THE CAR DIDN'T GIVE ME ANY WARNINGS OR ISSUES PRIOR TO THIS AT ALL. I HAVEN'T HAD THE VEHICLE FOR MORE THAN 2 YEARS AND HAVE ALWAYS TAKEN CARE OF EVERYTHING AND HAVE KEPT UP ON THE MAINTENANCE OF IT. THE ENGINE IS BLOWN AND WAS TOLD THE ANTIFREEZE LEAKED INTO THE OIL DUE TO THE ENGINE BLOWING. I HAVE STILL BEEN MAKING MY MONTHLY PAYMENT ON THIS VEHICLE. I HAVE BEEN CARLESS FOR MONTHS NOW AND WOULD REALLY APPRECIATE FORD TAKING THE ACTION INTO DOING WHAT'S RIGHT FOR THEIR CUSTOMERS THAT KEEP THEM GOING IN BUSINESS. I HAVE RESEARCHED THIS VEHICLE AND AM SEEING A LOT OF PROBLEMS WITH THE SAME EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319192March 24, 2020
EXTERIOR LIGHTING
JUST PURCHASED A 2011 FORD EDGE SEL.. THE FIRST NIGHT I DROVE AT NIGHT THE HALOGEN HEADLAMPS WORE VERY DIM. VERY LOW LIGHT ON EITHER HI OR LOW BEAM. REPLACED WITH NEW BULBS. SAME THING, HEADLAMPS ARE NOT BRIGHT. RESEARCHED ON INTERNET. LOT OF OTHER PEOPLE ALSO HAD THIS PROBLEM. SOUNDS TO ME FORD MOTOR COMPANY VERY BAD LIGHTING SYSTEM. CAN NOT BELIEVE FORD DID NOT HAVE A RECALL ON THEIR LIGHTING SYSTEM AND NO ONE WAS KILLED YET DO TO THEIR DEFECT ON THE BAD LIGHTING WITH THEIR HEADLAMPS WITH THE HALOGEN BULBS! I THINK THEY SHOULD REPLACE THESE LAMPS AND RECALL BEFORE SOMEONE DIES. NO ACCIDENT YET. THIS IS ONLY A COMPLAINT BEFORE SOMETHING DOES HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318996March 23, 2020
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR ACCELERATED WHILE I WAS BRAKING WHILE PARKING ON THE STREET, THIS PROBLEM IS REOCCURRING. I ALSO CONSTANTLY GET A WARNING THAT MY CAR IS OVERHEATING WHILE THE BAR LINE IS ON COLD. I TRIED PUTTING ANTI FREEZE AND IT DOESN'T HELP. THE CAR ALSO TURNED OFF AT A GREEN LIGHT WHEN I TURNED ON MY AIR CONDITIONER. LASTLY I GOT A WARNING THAT MY OIL PRESSURE IS LOW ALTHOUGH I JUST GOT AN OIL AND FILTER CHANGE THE DAY BEFORE. PLEASE DO A RECALL FOR THESE THINGS. I HAVE A CHILD AND IT IS VERY UNWISE TO PUT HIM IN ANY DANGER BY BEING IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318138March 15, 2020
SERVICE BRAKES
WHEN APPLYING THE BRAKES TO STOP, THE PEDAL GOES ALL THE WAY TO THE FLOOR AND DO NOT WORK. THE CAR CONTINUES TO GO AS IF NOTHING HAPPENED. YOU HAVE TO PUMP THE BRAKES REPEATEDLY BEFORE THE BRAKES RE-ENGAGE AND YOU CAN COME TO A STOP. WE TOOK A CAR TRIP OF ABOUT 6 HOURS WORTH OF DRIVING AND IT OCCURRED ABOUT 4 TIMES, 2 ON THE WAY THERE AND 2 ON THE WAY BACK. MY WIFE ALSO STATED THIS HAS OCCURRED PREVIOUSLY, BUT THERE IS NOT TIME TABLE BETWEEN OCCURRENCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317896March 13, 2020
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
BLACK SCREEN FOR BACK UP CAM AND RADIO. HEATED SEAT ON DRIVERS SIDE DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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