Ford Edge Complaints (2015)

731 consumer complaints on file.

#11499415December 29, 2022
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2015 Ford Edge. The contact stated that while making left or right turns, the steering wheel started to grind and knock. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering system (EPS) failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the recall was previously repaired and to contact the NHTSA Hotline. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498525December 22, 2022
VISIBILITY/WIPER
(First incident) Went to replace wiper blades as they were chattering. Lifted driver side arm and wiper blade fell right off without any intervention. (Second incident) Installed Bosch Icon wiper blades as they were supposed to be the best on the market. My wife was driving home at the start of the blizzard 12/21/2022 in Iowa and once again, the driver’s side wiper blade fell off while in use. Extremely dangerous situation for her and everyone else she met on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497739December 16, 2022
ENGINE
The contact owns a 2015 Ford Edge. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and 22V413000 (Power Train) and was informed that the check engine warning light was illuminated. The contact stated that the check engine warning light was not illuminated before the vehicle was taken to the dealer. The dealer stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497656December 15, 2022
STEERING
Steering gear is failed. Grinding and roaring. Told recall was performed before I purchased the vehicle. Was wondering if there liable to replace the rack and pinion steering system or am I. Told not to drive became it's failing. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496533December 8, 2022
UNKNOWN OR OTHER
Car shuts down when driving. Will lose all power and when I pull over and restart, everything is fine until the next episode, which is happening more frequently. No warning lights come on, nothing. Techs cannot find the issue. This is a common problem that is going unresolved on this and other models, and nothing is being done about it. This is a huge safety concern that needs addressed before someone is killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496096December 5, 2022
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495484November 30, 2022
VISIBILITY:GLASS, SIDE/REAR
I used the remote start to warm up my car, went outside got in shut my car door and before I could push the break and hit the start button my rear window shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495128November 28, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that upon start of the vehicle, the engine started to sputter with the check engine warning light illuminated. The contact took the vehicle to a dealer where the vehicle was placed on a code reader; the code reader discovered that coolant had leaked into the engine pistons which damaged the engine long block. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494105November 18, 2022
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the dealer, where it was diagnosed that both rear brake hoses needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the recall only covered the front brake hoses and declined the replace the rear brake hoses. The failure mileage was approximately 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494120November 18, 2022
ENGINE
The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that coolant was leaking into cylinder #1, causing damage to the spark plugs. The mechanic replaced the spark plugs; however, the failure recurred. The vehicle was taken back to the independent mechanic, who diagnosed that the engine misfired due to coolant leaking into cylinder #2, the engine block, and the engine oil, causing damage to the spark plugs again. The vehicle was then taken to the dealer, where it was diagnosed that there was sludge in the engine oil and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493417November 14, 2022
VISIBILITY:GLASS, SIDE/REAR
The contact owns a 2015 Ford Edge. The contact stated that while driving at approximately 58 MPH, the rear windshield shattered without impact. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492718November 8, 2022
ENGINE
Currently my 2015 Ford Edge 2.0 Eco boost has a blown motor. This is due to an issue that Ford currently knows about. However ford has only done a recall on the 1.5 Eco boost. June 9th 2022 Ford put out to dealerships a Technical Service Bulletin stating there is a known issue with the motor. Coolent can leak into the motors causes them to blow, misfire, and potentially catch on fire. I feel that this is a huge safety issue as well as cost to the consumers. I have attached below the TSB from ford stating they know of the issue and the current recall in the 1.5 eco boost motors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492327November 4, 2022
ENGINE
The contact owns a 2015 Ford Edge. The contact stated that after having routine maintenance performed on her vehicle at a dealer, the engine started to rumble. The next day, the check engine warning light illuminated, and the vehicle was taken back to the dealer. The dealer diagnosed the vehicle with engine failure as a result of coolant that had leaked into cylinder #1. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle and that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492124November 3, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that the check engine warning light illuminated, and a message of cylinder #2 misfire was displayed. The contact took the vehicle to a certified mechanic who stated that coolant was leaking into the cylinder causing the misfire. The contact was informed that the failure was not covered under the warranty. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 147,410.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491820November 1, 2022
ENGINE, UNKNOWN OR OTHER
Water pump failed. This has been confirmed by an independent service center. Found this issues as the car leaked entire reseviour of coolant. Fortunately this was found while the car was parked. However the issue makes the car immediate undriveable to prevent further damage and has to be towed. Were it not found while parked, the engine would have completely shut down in motion. Approximately a $2,500 repair as it currenlty sits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491251October 28, 2022
VISIBILITY/WIPER
The windshield shattered, no collision. Just simply shattered. Cooler than ambient temperatures outside, I was using the rear defrost before the damage accrued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490567October 24, 2022
TIRES
10511 standard load, cooper tires. notification from my mechanic that new lug nuts are needed as they are swelling, recommend changing at next tire rotation, $10 each per nut
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490569October 24, 2022
WHEELS
9/28/2022 after tire rotation, the mechanic notes "Technician noted lug nuts are swelling. Should replace at next tire rotation. $10.00 per nut plus labor" ALL FOUR TIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489539October 17, 2022
ENGINE
My car all of a sudden started making a very loud clanging noise on start up. I took to Ford Dealer in Devine. Service said it sounded like a belt, but no one could actually look at it since they were backed up for 3 weeks. I spoke to [XXX] there. My husband took two different mechanics and they both said fly wheel. We told them to fix. When mechanic got in there to change he said that the flywheel was cracked in 4 places. It has almost ready to completely fall apart. He said that was not normal for a flywheel to do that. After doing some reach we found out that this happened to many Ford Edges (different years) and the short block is the problem. This could have ended very badly if flywheel would have went to pieces while driving. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488780October 11, 2022
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact had received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the parts to do the repair were unavailable. The contact stated that when her daughter started the vehicle and shifted the gear from park(P) to reverse(R), the gear failed to shift. The check engine light was illuminated and the gear was then shifted into the opposite gear that the contact's daughter attempted to shift into. The contact's daughter applied the emergency parking brake and turned off the vehicle due to being inoperable. The vehicle was then towed to a local dealer where it was diagnosed that the shifter bushing needed to be replaced; however, the remedy parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the remedy parts were not yet available and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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