Ford Edge Complaints (2018)

850 consumer complaints on file.

#11645386February 27, 2025
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2018 Ford Edge. The contact stated that after refueling the vehicle, while attempting to start the vehicle, the vehicle stalled three times after starting. The contact stated that the failure occurred daily. The contact stated that the battery charging warning light was illuminated. The dealer was contacted. The vehicle was taken to Auto Zone to be diagnosed. The contact was informed that the canister purge valve needed to be replaced. The vehicle was then taken to the dealer and the contact was informed that the part to repair the vehicle was unavailable. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V735000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 31,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644465February 24, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at approximately 50 MPH, the check engine warning light illuminated. The contact attempted to activate the heater however, only cold air was blowing out of the vents. The vehicle was taken to a local dealer who diagnosed that there was coolant intrusion into the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644487February 24, 2025
ENGINE
Driving to work & the vehicle started to behave like it was running out of gas, kind of a jerky motion. I was able to get an appointment @ the local dealership, they diagnosed it as having a cracked block by cylinder #3 causing coolant to enter the cylinder. This vehicle just turned 80k miles and was service for the same thing 6 months prior, same cylinder. There was no mention of a common problem with Ecoboost design flaws until the Service Advisor shared the info with me. A new engine had to be replaced @ a cost of almost $8000. A 2018 vehicle with a perfect maintenance record and only 80k miles should be needing a total engine replacement. Ford should back their products. I essentially bought a used Edge according to Blue Book and in reality bought my car twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643655February 19, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, the vehicle was started, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641656February 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while having a routine inspection at the local dealer, the vehicle was diagnosed, and it was determined that there was an oil leak to the oil pan gasket that needed to be replaced. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641764February 10, 2025
POWER TRAIN, ENGINE
Coolant intrusion into cylinder 1 due to failure noted in TSB 19-2346
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640778February 5, 2025
ENGINE
Coolant entering the cylinder Wouldn't allow us to drive car home Convinced us to purchase a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640636February 4, 2025
ENGINE
The issue is Coolant intrusion in the #2 cylinder. Rough idle when starting and white smoke. Ford bulletin 22-2229 The issue was confirmed by the dealer Capital Ford of Wilmington Dec of 2024. Yes, the problem stated prior to engine light coming on. It starting getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639084January 28, 2025
ENGINE
Car went into limp mode and over temp light came on. Coolant reservoir empty. Research led to TSB 19-2346. Prior to this CEL was coming on and off and throwing code P0301 errors. Replaced plugs and coil packs at the suggestion of the dealer but made no difference. Started out with rough idle but smoothed out after about 30 seconds. Dealer diagnosed issue and quoted $6,900.00 plus tax to install new long block. Ford finally agreed to cover part of the repair costs but still left me with a $3,000 bill. Car is now repaired but I'm hoping to recoup some of my expenses now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638696January 27, 2025
POWER TRAIN
Fly wheel and flex plate broke causing the car to lose power. The car then stopped having use of the transmission so was unable to move the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638072January 23, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636876January 19, 2025
ENGINE
A manufacturing defect has caused coolant to leak into the engine which can lead to an engine fire. Many other people with he same engine have reported the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636542January 17, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
Vehicle began to rough idle, and then while driving the vehicle MIL came on, as well as a "Engine overheat throttle limited" error. Pulled over and vehicle would not move. Tried to power cycle the vehicle and would not start back up. Had it towed to dealer and was told this was the long block coolant intrusion problem that leader to my engine completely failing. I was made aware of Ford TSB 19-2346, and told the repairs would be $9200. After googling around, this is a common problem on these 2018 ford ecoboost engines and Ford obviously knows there is a problem that could cause accidents or engine fires. Luckily my kids were not in the car, otherwise this could have been catastrophic due to the loss of power while driving. I called Ford support and they told me that Ford has no programs to help affected customers. There should be a Recall and Ford should be forced to replace or repair affected engines as this will get someone killed if they lose power or have an engine fire while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636366January 16, 2025
ENGINE
Coolant leaking into engine cylinders. Had an independent service center state we need a new engine. The labor cost to replace the gasket would add up to the cost of a new engine. Told us Ford had corrected the engineering problem that caused the leak. Said it was common problem with the Ford Edge vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636088January 15, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving on the highway at 50 MPH, the vehicle lost automotive power, and decelerated to 30 MPH. The contact stated that the check engine warning light illuminated, with the “Low Coolant” message displayed. The contact restarted the vehicle and continued driving. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant intrusion into the engine had caused engine damages and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634367January 6, 2025
SEAT BELTS
We have had 2 seatbelts in this vehicle fail. The drivers seat belt would not pull out all of the way and was replaced under warranty. The rear left (drivers side) seatbelt has now failed in a similar way. The belt is stuck retracted and will not pull out. The part is back ordered with no estimate of availability. I have never had a seatbelt fail and to have 2 fail on the same vehicle raises concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634195January 5, 2025
ENGINE
I bought the car and 2 days later the check engine light came on so I took it to Wendle Ford Town in Spokane Washington and I was told that the Engine was leaking antifreeze into the cylinders so I became concerned that if it was doing that then it could cause the Engine to overheat or stop unexpectedly because of overheating and cause an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633443December 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that the check engine light had illuminated upon starting the vehicle. The vehicle was taken to a local dealer where the vehicle was diagnosed. The contact was advised that the coolant intrusion was responsible for the failure and that the engine would need to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633115December 30, 2024
ENGINE
Car has a defect that causes coolant to leak into the engine’s cylinders, which can caused corrosion, oil dilution and contamination, and engine failure. Ford failed to disclose these defects and created a safety risk, because the lack of coolant created by the leaks caused overheating and resulted in total engine failure. Car is available for inspection. Mechanic has confirmed car needs a new engine. See attached. Car has not been inspected by any others. ' The car has multiple error codes indicating failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633213December 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was coolant leaking into the engine and the cylinder was cracked. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted and confirmed there was no recall on the VIN for the failure. The manufacturer offered to assist with the cost of the repair. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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