Ford Ecosport Complaints (2020)

402 consumer complaints on file.

#11547900October 3, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Loss of engine oil pressure at highway speed causing engine and turbo failure. Vehicle is being repaired at dealer under warranty but it has been months and I’ve had no assistance with a vehicle replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547568October 1, 2023
ENGINE
I was driving the vehicle to work and after about 15 minutes of driving it, the low oil pressure light came on and started to lose speed. I was on a highway and had cars behind me and wasn't sure what to do. I attempted to speed up so I could pull over at a gas station, but I was not able to go above 20 mph. I had to quickly pull over to the side of the road. After a few minutes, I attempted to get back on the road to reach a gas station near by, but was not able to get above 15-20 mph. I put my flashers on and attempted to make it to the gas station and finally made it and called a tow truck. I had to call in to work that day. The car was towed to our home and I called our local Ford dealer to make an appt to check it out. I was not able to get a service appt for 3 months! I had tobhave the vehicle towed to the dealership and they told me the oil pump was bad and I would need to have the engine replaced and it would cost me $6,000. It's ridiculous to have a car for 3 years and 64,000 and have to replace the engine!!! This conveniently happened right after the warranty ran up. I had just had the turbocharger replaced and the vacuum pump a couple minutes prior to the low oil pressure issue! No reason this should happen on a 3 year old car that has had the maintenance kept up on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547611October 1, 2023
ENGINE
On 9/23, the vehicle was traveling on !-94 in SE Michigan when it suddenly lost power. The vehicle had to be towed to a service center. The mechanic stated that the oil pump had failed, causing the engine to completely fail. The car was 3 years old, with 67.000 miles. Oil changes had been performed every 5K miles since the car was purchased. Because we did not purchase the ESP, we are now looking at $8K-$10K to get this fixed - we have no idea what to do. it needs a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546740September 27, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
While driving it’s dropping rpm’s. It feels like it’s going in and out of gear while driving and even does it in cruse. While switching gears on take off it jerks each gear like it’s struggling. Rpm’s jump 500/1000 all the time even at idol.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546524September 26, 2023
ENGINE
The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 50 MPH, the oil pressure warning light had illuminated, and the vehicle lost motive power. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546645September 26, 2023
ENGINE
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently decelerated while the accelerator pedal was depressed, and the vehicle lost motive power. The oil pressure warning light and the service warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and informed that the warranty coverage had been exceeded due to the mileage. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546305September 25, 2023
ENGINE
On December 30, 2022 I was driving my EcoSport when the "low oil pressure" light first came on followed by the "check engine" light. I immediately pulled to the side of the road and called the dealership where my vehicle was just serviced for The Works the week before and spoke to the service advisor. I asked what the problem could be since it was just serviced and he said it sounds like the engine. I had to have my car towed (thank goodness for AAA) to the dealership. The warranty on the powertrain/engine was up at 60K miles and I was at 72,000. I paid out of pocket almost $6300 for the new engine. I have NEVER had to pay for any engine in all the years I have owned and driven any make/model of car. I am very disappointed with how FORD handled this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546409September 25, 2023
ENGINE
On July 27, 2023 as I was accelerating to enter a busy interstate, my vehicle warning light came on for low oil pressure and went into a limp mode only allowing the vehicle to drive 45MPH. There were no warnings other than this light and message appearing on dash as the vehicle lost power. The 18 wheeler approaching behind my vehicle was able to get in a different lane and not hit me and I pulled onto shoulder until I could exit. I had approximately 87,000 miles on the odometer. I contacted the local dealership to have the vehicle towed for an inspection. When the vehicle was brought in for inspection, the technician seemed to know the precise problem from just the description of events. After they inspected the car, they confirmed that the vehicle’s engine experienced an oil pump failure that would require a new engine. The vehicle has been at dealership since that day awaiting the back ordered engine to arrive so it can be installed. Today is September 25, 2023 and I still have not heard of an estimated date for the back ordered engine from Ford to arrive. The repair is estimated to be $8,300 since it was out of warranty. I have already given a $4,000 deposit to the service department so they could order the engine parts, although the engine isn’t even accessible. I have since rented a car totaling $1050 and just went and purchased a second vehicle so I wouldn’t have to waste more money renting a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546210September 24, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Almost a year ago while driving the car it would just cut off. I took it to Ford and they stated I needed a new valve. I got the car repaired it was about 450$. Months later the car begin to do the same thing again and it cut off on me while turning onto a street. That time it would not restart and I got it towed. After getting it fixed again like 2 months later the car started to knock after I got my oil change. Took it to a mechanic and they said the oil wasn’t coming all the way up. I took the car to Ford and they said I would need a new engine because at some point my fuel pump started going out without me knowing. Ford expects me to pay 7000$ for a new engine on a 2020 car that I’m still paying a car note on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546282September 24, 2023
ENGINE, UNKNOWN OR OTHER
Was driving down highway at 65 MPH, low oil pressure message popped up on the dash and car slowed down. Got pulled over and shut car off. Checked oil and there was oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546042September 22, 2023
ENGINE
The contact owns a 2020 Ford EcoSport. The contact stated that while the vehicle was idling, the vehicle stalled with the check engine warning light illuminated. On another occasion, while driving at an undisclosed speed, the RPM fell, and the vehicle stalled. The contact was able to restart the vehicle. The contact stated that occasionally, several attempts were needed to start the vehicle. The contact stated that the instrument panel displayed a message that the emissions control system had detected a restricted fuel vapor tube. The contact took the vehicle to the dealer who replaced the engine however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546104September 22, 2023
ENGINE, POWER TRAIN
Oil pump failure causing power loss and damage to engine and transmission, causing both to need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545232September 18, 2023
ENGINE
I was driving on the highway on July 18, 2023 and had engine failure. The car made a thump as if engine collapsed and there was fire under the car - 2020 Ford Ecosport. The car was towed to Ford dealer (Waynesville NC) and was declared a total loss by Geico Insurance and Ford Mechanic Dept. The manager said these cars have a problem with oil pump failure and the result is engine failure. Car was towed to junkyard and next day Geico changed their mind from their responsibility of total loss. Geico said it's all over the internet the oil pump failure issue with this vehicle, and that is it the responsiblity of Ford to fix or total vehicle. At this time no one is taking responsiblity to pay off lease nor to fix the problem. Car is sitting in front yard without being able to move as it has a hole in engine with damages from incident and whatever Ford mechanics did and junkyard.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11543814September 11, 2023
ENGINE
The contact owns a 2020 Ford Ecosport. The contact stated while driving 60 MPH, there was an abnormal sound coming from the vehicle and the oil pressure warning light illuminated. The contact pulled over on the side of the road and had the vehicle towed to the dealer. The dealer diagnosed the vehicle and stated that the oil pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 71,964.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543943September 11, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
While driving on July 31, 2023 the low oil pressure lamp appeared, loud knocking sound and loss of power occurred. I immediately pulled over, parked, and had car towed to Colma Ford, Colma, CA. The next day they left a vm saying they'll get back to me throughout the week. It probably needs an engine. This was without diagnostics. I then towed it to a reputable shop who also said it needs an engine but they don't want to do the repairs due to this engine having so many problems and the parts not being readily available. Next I towed it to James Ford, Half Moon Bay, CA where they performed diagnostics and confirmed it needs an engine. The engines, however, are on backorder with no estimation of availability. The car remains there at this time. I've had to rent a car the entire time. I bought the car in March 2023 as certified preowned with 58978 miles from Enterprise Car Sales, Redwood City, CA with a 1yr/12000 mile warranty. When breakdown occurred I had 68498 miles so it is under warranty, repairs approved, but parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543693September 10, 2023
VEHICLE SPEED CONTROL
For the 2nd time in about 8-10 months, while braking and having nearly come to a stop, on a slight incline, the car had a sudden acceleration. Driver repeatedly stomped on the brake as the car tried to leap forward. Extremely dangerous. No warning lights. I know the dealer won’t do anything because they won’t be able to reproduce it. Conditions were mild, slight sprinkle. I bought the car from a dealer with 5000 mile on it. Wonder whether original owner experienced a similar problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539163August 17, 2023
POWER TRAIN, ENGINE
Oil pump failure at 90,000 miles, haven’t even had the car for two years. Since oil pumped failed the dealership says the motor is needing to be replaced. Cost is over $6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537623August 10, 2023
POWER TRAIN, UNKNOWN OR OTHER
The engine started knocking while my wife was driving to school . She pulled over I drove to meet her and sent her on to school in my car . I had the car towed to Stivers Ford in Birmingham . They ultimately had to replace the engine due to I think oil pump sudden failure . The date I put as date car failed is approximate .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534575July 26, 2023
ENGINE
The contact owns a 2020 Ford EcoSport. The contact stated while driving 55 MPH, the oil pressure warning light illuminated. The contact stated that there was an abnormally loud sound coming from the engine compartment. The vehicle was turned into a parking lot where the vehicle stalled. The vehicle was restarted, and oil was added to the engine. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533852July 22, 2023
ENGINE, POWER TRAIN, SERVICE BRAKES
Vehicle has a knocking sound from.engine went to Ford Service Ctr.on 7/22/2023. [XXX] Was informed INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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