Ford Ecosport Complaints (2020)

402 consumer complaints on file.

#11689451September 24, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689208September 23, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine cooling); however, the part to do the recall repair was not yet available. The check engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,272.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688771September 21, 2025
ELECTRICAL SYSTEM
The GPS, Radio, backup camera malfunctions. When the backup camera turns on while I’m driving it’s very distracting. I have videos of the malfunction while it is happening. A few different things happen. I’ve heard of this happening in other eco sports. I do not have the money to have the dealership repair something that isn’t a recall unfortunately. I don’t think there were prior warnings. Recently while driving it popped up on the screen phone volume but there are no phones connected. Sometimes the screen works fine other times it’s black. There are times when it’s blue. Times the backup camera turns on when my foot is on the brakes. The radio stations won’t change when it acts up. No GPS. The phones don’t sync to it anymore. It isn’t synced with the app anymore so I can’t remote control start it and can’t find it on my app if someone else is using it. Since the time changed it is an hr behind. If I change it to the right time it goes back everytime the car is shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688100September 18, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 30-35 MPH, the vehicle stalled. The oil light was illuminated. The message “Oil Engine Pressure Failure” was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with an oil tension pulley failure. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688164September 18, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686898September 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact observed smoke coming from the engine compartment, and the check engine warning light was illuminated. The vehicle was not able to restart. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The dealer confirmed that the parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact was informed that parts were on back order, and a case was opened. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684475September 2, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
There is a known recall for this vehicle (Reference NHTSA Safety Recall 23V905) related to the engine oil pump drive belt tensioner arm. According to the recall notice, it says "Parts are now available to repair your vehicle" and "please have this recall performed as soon as possible". My local Ford Dealership has denied my request to have this recall serviced, and refused to schedule me a future appointment for this service, and also could not provide me any approximate date on when this service might be available to me. They said they would not perform this recall unless the part has already failed and the vehicle would therefore have to be towed in, which I have in an email communication from the dealership. This obviously is a direct contradiction of the statement issued in the recall notice, so I wanted to report this as a complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683503August 27, 2025
ENGINE
This vehicle suffered a complete engine failure that has been directly linked to the defective engine oil pump, which is the subject of multiple Ford recalls and NHTSA campaign references for EcoSport and Focus models (2016–2022). Despite this known defect, Ford has refused to cover the repair or offer relief, leaving the consumer with a non-functioning vehicle and a significant outstanding loan balance. Details: • Engine failure occurred despite regular maintenance and diligent payment of the auto loan. • Consumer received Ford correspondence acknowledging oil pump failure risks. • Capital City Bank, the lienholder, continues to demand payments for a vehicle that is mechanically inoperable due to a defect outside the consumer’s control. • This defect has created financial hardship and left the consumer without reliable transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682715August 24, 2025
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
On March 13, 2025, while driving, my 2020 Ford EcoSport suddenly lost power and shut down. The vehicle is under Recall 23S64 (oil pump failure). I had to tow it to a shop, which confirmed low oil pressure, then to Ford, who confirmed complete engine failure and replaced the engine parts. I was without a vehicle for 34 days and Ford refused to provide a rental unless it was a Ford-brand, which was unavailable. After the engine replacement, further issues occurred: check engine light, battery failure, overheating, coolant leaks, and multiple installation errors including a missing coolant line bracket (causing leaks), cross-threaded turbo-to-cat converter stud, missing splash shield, and broken overflow line. Repairs cost thousands of dollars out-of-pocket. On May 13, 2025, a new recall was issued on the replacement engine, meaning my car remains unsafe despite the prior recall fix. These failures created unsafe driving conditions (loss of power on the road, overheating, potential engine fire risk). The problems have been confirmed by both Ford and an independent certified shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682321August 22, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint. Text from document: After that encounter I called the dealership inquiring as to the availability of the specific repair parts for the recall I was told that unless I was already experiencing a problem they would not even look into the matter. This sounded ridiculous to me so I left messages for management but my calls were not returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681273August 18, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that after the idle stop feature engaged, the vehicle failed to restart. The engine light was illuminated. The local dealer was contacted and confirmed that there was no warranty coverage on the VIN and was unsure if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response to the call. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679154August 7, 2025
ENGINE
I FOUND OUT ABOUT THE RECALL IN A ONLINE NEWS ARTICLE IN DECEMBER 2024. FORD NEVER ADVISED. WHEN I WENT TO A LOCAL DEALERSHIP Winner Ford FOR AN OIL CHANGE IN NOVEMBER 2024 THEY DID NOT ADVISE OF THE RECALL EITHER. THIS NEW DEALER Willis Ford I SAW IN MAY 2025 CONFIRMED THAT THERE COULD BE A PROBLEM WITH MY VEHICLE SINCE THEY FOUND METAL SHAVINGS IN MY CHANGED OUT OIL. THEY ADVISED THEY WOULD INSPECT MY VEHICLE AND REACH OUT TO FORD FOR PERMISSION TO REPAIR MY VEHICLE. AS OF 2 WEEKS AGO THIS DEALERSHIP WAS NOT AWARE THAT PARTS WERE AVAILABLE AND WERE GOING TO GIVE ME A LOANER WHILE I WAITED FOR INSPECTION. THEY OFFERED ANOTHER ECOSPORT THAT THEY CLAIM HAD BEEN INSPECTED AND WAS SAFE. MY ISSUE IS WITH FORD MOTOR COMPANY FOR NOT ADVISING ME OF THE RECALL. I HAVE NOT DRIVEN MY CAR BUT 132 MILES SINCE FINDING OUT ABOUT THE RECALL. I AM AFRAID TO DRIVE IT. I HAVE HAD TO WAIT ON FRIENDS OR FAMILY TO BRING ME TO PHILADELPHIA PA TO SEE MY SON AND GRANDKIDS. THIS IS WRONG ON SO MANY LEVELS. I WILL DEAL WITH THE ISSUES I AM HAVING WITH THE LOCAL DEALERSHIPS REGARDING IGNORANCE REGARDING THE RECALL AND SUBSEQUENT AVAILABILITY OF PARTS CURRENTLY. HOW DO I GET FORD TO COMPENSATE ME FOR NOT ADVISING OF THE ISSUE PROMPTLY THUS ALLOWING ME TO DRIVE SEVERAL HUNDRED MILES IN A DANGERIOUS VEHICLE. THANK YOU FOR YOUR TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678876August 6, 2025
ENGINE
Got an appointment with Honolulu Ford, Hawaii to check the recall for oil pump and belt they saint we don`t have the part, keep driving till engine blow up then we might replace it I`m a dealer sold the car for customer to use it fot Turo, need to clear the recall If the car blow up or burn, soo dangerous and no repair or part available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678540August 5, 2025
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Ford EcoSport. The contact stated that while driving 70 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was driven to a nearby independent mechanic to be diagnosed, and several unknown DTCs were retrieved. The vehicle remained with an independent mechanic. The vehicle was then towed to a dealer, where it was diagnosed, and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle was serviced at the dealer six days prior to the failure. The contact stated that the failure occurred while the contact was traveling out of town. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676671July 28, 2025
UNKNOWN OR OTHER
The oil pump failed causing the belt to break and fling particles into the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676755July 28, 2025
ENGINE
On [XXX] I was riding down the road and the Low Engine Oil light came on. I came home and looked for the recall paper that I received in the mail. I found it and that's what the recall was for. I immediately took my car into Jim Hudson Ford in Lexington SC. They put it on the machine and found it was in fact the recall issue. They are telling me the engine is on National back order and they have no idea when they will be getting the engine. In the meantime they have no rentals. I have been without a vehicle since [XXX]. They claim I am now 2nd on the list but I will not believe it until I see it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675870July 24, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle failed to respond as intended while depressing the accelerator pedal. The low oil pressure warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675758July 23, 2025
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
There is an open recall on my 2020 Ford EcoSport (VIN: [XXX] ) involving the engine oil pump. The recall was issued back in 2023, and I have been repeatedly told that the part would be available “at the beginning of the year” — first in 2023, then 2024, and now again in 2025. Each time, no resolution has come, and the part remains unavailable. This delay has made my vehicle unsafe and unreliable. I’ve been unable to drive it confidently or use it for essential transportation. Despite contacting both Ford and the original dealership (Preston Ford West in Randallstown, MD), I have received no specific repair date or clear guidance — only repeated postponements year after year. Meanwhile, I am forced to continue making high monthly loan payments on a vehicle I cannot safely operate. This has become a financial burden as well as a safety risk. I am requesting that NHTSA investigate Ford’s handling of this recall and assess whether consumers like myself should be protected under a buyback, warranty extension, or similar resolution process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674189July 17, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the engine might seize before the engine was replaced. The contact was concerned because the recall information indicated that dealers would replace the oil pump tensioner assembly and oil pump drive belt, free of charge. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674079July 16, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 30 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that when the vehicle was started the following day, the "Low Oil Pressure" warning light illuminated, and the vehicle was making abnormal sounds. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle but was unable to determine the cause of the failure. The vehicle was not repaired. The contact related the failure to the recall. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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