Ford Bronco Complaints (2021)

230 consumer complaints on file.

#11625444November 15, 2024
SUSPENSION:REAR:SHOCK ABSORBER
The contact owns a 2021 Ford Bronco. The contact stated that the passenger’s side rear shock was blown. While driving 35 MPH over a bump in the road, or while driving over a wet surface, the rear of the vehicle was fishtailing. There was oil leaking from the shock. The contact had a nail in the tire, and after removing the wheel, the contact became aware that the shock was covered in oil. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the rear shocks needed to be replaced. The vehicle was not repaired due to the parts being on back order. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618935October 9, 2024
SUSPENSION
Both rear shocks disassembled. The external reservoir to the factory 2021 Badlands bilstein shocks fell off at or around 36,000 miles. I did not hit a particular pothole, drive off road, it’s used for town/highway driving only, yet both external reservoir cylinders fell off at some point. These are solid cylinders that could cause damage to other vehicles. Now, my vehicle has an unsafe suspension ride, bouncy and kicks, and I’m scheduled for out of pocket repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618050October 4, 2024
UNKNOWN OR OTHER
Back window clips on this softo top ford bronco broke cause water to enter thru the clip holes and lil gap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613754September 10, 2024
UNKNOWN OR OTHER
I had multiple issues with the window/door drivers side rear. At first the door would not open because of the window getting stuck up. The window would also get stuck open at times. The vehicle was brought back to the dealership 3x for this same issue. The top seam (weather strip) appeared to "fall" down and trap it and then other times the window wouldn't completely close and you could hear whistling sound from the air forcing through the space. This had been going on until this past week when while driving on the highway the window just shattered into pieces. Thankfully no one was in that seat at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610145August 22, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 23V165000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610008August 21, 2024
FUEL/PROPULSION SYSTEM
While driving my family of 4 the week before last, our Bronco without warning began shaking and then lost all power / ability to accelerate. I was able to pull to the side of the road before the engine completely shut off. A warning light then showed indicating “manual restart required” for which I could not locate any information in the manual. This happened in 110 degree heat and with young kids in the car. There was no previous warning and the engine would not reengage. Vehicle had to be towed 100 miles to Ford dealership nearer to our home. Dealership diagnosis indicated the problem was the fuel pump which then was replaced, although they did not acknowledge that this was a “known” issue. We were fortunate this happened in an area where we were able to pull over outside of a direct traffic lane and did not happen 15 minutes later where we would have been traveling at high speed on a busy freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608922August 16, 2024
SUSPENSION
Shocks blew out on the highway with 47500 miles on it.vehicle was pushed sideways when hitting bumps
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606019August 2, 2024
FUEL/PROPULSION SYSTEM
Vehicle stopped multiple times over the course of 2 weeks. 1 time it shut off while driving on a side road. I was able to restart and continue on. The last time it shut off in my driveway abs would not start again. Vehicle Ford dealership was recently towed to Ford dealership awaiting repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605248July 29, 2024
SUSPENSION
The contact owns a 2021 Ford Bronco. The contact stated while driving 60 MPH, the driver's side rear shock absorber became detached and struck the vehicle traveling behind. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the shock absorber had exploded causing the shock to detach from the vehicle. The vehicle was repaired, but the failure reoccurred within a year. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604442July 25, 2024
VISIBILITY/WIPER
Ford Bronco windshield washer reservoir will no longer hold fluids. Multiple attempts to refill lead to the reservoir being empty. This is problematic as the windshield CANNOT be cleaned while driving the vehicle. Finally got an appointment with a Ford dealer to be told that the washer reservoir needs to be replaced, that they know these crack and fail, and that I was 9 days out of warranty. Dealership also stated there was a long backlog to get a replacement washer reservoirs (3-4 weeks minimum). There is no way that the reservoir could have been damaged by us (the owner) - it is nestled between the exterior and interior of the front quarter panel and inaccessible unless the exterior quarter panel is removed. This appears to be a well-known issue with Bronco owners as many forums (easily found in internet searches) have numerous complaints and discussions about the leaking washer fluid reservoirs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602482July 15, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Bronco lost power, crank no start, 24 miles from a maintained road. Left us stranded and required 5 Jeeps to recover vehicle to pavement before having it towed to dealer 172 miles away. Extremely dangerous situation to lose power descending a steep hill and leaving vehicle stranded miles off road in 100+ degree weather. Low Fuel pressure DTC captured, possible loss of fuel pump, several similar reports on [XXX] . Currently at dealership for diag and warranty work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588716May 14, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Week and half ago engine started idling real rough, sputtering, then drove about 100 yds. Engine conked out in middle of intersection and would not restart. Was dangerous because had 3 grandchildren in back seat. Because engine wouldn’t start I had trouble trying to get it in neutral to push vehicle to side of road. Had to walk grand kids back to their house. Got a AAA tow approximately 35 miles to Ford dealer where purchased. There were no warning messages prior to engine failure except the rough idle and sputtering Vehicle was diagnosed as a fuel pump failure, but vehicle is still at dealership over 10 days awaiting parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583179April 15, 2024
UNKNOWN OR OTHER
I was towing the vehicle with my Class A RV. It was a total loss nothing could be inspected. I was in hour number 6 of our long drive to Key West. I looked out of my left side mirror and noticed smoke coming from behind my RV. I immediately pulled off the interstate onto the shoulder. I moved behind my RV and noticed the vehicle was on fire. Within in seconds the fire engulfed the whole vehicle. I had seconds to unhook it from my RV. It took me three tries to unhook because of the smoke. I eventually got it unhooked and went back to the front of the RV and pulled forward out of harms way.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11579108March 24, 2024
ENGINE
2.7 engine failure while accelerating on to a hwy. Loss of acceleration and power. I was unable to get fully off the road. Engine was replaced under warranty only 3,636 miles on car. No warning lights prior to this failure. Once engine failed and started smoking the check engine light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576824March 12, 2024
STRUCTURE
The contact owns a 2021 Ford Bronco. The contact stated while driving 55 MPH, the contact heard an abnormal popping sound from the rear of the vehicle. When the contact stopped at his destination, he observed that the rear removable soft top had come loosened, and the plastic clips used to hold the soft top in place had fractured due to the force of the air blowing over the roof of the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact stated that the failure had occurred for the second time and had been previously repaired a year prior. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 23-2091 Loose Exterior Fabric on Rear Window (Structure). The failure mileage was 42,725.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573451February 22, 2024
SUSPENSION
The stock bilstein shocks lost the reservoir for hydraulic fluids causing shock absorber to fail while driving. the canister simply fell off. I didn't hit anything other than normal bumps in the road. The vehicle has never been in an accident or offroad to cause the canister to fall off. Many other owners have complained on different blog sites about this same issue. This causes the vehicle to bounce uncontrollably since the shocks are rendered useless without the hydraulic canister/reservoir. Bouncing down the highway is super dangerous, and Ford didn't really seem to be worried that this is happening when I called the 800 Ford Assistance number two different times. I think a recall of these shock absorbers is required. I ended up having to pay for brand new shocks after 36,600 miles and Ford told me I had to use OEM (same bad designed shocks) to maintain my extended warranty. Please research and recall this dangerous part. Here is one forum discussing the issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570118February 5, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 23V165000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer and two unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA hotline for assistance. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568211January 27, 2024
ELECTRICAL SYSTEM
The prime screen fails, will not enable any system updates, interconnectivity via bluetooth devices fails...basically everything to do with the primary screen fails. We have documentation to show multiple visits to the dealership that have not been able to fix it. Most recently the dealer has a full screen replacement parts on backorder. They state they have no idea when the backorder will be resolved as they believe the factory will not ship the parts until they are no longer having quality control issues. This has been numerous visits to the deal on the same issue so we need to invoke the lemon law to address this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567524January 24, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 23V165000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted it was confirmed that the software to perform the update was not available. The manufacturer was made aware of the issue, and it was confirmed that the parts to perform the software updates were not available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562143December 27, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Four hours into a drive today, going down a fairly steep hill @ ~30mph into a 4 point intersection my Bronco lost all power, brakes and steering. I mean it had nothing. We barely made it thru the intersection because the cars coming directly at us slammed brakes. I had no control and went off the road into someone’s yard, barely missing their fence. It was the scariest thing we’ve ever encountered. My son in the back screaming STOP at the top of his lungs is burned in my brain. What makes all of this worse is that Ford just had it in the shop for 3 days because the week before when they had my Bronco in the shop for yearly inspection/oil change and under their care it had the first symptoms of this issue. I received an app notice of a battery failure AND at their request because of this new issue they wanted my car for a “longer look” the following week. Today was first time driving it since they handed it back to me (I use the valet service that picks up and drops it back to me). Ford could come back and say they will give us a new car and there’s no way I can ever convince my wife to get back in this car. She was absolutely freaked out as the cars coming towards us would have drilled her door. It took Ford 4 hours to come 17 miles to tow us (probably a contractor) to the local Ford dealer that was closed by the time it arrived. We had to Uber to Enterprise and then drive the rental home four hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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