Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#8017022August 22, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
ONE MIRROR HAD TO BE REPLACED ON THE OUTSIDE DUE TO HINGE ATTACHMENT CONTINUOUSLY WEAKING. CURRENTLY, OTHER SIDE NEEDS REPLACING DUE TO SAME PROBLEM. THIS MAKES IT DIFFICULT FOR THE DRIVER TO SEE CLEARLY WITHOUT DISTORTION/MOVEMENT. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016887August 21, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
WHILE DRIVING AT ANY SPEED AND WITH WARNING MASTER BRAKE CYLINDER HAD CRACKED, AND WASCAUSING FLUID TO LEAK. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015919August 9, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, STRUCTURE:BODY:DOOR
TRANSFER CASE IS LEAKING, VEHICLE HAS BEEN TAKEN INTO DEALERSHIP FIVE TIMES ALREADY FOR TRANSFER CASE LEAK, BUT SOLUTIONS DO NOT WORK. *AKCONSUMER RECEIVED NO HELP FROM THE DEALERSHIP. CONSUMER IS REQUESTING REPLACEMENT OF VEHICLE. ALSO THERE WAS A NOISE COMING FROM THE FRONT OF VEHICLE, THE PASSENGER QUAD DOOR WILL NOT OPEN WITH THE INNER HANDLE, THE LOCK RODS WERE OUT OF ADJUSTMENT. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015882August 8, 2002
SUSPENSION
WHEN DRIVING ON EITHER DRY OR WET ROAD SURFACES AND RUN OVER ABUMPS OR POT HOLES, IT CAUSES VEHICLE TO LOSE CONTROL OR WANDER ACROSS THE ROAD. VEHICLE BEEN TO THE DEALER ON THREE OCCASIONS, AND THEY STATED THAT IT WAS THE NORMAL CHARACTERISTIC OF VEHICLE. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765350August 7, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY TRUCK STALLS UNEXPECTEDLY UP TO 3 TIMES A DAY ALMOST ALWAY IN THE EVENING. THIS HAPPENS WITHIN THE FIRST 3 MILES THAT I DRIVE. THE TRUCK IS THEN VERY HARD TO GET STARTED AND KEEP RUNNING. I HAVE HAD THE TRUCK IN FOR SERVICE 3 TIMES, AND HAVE ALSO CONTACTED THE CUSTOMER SERVICE CENTER AND REPEATEDLY GET UN RETURNED PHONE CALLS. THIS TRUCK IS LIFE THREATENING TO ME MY FAMILY AND ANYONE ELSE THAT IS AROUND WHEN THIS HAPPENS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765351August 7, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE HEATED ELECTRIC MIRRORS ON MY 2002 DODGE 1500 QUAD CAB PICKUP ARE DEFECTIVE. BOTH THE PASSANGER AND DRIVERS SIDE MIRRORS WHICH MOUNT TO THE DOOR FRAME HAVE COME APART. THE DESIGN OF THE MIRROR AS WELL AS THE COMPONENTS INSIDE ARE FAULTY. THERE IS A SHAFT INSIDE THE MIRROR CASE THAT HOLDS THE MIRROR STATIONARY BY THE TENSION HELD BY A COIL SPRING ON THE HOUSING. THE NORMAL PURPOSE OF THIS MECHANISM IS TO ALLOW THE MIRROR TO FOLD IN OR OUT WHEN THE MIRROR STRIKES A FIXED OBJECT, SAVING THE MIRROR FROM BEING BROKEN. IN THIS FAULTY ASSEMBLY, THE RETAINER CLIP WHICH HOLDS THE COIL SPRING AND MIRROR HOUSING IN PLACE FAILS, ALLOWING THE MIRROR TO SWING TOWARD THE FENDER WHEN SLOWING OR TOWARD THE DOOR WINDOW WHEN SPEEDING UP. NOT ONLY DOES THIS RENDER THE MIRROR USELESS, IT ALSO INCREASES THE CHANCES OF HAVING AN ACCIDENT FORM NOT BEING ABLE TO SEE ANYTHING BEHIND THE VEHICLE WHEN BACKING OR ANYTHING TO THE SIDE WHEN SWITCHING LANES. THE MIRROR COULD POSSIBLE COME OFF THE SHAFT COMPLETELY CAUSING DAMAGE TO THE VEHICLE AND BY BECOMING A PROJECTILE ON THE HIGHWAY. THE MIRROR COULD ALSO HIT THE DOOR GLASS CAUSING IT TO SHATTER. REPLACEMENT MIRRORS ARE ON BACK ORDER ACCORDING TO THE DEALER AND THERE HAVE BEEN MANY MIRRORS THAT HAVE FAILED. BOTH THE MECHANICS AT THE DELEARSHIPS AND CHRYSLER KNOW ABOUT THE DEFECT. THE ONLY WAY TO GET THE MIRRORS REPLACED IS AFTER THEY ACTUALLY FAIL. AFTER THE PASSANGER SIDE MIRROR FAILED, I HAD IT REPLACED AT THE DEALERSHIP. THE SERVICE MANAGER TOLD ME THAT THEY WOULD NOT REPLACE THE DRIVERS SIDE MIRROR UNLESS IT ACTUALLY FAILED. A COUPLE OF WEEKS LATER, IT FAILED AS WELL, LEAVING ME IN VERY HEAVY TRAFFIC WITHOUT A DRIVERS SIDE MIRROR.I BELIEVE CHRYSLER SHOULD RECALL ALL VEHICLES WITH THE DEFECTIVE MIRRORS AND REPLACE THE PAIR TO GET THIS DANGER OFF THE STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567014July 31, 2002
STEERING: STEERING WHEEL/HANDLE BAR
CONSUMER STATES STEERING COLUMN IS DEFECTIVE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015269July 31, 2002
SUSPENSION
AT HIGHWAY SPEED IF VEHICLE HITS A BUMP IN ROAD VEHICLE GETS WHEEL HOPS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764898July 30, 2002
SUSPENSION:FRONT
VEHICLE'S FRONT END JUMPS FROM SIDE TO SIDE WHEN GOING OVER BROKEN PRAVEMENT CAUSING LOSE OF CONTROL OF TRUCK. ALSO THE REAR WHEELS SKATES FROM SIDE TO SIDE WHEN GOING OVER BROKEN PRAVEMENT IN ROAD CAUSING LOSE OF CONTROL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764918July 30, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE MECHANISM THAT HOLDS THE OUTSIDE MIRROR IN PLACE FAILED DUE TO UNKNOWN CAUSE. THE MIRROR FLOPS AROUND MAKING VISION IN IT IMPOSSIBLE. WHEN I TOOK IT TO THE DEALER FOR REPAIR I WAS INFORMED THAT THEY WERE ON BACKORDERR AND PROBABLY WOULD NOT BE AVAILABLE FOR A MONTH OR MORE DUE TO THE NUMBER OF THES FAILURES NATIONWIDE THEY WERE OVERWHELMED WITHORDERS. HE ALSO STATED THAT HE PERSONALLY KNEW OF MANY VECHICLES DRIVING THAT HAD BOTH MIRRORS BROKEN IN THE SAME WAY. THEY TRIED TO TAPE IT IN PLACE BUT THIS FAILED TO HOLD THE FIRST TIME I TOOK IT ON THE FREEWAY WHICH MEANS I HAD NO VISION DOWN THE DRIVER'S SIDE OF THE CAR AND I BELEIVE THE IS ILLEGAL AS WELL A VERY DANGEROUS. I BELIVE THA IF THIS IS AS IT APPEARS TO BE A VERY LARGE SCALE PROBLEM THAT THERE SHOULD BE A RECALL OF THIS MIRROR. I DON'T FEEL COMFORTABLE WITH SIMPLE REPLACEMENT IF THIS IS A PROORLY MANUFACTURED PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014863July 26, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN VEHICLE WAS IN PARK ON A FLAT SURFACE AND IT ROLLED BACK, CAUSING DAMAGE TO VEHICLE. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#786051July 23, 2002
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
CONSUMER STATES REAR DIFFERENTIAL BEGAN MAKING LOUD PINGING SOUNDS AS IF METAL WAS COOLING AFTER THE VEHICLE HAD BEEN TOWING A TRAILER FOR THREE HOURS ON THE HIGHWAY. PAINT WAS BUBBLING OFF OF THE DIFFERNETIAL. DEALER FOUND THE ENTIRE DIFFERENTIAL AND REAR AXLE BEARINGS NEEDED TO BE REPLACED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014145July 17, 2002
SUSPENSION, TIRES
WHILE DRIVING THE VEHICLE HIT A BUMP LOSING CONTACT WITH THE ROAD AND JUMPED INTO ANOTHER LANE, THE VEHICLE ALSO HYDROPLANES WHILE BEING DRIVEN IN RAINY WEATHER, THE DEALER HAS BEEN CONTACTED ABOUT THESE PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014128July 17, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
NECK OF FUEL TANK IS EXPOSED DUE TO THE FACT THAT VEHICLE HAS NO WHEEL WELL COVERS. *AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764304July 16, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
DRIVERS SIDE EXTERNAL REARVIEW MIRROR BASE "SNAPPED". IT NOW SWIVEL'S LOOSELY WHEN DRIVING PREVENTING NORMAL/SAFE USAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014054July 16, 2002
SUSPENSION
WHILE DRIVING 50 MPH SUSPENSION DROPPED, CAUSING LOSS OF CONTROL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764235July 14, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
I BOUGHT THE DODGE RAM ON JANUARY 6, 2002. ON APPROXIMATELY 6/10/2002 I HAD FOLDED IN THE PASSENGER AND DRIVER MIRRORS FOR APPROXIMATELY 4 CAR WASHES OVER THOSE MONTHS. ABOUT TWO DAYS AFTER THE LAST CAR WASH, THE MIRRORS WERE FOLDED OUT LIKE NORMAL. I WAS DRIVING APPROXIMATELY 10-15 MILES AN HOUR IN NO WIND AND THE PASSENGER SIDE VIEW MIRROR BEGAN TO "FLOP" BACK AND FORTH. I LOOKED AT IT AND COULD LIFT UP ON IT APPROXIMATELY ONE INCH. ALTHOUGH IT WAS STILL CONNECTED, IT WAS NOT LOCKING INTO PLACE. I CALLED TOWBIN DODGE FOR AN APPOINTMENT AND THE FEMALE I SPOKE TO AT THE SERVICE DEPARTMENT ASKED ME IF IT WAS THE PASSENGER SIDE MIRROR. I TOLD HER YES AND SHE STATED THAT I WOULD BE THE FIFTH 2002 RAM SHE HAS SEEN WITH THAT PROBLEM IN THE PAST TWO WEEKS. I TOOK MY TRUCK IN FOR THE APPOINT MENT THE NEXT WEEK. THEY TOLD ME THAT THEY HAD LOST THE NEW MIRROR AND DID NOT HAVE ANY MORE. THEY EXPALINED THAT ANOTHER WOULD BE IN ON 7/5/2002. I CALLED ON 7/6/2002 AND MADE ANOTHER APPOINTMENT FOR 7/15/2002 TO GET THE MIRROR FIXED. ON 7/12/2002, I FOLDED THE MIRRORS FOR YET ANOTHER CAR WASH. I RETURNED THE DRIVERS SIDE MIRROR BACK TO ITS POSITION. THE NEXT MORNING I PULLED OUT OF MY DRIVEWAY AND THE DRIVERS SIDE MIRROR STARTED "FLOPPING" AROUND EXACTLY THE WAY THE PASSENGER SIDE HAS BEEN. I BELIEVE THAT BECAUSE BOTH OF MY MIRRORS HAVE BROKEN AND AFTER WHAT THE SERVICE DEPARTMENT TOLD ME ABOUT OTHER VEHICLES, THAT THIS IS A MAJOR SAFETY ISSUE. THIS IS A FULL SIZE TRUCK AND IT IS EXTREMELY HARD TO DRIVE WITH THE MIRRORS FLOPPING AROUND AND THE FACT THAT YOU CAN NOT SEE EITHER SIDE OF YOU. THANK YOU FOR YOUR TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8013569July 9, 2002
ENGINE AND ENGINE COOLING:ENGINE
REPLACED ENGINE TIMING GEAR AND CHAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763918July 8, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
BOTH OUTER MIRRORS SNAPPED AND SWING UN RESTRAINED. UNABLE TO SAFELY CHANGE LANES. THE MORE RECENT FAILURE WAS WHILE TOWING A TRAILER WITH CHILDREN IN THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763745July 2, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
AS A STATE TROOPER, I HAVE HAD A RANCHER EXPLAIN TO ME THAT THREE OF HIS 2002 DODGE 4X4 TRUCKS HAVE HAD THE TRANSFER CASE AND DRIVE AXLE "EXPLODE". ONE INCIDENT SENT A PART THROUGH THE FLOORBOARD OF THE TRUCK INTO THE CAB. COULD THESE INCIDENTS BE ASSOCIATED WITH THE JUNE 13, 2002 RECALL ON BRAKES? THE CONVERSATION CAME UP WHEN I TOLD THE RANCHER OF MY NEWLY PURCHASED DODGE PICK-UP TRUCK. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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