Ford Contour Complaints

3,154 consumer complaints on file.

#746721June 12, 2001
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY
I HAVE WRITTEN TO FORD TO REQUEST A REFUND OF REPAIR WORK DUE TO INFERIOR SPRINGS. I AM ALSO SENDING A WRITTEN STATEMENT TO YOU (NHTSA). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746738June 12, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FORD COUNTOUR COIL SPRINGS FAILED IN PARKING LOT AFTER BEING DRIVEN ON THE EXPRESSWAY AT 70 MPH...THE BODY FELL ONTO BOTH TIRES SHREDDING THEM AT 3 MPH...IF THIS WOULD HAVE HAPPENED AT XWAY SPEEDS I WOULDN`T BE HERE TODAY. FORD DISAVOWS ANY PROBLEMS WITH THE COIL ASSEMBLIES BUT MY INDEPENDENT REPAIR STATION MECHANIC TOLD ME OF MANY CONTOURS WITH SAME PROBLEMS...IT ALSO TOOK FORD MOTOR OVER A WEEK TO GET THE PART IN STOCK...FOR AN AREA THE SIZE OF GREATER DETROIT THAT IN ITSELF IS AWFUL SUSPICIOUS...PLEASE HELP OTHER PEOPLE BEFORE SOMETHING LIKE THIS KILLS SOME INNOCENT PERSON...I AM NOT A TEEN AS I AM 53 AND CERTAINLY NOT A HOT RODDER . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746671June 11, 2001
SUSPENSION:FRONT
I OWN A 1998 FORD CONTOUR, VIN #[XXX]. ABOUT A MONTH AND A HALF AGO, I WAS PREPARING TO TRAVEL ONTO INTERSTATE 79 TO GO FROM MEADVILLE TO ERIE, PENNSYLVANIA. LESS THAN A MILE FROM MY HOME ON HARMONSBURG ROAD, I HEARD A "POP" AND MY VEHICLE FELT LIKE IT HAD A FLAT TIRE. I TRAVELED ABOUT ANOTHER QUARTER OF A MILE TO A GAS STATION AND CHECKED THE TIRE. IT APPEARED TO BE OKAY. AS THE VEHICLE WAS BECOMING HARD TO STEER, I DECIDED TO RETURN HOME. I PUT ON MY FLASHERS AND TRAVELED AT 25 MPH BACK TO MY HOME, A STRAIGHT ONE MILE DRIVE FROM THE GAS STATION. WHEN I TURNED LEFT INTO MY DRIVEWAY, I HEARD A GRINDING SOUND AND MY VEHICLE WOULD NO LONGER STEER. AS SOON AS I WAS OFF THE ROAD, I TURNED OFF THE ENGINE. THE TIRE WAS FLAT, AND THE CAR LEANED TO THE RIGHT-FRONT. AT A VERY LOW SPEED, THE CAR SERIOUSLY TIPPED TOWARD THE GROUND ON THE RIGHT FRONT SIDE. AT A FASTER SPEED, IT COULD EASILY HAVE FLIPPED SEVERAL TIMES. I WAS VERY SHAKEN BY THIS INCIDENT, AND I HAVE BEEN UNCOMFORTABLE DRIVING THIS CAR SINCE THIS FIRST INCIDENT. MY HUSBAND ATTEMPTED TO CHANGE THE TIRE AND FOUND THAT THE SUSPENSION COIL SPRING HAD SNAPPED AND EMBEDDED ITSELF INTO THE TIRE. WE CALLED THE AAA TO HAVE THE CAR TOWED TO LAKE VIEW FORD IN CONNEAUT LAKE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890010June 8, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WIRING HARNESS LOCATED BEHIND THE HEADLIGHT SWITCH MELTED, CAUSING FAILURE OF HEADLIGHT AND PARKING LIGHTS. DEALERSHIP REPAIRED THIS PROBLEM, AND MANUFACTURER INFORMED CONSUMER THAT HIS VEHICLE WAS NOT INCLUDED IN RECALL 99V103000. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890052June 8, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER HAD QUIT. CONSUMER TOOK VEHICLE TO MECHANIC. DURING THIS REPAIR MECHANIC FOUND WIRING HARNESS NEEDED TO BE REPLACED. ALL PLASTIC COATING WAS FALLING APART WHEN BEING TOUCHED. WIRES WERE EXPOSED, AND ONE CIRCUIT HAD SHORTED OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889970June 7, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TRAVELING APPROXIMATELY 20MPH CONSUMER WAS PREPARING TO STOP, WHEN IT ALMOST LOST CONTROL. CONSUMER WILL BE CONTACTING DEALER TO DETERMINE CAUSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889998June 7, 2001
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
CONSUMER WAS TRAVELING ABOUT 35MPH IN A RESIDENTIAL STREET AND SMELLED SOMETHING BURNING. SHE SAW SMOKE COMING IN THROUGH VENTS OF VEHICLE. SHE PULLED OVER AND LIFTED UP HOOD, AND NOTICED THAT THERE WAS A FIRE UNDERNEATH ALTERNATOR. DEALERSHIP WAS NOTIFIED.*AK THIS IS THE SECOND FIRE VEHICLE HAS EXPERIENCED, THE FIRST FIRE WAS CAUSED BY THE ENGINE COOLING FAN, WAS LATER DECIDED TO BE A RECALL, NO ONE IS SURE OF THE CAUSE OF THE SECOND FIRE. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#561480June 6, 2001
UNKNOWN OR OTHER
THE DECORATIVE PLASTIC PIECE CAME OFF THE DASHBOARD SHORTLY AFTER THE VEHICLE WAS PURCHASED. THE DEALER PUT IT BACK,BUT THE PIECE CONTINUED COMING OFF AND IT WAS PUT BACK AGAIN. THE MANUFACTURE WAS NOT HELPFUL TO CORRECT THE DEFECT. *YH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746500June 6, 2001
EXTERIOR LIGHTING:TAIL LIGHTS, INTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I CARRIED MY CAR TO THE DEALERSHIP FOR RECALL SERVICE. THE DEALERSHIP NEVER COMPLETED THE RECALL WORK, BUT DID BILL FORD FOR IT. THE DEALERSHIP LATER OFFERED TO FIX THE SYMPTOMS THAT THE FAULTY PARTS WERE CAUSING FOR A FEE OR $279. I DID NOT HAVE $279 AT THE TIME TO PAY FOR THE SERVICE SO I PURCHASED THE PARTS FOR $101. AFTER I HAD INSTALLED THE PARTS, I SAW A NOTE IN THE PACKAGE THAT DESCRIBED WHAT THE DEALER SOLD TO ME. THE DEALERSHIP ACTUALLY SOLD ME THE RECALL REPAIR KIT. I HAVE THE DOCUMENTATION AND ORIGINAL PART TO PROVE THIS IS THE CASE. *AK ALSO TAIL LIGHTS AND DASH LIGHTS ARE INOPERABLE,HEAD LIGHT SWITCH HAS BURNED OUT, CONSUMER STATES HE SHOULD BE REIMBURSED FOR THE WARRANTY WORK , CONSUMER STATES HE HAS IN HIS POSSESSION THE RECALLED PART AND THAT HTE DEALERSHIP DID NOT PERFORM THE WORK, THAT THEY CLAIM THEY REPLACED, EVEN THOUGH THE WARRANTY WORK WAS NOT PERFORMED BY DEALERSHIP THE FORD MOTOR COMPANY WAS BILLED FOR THE WARRANTY REPAIRS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889810June 5, 2001
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING NOTICE VEHICLE RUNNING ROUGH. ALSO, NOTICE LITTLE OVERHEATING NEXT DAY VEHICLE WOULD NOT START. DEALER STATED HEAD GASKET NEEDED TO BE REPLACED.*AK CONSUMER ALSO STATES THE FLYWHEEL WAS REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889824June 5, 2001
ELECTRICAL SYSTEM:WIRING
INSULATION ON WIRES IS CRACKED, AND WIRES ARE EXPOSED, MOSTLY WHERE COOLING FAN IS LOCATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746381June 4, 2001
VEHICLE SPEED CONTROL
THROTTLE BODY HOSE ASSEMBLY : LOUD HOWLING SOUND, ENGINE SURGING. ENGINE: STALLS WHEN FIRST STARTED WHEN ENGINE IS COLD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746411June 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561425June 1, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, ENGINE AND ENGINE COOLING
CONSUMER EXPLAINS THAT ENGINE LIGHT STAYS ILLUMINATED AND VEHICLE BROKE DOWN, MECHANIC ORDERED PART WHICH WAS PART OF A RECALL AND REPLACED, VEHICLE BROKE DOWN ONCE AGAIN DUE TO SHORT IN THE WIRE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746237June 1, 2001
SUSPENSION:FRONT, TIRES, SEATS, POWER TRAIN:AUTOMATIC TRANSMISSION, EXTERIOR LIGHTING:HEADLIGHTS, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, ELECTRICAL SYSTEM:IGNITION
PROBLEMS STARTED AT 119MILES, DEALERS EITHER DON'T CONFIRM PROBLEM OR SAY IT'S NORMAL FOR THIS CAR. MULTIPLE REPAIR ATTEMPTS AT 4 DEALERS. SEVERE VIBRATION AND PULL AT HIGHWAY SPEEDS ARE THE TIRES (CONFIRED WITH MY WINTER TIRES-NO PROBLEM), KLUNKING FROM FRONT END WHEN GOING OVER BUMPS, ALL DASH WARNING LIGHTS COME ON DURING WINTER AT IDLE-GO OUT AFTER RESTART OR ENGINE ACCELERATION, FRONT SEATS WOBBLE SIDE TO SIDE-DEALER SAYS NORMAL FOR CAR-WAN'T PRESENT WHEN NEW, PULSING FRONT END SHIMMY ON HIGHWAY-NOT TIRE RELATED-POSSIBLE CV SHAFT ISSUE-DEALERS STATED NPF, ENGINE SPARK KNOCKS UNDER LIGHT LOADS-NO CHANGE WITH DIFFERENT GAS GRADES OR BRANDS-DEALERS SAYS NPF, HEADLAMPS GO DIM AT IDLE-DEALERS SAYS NORMAL-NOT PRESENT WHEN NEW, POOR LOW BEAM VISIBILITY FROM HEADLAMPS, ALUMINUM WHEELS ARE TOO POROUS-LOSE ABNORMAL AIR AMOUNTS-DEALER SAYS NPF. MOST OF THESE HAVE BEEN SINCE NEW OR STARTED WITHIN 1ST YEAR OF NEW- NO DEALERS HAS YET "CONFIRMED" PROBLEMS WHEN THEY ARE READILY APPARENT TO OTHERS. IN SHOP FOR OVER 3 MONTHS TOTAL SINCE NEW. *AK (TIRESIZE: P205/60R15)( DOT NUMBER: TIRE SIZE: P205/60R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561407May 31, 2001
AIR BAGS
CONSUMER WAS INVOLVED IN AN ACCIDENT WHERE THE VEHICLE ROLLED SEVEN TIMES, THE AIR BAGS EXPERIENCED NO DEPLOYMENT, CONSUMER WAS INJURED IN ACCIDENT. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#889413May 30, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
LEFT FRONT COIL SPRING BROKETHROOUGH TIRE. VEHICLE HAD TO BE TOWED, AND COIL SPRING REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746146May 30, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WATER PUMP PROPELLOR DISINTEGRATED AND CAUSED ENGINE TO EXTREMLY OVERHEAT WITH IN A MATTER OF MINUTES WITH NO WARNING AT ALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889326May 29, 2001
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WOULD BE DRIVING WHEN ALL LIGHTS IN VEHICLE WOULD GO OUT, AND THEN VEHICLE WOULD STALL. ALTERNATOR FAILED TO CHARGE BATTERY. TOOK TO DEALERSHIP, HAD BATTERY REPLACED FOR 4TH TIME IN 3 YEARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746094May 29, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
IN OCTOBER 1999 I HAD MY HEATER FAN FIXED BECAUSE OF A RECALL. WITHIN 12 MONTHS IT BROKE AGAIN AND THE COMPANY FIXED AGAIN ON 8/30/00. IN DECEMBER IT BROKE AGAIN WHICH IS LESS THAN 6 MONTHS. I CALLED BRUNSWICK FORD AND THEY SAID I WOULD HAVE TO PAY TO HAVE IT FIXED BECAUSE FORD MOTOR WOULDN'T COVER ONLY ONCE TO FIX THE ITEM. I CALLED FORD MOTOR AND COMPLAINED BECAUSE IT KEEPS BREAKING AND THEY SAID THAT IT WAS FIXED AND DIDN'T CARE THAT IT HAD BROKEN 2 TIMES AND LESS TIME BETWEEN EACH. THEY SAID THAT THE VEHICLE WAS OLDER AND SO MANY MILES THAT THAT PROBABLY WAS WHY IT KEPT BREAKING. I WAS VERY FRUSTRATED AND FELT THERE WAS NO WHERE TO TURN. ONCE THE RECALL IS FIXED IS THERE A TIME LIMIT OR MILEAGE LIMIT THAT SHOULD PERTAIN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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