Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11546698September 26, 2023
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH, with the brake pedal depressed to the floorboard, the brake pedal made an abnormal hissing sound and vibrated, failing to stop the vehicle as expected. The contact stated that an abnormal amount of pressure on the brake pedal was needed to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who advised the contact to take the vehicle to the dealer. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 13N02, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546200September 23, 2023
UNKNOWN OR OTHER
Vehicle will flash AWD Off and have a wrench symbol. Car will drastically slow down and shake. Once car is cut off and on again, it will work for a little bit before repeating the problem. No codes recorded
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545201September 18, 2023
BACK OVER PREVENTION
The contact owns a 2013 Ford Edge. The contact stated while reversing, the rearview camera display displayed an upside-down image. The contact stated that the vehicle then returned to normal functionality; however, the failure had become a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544301September 13, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
The backup camera works when it feels like it and the monitor glitches when it is working as well as things appear upside down and blurred when in reverse. The camera stays on for a minute after gear is placed in drive. The radio goes in and out. The screen freezes up after disconnecting a hands free call. The brakes feel like they’re locking up when pressed and makes a clunking sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544383September 13, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH, the brake pedal was depressed but the vehicle failed to slow down as intended. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the brake booster pump needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544044September 12, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while depressing the brake pedal to slow the vehicle, the contact heard an abnormal sound coming from the brake pedal and the brake pedal became stiff causing the contact to apply extra force onto the brake pedal for the vehicle to come to a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer that stated that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the VIN was not under an Extended Warranty Program and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544087September 12, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds, the brake pedal had to be depressed to the floorboard to slow the vehicle. The contact stated that there was an abnormal sound coming from the vehicle. No warning light was illuminated. The vehicle was diagnosed by the dealer however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543350September 8, 2023
SERVICE BRAKES
Started with a "spongy" pedal feel that included a noticeable effect on braking performance. Great force was necessary in order to stop the vehicle. Occurred and worsened quickly and felt incredibly unsafe - like my breaks would give out at any minute. Break booster was replaced at Ford dealership, but not covered under "Customer Satisfaction Program" extended warranty #13N02. I was six months over the cut-off date. Not Happy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542891September 6, 2023
VEHICLE SPEED CONTROL
I have a 2013 Ford Edge. Mileage approx 55,000 miles. All scheduled maintenance was up to date. In July 2023, while driving, car started to decelerate. No noises, smells or loss of steering. It was as if my gas pedal just stopped working. My dash had a warning to refer to owners manual. I Thank the Lord there was a break in traffic and I could "coast" to the emergency lane. I shut off the car, restarted it and everything was fine. Took it to my repair shop, they did a fuel injection cleaner and said...see how it goes. Cost: 150.00. 5 weeks later, August 2023 the same thing happened. Went back to repair shop where they diagnosed I needed a throttle body assembly replacement. Tack on another 450.00 bill. In both cases the power loss could have resulted in an accident with bodily injuries. My complaint about the Ford throttle body is not the first, a recall should be issued!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542631September 5, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving over a speed bump and depressing on the brake pedal, the vehicle failed to slow down as needed. The brake pedal went to the floorboard. There was no warning light illuminated. The contact desperately depressed the brake pedal and the vehicle slowed down. The contact was able to stop on the side of the road. The contact shut off and restarted the vehicle, and the vehicle operated normally. The vehicle was taken to an independent mechanic who stated that the brake master cylinder needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer and the contact was informed that the hydraulic control unit (HCU) module needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542122September 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while the brake pedal was depressed, the vehicle failed to stop. The contact stated that she applied pressure to the brake pedal that extended to the floorboard to glide the vehicle to a stop. The contact stated that she heard air coming from the brake pedal while depressed. No warning light was illuminated. The contact stated that upon an independent mechanic inspecting the vehicle, he determined that the brake booster had failed. The dealer was notified of the failure and the contact was informed by the dealer that the VIN was not included in a recall, and an extended warranty had expired. Additionally, the contact stated that front passenger’s side door failed to latch securely closed, and the door ajar warning light remained illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541359August 29, 2023
SERVICE BRAKES
Power Brake Booster Failure- No Warning Lights
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11541361August 29, 2023
SERVICE BRAKES
while driving brakes become stiff, hard to press pedal down. no lights came on or any other kind of warning. had a close call with vehicle in from of me, had to swerve out of way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541561August 29, 2023
SERVICE BRAKES
While driving 45 mph the brake pedal suddenly lost pressure and went to the maximum distance before it started braking and the rate of braking was lowered. My safety and those around me were put at risk of an accident because I could no longer judge the proper pressure to apply to the brake pedal. The brake warning light is illuminated. The problem was reproduced by service stations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541286August 28, 2023
SERVICE BRAKES, EXTERIOR LIGHTING, STRUCTURE:BODY
THE HEADLIGHTS HAVE BEEN A PORBLEM FROM DAY ONE. WE CHANGED THEM TO A BRIGHTER BULB AND WE CANT SEEM TO GET THEM ADJUSTED. DOOR AJAR HAS BEEN REPLACED ON THE RIGHT REAR AND NOW IS DOING THE SAME THING ON THE RIGHT FRONT PASSENGER DOOR. NOW THE BRAKE PEDAL SEEMS "HARD" WHEN WE PUSH IT AND I HAVE SEEN RECALLS FOR THE BRAKE BOOSTER YET IT SHOWS OUR EDGE HAS NO RECALLS. WE WILL BE TAKING IT TO OUR MECHANIC TO BE CHECKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540969August 27, 2023
ELECTRICAL SYSTEM
Doors are registered as open but are closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540319August 23, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, FUEL/PROPULSION SYSTEM
The first issue I am having is that the vehicle is telling me to put my car in park when it’s already in park. This has been going on for many months now. My second issue is when I fill my tank to full and try to start it, it has a hard time turning over. This has been going on for many months now. My third issue is that my front wipers will not turn off no matter what I do. And it’s been weeks. The fourth issue I have is that two of my tires keep leaking air since I have purchased a vehicle from the dealership and I have had it in and they claim they sealed it but they are still leaking. So I constantly have to fill them up with air. This has been going on since I bought it from the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539750August 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while driving 35 MPH and coming to a stop light, the brake pedal was depressed, and the brakes were inoperable. The contact stated that he was able to safely drive the vehicle to the residence. The vehicle was taken to the dealer where it was diagnosed with hydraulic control unit failure. The contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 127,526.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538888August 16, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
Vehicle will not idle at the correct rpms. Replaced battery and alternator had everything checks by a certified mechanic. The battery light will come on while driving and the car will begin to stall out while driving. Cannot run ac or any electric component in the car. Really scary when you have kids in the car driving down the road and it begins to shut down but still going the same rate of speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538878August 16, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard with an abnormal whining sound coming from the brake pedal without warning. The vehicle was taken to an independent mechanic and was diagnosed with a defective brake booster. Upon investigation, the mechanic discovered Technical Service Bulletin: 13N02 (Brake Booster) which he linked to the failure. The manufacturer was notified of the bulletin but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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