Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11538295August 14, 2023
SERVICE BRAKES
Braking is delayed Car is still traveling once brake is applied Hear a hissing noise Took to auto repair Technician said he cannot fix This is the 8th Ford Edge that he has unsuccessfully repaired Believes it is actuator
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537912August 11, 2023
SERVICE BRAKES
In my experience, as I was driving the vehicle in July of 2021, I pressed on the brake pedal with my foot and the vehicle did not stop. I rolled directly into an intersection. Thankfully I was not traveling at a high rate of speed and no one was coming in the opposite direction. This could have 100% caused a serious accident. I feel extremely lucky that it did not. I have 2 young children that were in the vehicle. There was absolutely no prior warning that there was any issue with the brakes or anything else for that matter. According to the independent service center that the vehicle was taken to, the problem was confirmed to be a faulty Brake Booster. The Brake Booster was replaced for a total cost of $743.81 including parts and labor which I paid for out of my pocket. I am the second owner of this vehicle which I purchased in earlier in 2021. At the time of the repair I was not aware of the fact that Ford Motor company had issued an extended warranty for the Brake Booster (which has since expired). I only found this out in August 2023 when I brought my vehicle in for inspection. I have tried to contact Ford Motor Co regarding this issue and I have requested a reimbursement for the parts and labor which has been denied (even though the repair was made within the extended warranty period). I am strongly suggesting that this part be RECALLED as it presents a serious life safety concern that Ford Motor Co is obviously aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538048August 11, 2023
ENGINE
While driving the 2013 Edge Sport/vehicle just stalls out, tool light appears on for a couple of seconds then shuts off, vehicle doesn't accelerate, and then vehicle shuts off. Vehicle does start back up. This happen more than one occasion. Called dealership - Waiting to get my vehicle in the shop. Very dangerous because I was in the middle lane and almost got rear-ended and but myself and my son in danger along with other drivers. No prior engine light or any other light on beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537733August 10, 2023
SERVICE BRAKES
My vehicle on paper would qualified for the Ford Customer Satisfaction Program 13N02 for brake booster replacement. Not sure why VIN is not coming up under the program. I have a 2013 Edge and just had a brake booster failure with delayed braking (not sure when the vehicle would come to a stop) and hissing when brake pedal is pressed. I took it to a Ford affiliated repair shop for diagnostic and found brake booster "inoperable". Other 2013 Edge vehicles assembled at the same factory in the same year were included in the replacement program. I have attempted to contact local Ford dealerships and Ford corporate with no response. This extension of warranty was 10 years or 150,000 mile. I purchased the vehicle January 2014 as a new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537389August 9, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle made an abnormal sound. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, who informed the contact that the brake booster needed to be replaced. The contact related the failure to Technical Service Bulletin: 13N02 (Brake Booster). The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA Hotline. The failure mileage was approximately 113,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536833August 7, 2023
POWER TRAIN
Transfer case on vehicle started rattling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535219July 29, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
To whom it may concern, I urgently report a critical safety issue with my 2013 Ford Edge that poses significant risks to driver and passenger safety. The door locking mechanism has malfunctioned, making it unresponsive to any switches inside or outside the vehicle. This prevents access or swift exit during emergencies, jeopardizing lives. Despite the door being securely closed, a false warning light indicates that the door is ajar. Opening the door from inside has become difficult due to a faulty interior handle, and the auto-locking system engages immediately upon manual opening, hindering quick exit. This issue has been reported on forums, and it appears that some dealerships are aware of the problem; however, the fix is reported to be costly. Such safety concerns demand immediate attention to avoid potential accidents and injuries. I request a thorough inspection of the malfunctioning component and urge for an urgent resolution. I also call for Ford's comprehensive investigation and prompt action to ensure driver safety. There were no warning lamps or messages prior to the failure. Please take immediate action to rectify this safety concern and safeguard lives on the road. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535119July 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving 30-35 MPH and depressing the brake pedal, the brake pedal was hissing. The contact stated that she applied more pressure to the brake pedal to stop the vehicle. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 114,650. The contact stated the brake booster has failed and is now having the engine to stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534903July 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while stopped at a traffic light, there was an abnormal hissing sound coming from the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact released the brake pedal, and the power brake functionality would return. The contact stated that the brake failure had become a recurring failure. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to Manufacturer Customer Satisfaction Program: 13N02 - Extended Warranty Brake Booster (Service Brakes, Hydraulic). The contact stated that the vehicle was no longer under warranty coverage. The manufacturer had been informed of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534346July 25, 2023
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2013 Ford Edge. The contact stated that while the vehicle was at an independent mechanic for an oil change, the contact was informed that the Power Transfer Unit (PTU) was leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533973July 24, 2023
ELECTRICAL SYSTEM
Window switch on driver’s door quit working. Switch for rear passenger windows also not working. Front passenger window switch works. Possible cause is faulty wiring harness in the door (only one blue wire comes loose from the plug, causing the driver’s window switch to go dead.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533354July 19, 2023
SERVICE BRAKES
* Brake booster failure. * Ford posted a letter dated 1/9/14; it’s a Customer Satisfaction Program (CSP) 13N02 for “certain” 2010-2013 Edge and MKX vehicles; an extended warranty coverage for brake boosters. * Vehicles covered; “certain” vehicles built at the Oakville Assembly Plant from 5/3/10-3/28/13. * The program extends the coverage of the brake booster to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first; it is a one time repair program. * Reason for additional coverage; brake booster may develop a small tear in the diaphragm; if this happens there is a “hissing” noise when the brake pedal is depressed and there is also a “spongy” pedal feel. * Service action; dealers will replace the brake booster at no charge. Details about my 2013 Edge: * It was built in Nov 2013 at the Louisville Assembly Plant. * I purchased it in April 2014; a little over 9 years ago. * It has almost 77,200 miles. * My brake booster has a “hissing” noise and a “spongy” pedal. Why does this CSP extended warranty only cover vehicles built at the Oakville Plant and not other plants? I “assume” my Edge has the same brake booster in it as the ones built in Oakville. That’s the only reason mine is not covered. Ford obviously knows they had problems with these brake boosters but only provided the extended warranty to vehicles built at the Oakville Plant. Why? I think it should cover ALL brake boosters from the manufacturer who made the ones for Oakville regardless of where the vehicle was built. What difference does it make where a vehicle was built if it has a defective brake booster? Please review and assess the situation and advise at your earliest convenience. Thank you. Ernest Franklin (Frank) Burdette Jr. 2061 Wilkerson Road Ringgold, VA 24586 [email protected] 434-489-6045
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533131July 18, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My daughter was driving the car and the vehicle stalled out. A warning light for low oil pressure came on however the oil was change 1 week ago. This is very dangerous because she was on a very busy highway. Also when putting gas in the car it sometimes will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532085July 13, 2023
SERVICE BRAKES
I am having problems once again with my brake booster...I had to have it replaced twice so far in the last 2 years. And now i suddenly have to push much harder on my brakes to stop my car & therefore have it repaired or replaced, yet again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531348July 10, 2023
SERVICE BRAKES
While driving on 2 lane highway coming to a Stop sign, brake pedal depressed all the way to the floor without fully stopping vehicle. There was a hissing sound when depressing the pedal. Had to implement the emergency parking brake in order to stop completely. There were no warning lights and this has not happened before. I drove it home with hazard lights on and at every stop I pumped the brakes, heard the hissing sound but pedal goes to floor. When got home I checked brake fluid reservoir, it was full. I do not see any fluid leaks on driveway. I checked a Ford forum and see many incidents like this described, too many. Apparently this is a known issue by Ford and there is a TSB 13N02 (brake booster). This could have been a horrible incident if there had been other cars in the intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531110July 8, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
I have a 2013 ford edge and I was driving at 40=45 mph and when I came up to a light the brake peddle went to the floor and was very hard to stop. The result was me having to leave the road to the right to avoid a collision. I took it to ford who stated it needed a brake booster and said my vehicle doesn't qualify for an extended warranty on the booster. Car had 88k miles at time of incident.prior to the incident no lights or signs. After this I hear a loud hissing noise from under dash.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11530006July 2, 2023
UNKNOWN OR OTHER
Door ajar switch won't work on passenger door to turn off the interior lights and leaves door ajar warning in dash on when driving....runs down battery...has been happening since May 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529928July 1, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
i have ran my VIN on multiple site and the dealership said the did their inspection on the vehicle. The VIN is showing that there is no recalls on this car. However we noticed things going wrong with the Edge. Even though we bought the car as is, this shouldn't be happening if they did things right. The back up camera saying to contact the dealership, we have to go into the settings and switch from park to drive to somewhat fix the problem. The sync and myford touch has been update as of last week, to 3.10. However the system will switch songs, inputs and even go into the settings while the vehicle is on; without anyone touching the screen. The dealership has told me that they put in a new battery and that everything is fine when we bought it. Its not making any sense, i dont believe that they did the inspection the correct way or they wouldve noticed the issues and wouldve been resolved. I have even went so far as to take it to the dealer and show him but of course my car decided to work in that moment, until i left
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529764June 30, 2023
EXTERIOR LIGHTING
The tailight bulbs are melting the plastic around the lights. This hss been an issue for me and millions of other drivers who own 2013 Ford Edges. https://www.fordedgeforum.com/topic/9037-burntmelted-taillight-bulbssockets/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529653June 29, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving 30-40 MPH and making a turn, the brake pedal was depressed and went down to the floorboard, and the vehicle hesitated to respond. The contact stated that the failure recurred while driving. There was no warning light illuminated. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under Ford Service Campaign Number: 13N02 because the campaign had expired. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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