Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#10561068January 22, 2014
VEHICLE SPEED CONTROL, ENGINE
I WAS DRIVING TO WORK 6:30 AM SMALL INCLINE AND VEHICLE JERKED AND STOPPED ,I PUT IT INTO PARK PUSHED THE RED OK BUTTON RESTARTED THE VEHICLE AND DROVE STRAIGHT TO DEALER. THEY SAID IT WAS THE THROTTLE BODY AND FIXED IT AND CHANGED THE CODES THE THROTTLE WAS OUT OF RANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558584January 6, 2014
POWER TRAIN
I WAS DRIVING MY COMPANY VEHICLE WHEN SUDDENLY THE MOTOR LOST ANY WAY TO INCREASE THE SPEED AND LITTLE BY LITTLE THE SPEED WENT DOWN. I WAS ABLE TO MOVE TOWARDS THE RIGHT LINE. THE VEHICLE WAS JUST SHAKING, I DECIDED TO TURN OFF THE MOTOR AND TURN IT ON AGAIN AND THE PROBLEM DISAPPEAR. IT HAS HAPPENED TWICE ALREADY IN MY EDGE. THE TRUCK IS ALREADY AT THE DEALER BUT ACCORDING TO A CALL I GOT ON SATURDAY THEY DO NOT KNOW THAT THE CAR DO HAS. THEY HAVE MADE SOME TESTS BUT SO FAR NO FAILURE HAS APPEARED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558169January 2, 2014
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
CAR STOPPED RUNNING AS MY WIFE,DAUGHTER,AND MYSELF WERE ON OUR WAY HOME. MY WIFE WAS DRIVING AND WAS ABLE TO PULL TO THE SIDE OF THE HWY. AFTER A FEW MINUTES THE CAR RESTARTED AND WE CONTINUED HOME. I TOOK THE CAR TO THE DEALER AND LEFT IT FOR ABOUT A WEEK. THE SERVICE REP. I SPOKE WITH SAID THEY COULD FIND NO TROUBLE CODE AND COULD NOT DUPLICATE THE PROBLEM. I ASKED IF HE HAD SPOKEN WITH FORD ENGINEERING ABOUT THIS AND HE SAID NO. I ASKED HIM TO AND HE SAID HE WOULD. HE CALLED FORD ENGINEERING AND THEY SAID THEY HAD NO SOLUTION AND DENIED A PROBLEM. I WAS TOLD TO RETURN MY LOANER CAR. I DID SO .A DIFFERENT SERVICE REP. WAITED ON ME THIS TIME.WHEN HE BROUGHT ME THE CAR HE ASKED IF MY PROBLEM WAS FIXED AND I SAID NO .HE ASKED ME THE PROBLEM AND I TOLD HIM.HE THEN TOLD ME THAT HE HAD A LADY WITH THE SAME PROBLEM WITH HER CAR,A 2012 FORD EDGE. HE CONTACTED FORD AND THEY TOLD HIM TO CHANGE PROGRAMMING. THEY DID THIS TWO TIMES AND THE PROBLEM PERSISTED.SHE THEN TRADED THE CAR WITH 32000 MI. ON IT FOR A NEW VEHICLE. I TALKED WITH SEVERAL FORD REPS AND FOR THE MOST PART SEEMED UNCONCERNED. I EXPRESSED MY SAFETY CONCERNS TO THEM TO NO AVAIL. I WAS TREATED AS COLLATERAL DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554451December 2, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
OUR FORD EDGE KEEPS THINKING THE DRIVERS DOOR IS OPEN!!! ITS NOT A SECURE FEELING WHEN YOU ARE DRIVING OR STANDING AND ALL OF A SUDDEN THE LIGHTS GO ON AND THE PANEL IS SAYING YOUR DOORS IS OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553109November 20, 2013
ELECTRICAL SYSTEM
HETER ON LOWER PART THAT. YOU SIT ON GETS EXCESSIVELY HOT AND BURNEDMY BUTT. DEALER THINKS IT COULD BE A SHORT IN THE WIRING
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10550089October 30, 2013
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
ON 10/21/13 AT 6:30 AM I WAS DRIVING ON MY DAILY ROUTE TO WORK ALONG INTERSTATE ROUTE 95-SOUTH. AS I WAS DRIVING OVER THE HIGH LEVEL BRIDGE IN PORTSMOUTH, NH, I HEARD A VERY LOUD BANG. THE VEHICLE HAD NOT STRUCK ANY OBJECT, NOR HAD ANY OBJECT STRUCK THE VEHICLE. I LOOKED UP AND SAW THAT THE ENTIRE MOONROOF HAD COMPLETELY SHATTERED IN PLACE. I IMMEDIATELY PULLED OFF THE NEXT EXIT. WHEN I EXITED THE VEHICLE AND INSPECTED ITS EXTERIOR, I CONFIRMED THAT THERE WAS NO INDICATION THAT ANYTHING HAD HIT MY CAR. THERE WAS NO SIGN OF ANY OBJECT HAVING STRUCK THE MOON ROOF. THERE WERE NO LOCALIZED IMPACT CRACKS OR PUNCTURE HOLES ANYWHERE, YET, A STRIP ALONG ALL FOUR EDGES OF THE MOON ROOF HAD SEPARATED, WHILE THE CENTER AREA STAYED INTACT, BUT WAS COMPLETELY SHATTERED. I BROUGHT MY CAR TO THE PORTSMOUTH, NH FORD DEALERSHIP AND THE SERVICE MANAGER LOOKED AT MY VEHICLE'S MOON ROOF AND AGREED THAT THE DAMAGE DID NOT APPEAR TO BE CAUSED BY SOMETHING HITTING MY CAR. FMC HAS DOCUMENTATION OF HIS STATEMENT. SM TOOK PICTURES OF THE MOON ROOF AND SUBMITTED A TO FMC. FMC IMMEDIATELY DENIED THE REQUEST FOR REPLACEMENT. IN THE MEANTIME, THE SERVICE MANAGER ESCALATED THE REQUEST BECAUSE HE FELT VERY STRONGLY THAT THIS WAS NOT A RESULT OF SOMETHING HITTING MY MOON ROOF. THE REQUEST WAS ONCE AGAIN DENIED. MR.XXX HAS CONTINUED TO MAKE CALLS ON MY BEHALF THIS WEEK TO FMC, ASKING HOW ANYONE CAN MAKE A DETERMINATION WITHOUT SENDING SOMEONE TO INSPECT THE MOON ROOF FIRSTHAND. HE WAS REPEATEDLY TOLD FOR THREE DAYS THAT FORD WAS WORKING ON COMING UP WITH A RESOLUTION. ON 10/23/13 FORD CALLED AND OFFERED TO PAY FOR HALF THE REPLACEMENT COST OF THE MOON ROOF. DUE TO THE LACK OF SERVICE FROM FORD MOTOR COMPANY, I HAD TO SUBMIT A CLAIM THROUGH MY PERSONAL CAR INSURANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547448October 9, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY
INTERNAL ELECTRICAL FAILURE IN THE LEFT FRONT DOOR LATCH WITH INTEGRAL SWITCH THAT SENDS A FALSE DOOR AJAR SIGNAL TO THE DASHBOARD INSTRUMENTS AND AUDIBLE ALARM SYSTEM. BEGINS AS AN INTERMITTENT ISSUE THEN IN A FEW DAYS BECOMES CONSTANT. ANNOYING AT THE LEAST. DISTRACTING AT THE WORST, ESPECIALLY FOR LESS EXPERIENCED DRIVERS. MY REPAIR WAS OUT OF ANY WARRANTY DUE TO MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546089September 29, 2013
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
THIS IS A 2013 FORD EDGE LIMITED. IT HAS 13,000 MILES AND IS 15 MONTHS OLD. THIS VEHICLE HAS A MYFORD TOUCH SCREEN AND SYSTEM. THIS SYSTEM HAS BEEN GIVING US PROBLEMS SINCE WE GOT THE EDGE. ON SEPTEMBER 17, 2013 MY WIFE WAS STOPPED IN A PARKING LOT TRYING TO GET THE MYFORD TOUCH SYSTEM TO MAKE A CALL FROM HER CELL PHONE. THIS CELL PHONE HAS BEEN PAIRED TO THE MYFORD TOUCH SYSTEM SINCE DAY 1 BUT REFUSED TO RECOGNIZE THE PHONE TO MAKE A CALL. SHE WAS TOUCHING THE SCREEN TO MAKE THE CALL AND THE SCREEN CRACKED. THE SYSTEMS THAT ARE PART OF THE SCREEN WILL NOT WORK NOW DUE TO THE CRACKED SCREEN. THE DRIVER IS FORCED TO MANUALLY WORK AROUND THE SYSTEM CONTROLS SINCE THE TOUCH SCREEN WILL NOT WORK. FORD REGIONAL SERVICE REFUSES TO REPLACE THE CRACKED TOUCH SCREEN AS A WARRANTY ISSUE. THE VEHICLE IS WELL WITHIN THE WARRANTY PERIOD. FORD REQUIRES $1,500 TO REPLACE THE CRACKED TOUCH SCREEN. FORD HAS MULTITUDES OF ISSUES WITH THIS MYFORD TOUCH SYSTEM WHICH THE TOUCH SCREEN IS A PART OF THE OVERALL SYSTEM. THIS CRACKED SCREEN NEEDS TO WORK TO MAKE THE VEHICLE AS SAFE TO DRIVE AS ADVERTISED BY FORD. FORD IS SIMPLY NOT COVERING THE REPLACEMENT OF AN ITEM THAT IS NEEDED FOR THE VEHICLE TO PERFORM SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545640September 27, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE THE ROAD SUFFICIENTLY AND ALSO EXHIBITED AN ABNORMAL YELLOW TINT. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE CONTACT WAS INFORMED THAT THE HEADLIGHTS WERE OPERATING AS DESIGNED AND THERE WERE NO REPLACEMENT BULBS FOR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 619. UPDATED 10/29/13*LJ UPDATED 10/30/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545427September 25, 2013
ENGINE
ENGINE LIGHT WENT ON AND COOLANT HIGH TEMPERATURE SAID ON THE DASHBOARD. MY WIFE WAS ABLE TO DRIVE IT HOME AND I CHECK THE ENGINE COOLANT RESERVOIR AND FOUND IT EMPTY. I WENT AND GOT MY FLASHLIGHT AND SAW COOLANT LEAK UNDER THE ENGINE WHERE THE ENGINE BASE COVER IS. I CALLED THE DEALERSHIP AND SPOKE TO MY SALESMAN ANDREW AND HE ADVISED ME TO PURCHASE A COOLANT AT AUTOZONE AND KEEP THE RECEIPT AND BRING THE CAR TO THE DEALER FIRST THING IN THE MORNING SO THEY COULD HAVE IT CHECK. I AM JUST VERY DISAPPOINTED DUE TO THE CAR HAS BARELY BROKEN IN 744 MILE ONLY AND JUST 3 WEEKS OLD AND I AM GETTING THIS KIND OF PROBLEM. I HOPE THIS IS THE FIRST AND LAST OF MY PROBLEM WITH FORD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542707September 9, 2013
ENGINE, STEERING, POWER TRAIN
I WAS DRIVING ON THE CITY STREETS AND WITHOUT ANY WARNING, THE POWER STEERING KICKED OUT. I DIDN'T REALIZE THIS AND WAS ALREADY COMMITTED TO MAKING A LEFT TURN. I HAD TO USE ALL MY STRENGTH TO MAKE THE TURN AND STAY ON THE ROAD. AFTER CLEARING THE INTERSECTION I NOTICED THE CAR WAS NOT ACCELERATING, INSTEAD IT WAS DECELERATING. THE CAR CAME TO A COMPLETE STOP ON THE MAIN ROAD. I QUICKLY PUT ON MY BLINKERS. THE CAR THEN GAVE A "LOW ENGINE OIL PRESSURE" ERROR MESSAGE. I PUT THE CAR IN PARK, WAITED A MINUTE, AND RESTARTED WITH NO FURTHER ISSUE. I WOULD HAVE HAD A BIG PROBLEM IF THE CAR STALLED OUT IN THE LEFT TURN OR IF I COULDN'T OVERPOWER THE STEERING COMPONENTS AND WENT OFF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537828August 29, 2013
UNKNOWN OR OTHER
WE ARE HAVING A EXHAUST SMELL IN THE CAB OF OUR NEW 2013 FORD EDGE. WE FIRST NOTICED IT WHEN PASSING ANOTHER CAR QUICKLY AND THEN LETTING OFF ON THE GAS AND A FEW SECONDS LATER WE GET A EXHAUST SMELL IN THE CAB. THIS HAPPENS ALL THE TIME. WE HAVE ALSO NOTICED IT WHEN WE TOO A 500 MILE FREEWAY TRIP. I HAVE HAD IT INTO DEALER FOUR TIMES. THEY HAVE REPLACED THE CABIN AIR EXTRACTORS TWICE, REPLACED THE EXHAUST SYSTEM, APPLIED SEALANT TO BODY SEAMS, NO LUCK. THIS MAKES FOR A UNPLEASANT VEHICLE TO DRIVE AND CONCERNS OF BREATHING FUMES. I'M STILL WAITING TO BE CONTACTED ABOUT ANOTHER ATTEMPT TO FIX. I NO FORD IS HAVING THIS PROBLEMS WITH SOME OF THEIR OTHER MODELS TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537194August 26, 2013
VISIBILITY/WIPER
A CRACK DEVELOPED IN THE LOWER LEFT CORNER OF THE WINDSHIELD (COULD HAVE BEEN STARTED BY A ROCK STRIKE). EVERY TIME THE DEFROSTERS WERE RUN (IT WAS VERY COLD WEATHER), THE CRACK WOULD SPREAD. IT SPREAD ALL THE WAY TO THE OPPOSITE RIGHT CORNER IN LESS THAN A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535935August 18, 2013
ENGINE
MY HUSBAND WAS DRIVING OUR 2 MONTHS OLD CAR THAT TIME. TOGETHER WITH OUR KID, WE WERE THANKFUL IT HAPPENED JUST AFTER WE EXITED THE FREEWAY. AS WE STOPPED ON THE FIRST TRAFFIC LIGHT JUST AFTER THE FREEWAY EXIT, WE SMELLED SOMETHING UNUSUAL BUT PROCEEDED TO THE NEXT TRAFFIC LIGHT AND THERE THE ENGINE STARTED TO RAISE ITS RPM THEN WHEN HE PUMPED ON THE GAS THE CAR WONT GO FORWARD AND STARTED TO LOWER ITS RPM TO ALMOST ZERO AND THEN DIED RIGHT ON THE TRAFFIC LIGHT WITH 1860 MILEAGE. HE RIGHT AWAY SWITCH THE HAZARD LIGHT BUT FORTUNATELY NO ONE IS BEHIND US. HE TURNED THE KEY TO OFF AND SECONDS LATER SWITCH IT ON TO START THE CAR, IT STARTED SMOOTHLY BUT LIVING AN ENGINE CHECK LIGHT ON THE DASHBOARD. WE PARKED AND CALLED THE DEALERSHIP, AT THE DEALERSHIP THEY SAID WE REFUELED IT WITH WRONG GASOLINE. THIS IS RIDICULOUS, AFTER TWO MONTHS OF FILLING IT! I DON'T BELIEVED THEIR CONCLUSION. COULD YOU PLEASE HELP MAKE ACTION WITH ALL THIS PROBLEM. IM AFRAID AND NOT CONFIDENT WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533523August 4, 2013
ENGINE
THE 1ST TIME MY ENGINE SHUT OFF WAS AFTER MAKING A RIGHT TURN INTO A NEIGHBORHOOD DRIVING SLOWLY LOOKING FOR AN ADDRESS. THE SECOND TIME WAS WHILE PULLING INTO MY OFFICE PARKING LOT; AGAIN AT A SLOW SPEED AND THE ENGINE SHUT OFF. BOTH INSTANCES MADE STEERING IMPOSSIBLE. I TOOK MY EDGE BACK TO THE DEALER FOR BOTH OCCURRENCES, HOWEVER THEY CLAIM ONLY ONCE!! I WAS TOLD THE 1ST TIME THAT THEY COULD FIND NOTHING WRONG WITH IT. THIS MOST RECENT INSTANCE THEY KEPT MY CAR FOR 2 DAYS, DROVE IT INTERMITTENTLY FOR 91 MILES AND COULD NOT REPRODUCE THE PROBLEM, THEREFORE TELLING ME SORRY OH WELL, IF WE CANNOT PRODUCE THE PROBLEM THERE IS NOTHING TO FIX. I AM OUTRAGED AND DO NOT KNOW WHAT TO DO FROM HERE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531823July 25, 2013
ELECTRICAL SYSTEM
I BOUGHT MY USED FORD EDGE WITH LESS THAN 20000 MILES. I WAS EXCITED TO HAVE A SONY MEDIA CENTER, IT HAD GREAT SOUND. BUT I'VE HAD PROBLEMS WITH IT FROM THE BEGINNING AND CONTINUE TO HAVE ISSUES. WITH BLUETOOTH MY PHONE WILL NOT CONNECT OR LOOSE CONNECTION FOR NO REASON. THE OTHER DAY IT MADE A PHONE CALL WITHOUT ANY COMMANDS, AND NO I DO NOT HAVE VOICE REC. SET UP OR ON. EVEN WHEN I USE THE SYS TO START A PHONE CALL, IT 'CALL FAILS' OR I WILL BE ON THE LINE, BUT HEAR NOTHING. I DON'T TALK MUCH IN MY CAR, I DON'T KNOW WHO IS LISTENING. LOL ALSO I HAVE A SCREEN TO THE RIGHT OF MY DASH & IT DOES NOT CORRELATE WITH MY MAIN SCREEN. WHEN I REQUEST TO MAKE A 'QUICK CALL' OFF MY STEERING WHEEL IT HAS A DIFFERENT LIST THEN MY MAIN SCREEN. SO DUMB!! I ALSO USE AN IPOD VIA USB. AND WHEN I TURN OF THE CAR AND TURN IT BACK ON THE SYS DOES NOT GO BACK TO THE IPOD, ONLY THE RADIO TURNS ON. THEN I HAVE TO MANUALLY TELL THE SYS TO CONNECT TO THE IPOD AND REDO MY SELECTIONS/RANDOMS. WHICH TAKES FOREVER TO GO THROUGH THE PROPS. THE SONY SYS SUCKS!!! ONE LAST THING, I WOULD LOVE IF I HAD A BACK WINDOW INSTEAD OF JUST A DOOR. I MISS THAT, WHY DID THEY GET RID OF THAT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526185July 22, 2013
EXTERIOR LIGHTING
WE WERE INVOLVED IN A FOUR CAR CRASH. WE WERE THE THIRD CAR. THE TRAFFIC WAS A LITTLE HEAVY AND STOP AND GO. THE TWO CARS IN FRONT OF US STOPPED FAST AND WE DID TOO. THEN WE LOOKED IN THE REAR VIEW MIRROR AND SAW A HONDA ODYSSEY COMING AT US AT ABOUT 35-40 MPH. THE DRIVER SLAMMED INTO THE REAR OF OUR CAR. THE CAR STARTED ON FIRE AS SOON AS WE WERE HIT. I WAS IN THE PASSENGER SEAT AND I COULD SEE THE FLAMES AND SMOKE COMING OUT OF THE CAR. MY HUSBAND JUMPED OUT OF THE CAR AND I COULDN'T OPEN MY DOOR. MY HUSBAND THEN HIT THE UNLOCK BUTTON ON HIS SIDE AND THEN CAME AROUND TO THE PASSENGER SIDE AND GOT ME OUT OF THE CAR. I WAS CRYING AND TERRIFIED. A BUSINESS MAN CAME FROM ACROSS THE STREET AND TRIED TO PUT THE FIRE OUT WITH A FIRE EXTINGUISHER. HE HAD TO RETURN BACK TO HIS BUSINESS AND OUR NEW CAR WAS STILL ON FIRE. THE POLICE AND FIRE DEPARTMENT CAME AND PUT OUT THE FIRE. THE CAR WAS THEN TOWED AWAY. I WENT TO THE HOSPITAL. I WAS SORE FROM WHERE THE SEATBELT WAS AND FROM BEING SO BADLY JERKED BACK AND FORTH. I AM STILL RECEIVING SOME MEDICAL CARE. THE DRIVER OF THE HONDA ODYSSEY WAS FOUND AT FAULT AND ISSUED A TICKET. WE HAVE YET TO FIND OUT WHY THIS CAR STARTED ON FIRE. NO ONE AT THE FORD DEALERSHIP COULD OR WOULD ANSWER THAT QUESTION. CAN YOU FIND THE ANSWER THIS QUESTION? IS THERE A DEFECT IN THIS CAR? THREE OLDER VEHICLES IN THIS ACCIDENT AND THE ONLY CAR THAT STARTS ON FIRE IS OUR BRAND NEW 2013 FORD EDGE WITH 5,000 MILES ON IT. FORD SHOULD STEP UP TO THE PLATE AND ACKNOWLEDGE THERE IS A PROBLEM WHEN A BRAND NEW CAR STARTS ON FIRE. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10522744July 1, 2013
STRUCTURE:BODY, SEATS, EXTERIOR LIGHTING
1.DRIVER'S DOOR ARM REST AND CENTER ARM REST DO NOT ALIGN UP, WHEN BOTH ARMS ARE ON THE ARM RESTS. 2.DRIVE CONTROL KNOW IS IN THE WAY AND MAKES IT HARD TO USE CENTER LOWER ELECTRIC CONSOLE. 3.TURN SIGNAL STAYS ON WHEN YOU USE IT TO CHANGE LANES, HAVE TO RESET IT. 4.BOTH FRONT DOORS ,LOWER STORAGE AREA, IS TOO LONG, AS THINGS TEND TO GET STUCK IN THE BACK OF THE STORAGE AREA. 5.CENTER STORAGE AREA IS HARD TO GET TO, AND ALSO THINGS GET BEHIND THE CONSOLE AND YOU CANNOT GET TO THEM. 6.NO TRUNK COVER, HOOK UPS. 7.BACK SEAT DID NOT GO ALL THE WAY DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520119June 17, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH THE CHROME ON THE STEERING WHEEL WAS BLINDED THE DRIVER AND PASSENGERS VISION. THE VEHICLE WAS TAKEN TO A DEALER WHO RECOMMENDED SHE TINT THE WINDOWS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512086May 15, 2013
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
2 WEEKS AFTER I BOUGHT MY EDGE I WAS ATTEMPTING TO PARALLEL PARK AND WHEN MY ENGINE FAILURE LIGHT FLASHED AND MY CAR JUST TURNED OFF. I HAVE A PUSH BUTTON START SO I HAD TO PRESS THE BRAKE AND ATTEMPT TO TURN THE CAR ON AGAIN. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THEY COULDN'T FIND ANYTHING WRONG WITH IT. SO AGAIN IN APRIL AND AGAIN A WEEK AGO ONCE WHEN I WAS DRIVING ON A NORMAL STREET (45 MPH) AND WHILE I WAS DRIVING DOWN THE FREEWAY (75 MPH) MY CAR JUST TURNED OFF AND STATED ENGINE FAILURE LOW OIL. THE 2ND TIME IT HAPPENED MY CAR HAD 4,000 MILES ON IT AND 5,000 MILES THE 3RD TIME. I TOLD THE DEALERSHIP MY ISSUES AND THEY TOLD ME THEY COULDN'T FIND THE PROBLEM AFTER HAVING MY CAR FOR JUST 24 HOURS. YOUR RIGHT, IT'S AN INTERMITTENT ISSUE SO IT'S NOT JUST GOING TO HAPPEN WHILE YOU TOOK MY CAR AND DROVE IT 100 MILES. NONE THE LESS I SHOULDN'T HAVE TO BE DEALING WITH THIS IN A VEHICLE I PAID OVER 40K FOR. THE OWNER OF AVIS FORD, [XXX] TOLD ME IT WASN'T THAT BIG OF A DEAL BECAUSE IT ONLY HAPPENED 3 TIMES IN 5 MONTHS. MY CAR TURNING OFF WHILE DRIVING IS A HUGE DEAL AND I COULD HAVE DIED ANY OF THOSE TIMES. ENGINE FAILURES IN A VEHICLE THAT IS BRAND NEW IS A HUGE DEAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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