Dodge Ram Complaints (2009)

1,009 consumer complaints on file.

#10609696July 10, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609158July 9, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V52900 (STEERING). THE CONTACT STATED THAT IT WAS INFORMED BY THE DEALER THAT THE PARTS FOR THE REMEDY WERE NOT AVAILABLE. THE CONTACT MENTIONED THAT A SECOND NOTICE WAS RECEIVED ON MAY OF 2014 AND THAT THE PARTS WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609203July 9, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V528000(STEERING). THE CONTACT STATED THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609238July 9, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V474000 (POWER TRAIN) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609338July 9, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT WHILE SEATED ON THE FRONT PASSENGER SIDE, HE ATTEMPTED TO REMOVE THE KEY FROM THE IGNITION AND THE VEHICLE ACCELERATED INDEPENDENTLY WHILE IN PARK. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 109,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10609036July 8, 2014
STEERING
I HAD RECEIVED A RECALL LETTER FROM CHRYSLER (N49 / NHTSA 13V-529) BACK IN JANUARY AND I HAD CONTACTED MY DEALERSHIP (CARL BURGER'S DODGE IN LA MESA, CA 91942) SHORTLY AFTER RECEIVING THE LETTER. I WAS TOLD THAT MY NAME WAS ADDED TO A LIST AND THAT THEY WOULD CONTACT ME AFTER THE PARTS HAD ARRIVED TO REPLACE THE LEFT TIE ROD BALL STUD ON MY TRUCK. IN MAY, I SENT THE DEALERSHIP AN EMAIL REQUESTING AN APPROXIMATION FOR THE RECALL WORK TO BE PERFORMED. I OUTLINED AN UPCOMING TRIP THAT I NEEDED TO DRIVE MY TRUCK ON AND I NEVER GOT A RESPONSE. I CALLED THE DEALERSHIP IN JUNE AND WAS TOLD THAT MY NAME WAS STILL ON THE LIST BUT THAT I AM NUMBER 147 AND THAT CHRYSLER WAS ONLY SHIPPING THEM (1) TIE ROD PER WEEK. I HAVE AN OUT OF STATE TRIP PLANNED FOR THE END OF AUGUST AND I HAVE SERIOUS CONCERNS DUE TO SOME CLUNKING THAT I AM FEELING IN THE STEERING WHEEL THAT THIS TIE ROD COULD POSSIBLY FAIL. LAST WEEK I RECEIVED THE SAME RECALL LETTER FROM CHRYSLER. I AM NOT SURE WHAT MORE I CAN DO? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608506July 7, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608543July 7, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/16/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608639July 7, 2014
STEERING
IMPORTANT SAFTEY RECALL N49/NHTSA 13V-529: THE LEFT TIE ROD BALL STUD ON THE TRUCK MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS. THIS COULD CAUSE A LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. THE 2500 DODGE RAM WAS PURCHASE TO TOW A 27FOOT RV. THIS IS ITS PRIMARY PURPOSE. SINCE I RECEIVED THE RECALL NOTICE (JAN 2014), I'VE CONTACTED FOLSOM DODGE (FOLSOM, CA) EACH MONTH. I AM TOLD THAT THEY DO NOT HAVE THE PARTS TO MAKE THE REPAIRS, AND THAT THERE ARE OVER 100 TRUCKS AHEAD OF MY TRUCK. FOLSOM DODGE WILL CALL ME, BUT I HAVE NOT RECEIVED A CALL BACK FROM THEM. I HAVE CALLED ON THE FOLLOWING DATES: JAN 27, 2014; FEB 21, 2014; MAR 21, 2014; APR 25, 2014; MAY 23, 2014; JUN 20, 2014; AND JUL 7, 2014. I AM CALL EVERY TWO WEEKS. THIS IS NOW "CAMPING" SEASON. THIS REPAIR MUST BE MADE AS SOON AS POSSIBLE. IT'S BEEN OVER 7 MONTHS AND STILL NO PARTS????? REALLY!!!!! EACH TIME WE TAKE THE RV OUT, WE ARE RISKING OUR LIVES UNNECESSARILY. THIS IS UNACCEPTABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608424July 6, 2014
VISIBILITY/WIPER, EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONING AND OR HEATER BLOWS AIR INSIDE HEATING COOLING SYSTEM BUT DOORS TO DIRECT IT TO ITS DESTINATION DO NOT OPEN, DEFROSTER AND HEATING SYSTEM DOES NOT WORK, ICE AND SNOW BLOCK WIDOW VISION. REPAIRS HAVE BEEN FRUITLESS. THIS SITUATION BEGAN AT THE SAME TIME AS THE RECALL ON IT AND HAS PERSISTED SINCE 2009. MY LATEST TRIP FOR REPAIRS HAVE ALSO PROVED FRUITLESS AND NOW HAVE TO PAY A FEE FOR REPAIRS THAT DO NOT WORK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608284July 5, 2014
EXTERIOR LIGHTING
WHILE DRIVING DOWN THE ROAD THE HEAD LIGHTS (LOW AND HIGH) WILL GO OFF AND COME ON. IT IS A SAFETY HAZARD AND NEEDS TO BE ADDRESSED. I HAVE REPLACE THE BULBS BUT IT IS STILL DOING IT. MAY BE AN ISSUE WITH THE HARNESS PLEASE ADDRESS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608010July 3, 2014
UNKNOWN OR OTHER
I RECEIVED A RECALL NOTICE ON THIS VEHICLE FROM DODGE LAST FALL. WENT IN THIS SPRING TO GET IT FIXED. THE DEALER SAID THEY WERE NOT RECEIVING PARTS FROM DODGE COMPANY. DEALER SAID HE WOULD CONTACT ME WHEN PARTS GET IN. CALLED THE DEALER LAST WEEK BECAUSE I HAD NOT RECEIVED WORD FROM THEM. GOT ANOTHER RECALL NOTICE YESTERDAY. TALKED TO DEALER AND SAID THEY CANNOT GET REPAIR PARTS SOON ENOUGH TO KEEP UP WITH RECALL. GOT IN TOUCH WITH DODGE COMPANY. THEY RESPONDED AND STATED THAT WHEN A DEALER DOES RECALL REPAIR THEY SEND IN THE FIX AND THEN ARE SENT OUT ANOTHER REPAIR PART. SEEMS DODGE IS DRAGGING THEIR FEET PER HELPING DEALERS RECEIVE PARTS NEEDED. THERE IS NO WAY THE DEALERS CAN GET ALL THESE 2500 DODGES FIXED IF THEY ARE SHIPPING THEM BY MULE TRAIN METHODS AS THEY ARE DOING? THE DOT NEEDS TO GET THIS DODGE COMPANY MOVING AND GETTING PARTS FOR THEIR DEALERS. IT LOOKS LIKE A DELIBERATE STALLING METHOD? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608110July 3, 2014
POWER TRAIN
ON 3/17/2014 SAFETY RECALL NHTSA 13V-038 WAS COMPLETED ON THE VEHICLE BY A CHRYSLER AUTHORIZED SERVICE CENTER. WEEK OF 6/29/14 (ON 2 SEPARATE ROAD TRIPS) THE REAR AXLE SEIZED WHILE VEHICLE WAS UNDER MOTION. ON 7/1/2014 VEHICLE WAS RETURNED TO SAME SERVICE CENTER WITHOUT FURTHER INCIDENT. THE INCIDENT INFO & SAFETY CONCERNS WERE RELAYED TO SERVICE REP. THAT AFTERNOON WAS CALLED BY SERVICE REP & TOLD (PARAPHRASING) "IT'S NOT DOING IT NOW. COME GET IT. BRING IT BACK IF IT HAPPENS AGAIN." I REFUSE TO PICK UP VEHICLE. IT REMAINS AT SERVICE CENTER AS THEY KEEP TRYING TO GET IT TO DO "IT". 7/3/2014 I CONTACT CHRYSLER 800-247-9753 (CASE #25262149) EXPRESSED ALARM TO "AGENT" THAT "RECALL" DID NOT CORRECT FAILURE OR ITS POTENTIAL. AGENT CONTACTED SERVICE PROVIDER. AGENT RETURNED TO ME W/RESPONSE ECHOING & SUPPORTIVE OF SERVICE PROVIDER. "IT'S NOT DOING IT NOW. IS THERE ANYTHING ELSE I CAN DO FOR YOU?" IN FRUSTRATION I SAID, "I AM SPEECHLESS... CLEARLY YOU ARE AT THE END OF YOUR 'SCRIPT'..." (I WAS WRONG) THE CHRYSLER AGENT RESPONDED "I AM NOT AT THE END OF MY SCRIPT! I CAN STILL OFFER YOU MONETARY OR TANGIBLE COMPENSATION!" I SAID, "FOR WHAT? YOU SAID THERE IS NO PROBLEM." (END OF CONVERSATION) HOW CAN SUCH A THING BE MEASURED? EVEN MORE THAN HAVING MY VEHICLE RESTORED TO MY CONFIDENCE AND POSSESSION, I WOULD ESPECIALLY LIKE TO KNOW THAT THE THREAT OF BODILY INJURY OR LOSS OF LIFE TO ANYONE (RESULTING FROM THE DODGE RAM DIFFERENTIAL PINION NUT (OR NOT) FAILURE) TRULY DOES NOT EXIST. DIRECT EXPERIENCE SAYS IT DOES. I AM CONFIDENT IN THE INTEGRITY OF MY SERVICE CENTER. I DO UNDERSTAND THAT THEY CANNOT FIX WHAT DOES NOT APPEAR TO BE BROKEN & WHAT THE MANUFACTURER DENIES OR DOESN'T (?) KNOW IS A PROBLEM. I DO NOT WISH TO BRING ANY HARDSHIP UPON THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607885July 2, 2014
STEERING
SOMETIME AFTER RECEIVING MY RECALL NOTICE I CALLED TO SCHEDULE THE APPOINTMENT FOR MY RECALL (N49/NHTSA 13V-529) AT THE WYATT ARP DODGE DEALERSHIP IN SEGUIN, TEXAS. I WAS TOLD THAT DODGE HAD CALLED BACK ALL THOSE PARTS FOR FIXING THE RECALL PROBLEM AND THEY DIDN'T KNOW WHEN THEY WOULD GET MORE SO I WOULD NEED TO JUST CALL BACK REGULARLY TO CHECK IF THEY WERE IN YET. I ASKED IF THERE WAS A WAITING LIST I COULD GO ON AND SHE SAID YES BUT IT WAS 5 PAGES LONG. I ASKED TO BE PUT ON THE LIST ANYWAY. SOME TIME LATER I MADE AN APPOINTMENT FOR AN UNRELATED PROBLEM AND ASKED FOR THE RECALL TO BE TAKEN CARE OF. AT THE APPOINTMENT SHE SAID THERE WAS A LIST AND I ASKED HER TO LOOK AND SEE HOW FAR DOWN WE WERE AND SHE COULDN'T FIND OUR NAME ANYWHERE! SO THEN SHE SAID SHE WOULD JUST ADD MY NAME TO ONE OF THE PAGES IN THE MIDDLE OF THE STACK. I HAVE YET TO HEAR FROM THEM! THIS IS TERRIBLE SERVICE FROM WYATT ARP AND IT MAKES DODGE LOOK BAD TOO SINCE THE PARTS TO FIX THE RECALL WERE CALLED BACK FROM DODGE. I WAS ABLE TO MAKE AN APPOINTMENT TODAY TO TAKE MY TRUCK TO BLUEBONNET DODGE IN NEW BRAUNFELS, TEXAS FOR A COUPLE OF WEEKS FROM NOW SO HOPEFULLY WE WILL REMAIN SAFE DRIVING OUR TRUCK IN THE MEANTIME. I HAD TO SEND THIS COMPLAINT BECAUSE IT IS TERRIBLE TO RECEIVE A RECALL NOTICE AND NOT BE ABLE TO GET IT TAKEN CARE OF FOR 6 MONTHS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607888July 2, 2014
STEERING
RECEIVED FIRST N49 NOTICE AND BROUGHT VEHICLE IN FOR 60K SERVICE AND RECALL REPAIR ON 1-15-14. RECALL REPAIR NOT ABLE TO BE COMPLETED. MULTIPLE CALLS TO DEALER AND 2 MORE N49 RECALL NOTICES RECEIVED AND DEALER STILL NOT ABLE TO REPAIR TRUCK. LATEST NOTICE RECEIVED 6-28-14. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607398July 1, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607442July 1, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V529000 (STEERING). THE CONTACT STATED THAT HE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607469July 1, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/19/14*LJ UPDATED 08/23/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607545July 1, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND FELT THAT THE REPAIRS WERE NOT DONE IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607578July 1, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT THE DEALER AND THE MANUFACTURER WERE NOT ABLE TO PROVIDE A TIME FRAME FOR WHEN THE PARTS WOULD BE AVAILABLE FOR THE REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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