Ford Ecosport Complaints (2020)

402 consumer complaints on file.

#11555170November 14, 2023
ENGINE
I bought a 2020 Ford EcoSport with the 1.0 L engine on Nov. 7, 2020 in Houston, Tx. The car has 67,703 miles. Last night (Nov. 13, 2023 my low oil pressure light came on and then a big clank sound. I got vehicle transported home and researched and seen the Faulty Oil Pump and Belts set up that could’ve severely harm my family, or others if the engine would have seized up while driving. I took my vehicle into a Ford in Simi Valley, Ca sometime between summer/fall 2022 because I had a lower power indication on the vehicle at around 50 something thousand miles to see what was wrong. The service agent told that they fixed the power sensor due the elevation difference from Texas to California and I live in the valley. And it was covered under warranty, but they failed to inform me of this sensor was the beginning warning of faulty belt system, that the oil pump belt was rubber and it runs through the oil constantly and you should thinking about changing that now or next time. Nothing was mentioned, my Ford app would send me monthly updates and it would say Drive- Train is Ok, only lower tire pressure. I have called around to multiple Fords and mechanics and they said the same think oil pump issue, and Ford told me because I’m 7,000 miles over my warranty I am no longer cover and I am responsible for the services, and I am a single mom of 4 in Ca alone, that was my means of transportation, I can’t afford that cost. Especially when I was not made aware of this serious default. That is completely unacceptable as this is a 3 year vehicle that was well maintained, and the Ford Company and their Service staff are well aware of this issue which could’ve severely harm or even killed my family or others on the road if the engine seized up while on the highway, so they say nothing close to my warranty expired and then they are no longer responsible. Extremely irresponsible, and unacceptable from a reputable vehicle manufacturing company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554595November 10, 2023
ENGINE
Check engine light came on dash on Tueday and Thursday morning was notified of needing a new engine due to some type of blowback. Should not need a new engine on a 3 year old vehicle with proper oil changes done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554267November 9, 2023
ENGINE
I replaced the battery on October 31, 2023. Everything seemed fine. While I was driving, the car sounded a bit rough, and there was more vibration. Later that evening, I took my car out and then I got a low oil pressure alert. Turns out that I had an oil pump failure that also led to my engine, needing to be rebuilt. The dealership is attempting to charge me $6400.35 for repairs, which also happen to be on back order until December 14, 2023. I had previously gotten a check engine light alert, and the error code was about the emission system. I replaced the relevant part, and the error code was cleared. Then the check engine light came on again. Sometime later once again, it was the same error code. I replaced the part a second time, and the error code eventually went off. Sometime later, it came back on yet again. I had a mechanic do a smoke test. There was no leak in the emission system. He then reset the code again during this time of trouble, my car would not restart after doing an auto stop after becoming idle. I had to manually restart the car when this happened. Sometime after the smoke test, I drove the car to Colorado and back. A couple of days after I got back, the check engine light turned on again. I also noticed that it was getting kind of hard to start the car. It had difficulty turning over. Late October I went out of town for a few days. After I came back, I had trouble starting the car. It would not turn over at all. On October 31 I replaced the battery. And after that is when the low oil pressure problem started. I am without a car, and I am at the mercy of car rentals. I don’t have any other job except driving for Uber. Of course, this happened after the powertrain warranty expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554346November 9, 2023
POWER TRAIN
I was driving to work and a flashing light came on that said low oil pressure. the car then lost it's power and started to lag down. The cars behind me started breaking and almost hit the back of my car. I finally pulled over on the side of the road. My car is not that old. It should not be having this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554252November 8, 2023
ENGINE
Teenage was driving home from school when the oil pump failed and the engine stalled out cause lost of power to the car and would not start back up she could of been seriously injured if it was not for being right next to a driveway when it happened. This is all over the Internet about how the engine is destroying itself from the inside out. Cannot believe there has not been a recall on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553348November 3, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer, where the PCM was reset. The vehicle was repaired, but the failure recurred. The contact stated that while driving at approximately 35 MPH, the oil light illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the oil pump had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553429November 3, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while his daughter was driving out of a parking lot, the low oil pressure warning light illuminated, and the engine made an abnormally loud sound. The contact's daughter parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553234November 2, 2023
ENGINE
Only July 8, 2023 I was driving 75MPH in a 75MPH zone approximately 200 miles from home when I received a warning on my dash "change oil soon." I pressed OK to dismiss the alert. Immediately after my oil pressure light came on, and my check engine light. The car started to sputter and I lost power. On the highway, far from home my children and I suddenly had no power and were in danger. I was scared and had the car towed at my expense to the closest dealership. Here I was told the engine needed to be replaced because of a known issue with the tensioner belt in these engines. My engine was seized. I have been without a car since that date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552594October 30, 2023
ENGINE
Received a low oil pressure notice, followed by a bangining sound and a check engine light. Towed it to a dealership and was informed I needed a new motor due to my oil pump failing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552663October 30, 2023
ENGINE
Oil pump failure causing entire motor to need to be replaced. Motor failed at 60,400 miles just outside of warranty while going down the interstate at 70 miles an hour. Ford has offered to do nothing with the repair and the engine is on back order for 6 months. This is a know issue already under investigation by the NHSTA and i want to add my case.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11552179October 27, 2023
POWER TRAIN
Driving down the road and Low Oil Pressure Light comes on car loses all power had to coast to try to get off the road got to a stop. The ford app shows power train malfunction ended up having it towed to a Ford dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551513October 24, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle had oil change prior to oil change date/miles, drove vehicle less than 2 miles away from Oil shop. low oil pressure light turned on. Was unable to drive it back home. Was taken to ford dealership and was notified I need a new engine due to "metal shavings found in engine"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551277October 22, 2023
ENGINE
I have a 2020 Ford EcoSport that was 3 years old and had 84000 miles on it. As I was driving down the highway I lost all oil pressure and the engine seized up. As I was 47 miles away from home I became stuck in the side of the road upon taking it to a local mechanic they reported the oil pump chain has failed and the entire engine will need to be rebuilt. The car had had all usual repairs and maintenance and regular oil changes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549952October 14, 2023
UNKNOWN OR OTHER, POWER TRAIN
My 2020 Ecosport with 25k needed the rear differential replaced because the clutch coupling locked causing a grinding noise in the rear. The car was unsafe to drive and the rear axle assembly needed replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549518October 12, 2023
ENGINE
Was driving my vehicle 2020 Ford EcoSport, engine blew due to oil pump being internally belt driven and submersed in oil. It caused the belt to decay and plug my uptake which brings oil to the top of the engine. Paid for a tow to the nearest dealership after my vehicle failed driving 75 on an interstate down a mountain to Phoenix AZ. Lights went off and a low oil pressure light came on and the vehicle and in to limp mode and would not accelerate. It took the dealer a month to figure out and resolve my issue but over 2 months to get my car repaired and back to me. Ford accepted some responsibility and assisted in laying 60% of a $7,000 bill. This happened 2/8/2023. Got my car back end of April 2023 and within in the first month check engine light returned. Brought it to a dealer in Flagstaff AZ and discovered a sensor had gone bad (cam shaft sensor) and I paid over $209 for that to be completed and the previous dealer reinstalled my subframe incorrectly when they replaced the engine. Fast forward to yesterday 10/10/23 and I’m in my car with my new engine with less than 10,000 miles on it. I try to accelerate to highway speeds and check engine light comes on with a “see manual message” and it goes in to limp mode with no way to accelerate. I safely drove it 2 miles to the nearest Ford dealer in Lake Havasu AZ and was informed that my engine was blown once again due to a failed oil pump. I still owe on this car and it’s cost me so much money in repairs and rental cars and I’m going belly up financially because of it: huge safety issue and a terribly flawed engine design. It should never have been sold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549544October 12, 2023
ENGINE
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the check engine and low oil pressure warning lights illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with an engine failure. The engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549173October 10, 2023
ENGINE
Going 55 mph down a local 2 lane road, I received a low oil pressure warning followed by loud knocking of the engine. I had to stop the car and have it towed home. Car has 76,000 miles on it and the oil level is perfect. Dealership blames oil pump failure, resulting in a new engine. Seems to be a reoccurring issue with the EcoSports
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549210October 10, 2023
POWER TRAIN
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed and going downhill, she briefly felt the vehicle jerk. The vehicle returned to normal functionality, but the failure had since become a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548940October 9, 2023
ENGINE
Engine blown while driving on freeway with child. No prior error lights on dash. Mechanic stated due to internal failure of oil belt, which frayed and exploded into engine. Car received all regular required maintenance & was inspected at oil change 60 days ago with no issues reported. Have diagnostic stating manufacturing failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549087October 9, 2023
ENGINE
Low oil pressure light came on within minutes before total engine failure. This happened almost 1 month ago and is currently at an independent service contractor being repaired, requiring total engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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