Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10041392October 7, 2003
ELECTRICAL SYSTEM
I PURCHASED A 2002 QUAD CAB 4X4 IN FEBRUARY 2002. FROM ABOUT THE THIRD MONTH, AND UNTIL NOW, AT TIMES THE TRUCK WILL SHUT OFF ITSELF, NORMALLY AT A STOP SIGH OR LIGHT. THERE ARE TIMES WHEN THE TRUCK WAS ROLLING TO A STOP THAT IT SHUTS DOWN. THIS SEEMS TO HAPPEN MORE IN COOLER TEMPERATURE. I HAD THE DEALERSHIP CHECK THE TRUCK APPROXIMATELY 10 TIMES FOR THIS CONDITION AND THEY SAY NOTHING AND THEY CANT DUPLICATE THE PROBLEM. THEN THEY INSTALLED A VDAQ SYSTEM (THE ONLY ONE IN THIS COUNTRY) TO MONITOR THE COMPUTER AND BE MONITORED BY CHRYSLER 24HRS A DAY 7 DAYS A WEEK. ABOUT 3 WEEKS AGO I GET A CALL FROM THE SERVICE WRITER, ROB, ASKING ME IF ON THE 25 AND 26 OF AUGUST IF I HAD STARTED AND TURNED OFF THE TRUCK 6 TIMES IN 15 MINUTES ON THOSE TWO DAYS. THOSE WERE WORK DAYS SO THE TRUCK WAS PARKED. AFTER THE LAST TIME IT STALLED ON SEPTEMBER. 25 I WAITED TO HEAR FROM CHRYSLER, NO CALL. ON MONDAY THE 29TH I CALLED ROB AT SERVICE AND ASKED HIM IF HE HAD HEARD FROM CHRYSLER. HE SAID THAT THE LAST HE HEARD THEY WANTED ME TO TAKE THE TRUCK IN TO REMOVE THE MONITORING DEVICE, I TOLD HIM THEY COULD HAVE THE WHOLE STINKING TRUCK BACK. I ALSO HAVE A BELL THAT SOUNDS WITH A LIGHT ON THE DASH THAT COMES ON THEN SHUTS OFF. THIS LEMON DODGE WILL BE THE LAST DODGE I WILL EVER OWN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041301October 6, 2003
FUEL SYSTEM, DIESEL
MY TRUCK IS A 2002 DODGE RAM 2500 HAS ABOUT 2 WEEKS AT A DEALER (WEISNER DODGE) WITH BOTH OF THE DIESEL PUMPS DAMAGED. THE TRUCK IS CURRENTLY UNDER THE 36,000 MILE WARRANTY AND THE COST TO FIX IT IS APPROXIMATELY $4,000. THE DEALER IS BLAMING THE PROBLEM ON THE FUEL. HOWEVER, THE FUEL COMPANY (CONOCO) CONDUCTED AN INVESTIGATION AND TO THEM, THE PROBLEM IS NOT FUEL BASED. NEITHER THE LOCAL DEALERS WANT TO ACKNOWLEDGE THIS SITUATION, NOR DOES CONOCO. I NEED A DIRECT RESPONSE FROM THE MANUFACTURER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042096October 1, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT APPROXIMATELY 35 MPH, VEHICLE WENT OFF THE ROAD AND HIT A TREE STUMP. FRONT AIR BAGS DID NOT DEPLOY, AND THERE WAS NO INDICATION BEFORE THE CRASH THAT THERE WAS A PROBLEM WITH THE AIR BAGS. DRIVER SUSTAINED MINOR BRUISES TO THE FACIAL AREA. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10037711October 1, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE STALLED WHILE THE VEHICLE WAS IDLING AT A STOP LIGHT. THE DEALER PERFORMED NUMEROUS UPDATES, REPAIRED A VACUUM LEAK, REPLACED THE THROTTLE BODY AND GASKET AND THE VEHICLE STILL CONTINUED TO STALL. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040902September 29, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
BRAKE FAILURE ON 2002 DODGE RAM WITH 13,000 MILES DUE TO LOOSE BRAKE LINE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10040705September 26, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN ACCELERATING. INTERMITTENTLY ACCELERATOR PEDAL WOULD STICK AND WOULD NOT GO OVER 20 MPH. CAUSE HAS YET TO BE DETERMINE. HAD TAKEN TO DEALERSHIP, BUT THE PROBLEM HAD NOT BEEN RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040792September 26, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TWO DAYS AFTER PURCHASING THE VEHICLE BRAKE FAILED, AT 4500 MILES WHILE DRIVING AT 40-MPH. WHILE APPLYING THE BRAKES PEDAL WENT TO THE FLOOR, AND THERE WERE NO BRAKES AT ALL. AS RESULT, VEHICLE WAS INVOLVED IN A FRONT COLLISION. BOTH TIMES DEALER COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040702September 25, 2003
STEERING
WHILE DRIVING THE STEERING WHEEL LOCKED UP AND MADE IT IMPOSSIBLE TO STEER THE VEHICLE. THIS HAPPENED THREE TIMES IN ONE DAY NEARLY CAUSING A COLLISION IN EACH INSTANCE. THE DEALER AND THE MANUFACTURER HAVE BEEN NOTIFIED OF THIS PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039345September 23, 2003
AIR BAGS
2002 DODGE RAM 1500 HAD A SEVERE FRONT END COLLISON THAT TOTALLED THE TRUCK AND BENT THE FRAME INTO A DIAMOND SHAPE. NEITHER THE PASSENGER NOR DRIVER SIDE AIR BAGS DEPLOYED. THERE WAS NOT A PORTION OF THE FRONT END OF THE VEHICLE THAT DID NOT SUSTAIN DAMAGE. SEVERAL BODY SHOPS HAVE STATED THAT, THAT KIND OF COLLISION IS WHAT THE AIR BAGS ARE MADE FOR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10040399September 23, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING VEHICLE APPROXIMATELY 55 MPH VEHICLE STARTED TO SHAKE SEVERELY. HAVE TAKEN VEHICLE TO DEALERSHIP, AND MECHANIC INDICATED THAT THE PROBLEM WAS WORN DISC ROTORS, WHICH NEEDED TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039259September 21, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY OIL PUMP WENT OUT ON MY 2002 DODGE RAM 1500 QUAD CAB AND DODGE DEALERSHIP AND DAIMLER CHRYSLER STATE THEY ARE NOT RESPONSIBLE. IT IS STILL UNDER WARRANTY. THEY SAY IT IS DUE TO SLUDGE IN THE ENGINE FROM LACK OF OIL CHANGES. I HAD THE OIL CHANGED FROM SERVICE CENTERS. THE DAMAGE IS OVER $1000.00 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039069September 17, 2003
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TAILGATE COMPLETELY SEPARATES FROM TRUCK WHILE DRIVING - DODGE REFUSES RESPONSIBILITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039078September 17, 2003
SEATS:FRONT ASSEMBLY:POWER ADJUST
I HAVE A POWER ASSISTED SEAT. I SLOWLY BEGAN TO NOTICE THAT THERE IS A ROCKING MOTION, IT IS VERY NOTICEABLE WHEN I BRAKE OR ACCURATE. IT SEEMS TO GET WORST AND I TOOK IT TO THE DEALER WHO STATED THAT THEY HAD ANOTHER VEHICLE LIKE MINE AND THAT IT HAD THE SAME MOTION. THEY STATED THAT IT WAS NORMAL. IF THE ROCKING GETS ANY WORST, IT MAY GIVE THE DRIVER A DIFFERENT FEEL OF THE VEHICLE WHICH MAY CAUSE HIM TO REACT INCORRECTLY IN DIFFERENT SITUATIONS AND CAUSE AN ACCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038972September 16, 2003
STEERING:LINKAGES, SUSPENSION
TRUCK WONDERS ALL OVER THE ROAD, BUMP STEER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038803September 12, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
HAVE OWNED 02 RAM 1500 QUAD CAB SHORT BED FOR OVER A YEAR NOW. AFTER PURCHASING IN AUG 02 HAD IMMEDIATE PROBLEMS WITH FRONT END VIBRATION/SKIP. DEALERSHIP REPLACED 3 SETS OF RIMS AND 4 SETS OF TIRES, SKIP SEAMS TO BE GONE. HOWEVER, CONTINUE TO HAVE VIBRATION/SHAKE AT 40 MPH AND ABOVE, SEEMS AS IF IT IS A DRIVE TRAIN OR ENGINE PROBLEM BUT MILTON DODGE IN MILTON FLORIDA STATES THERE IS NO PROBLEM. IF A WATER BOTTLE IS SITTING IN THE CUP HOLDER YOU CAN REALLY TELL HAD BAD THE TRUCK VIBRATES/SHAKES. HAVE OVER 12 DEALER SERVICE INVOICES WHERE THEY HAVE TRIED TO CORRECT WITH NO SUCCESS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039688September 10, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN TRYING TO APPLY THE ANTI LOCK BRAKES. BRAKES WILL LOCK UP, CAUSING TH VEHICLE TO HAVE EXTENDED STOPPING DISTANCE. DEALER HAD BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038496September 9, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE TRAVELING 60 MPH AND MAKING TURNS CONSUMER LOST CONTROL OF VEHICLE. VEHICLE HAD BEEN SERVICED TWICE, TECHNICIAN COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038545September 9, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
WHEN VEHICLE IS AT A STOP BLOWER MOTOR BLOWS OUT WARM AIR. HOWEVER, WHEN DRIVING BLOWER MOTOR BLOWS OUT COOL AIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038362September 8, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
EXTERIOR REARVIEW MIRROR EXPERIENCED THE SAME DEFECT AS STATED IN RECALL 03 V 077 000; BUT THIS VEHICLE WAS NOT INCLUDED IN RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037452September 8, 2003
SERVICE BRAKES, AIR:ANTILOCK:INTERCONNECTING ASSEMBLY(WIRING), ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
SINCE DECEMBER OF 2001 VERIZON HAS HAD (6) DODGE FULL SIZE VANS INVOLVING 1998-2001 B VANS. ALL (6) FIRES APPEAR TO HAVE STARTED UNDER THE HOOD. ALL (6) VANS ARE EQUIPPED WITH THE KELSEY HAYES EBC 325 ANTI-LOCK BRAKE SYSTEMS. THREE OF THE FIRES OCCURRED IN THE ABS CONTROLLER AREA OF THE ENGINE COMPARTMENT WITHOUT THE ENTIRE TRUCK GOING UP IN FLAMES BECAUSE THE DRIVERS WERE ABLE TO HAVE THE FIRES EXTINGUISHED BEFORE THE FIRES GOT A REAL GOOD START. THREE OF THE FIRES HAPPENED WHILE THE VEHICLES WERE UNATTENDED AND THE VEHICLES WERE TOTALLY DESTROYED. ON SEPT. 4TH, 2003 A 2002 DODGE VAN WAS REPORTED BY THE DRIVER TO HAVE THE ABS PUMP RUNNING CONTINUALY FOR OVER 2 HOURS. THE ABS PUMP WAS EXTREMELY HOT. HAD TO DISCONNECT THE BATTERY TO SHUT THE PUMP OFF. WHEN THIS VAN WAS BROUGHT INTO THE VERIZON GARAGE THE ABS LIGHT AND THE BRAKE WARNING LIGHTS WERE ILLUMINATED IN THE INSTRUMENT CLUSTER AND THE ABS PUMP WAS RUNNING CONTINUALLY. THE VAN WAS TOWED TO ROTHROCK DODGE IN ALLENTOWN, PA.,ON 9-5-03 AND LEFT WITH DANNY DAVID FOR DIAGNOSIS. WHEN THE SCAN TOOL WAS CONNECTED TO THE ABS SYSTEM THEY FOUND (2) CODES, MAIN RELAY OPEN AND PUMP MOTOR CIRCUIT OPEN. AT THIS TIME NO REPAIRS HAVE BEEN COMPLETED ON THIS VEHICLE UNTIL CHRYSLER AND A VERIZON FLEET TECH. SUPPORT SPECIALIST CAN LOOK INTO THIS CASE. CONTACT PERSONS AT VERIZON ARE AS FOLLOWS; TOM SPEZIO 732-493-9902 BOB PRINCE 410-760-8836 FRED PLETSCHER 610-264-0685. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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