Ford Crown Victoria Complaints (1997)

288 consumer complaints on file.

#10201674September 1, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
INTAKE MANIFOLD ON MY 1997 FORD CROWN VICTORIA CRACKED ALLOWING COOLANT TO LEAK INTO MANIFOLD. THERE WAS A CLASS ACTION SUIT IN 2005 WHICH I NEVER WAS TOLD ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199635August 15, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I OWN A !997 CROWN VICTORIA, WHICH OVERHEATED DUE TO A CRACK IN THE INTAKE MANIFOLD. I HAVE OWNED THIS VEHICLE SINCE 4-06-2002, AND DID NOT KNOW ABOUT THE RECALL UNTIL I LOOKED IT UP ON THE INTERNET! I HAD TO PAY FOR THE REPAIR MYSELF, I THINK I SHOULD HAVE BEEN NOTIFIED BY FORD! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195492July 6, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT'S SON OWNS A 1997 FORD CROWN VICTORIA. THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD WHILE PARKED. THE OWNER OF THE VEHICLE NOTICED SMOKE FILLING UP INSIDE OF THE VEHICLE, THEN LIFTED THE HOOD AND FLAMES BEGAN TO RISE. THE WIRES TO THE MASTER CYLINDER AND BRAKES WERE DAMAGED. THE CONTACT NOTIFIED FORD AND THEY STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE AND THAT IT WAS OUT OF WARRANTY. HOWEVER, THERE WERE RECALLS FOR TRUCKS OF THAT LINE. THE VEHICLE IS CURRENTLY AT THE FORD DEALER. THE POWER TRAIN AND MILEAGE INFORMATION WERE UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10192831June 9, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
1997 FORD CROWN VIC TRAVELING EAST OF AUSTIN TX AT POSTED HIGHWAY SPEED WHEN A CRACK DEVELOPED IN THE INTAKE MANIFOLD WITH RESULTED IN LOSS OF COOLANT , AND SUBSEQUENTLY MOTOR FUNCTION. TOWED TO AUTHORIZED LINCOLN MERCURY DEALER IN AUSTIN, AND WAS INFORMED BY TOW TRUCK DRIVER THAT THIS WAS VERY COMMON DEFECT FOR THIS MODEL CAR , AND SUGGESTED I CONTACT FORD PEOPLE FOR A RECALL NOTICE. WAS ADVISED BY THE FORD REPRESENTATIVE AT THE 800 TELEPHONE NUMBER PROVIDED IN THE OWNERS MANUEL THAT NO RECALL WAS IN EFFECT HOWEVER, NO COST REPAIR WAS AVAILABLE TO THOSE VEHICLE SEVEN YEARS OR UNDER. A FURTHER PROGRAM THROUGH THE DEALERS MAY ALSO BE AVAILABLE NAMED CUSTOMER SATISFACTION PROGRAMMABILITY THIS HAD RESTRICTION OF EIGHT YEARS AND 80000 MILES. MY CAR DIDN'T QUALIFIED FOR EITHER PROGRAM DUE TO AGE AND MILEAGE EVEN THOUGH THE CAR HAS METICULOUS BEING TAKEN CARE OF AND WAS UNDER 82000 MILES. UPON COMPLETION OF A NEW INTAKE MANIFOLD INSTALLATION AT A COST OF $1029.98 DOLLARS IT WAS DETERMINED THE ENGINE WAS A TOTAL LOSS AS THE ENGINE MUST HAVE BEEN DAMAGED DUE TO LOSS OF COOLANT AND RESULTANT OVERHEATING. A REPLACEMENT MOTOR WAS QUOTED AT $6000 DOLLARS ON TOP OF THE ALREADY INCURRED $1029.98 DOLLAR EXPENCE. THE CAR WAS JUNK!!! I FIND IT DIFFICULT TO UNDERSTAND WHY NO RECALL WAS IN EFFECT SINCE FORD KNEW THERE WAS A PROBLEM. THE MECHANIC TOLD ME THEY HAD MANY SIMILAR REPAIRS IN THEIR SHOP. ALSO INFORMED ALL SIMILAR POLICE MODELS WERE REPAIRED WITHOUT RESTRICTIONS. IF THIS IS SO I CAN'T UNDERSTAND WHY I AM DISCRIMINATED. I WOULD LIKE THE FORD CORPORATION REIMBURSE MY EXPENSES AND/OR GIVE ME A VOUCHER FOR A SUBSTANIAL DISCOUNT ON A NEW FORD VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180982January 29, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 1997 FORD CROWN VICTORIA AT 45 MPH AND COMING TO A STOP LIGHT THE BRAKE PEDAL WAS ALMOST TO THE FLOOR SLOWING THE VEHICLE DOWN. , THEN THE FRONT BRAKES ENGAGED AND STOPPED THE VEHICLE. THE CONTACT LOOKED INTO THE REARVIEW MIRROR AND NOTICED FLUID ON THE GROUND BEHIND THE VEHICLE. THE CONTACT DROVE THE VEHICLE HOME AND LATER TOOK THE VEHICLE IN TO BE REPAIRED. THE MECHANIC STATED THAT BRAKE LINE ROTTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177276December 29, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
AT 1:15 A.M. ON DECEMBER 27, 2006, I DROVE MY 1997 CROWN VICTORIA FOR APROXIMATLY 20 MILES AND PARKED IN MY DRIVEWAY. ABOUT AN HOUR AND THIRTY MINUTES LATER, I WAS AWAKEN BY A POPPING SOUND AND THE DOG BARKING. I LOOKED OUT THE WINDOW TO FIND THE CAR'S ENGINE COMPARTMENT FULLY ENGULFED IN FLAMES. I THEN CALLED 911 AND RAN OUT TO TRY TO EXTINGUISH THE FIRE WITH A GARDEN HOSE. THE HEAT FROM THE FIRE BURNED THROUGH THE HOOD ON THE DRIVERS SIDE IN THE AREA OF THE BRAKING SYSTEMS MASTER CILINDER, THEN IGNITED THE DRIVERS SIDE TIRE AND ALL PLASTIC COMPONENTS RENDERING THE HOSE INEFECTIVE. BY THE TIME THE FIRE TRUCK ARRIVED, THE FLAMES HAD SPREAD TO THE PASSENGER SIDE OF THE CAR AND A MASSIVE PLASTIC / RUBBER FIRE ENSUED.THE FIREMEN DOUSED IT WITH WATER FOR ABOUT FIFTEEN MINUTES THEN USED A FOAMING AGENT TO EXTINGUISH WHAT WAS LEFT OF THE VEHICLE. AFTER INSPECTING THE REMAINS, IT WAS OBVIOUS THAT THE FIRE STARTED IN THE ENGINE COMPARTMENT BECAUSE THE INTERIOR OF THE CAR WAS MOSTLY INTACT. I HAD OWNED THIS VEHICLE FOR A NUMBER OF YEARS AND HAD IT MAINTAINED ON A REGULAR BASIS. THE ONLY MAJOR REPAIR PERFORMED ON THE CAR WAS REPLACING A DEFECTIVE INTAKE MANIFOLD (THAT TOO SHOULD HAVE BEEN RECALLED, DUE TO THE HIGH NUMBER OF INCIDENTS INVOLVING THAT PERTICULAR MANIFOLD DESIGN). AFTER FURTHER RESEARCH INTO THE CAUSE OF THIS FIRE, I DISCOVERED THAT THIS WAS NOT AN ISOLATED INCIDENT. IT WOULD SEEM THAT THIS IS A COMMON PROBLEM IN SEVERAL MODELS MADE BY THE FORD MOTOR COMPANY. TO RESEARCH THIS PROBLEM GO TO WWW.VEHICLE-INJURIES.COM AND LOOK UNDER "FORD EXPEDITION CRUISE CONTROL SWITCH FIRES".
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10177173December 28, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* - THE CONTACT STATED THAT THE INTAKE MANIFOLD CRACKED AND LEAKED COOLANT. THE VEHICLE HAS APPROXIMATELY 89,000. THE CONTACT WAS DRIVING 55-60 MPH ON THE INTERSTATE, AND THE WEATHER CONDITIONS WERE FAIR. THE CONTACT SAW A PLUME OF WHITE SMOKE FOLLOWING BEHIND HIM. THE CONTACT IMMEDIATELY DROVE THE VEHICLE TO A REPAIR SHOP. THERE WERE NO WARNING SIGNS OR SIGNS OF OVERHEATING. THE DEALER REMOVED AND REPLACED THE INTAKE MANIFOLD AND ADDED ENGINE COOLANT. *AK UPDATED 01/26/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176756December 21, 2006
ENGINE AND ENGINE COOLING
97 FORD CROWN VICTORIA AND 97 MERCURY GRAND MARQUIS WITH 4.6 V8 ENGINES HAVE BOTH HAD THE PLASTIC INTAKE MANIFOLD REPLACED DUE TO CRACKING AND LEAKING COOLANT AND RESULTING IN CONSIDERABLE EXPENSE. THIS OWNER JOINED A CLASS-ACTION SUIT HELD IN FEDERAL COURT IN OAKLAND CALIF. AND ON 12-16-05 ISSUED A JUDGMENT RULING THAT FORD WOULD REIMBURSE FOR THIS PROBLEM. A VERY SHORT THREE MONTH PERIOD WAS PROVIDED FOR OWNERS TO CLAIM THIS REIMBURSEMENT. IT IS NOT KNOWN IF THE COURT REQUIRED NOTIFICATION OF THE OWNERS OF THIS RULING. IF IT DID THIS OWNER DID NOT RECEIVE NOTIFICATION. THE EXPENSE FOR BOTH CARS WAS $1500. FORD NOTIFIED FLEET OWNERS AND OFFERED REPLACEMENT OF THE MANIFOLD. HOWEVER, PRIVATE OWNERS WERE EXCLUDED. IN VIEW OF THIS NOTIFICATION AND THE COURT RULING, REIMBURSEMENT OF THIS EXPENSE SHOULD APPLY TO PRIVATE OWNERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176577December 19, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* - THE CONTACT STATES THAT THERE WAS A RECALL ON HIS 1997 CROWN VICTORIA. THE CONTACT SAID THAT 8:20 AM ON 12/19/06 WHILE ATTEMPTING TO PASS ANOTHER VEHICLE WHEN HE NOTICE A LARGE TRAIL OF STEAM AND SMOKE COMING FROM THE REAR OF HIS VEHICLE. THE CONTACT PULLED TO SIDE OF ROAD AND STEAM AND SMOKE STOPPED, AT WHICH TIME HE OPENED HOOD OF VEHICLE AND NOTICED COOLANT RUNNING ON TOP OF THE ENGINE. CONTACT CALLED THE FORD DEALERSHIP OF KANSAS. THE FORD DEALERSHIP INFORMED CONTACT THAT THE INTAKE RADIATOR HAD CRACKED. THE REPRESENTATIVE THEN ASKED QUESTIONS REGARDING THE PROBLEM AND TOLD HIM THAT THERE WAS A RECALL ON THE INTAKE FUEL MANIFOLD BUT, THAT THE RECALL HAD EXPIRED IN 2004. THE REPRESENTATIVE ALSO TOLD THE CONTACT THAT THE INTAKE HAD TO HAVE A CRACK IN IT IN ORDER FOR THEM TO HAVE REPAIRS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175029December 3, 2006
STRUCTURE:FRAME AND MEMBERS
NOTICEABLE DETERIORATION RUST THROUGH OF RIGHT FRONT PASSENGER SIDE FRAME RAIL ASSEMBLY FORWARD OF THE SHOCK TOWER AND SPRING ASSEMBLY. *2 PART FRAME RAIL, OUTSIDE ASSEMBLY NO APPARENT DETERIORATION BUT PASSENGER SIDE INNER ASSEMBLY HIDDEN BY PLASTIC COVER HAS SEVERE RUST AND SOME AREAS COMPLETE THROUGH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168807September 20, 2006
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
97 FORD CROWN VICTORIA PLASTIC HEADLIGHT ASSEMBLIES FOGGED OVER AND BECAME USELESS AND DANGEROUS..TRIED VARIOUS CLEANING AGENTS TO NO AVAIL..HAD TO REPLACE BOTH HEADLAMP ASSEMBLIES.. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164461August 4, 2006
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE MANIFOLD CRACKED, ENGINE OVERHEATED,BLEW HEATER CORE HAD TO TOW CAR MILES FOR REPLACEMENT. PARTS INCLUDED MANIFOLD,GASKETS, HEATER CORE AND HOSES. THIS AT 84000 MILES AND NO WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162456July 15, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
METAL HYDRAULIC BRAKE LINES CORRODED AND LEAKING TO LOSS OF BRAKE LINES TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162189July 12, 2006
SUSPENSION:FRONT:CONTROL ARM
THE PASSENGER SIDE CONTROL ARM ON FRONT WHEEL OF 1997 FORD CROWN VICTORIA HAS RUSTED TO THE POINT OF THE VEHICLE BEING UN-DRIVABLE AND A DANGER. FORD HAS SAID THIS ISSUE IS DUE TO THE AIR CONDITIONER MOISTURE TUBE THAT DUMPS ON THE IRON FRAME. THEY HAD AT ONE TIME OFFERED TO REPAIR SOME DEFECTS BUT WILL NOT ANY MORE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162169July 11, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, FUEL SYSTEM, GASOLINE:STORAGE
I EXPERIENCED THE FAILURE OF BOTH FRONT HYDRAULIC BRAKE SYSTEM AND REAR HYDRAULIC BRAKE SYSTEM DUE TO CORRODED(RUSTED) BRAKE LINE (PIPING) WITHIN ONE YEAR. I ALSO EXPERIENCED FUEL TANK FAILURE DUE TO RUST AT TANK SEAM AT APPROXIMATELY THE SAME TIME. TANK FAILED 11/30/03, FRONT BRAKE SYSTEM FAILURE 03/16/04, REAR BRAKE SYSTEM FAILURE 12/04, BOTH DUE TO PIPING RUST OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160209June 19, 2006
ENGINE AND ENGINE COOLING
1997 CROWN VICTORIA TECHNICAL BULLETIN 05N04 NHTSA 10018959 DATE OF BULLETIN: DEC, 14, 2005 /INCIDENT JUNE 12, 2006 THIS SETTLEMENT EXTENDED THE COVERAGE OF ALL COMPOSITE INTAKE MANIFOLD 7 YEARS FROM THE ORIGINAL WARRANTY....WHERE DOES THAT LEAVE 1997 OWNERS? THE BULLETIN WAS RELEASED A YEAR AFTER THE EXTENDED WARRANTY COVERAGE ENDED!? ONE YEAR LATE FOR 1997 OWNERS. WHAT SHOULD WE DO BECAUSE IT IS PAST THE EXTENDED WARRANTY? A DEFECT IS A DEFECT WITH OR WITHOUT A TIME LIMIT. WE DID NOT CHOOSE TO HAVE IT BREAK WHEN IT DID....THE DEFECTIVE PART DID THAT FOR US! WHAT CAN WE DO TO GET THIS PART/SERVICE COVERED? THANK YOU FOR YOUR TIME! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157109May 9, 2006
ENGINE AND ENGINE COOLING:ENGINE
THE CLASS ACTION SUIT THAT WAS WON REGARDING 1997 FORD CROWN VIC (AND OTHER MAKES) DEFECTIVE MANIFOLD PART WAS HANDLED INCORRECTLY. MINE JUST WENT AND IS WELL PAST THE MARCH 16TH, 2006 DEADLINE AND OVER 7 YEARS OLD WHICH MAKES RECOURSE EXEMPT. MY CAR IS CURRENTLY IN THE SHOP GETTING A $1300 + ENGINE REPAIR. AND I AM NOT THE ONLY ONE THAT THIS HAS HAPPENED TO. DEFINITELY NOT FAIR!!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156328April 27, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE PULLING INTO THE DRIVEWAY AT 5 MPH, THE VEHICLE LURCHED FORWARD AND CRASHED INTO A TREE WITHOUT WARNING. ALTHOUGH BOTH OCCUPANTS WERE WEARING THEIR SEAT BELTS, MINOR INJURIES WERE SUSTAINED. THERE VEHICLE WAS TOTALED DUE TO THE EXTENSIVE DAMAGE. THE POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. UPDATED 5/10/2006 - *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10153194March 20, 2006
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
I WAS REFERRED BY MR. MICHAEL J. SACKS AT [email protected] HIS RESPONSE: IT SOUNDS LIKE YOU ARE GETTING THE RUN AROUND AND I WOULD RECOMMEND YOU CONTACT NHTSA IN WASHINGTON DC IF THE COMPANY IS NOT WILLING TO FOLLOW THROUGH WITH RECALLS. WEBSITE IS WWW.NHTSA.GOV PROBLEM DETAILS: RECENTLY I RECEIVED AN ESTIMATE FOR WORK FOR $899.14 TO FIX A CRACKED MANIFOLD ALONG WITH GASKETS, AND SEALS ON MY 1997 FORD CROWN VICTORIA, THAT I PURCHASED FROM A USED CAR DEALERSHIP IN BALTIMORE, MD IN 2003. THIS PIECE WAS ORIGINALLY RECALLED BY FORD COMPANY, BUT NEVER REPLACED BY IT'S ORIGINAL OWNER, NOR THE DEALERSHIP THAT I PURCHASED THE VEHICLE FROM. WHEN THIS BREAKDOWN OCCURRED I CONTACTED THE COMPANY WHERE I PURCHASED MY EXTENDED WARRANTY FROM IN SEPTEMBER OF 2005. THE CLAIM WAS DENIED BECAUSE THEY DO NOT COVER ITEMS THAT WERE RECALLED. I WAS THEN DIRECTED BY THE WARRANTY COMPANY TO CALL FORD COMPANY DIRECTLY, I FOLLOWED UP AND MADE THE CALL TO FIND THAT THE MANIFOLD THAT WAS RECALLED HAD A SEVEN YEAR WARRANTY FROM FORD COMPANY THAT HAD EXPIRED. I AM NOW STUCK WITH AN $899.14 BILL OUT OF POCKET EXPENSE FOR SOMETHING I KNEW NOTHING ABOUT UNTIL IT OCCURRED. I FEEL THAT BEFORE SELLING ME THE VEHICLE THIS SHOULD HAVE BEEN INVESTIGATED AND TAKEN CARE OF BY THE DEALERSHIP BRUNS MOTORS. I AM YET TO BE ABLE TO REPAIR THIS PROBLEM, BECAUSE I DO NOT HAVE THE FUNDS. PLEASE ADVISE ME IN ANYWAY THAT YOU CAN, YOUR HELP IS GREATLY APPRECIATED. IF I AM NOT ABLE TO ANSWER THE PHONE PLEASE DON'T HESITATE TO LEAVE A MESSAGE. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151652March 2, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DT*: THE CONTACT STATED WHILE DRIVING THE VEHICLE THE HEAT HAND STARTED TO RISE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT REPAIR SHOP. UPON INSPECTION THERE WAS WATER LEAKING FROM UNDER THE VEHICLE. THE MECHANIC FOUND THE PROBLEM TO BE THE INTAKE MANIFOLD WAS BROKEN. REPAIRS HAVE BEEN MADE. THE MANUFACTURER HAS NOT BEEN ALERTED. UPDATED 03/22/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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