Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10141527November 2, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
SES LIGHT IS ON .SCAN TEST CODE 1491. RADIATOR FAN CONTROL CIRCUIT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141249October 31, 2005
ELECTRICAL SYSTEM
WE OWN A 2002 DODGE RAM 1500 QUADCAB 4X4, JUST SHORTLY OVER A YEAR AND ABOUT 27K MILES, MY WIFE AND I STARTED HAVING PROBLEMS WITH THE ENGINE JUST SHUTTING OFF. WE'VE TAKEN THE TRUCK IN SEVERAL TIMES TO THE SHOP, UNDER THE INITIAL WARRANTY, AND EVEN AFTER THE WARRANTY TIME OUT ITS BEEN IN THE SHOP SEVERAL TIMES UNDER THE SAME "TICKET". THE DEALERSHIP FINALLY CONVINCED US TO LET THEM ALLOW ONE OF THEIR WORKERS TO DRIVE IT BACK AND FORTH TO WORK TO HAVE THE PROBLEM HAPPEN TO SOMEONE THAT WORKS THERE AND AFTER TWO DAYS, IT JUST SHUT OFF ON HIM. THEY ARE AWARE OF THE PROBLEM, THEY CONTACTED THE DISTRICT MANAGER FOR CHRYSLER AND WE'VE BEEN TOLD THEY HAVE NO CLUE HOW TO FIX IT SO WE HAVE TO DEAL WITH IT. WE PURCHASED THE EXTENDED WARRANTY AND IT STILL DOESN'T MATTER. NOW THEY WONT EVEN RETURN OUR CALLS. JUST LAST WEEK MY WIFE WAS DRIVING THE TRUCK, TAKING THE EXIT FROM CRESWELL, OR AND GETTING ONTO I-5 TO HEAD INTO EUGENE, WHICH THE ON-RAMP IS A STANDARD CIRCULAR RAMP, AND AS SHE WAS TURNING, ONLY GOING ABOUT 20 TO 30 MPH, THE ENGINE STALLED AGAIN, LEAVING HER POWERLESS IN THE MIDDLE OF THE TURN FORCING HER OFF THE RAMP AND INTO THE MUDDY MIDDLE SECTION ALMOST CAUSING A THREE CAR PILEUP. THIS HAS GOT TO STOP, THIS ENGINE IS FAILING AT LEAST ONCE A WEEK IF NOT MORE AND IS GOING TO END UP KILLING US AND CHRYSLER DOESN'T CARE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141254October 31, 2005
SUSPENSION:REAR:SPRINGS
LEAF SPRING BREAKS IN THE MIDDLE OF BOLT EYELIT AND REAR AXLE SLIDES BACK AND DRIVESHAFT ALMOST FALLS OUT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141339October 31, 2005
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, ENGINE AND ENGINE COOLING
DT: CONTACT STATES THE CHECK ENGINE LIGHT KEEPS COMING ON DUE TO THE TRANSFER PUMP AND DIESEL INJECTOR PUMP MALFUNCTIONING. HE CONTACTED THE LOCAL DEALERSHIP, AND THEY TOLD HIM TO WAIT UNTIL THE LIGHT COMES ON AGAIN, AND THEN BRING THE VEHICLE TO DEALER TO BE CHECKED. THE CONTACT NEVER KNOWS WHEN THE LIGHT WILL COME ON, AND DOES NOT WANT TO BE STRANDED IN A DANGEROUS SITUATION. HE HAS NOT CONTACTED THE MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140157October 18, 2005
ELECTRICAL SYSTEM
ON 10-17-05 CARRIED MY 2002 DODGE RAM QUAD CAB INTO MY MECHANIC TO HAVE CHECKED OUT AC WAS NOT WORKING AND THE HEATER WAS NOT EITHER HE TRACED THE PROBLEM TO THE ING WIRES AND FOUND THEY WERE BURNED. CARRIED MY TRUCK TO A LOCAL DEALER IN MY HOMETOWN BECAUSE BOUGHT MY TRUCK OUT OF TOWN. THE SERVICE DEPARTMENT AT LOCAL DEALER WAS VERY RUDE AND UNHELPFUL. SWORE TO MYSELF I WOULD NOT USE THEM AGAIN. CALLED THE DEALER WHERE BOUGHT MY TRUCK THERE SERVICE DEPARTMENT WAS NOT ANY BETTER. ASK TO SPEAK TO PERSON OVER SERVICE HE TOLD ME IF IT WAS SAME PROBLEM AS LAST TIME THEN THEY DID NOT HAVE TO FIX IT BECAUSE THEY ONLY HAD TO FIX RECALLS ONE TIME ONLY. SO WHEN I WAS OFF THE PHONE WITH THEM I CALLED DODGE RECALL CENTER TO CHECK ON THIS. WHEN THEY TOLD ME THE DODGE DEALERS HAD TO FIX GAVE LOCAL DEALERSHIP ONE MORE TRY. THERE SERVICE DEPARTMENT SAID THERE WAS NOTHING WRONG WITH BLOWER BUT ING WIRES WERE BURNED. I TOLD THEM THIS IN THE FIRST PLACE SO I HAD TO PAY FOR THEM TAKING ONE HOUR AND 50 MIN TO FIND THIS OUT AND PUT A NEW PART IN. SERVICE DEPARTMENT WAS STILL NOT VERY NICE BUT HAD TO HAVE MY TRUCK SO I CAN WORK. THEM NUMBER OF TIMES IT QUIT WORKING BEFORE IT WENT OUT ALL THE WAY IS 6 OR 7, HOPE OTHER PEOPLE HAVE BETTER LUCK THAN ME. I WOULD THINK IF WIRES ARE BURNING UP THAT DODGE WOULD FIX AT THEIR COST NOT MINE BUT GUESS THEY DON'T GIVE A [XXX]. *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139359October 11, 2005
STEERING:RACK AND PINION
FAILURE OF RACK AND PINION.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139012October 7, 2005
SEAT BELTS:REAR/OTHER
ON TWO OCCASIONS, UPON INSTALLING A CHILD SEAT IN THE MIDDLE SECTION OF THE REAR SEAT IN MY 2002 QUAD CAB DODGE RAM, THE PLASTIC TENSION CLIP ON THE SEAT BELT THAT HOLDS THE TENSION TO KEEP THE SEAT BELT IN PLACE HAS BROKEN. FIRST TIME, DODGE REPLACED FOR FREE, THE SECOND OCCURRENCE, 10 MONTHS & 14,000 MILES LATER THE CLIP BROKE AGAIN. THE SECOND OCCURRENCE, DODGE REPLACED THE PART, BUT NOT THE LABOR. FIRST OCCURRENCE TOOK PLACE IN OCTOBER OF 2004, AND SECOND OCCURRENCE HAPPEN IN AUGUST OF 2005. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138575October 4, 2005
ELECTRICAL SYSTEM
DT: CONTACT OWNS A 2002 DODGE RAM 1500 QUAD CAB. CONTACT GOT OUT AND HIT THE AUTOMATIC DOOR LOCKS. CONTACT TRIED TO OPEN DOORS WITH THE KEY, BUT DOOR LOCKS WOULD NOT WORK. ONCE INSIDE THE VEHICLE CONTACT TURNED VEHICLE ON AND NO LIGHTS ON DASHBOARD CAME ON. THE ONLY INDICATION THAT HE HAD THE DASHBOARD LIGHTS WAS A SMALL RED LIGHT. NO DOOR LOCKS, NO INDICATION FOR CRUISE CONTROL WAS ON. CONTACTED DODGE, AND WAS TOLD THAT NO RECALLS WERE ON THIS VEHICLE. CONTACT WAS TOLD THAT THIS VEHICLE WAS NOT UNDER WARRANTY. NO CRASHES. NO POLICE REPORTS. *AK THE CONSUMER WAS TOLD THE INSTRUMENT CLUSTER HAD FAILED. UPDATE 11/15/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138014September 28, 2005
STEERING:RACK AND PINION
MY 2002 DODGE RAM QUAD CAB PICKUP HAS 49,000 MILES ON IT. I RECENTLY BROUGHT IT IN TO GET AN ALIGNMENT AND BRAKES CHECKED, WHEN THE SERVICE WRITER INFORMED MY THAT MY RACK AND PINION STEERING WAS LEAKING. 49,000 MILES! IF THE STEERING IS LOST, THE CONSEQUENCES COULD BE SERIOUS, AND EVEN FATAL. I CALLED DODGE CORPORATE FOR OUT OF WARRANTY ASSISTANCE, AND AFTER SITTING ON HOLD FOR 30 MINUTES, THEY CAME BACK TO TELL ME BECAUSE OF PROCEDURE, THEY WILL NOT BE ABLE TO HELP ME. THE COST TO FIX THIS IS $675 PARTS AND LABOR. I FEEL THAT A FOUR WHEEL DRIVE TRUCK SHOULD HAVE IT'S RACK AND PINION LAST LONGER THAN 49,000 MILES, AND THAT DODGE SHOULD STEP UP TO THE PLATE AND HELP OUT. DODGE OBVIOUSLY DOES NOT FEEL THAT WAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138062September 28, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
ENTIRE GAUGE CLUSTER FAILED. HEADLIGHTS AND RUNNING LIGHTS CAME ON WITH THE SWITCH IN THE OFF POSITION. TURN SIGNALS, EMERGENCY FLASHERS AND BRAKE LIGHTS DID NOT OPERATE. ELECTRIC LOCKS DID NOT OPERATE. IT HAS HAPPENED TWICE. THE FIRST TIME IT CORRECTED ITSELF AFTER CHECKING ALL OF THE FUSES. THE SECOND TIME IT WAS TAKEN TO THE DEALERSHIP. THE DEALERSHIP HAS DIAGNOSED A INTERNAL SHORT IN THE GAUGE CLUSTER WITH AN EXPECTED REPAIR COST OF $900.00. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137893September 27, 2005
ELECTRICAL SYSTEM
I HAD AN ELECTRICAL PROBLEM WITH THE INSTRUMENT CLUSTER,WHICH CAUSED ALL OF MY GAUGES TO STOP WORKING. NO SPEEDOMETER, ODOMETER, BATTERY, OIL OR TEMPERATURE GAUGE. MY TURN SIGNALS, HORN, INTERIOR LIGHTS, WIPERS, AND POWER DOOR LOCKS ALSO FAILED. I ALSO DISCOVERED THAT I HAD NO STOP/BRAKE LIGHTS OR FOG LIGHTS, BUT HAD HEADLIGHTS AND PARKING LIGHTS EVEN THOUGH THE INTERIOR SWITCH WAS IN THE OFF POSITION. EVEN THOUGH THIS TRUCK WAS PURCHASED NEW IN JANUARY OF 2002 AT JERRYS DODGE (NOW SAFFORD DODGE, AND THE THREE YEAR WARRANTY WAS JUST UP, I ONLY HAD 7,078 MILES ON THE TRUCK AT THE TIME OF THE INCIDENT. THE DEALER REPLACED THE CLUSTER BUT I HAD TO PAY. I THINK THIS CLUSTER SUDDENLY GOING OUT IS A MAJOR SAFETY HAZARD. THANK GOD MINE WENT OUT IN THE DAY TIME AND NOT AT NIGHT. I COULD HAVE BEEN REAR ENDED AS IT IS. THIS IS THE FOURTH INCIDENT OF A FAILED INSTRUMENT CLUSTER THAT I KNOW OF. I AM SURE THERE ARE MORE, AND I HAVE READ THAT CHRYSLERDAIMLER/DODGE HAS HAD CLUSTER PROBLEMS IN SOME OF THEIR OTHER VEHICLES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137419September 23, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
LSD PORTION OF DIFFERENTIAL FAILED INTO SMALL PIECES OF METAL THAT COULD HAVE BECOME LODGED IN GEARS AND CAUSED CATASTROPHIC FAILURE AND POTENTIAL ACCIDENT . IT APPEARS THAT THE DESIGN OF THE LSD IS FAULTY AS MANY UNITS HAVE FAILED. LSD REPLACED AT OWNERS EXPENSE WITH ZERO ASSISTANCE FROM DODGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136245September 12, 2005
TRAILER HITCHES, EQUIPMENT
DT: THE CONTACT OWNS A 1992 HAUL RIGHT 60 BOAT TRAILER MANUFACTURED BY B AND M. WHILE TRAVELING 60 MPH THE TONGUE BROKE WHERE IT HOOKS ON THE TRUCK, CAUSING THE BOAT AND THE TRAILER TO FALL DOWN AND HIT THE PAVEMENT. WHEN THE BOAT TRAILER WAS INSPECTED IT SHOWED ADDITIONAL WEAKNESS IN THE TONGUE. THE CONSUMER PRODUCT SAFETY COMMISSION TOLD THE CONTACT TO CONTACT NHTSA BECAUSE THE TRAILER HAD BRAKE LIGHTS. SHE HAS TRIED TO CONTACT THE BOAT MANUFACTURER, AND COULD NOT CONTACT THEM BY PHONE OR LETTER. THEY HAVE NOT GOTTEN A RESPONSE, AND THE DEALERSHIP WAS OUT OF BUSINESS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10134883August 31, 2005
EXTERIOR LIGHTING:TURN SIGNAL
DT: THE CONSUMER WAS DRIVING ON A CITY STREET IN JANUARY WHEN HE TURNED THE TURN SIGNAL TO THE TURN RIGHT, HE LOOKED DOWN AND SAW THAT THE TURN SIGNAL WAS FLASHING TO THE LEFT. THIS PROBLEM RECURRED REPEATEDLY. THERE WERE TIMES WHEN THE LEFT TURN SIGNAL WAS ON, THE INDICATOR WOULD SHOW THAT THE TURN SIGNAL WAS TO THE RIGHT. THE OWNER SAID THAT SOMETIMES IF HE'D ACCIDENTALLY HIT THE STEERING WHEEL, THE INDICATOR WOULD SWITCH TO THE OTHER DIRECTION. THE CONSUMER HAD TAKEN THE VEHICLE TO THE DEALERSHIP AND THEY COULD NOT FIND CAUSE OF THE PROBLEM. THE OWNER CONTACTED DODGE, WHO SAID THAT THE CONSUMER COULD TAKE THE VEHICLE TO ANOTHER DEALERSHIP. THE CONSUMER THOUGHT THAT THIS DID NOT MAKE SENSE. THE PROBLEM INTERMITTENT. WHEN THE PROBLEM DID OCCUR, IT SEEMED TO REPEAT ITSELF THEN IT WOULDN'T HAPPEN FOR A WHILE. THERE WERE NO WARNING LIGHTS OR ANY OTHER WARNINGS WHEN THE PROBLEM OCCURRED. *AK (11/21/05) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133826August 22, 2005
STEERING:RACK AND PINION
SUDDEN AND COMPLETE FAILURE OF RACK AND PINION STEERING UNIT ON 2002 DODGE RAM 1500 PICKUP TRUCK. SEAL FAILURE CAUSED IMMEDIATE LOSS OF POWER STEERING FLUILD. CAUSED LOSS OF CONTROL ON HIGHWAY. UNDER DIFFERENT CIRCUMSTANCES, THIS MIGHT HAVE BEEN CATASTROPHIC. WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AND SLOW TO A STOP ALONG THE SIDE OF THE HIGHWAY, BUT ONLY AFTER VENTURING INTO THE ONCOMING LANE OF TRAFFIC. RESEARCH ON THE INTERNET HAS BROUGHT TO LIGHT MANY RELATED COMPLAINTS, INCLUDING STEERING FAILURES THAT HAVE RESULTED IN INJURY AND DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132440August 11, 2005
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY
DT: THE CONTACT HEARD A RATTLING NOISE IN THE BACK OF THE TRUCK. HE WAS MAKING A TRIP TO LOS VEGAS, WAS WALKING AROUND THE TRUCK ON AND LOOKED UNDER THE WHEEL AND HE NOTICED A CLAMP THAT HELD A SPRING IN PLACE BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132102August 9, 2005
STEERING:GEAR BOX:SHAFT SECTOR
DT: THE CONTACT OWNED A 2002 DODGE RAM 2500 QUAD CAB DIESEL. WHILE HER HUSBAND WAS DRIVING THE STEERING SHAFT BROKE. PRIOR TO THIS SHE HEARD A GRINDING NOISE, BUT THEY NEVER COULD DETECT WHERE THE PROBLEM ORIGINATED. THE VEHICLE IS CUFRRENTLY AT THE DEALERSHIP AND THEY WERE GOING TO REPLACE STEERING GEA RBOX SHAFT. DURING AN ACCIDENT CONSUMER WAS UNABLE TO STEER THE VEHICLE. HE LOST FULL CONTROL OF THE VEHICLE. LUCKILY HE WAS PULLING INTO A PARKING LOT. WAS NOT GOING VERY FAST AT THE TIME. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10131162August 2, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I TOOK MY TRUCK TO HAVE AN OIL CHANGE AND 60,000 MILE SERVICE AT THE DEALER. I WAS TOLD THAT THE REAR END NEEDED TO BE OVERHAULED BECAUSE THE BRACKETS TO MY REAR DIFFERENTIAL WERE BROKEN, AND IF I DID NOT HAVE IT REPAIRED, THE BRACKETS WOULD FALL DOWN INTO THE SPIDER GEARS AND WHILE I WAS DRIVING, IT WOULD CAUSE THE TRUCK TO LOCK UP. I TOOK IT TO GET ANOTHER OPINION AND WAS TOLD THE SAME THING. I WAS ALSO TOLD THAT IF THEY REPAIRED IT BACK TO THE WAY IT WAS MANUFACTURED, I WOULD CONTINUE TO HAVE THE SAME PROBLEM. I WENT ONLINE TO HTTP://WWW.MINERICH.COM/DODGE_RAM.HTM AND READ NUMEROUS REPORTS OF PEOPLE WITH THE SAME PROBLEM AND HAD TO HAVE IT REPAIRED MORE THAN ONCE. THE SHOP I TOOK IT TO DID NOT RESTORE IT TO THE WAY IT WAS MANUFACTURED, BUT INSTEAD FIXED THE PROBLEM SO THAT IT WOULD NOT HAPPEN AGAIN. THIS TRUCK IS ONLY USED TO BE DRIVEN BACK AND FORTH TO WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130722July 31, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
TRUCK WAS TAKEN INTO THE AUTOWEST DODGE DEALERSHIP TO FIX TAILLIGHTS THAT DIDN'T WORK. AT THE TIME THE TRUCK WAS IN THEIR POSSESSION THERE WERE 2 OPEN RECALLS AND THEY DID NOT NOTIFY ME OF EITHER. NINE MONTHS LATER THE BRAKES, CLUTCH, AND POWER STEERING WENT OUT WHILE I WAS DRIVING IT. ONCE I GOT IT TO THE SIDE OF THE ROAD THE ENGINE WAS ENGULFED IN FLAMES. TRUCK IS A TOTAL LOSS. TRUCK HAD 31,000 MILES ON IT. DAIMLERCHRYSLER HAS DENIED RESPONSIBILITY FOR THE PROBLEM. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10129941July 25, 2005
STRUCTURE
DT: THE DRIVERS SIDE ASSIST HANDLE THAT WAS USED TO GET INTO VEHICLE CAME OFF IN THE CONSUMERS HAND AND HE FELL OUT OF TRUCK ON HIS BACK. THE CONSUMER WAS NOT HURT. THE CONSUMER WAS CONCERNED ABOUT HIS GRANDMOTHER USING THE ONE ON THE PASSENGER SIDE TO HELP HER GET IN. THE DEALER REPLACED THEM ALL THE TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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