Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#10594880May 29, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE DRIVER SIDE DOOR BECOMES AJAR AND YOU HAVE TO OPEN AND SHUT THE DOOR NUMEROUS TIMES TO HAVE THE ALERT GO AWAY. THE DOME LIGHTS STAY ON AND AT NIGHT THIS IS A HAZARD. ALSO, EVERY TIME YOU START TO ACCELERATE THE CAR BEEPS AND TELLS YOU TO PUT THE CAR IN PARK, WHICH IS A HUGE DISTRACTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592489May 19, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
WHILE DRIVING, AT VARIOUS SPEEDS, THE DRIVERS SIDE DOOR WARNING COMES UP ON THE DASH AND A BELL WILL RING SAYING THAT THE DOOR IS AJAR. SOMETIMES IT SAYS TO PUT CAR IN PARK. I OPEN AND CLOSE THE DOOR AND IT FIXES THE PROBLEM TEMPORARILY, ONLY TO HAPPEN AGAIN. HAPPENING MORE AND MORE FREQUENTLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587861May 12, 2014
FUEL/PROPULSION SYSTEM
IN VIEW OF ALL THE CARS BEING RECALLED FOR FAILURE OF WHAT WOULD APPEAR TO BE RELATIVELY SIMPLE DEVICES, IT OCCURS TO ME THAT I SHOULD REPORT THIS INCIDENT, IN CASE THERE HAVE BEEN OTHER REPORTS OF THE SAME PROBLEM. WHILE DRIVING IN LIGHT TRAFFIC ON A FOUR-LANE DIVIDED CITY STREET IN ATLANTA, GA, ON 3/17/13, A SUNDAY AFTERNOON, WITHOUT WARNING OF ANY KIND, THE ENGINE SUDDENLY STOPPED. OF COURSE, I HAD NO POWER OR POWER STEERING, BUT FORTUNATELY I WAS ABLE TO GET THE CAR OVER TO THE SHOULDER SAFELY (FORTUNATELY THERE WAS A SHOULDER). THE FORD EMERGENCY ROAD SERVICE SENT A TOW TRUCK, WHICH TOWED THE CAR TO THE NEAREST FORD DEALER. THE NEXT DAY THE DEALER'S SERVICE DEPT. FOUND THAT THE FUEL SENDER HAD BECOME DETACHED FROM THE FUEL PUMP. OF COURSE, WITHOUT FUEL, THE ENGINE STOPPED. THEY RE-ATTACHED THE SENDER, AND I HAVE HAD NO FURTHER PROBLEM. EVERYTHING WAS HANDLED PROMPTLY AND PROPERLY BY FORD. THERE WAS NO CHARGE, OF COURSE, AS THE VEHICLE WAS STILL UNDER WARRANTY. HOWEVER, HAD THIS FAILURE OCCURRED JUST FIVE MINUTES EARLIER, I WAS IN THE INSIDE LANE OF A BUSY INTERSTATE HIGHWAY (I-285) GOING 70 MPH. I CAN'T IMAGINE HOW I WOULD HAVE BEEN ABLE TO NAVIGATE THE CAR TO SAFETY ACROSS FOUR LANES OF TRAFFIC WITH NO POWER - OR ELSE STOP IN THE INSIDE LANE I WAS IN AND PRAY I DIDN'T GET HIT BEFORE THE TOW TRUCK CAME. A SIMPLE SOLUTION TO A POTENTIALLY DEADLY PROBLEM. I DOUBT THAT ANY ROUTINE TESTING OR MAINTENANCE WOULD HAVE REVEALED THIS POTENTIAL DETACHMENT. IT WOULD APPEAR THAT THERE IS A POTENTIAL FLAW IN THE WAY THESE VITALLY IMPORTANT PARTS ARE ATTACHED. IT SEEMS TO ME THAT THIS POTENTIAL BEARS INVESTIGATION BY THE FHTSA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585536April 29, 2014
ELECTRICAL SYSTEM
DOOR AJAR LIGHT REMAINING AFTER DOORS ARE CLOSED. ON DASH MESSAGE BOARD SAYS TO PUT CAR IN PARK. DOORS WILL NOT LOCK WHEN PUT IN GEAR AUTOMATICALLY CAUSING A SAFETY ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585062April 26, 2014
UNKNOWN OR OTHER
DEFECTIVE DOOR LATCH ASSEMBLY SHOWS DOOR A-JAR WHEN CLOSED. INTERIOR LIGHTS STAY ON AND DOOR WILL NOT LOCK. THIS IS EXTREMELY DANGEROUS AT NIGHT WHEN THE INTERIOR DOME LIGHTS ARE BLINDING TO THE DRIVER AND CAN NOT BE TURNED OFF WHILE DOOR A-JAR WARNING LIGHT IS ACTIVE. THIS CAN TAKE PLACE ANYTIME THE DOOR IS OPEN. PROBLEM HAS EXISTED AT LEAST SINCE 2011 AND ALMOST ALL FORDS HAVE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579568April 14, 2014
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I DID BUY A BRAND NEW 2013 FORD EDGE AND TODAY IT HAS REACH 16,000KM I HAVE A BIG PROBLEM AND THE DEALER DO NOT KNOW WHAT TO DO. WHEN I GO LIKE 80KM PER HOUR I GET AN EXHAUST SMELL IN THE CABIN. I BOUGHT MY EDGE IN EL SALVADOR FROM A DEALER AND IT'S BEEN LIKE 6 TIMES THEY HAVE CHECKED IT AND NO SOLUTION FOR THE BAD SMELL. I HAVE TO ROLL DOWN THE WINDOWS BECAUSE I GET DIZZY AFTER A WHILE. I HAVE SPEND $40,000 FOR THIS VEHICLE AND WOULD LIKE A SOLUTION, PLEASEEEE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577503April 4, 2014
ELECTRICAL SYSTEM
AFTER CLOSING THE DOOR AND STARTING THE CAR, THE DRIVER DOOR AJAR WARNING LIGHT COMES ON. OPEN THE DOOR AND SHUT AGAIN, SOMETIMES IT GOES OF AND SOMETIMES IT DOES NOT. IT WILL SAY TO SHIFT TO PARK BUT THE DOOR IS NOT OPEN. SOMETIMES IT WILL START TO DO IT WHEN YOU COME TO A STOP LIGHT TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576914April 2, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V002000 (FUEL SYSTEM, GASOLINE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED SINCE THE FAILURE WAS REPORTED IN JANUARY OF 2014, THERE SHOULD BE A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574975March 26, 2014
POWER TRAIN
DRIVING MY GRANDSON TO HIS BASKETBALL GAME LAST FRIDAY EVENING, DRIVING ON THE HWY AT 60 MPH, MY POWER STEERING COMPLETELY QUIT. I HAD TO DRAG THE CAR TO THE SIDE OF THE ROAD WHERE IT TOTALLY SHUT DOWN. I HAD IT TOWED TO THE DEALER AND WAS TOLD THE POWER STEERING BELT BROKE AND WRAPPED AROUND THE CRANK SHAFT. I HAD NO WARNING AT ALL, NOTHING SHOWED ON THE DASH TO CHECK ENGINE OR SERVICE. VERY TERRIFYING EXPERIENCE, LUCKILY WE DIDN'T HAVE AN ACCIDENT WHILE TRYING TO GET IT OFF THE HWY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573454March 19, 2014
STRUCTURE:BODY
DOOR AJAR WARNING SYSTEM FAILS REPEATEDLY CAUSING AUTO DOOR LOCKS TO UNLOCK ALL DOORS REPEATEDLY - THIS IS APPARENTLY A PROBLEM WITH FORD EDGE SINCE 2006 OR BEFORE - DOOR LOCKING SYSTEM FAILURE REPRESENTS A REAL CONSUMER HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573064March 18, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DRIVER'S DOOR AND RIGHT REAR DOOR SENSORS INTERMITTENTLY HAVE A "DOOR AJAR" WARNING, THOUGH EACH DOOR IS COMPLETELY SHUT. THE SENSOR IS INSIDE THE LATCH, AND HAS A VERY HIGH FAILURE RATE, BASED ON CURSORY INTERNET RESEARCH. THE WARNING CAN OCCUR WHILE DRIVING, IT ALERTS THE DRIVER TO PUT THE CAR IN PARK. FORD CATEGORIZES THE DOOR AJAR WARNING UNDER 'SAFETY' IN ITS EXTENDED WARRANTY PLANS, SO I WOULD CONCLUDE THAT NOT KNOWING WHETHER THE DOOR IS ACTUALLY AJAR OR NOT IS, IN FACT, A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567703March 6, 2014
AIR BAGS
FOR ABOUT 3 DAYS THE MESSAGE KEPT COMING ON THAT THE FRONT PASSENGER AIRBAG WAS NOT WORKING. THE ON/OFF LIGHT SAID OFF ABOUT 98% OF THE TIME. AND A ICON LIGHT IN THE DASHBOARD WOULD OCCASIONALLY COME ON. THE MESSAGE SAID THE SENSOR WAS BLOCKED, BUT THERE WASN'T ANY CHANGE IN THE AREA AROUND THE SEAT. WENT TO SERVICE THE 2/19 AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG. IT ACTUALLY TURNED BACK ON WHEN I DROVE IN TO DROP IT AT SERVICE, OF COURSE. BUT WE DID GO ABOUT 3 DAYS WITH NO AIRBAG FOR SOME REASON. JUST FELT I SHOULD REPORT THIS BEFORE IT BECOMES A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566640March 1, 2014
ELECTRICAL SYSTEM
ARRIVING HOME THE EVENING OF FEBRUARY 15, 2014 MY TWO SONS (BOTH ADULTS) SMELLED SOMETHING BURNING WHEN WE GOT OUT OF THE CAR AT OUR HOUSE. UPON INSPECTION, THEY NOTICED THE RUBBER COVER OVER THE POSITIVE POST ON THE BATTERY HAD MELTED SLIGHTLY. I CALLED THE NEAREST FORD DEALER MONDAY MORNING (2/17/14) TO HAVE THEM CHECK IT OUT. THEY DISCOVERED THAT THE WRONG CIRCUIT BREAKER ASSEMBLY HAD BEEN INSTALLED ON THE BATTERY. AND TO MAKE MATTERS WORSE, THE FUSE WAS BY-PASSED WITH THE USE OF A LARGE PAPER CLIP. TALK ABOUT RIGGING SOMETHING UP!!! THIS PAPER CLIP HAD GOTTEN SO HOT IT EVEN BURNED A HOLE IN THE TOP OF THE BATTERY ABOUT THE SIZE OF A QUARTER. I HAVE A PHOTO. THIS WAS ONLY DISCOVERED WHEN THE NEW CIRCUIT BREAKER ASSEMBLY WAS ABOUT TO BE INSTALLED. IT WAS ALL HIDDEN BY THE RUBBER COVER. WE DID NOT THINK TO INSPECT THIS UPON PURCHASE IN JULY, 2013. IT WAS A BRAND NEW CAR! THIS WAS A TRAGEDY WAITING TO HAPPEN. FORTUNATELY IT DID NOT. BUT SOMEONE AT EITHER THE MANUFACTURER OR THE DEALERSHIP RIGGED THIS INSTEAD OF PUTTING THE PROPER PART ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565569February 24, 2014
SERVICE BRAKES, STEERING
I TOOK MY CAR INTO THE DON DAVIDSON FORD DEALERSHIP IN ARLINGTON TEXAS BECAUSE IT HAS BEEN BREAKING WEIRD, SMELLING FUNNY, SHAKING HARD & LOSING SPEED ON THE FREEWAY(ALL AT ONCE) WHICH IT DOES SPORADICALLY. THE SAID THEY CAN'T REPRODUCE THE PROBLEM SO THERE'S NOTHING WRONG & GAVE IT BACK TO ME ON FRIDAY. I WENT STRAIGHT TO THE MALL & IT DID IT AGAIN SO I TOOK IT BACK IMMEDIATELY. THEY KEPT IT FOR A FEW HOURS & TRIED TO GIVE IT BACK AGAIN, SAYING THAT I DROVE WITH THE EBRAKE ON (WHICH IT WASN'T). NOW I LEFT MY CAR THERE, THEY HAVEN'T DONE ANYTHING & I'M PAYING FOR A RENTAL FOR THE FOURTH DAY BECAUSE I'M AFRAID TO DRIVE MY OWN CAR. FORD CORPORATE OFFICE TOLD ME IT WAS MY DECISION TO DRIVE IT OR NOT & THEY CAN'T HELP. ON THE TRIP TO THE MALL I HEARD A LOUD NOISE WHEN I BRAKE & NOW THE ROTORS ARE MESSED UP TOO. I DON'T KNOW WHAT TO DO, I STILL OWE $34,000 ON MY 2013 FORD EDGE AND IT HAS BEEN RECALLED FOR BRAKE ISSUES BUT THEY WON'T HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564264February 13, 2014
STEERING
PURCHASED 2013 FORD EDGE WITH 27600 MILES ON IT, WHEN TAKEN IN FOR FIRST OIL CHANGE AT 30600 MILES I NOTED POWER STEERING FLUID LEVEL 1/2 INCH BELOW MINIMUM MARK AND MARKED RESERVOIR TANK AT THIS LOW LEVEL TO TRACK IT, WITH OIL CHANGE MY LOCAL SERVICE STATION FILLED IT UP TO1/2 WAY BETWEEN MAX AND MIN LINE IN AUGUST 2012. AFTER DRIVING VEHICLE ANOTHER 5000 MILES NOTED FLUID LEVEL AGAIN AT MINIMUM LINE, SET UP APPT AT LOCAL FORD GARAGE 2-3-14 AND VOICED MY CONCERN ABOUT A LEAK, AND SHOWED SERVICE MANAGER LEVEL AT MIN MARK AND EXPLAINED I PRIOR NOTED LOW LEVEL AS INDICATED BY PREVIOUS LINE I MARKED TO SHOW HOW LOW FLUID ACTUALLY WAS AND THAT I HAD IT FILLED AS MENTIONED ABOVE. ON 2-3-14 APPOINTMENT THEY CHECKED VEHICLE FOR LEAK AND SAID THERE WAS NONE. TOOK VEHICLE IN TO MY LOCAL SERVICE GARAGE (NOT MY LOCAL FORD GARAGE) ON 2-12-14 WITH 35750 MILES IN IT AND THEY FOUND LEAK OF HIGH PRESSURE HOSE AND POSSIBLE LEAK OF BANJO FITTING. WILL TAKE IN TO FORD GARAGE AGAIN SATURDAY 2-15-14 AS HAD ALREADY SET UP APPOINTMENT LAST WEEK BECAUSE HAVE HEARD HIGH PITCH SQUEAL ON OCCASION WHEN TURN STEERING WHEEL LEFT OR RIGHT AND WANTED POWER STEERING CHECKED AGAIN, WITH BUMPER TO BUMPER WARRANTY ABOUT TO EXPIRE IN 250 MILES, WONDER IF I'LL GET THE RUN AROUND AGAIN OR IF THEY WILL SEE THE LEAK NOW AND SERVICE THIS VEHICLE RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563742February 10, 2014
VEHICLE SPEED CONTROL
VEHICLE WAS BEING DRIVEN AND APPROACHED A STOP SIGN. WHEN DRIVER ATTEMPTED TO APPLY THE BRAKES, THE ACCELERATOR WAS STUCK AND DID NOT SLOW DOWN. THE VEHICLE RAN THROUGH THE STOP SIGN, STRUCK A FENCE AND THEN 2 OTHER VEHICLES BEFORE COMING TO A STOP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10563436February 7, 2014
FUEL SYSTEM, GASOLINE
HAVE NOTED ON MULTIPLE OCCASIONS THE ODOR OF FUEL/GASOLINE IN CLOSED CAB OF 2013 FORD EDGE AFTER STARTING VEHICLE. THIS DOES NOT HAPPEN EVERY TIME I START VEHICLE, BUT APPROX 10% OF STARTS IT DOES. I HAVE TAKEN IT IN TO MY LOCAL FORD DEALER TWICE AND THEY SAID THEY COULD FIND NO FUEL LEAK. WELL, I HAVE CONTINUED TO EXPERIENCE THE GASOLINE ODOR MULTIPLE TIMES SINCE THEY CHECKED IT. MY BUMPER TO BUMPER WARRANTY WILL SOON EXPIRE AND I GET THE IMPRESSION WITH THE RUN AROUND I HAVE BEEN GETTING THAT FORD DOES NOT TAKE THIS COMPLAINT SERIOUS ENOUGH TO TRY A LITTLE HARDER TO FIND THE SOURCE AND FIX IT. THIS IS NOT AN ECO-BOOST ENGINE, IT IS A 3.5 LITER V6, QUESTIONING IF THIS COULD BE SAME PROBLEM FORD HAS HAD WITH MULTIPLE OTHER MODELS FUEL LINES, AFTER ALL THEY DO USE ALOT OF THE SAME PART IN MULTIPLE MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563439February 7, 2014
POWER TRAIN
NOTED LEAK OF FLUID FROM REAR OF VEHICLE OF MY 2013 FORD EDGE. TAKEN TO LOCAL FORD GARAGE, WAS TOLD IT WAS REAR DIFFERENTIAL VENT, SO THIS PART WAS REPLACED. I WAS TOLD THIS PROBLEM WAS A PRIOR RECALL. CONTINUED TO HAVE LEAK FROM REAR OF VEHICLE AFTER REPAIR WAS DONE, SO VEHICLE WAS BROUGHT IN AGAIN, THEY WERE ADVISED BY FORD THAT THE PRIOR FIX WAS THE REPAIR, AND THAT THEY SHOULD NEXT CHECK THE FLUID LEVEL, WHICH MY LOCAL GARAGE HAD ALSO DONE, FORD THEN ADVISED THEM TO UNDERFILL THE FLUID TO BELOW THE DIFFERENTIAL VENT LEVEL AS THE CORRECTION. MY QUESTION IS THIS, IS IT SAFE TO DO THIS OR WILL THIS DAMAGE MY VEHICLE OR CAUSE A SAFETY ISSUE IF MY VEHICLE DOES NOT HAVE ADEQUATE FLUID FOR THE PARTS TO WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562400January 31, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WE WERE RETURNING HOME VIA I55 AND I TURNED ON THE ADAPTIVE CRUISE CONTROL AND THE PRE-COLLISION SYSTEM. THREE TIMES IN THE SPACE OF AN HOUR, WITHOUT ANY VEHICLE IN FRONT OF US, THE VEHICLE BRAKE ITSELF. THERE WAS A TRACTOR AND TRAILER NEXT TO US AND CARS BEHIND US ON THE TWO LANE HIGHWAY. AFTER THE THIRD INCIDENT I TURNED OFF THE PRE-COLLISION SYSTEM BUT LEFT THE ADAPTIVE CRUISE CONTROL ON. SOME TIME LATER WITH DIFFERENT VEHICLES, BUT THE SAME TYPES IN THE SAME RELATIVE POSITIONS, THE CAR BRAKE VIOLENTLY, THE WARNING LIGHTS IN THE WINDSHIELD WERE BLINKING AND A SIREN WAS SOUNDING AND THERE WAS NO ONE IN FRONT OF US AGAIN. THE ATTEMPTED STOP BY THE CAR WAS SO VIOLENT IT THREW US FORWARD. WE HAVE NOT DRIVEN THE CAR SINCE AND IT HAS BEEN AT THE FORD DEALER WAITING FOR A DIAGNOSIS AND A PART THAT MAY FIX THE ISSUE. THE EDGE HAS BEEN AT THE DEALER SINCE THE THE 27TH OF DECEMBER AND NO ONE HAS ANY IDEA AS TO WHEN THE "PART" MAY BE IN. WE TOOK POSSESSION OF THE CAR ON DECEMBER 20TH, 2014. I CONTACTED FORD ASKING FOR A BUY BACK AND AM WAITING TO HEAR. BOTH THE DEALERSHIP SERVICE MANAGER AND A FORD FIELD ENGINEER EXPERIENCED THE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561380January 24, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR RECIRCULATION WOULD INDEPENDENTLY SHUT OFF AFTER FIVE MINUTES OF USE. THE FAILURE CAUSED INFLAMMATION OF THE CONTACT'S ASTHMATIC SYMPTOMS. THE VEHICLE WAS TAKEN TO A DEALER, WHO INFORMED THE CONTACT THAT WAS THE WAY THE MANUFACTURER PROGRAMMED THE AIR RECIRCULATION SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 02/25/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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