Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10408489June 22, 2011
STEERING
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500 VAN. THE CONTACT STATED WHILE DRIVING 2 MPH THE STEERING MOUNT BROKE FROM THE FRAME CAUSING A FAULTY WHEEL ALIGNMENT. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE CONTACT INSPECTED THE FRAME AND NOTICE EXCESSIVE RUST ON THE FRAME. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FRAME AND THE MANUFACTURER STATED THERE WERE NO RELATED RECALLS. THE CONTACT STATED IF HE WAS DRIVING ON THE HIGHWAY AT HIGH SPEEDS A CRASH COULD HAVE OCCURRED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407551June 20, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS CRACKED APPROXIMATELY ONE INCH STARTING FROM THE PASSENGER SIDE. OVER A TWO YEAR PERIOD, THE INSTRUMENT PANEL CAVED IN AND THE INDICATORS WERE NO LONGER CONCEALED BY THE PANEL. BOTH THE MANUFACTURER AND DEALER WERE NOTIFIED OF THE FAILURE AND DIAGNOSED THAT THE INSTRUMENT PANEL WOULD HAVE TO BE REPLACED YET THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 29,000 AND THE CURRENT MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406238June 14, 2011
CHILD SEAT:TETHER: CONNECTOR/CLIP, STRUCTURE
2002 DODGE DASHBOARD IS COMPLETELY FAILED. FALLING IN AND CREATING SHARP OBJECTS IN BEHIND DASH AND ON FLOORBOARDS. PULLED A SHARP SHARD OF PLASTIC FROM MY SONS MOUTH 2 DAYS AGO THAT I HAD MISSED FROM THE FLOOR BOARD. THE PLASTIC MADE HIS MOUTH BLEED. I'M VERY GLAD HE DIDN'T TRY TO SWALLOW IT. I HOPE OTHERS ARE AWARE OF THIS AND KEEP THE SMALL OBJECTS FROM THE CHILDREN ALSO!! DODGE NEEDS TO FIX THIS SAFETY PROBLEM. NOT TO MENTION WHAT ALL THOSE PLASTIC SHARDS WOULD DO IN AN HIGH SPEED IMPACT SCENARIO. PLEASE LET'S GET THIS PROBLEM FIXED WITH ALL NEW RELIABLE SAFE MATERIAL. DODGE OFFERED ME A FREE DASH THE LAST TIME I CALLED THEM HOWEVER THEY WANTED ME TO PAY FOR LABOR. THE PRODUCT I ASKED IS THE EXACT SAME AND HAS NOT BEEN UPDATED. I'M NOT PAYING FOR THIS TO JUST HAPPEN AGAIN EVEN IF IT IS FOR LABOR ONLY. IT ALSO SUGGESTS THEY KNOW IT IS A SEVERE PROBLEM OR THEY WOULDN'T HAVE OFFERED THAT TO ME. (RELATED VEHICLE INFORMATION: MODEL YEAR=2002, MAKE=DODGE, MODEL=RAM 2500). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10406239June 14, 2011
TIRES, TIRES:SIDEWALL, WHEELS
STOCK TIRES FAILED AT 18K. REPLACED ALL FOUR TIRES AND RIMS SINCE IT DAMAGED ONE OF THE WHEELS DURING A BLOWOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406283June 14, 2011
STRUCTURE, SEATS
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH WHEN THE FRONT DRIVER SEAT UNEXPECTEDLY RECLINED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE DASHBOARD WAS CRACKED IN VARIOUS LOCATIONS. THE FAILURE MILEAGE WAS 149,999. UPDATED 09/15/11 *BF UPDATED 09/26/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405808June 9, 2011
STRUCTURE:BODY
2002 DODGE RAM 1500. DASHBOARD HAS CRACKED AND IS CONTINUING TO NOT ONLY CRACK BUT TO DISINTEGRATE. IT HAS LARGE HOLES IN IT WHERE THE PLASTIC HAS FALLEN OFF LEAVING VERY SHARP IRREGULAR SECTIONS. SOME PIECES HAVE FALLEN OFF, AND SOME HAVE FALLEN IN,... INTO THE DUCTS AND CAVITIES UNDER THE DASHBOARD COVERING. I BELIEVE IT IS A DANGER TO DRIVER AND ESPECIALLY TO PASSENGER OF THE VEHICLE IN THE EVENT OF AN ACCIDENT, CRASH OR EVEN A SUDDEN STOP. IT AFFECTS THE WORKING OF THE FRONT WINDOW DEFROSTER AS SOME OF THE PIECES HAVE FALLEN INTO THE DUCTWORK. I HAVE SEARCHED THE INTERNET AND THIS IS A WIDESPREAD PROBLEM IN ALL PARTS OF THE COUNTRY. REPLACEMENT OF THE DASHBOARD IS OVER $1000. I THINK THAT DODGE SHOULD HELD BE RESPONSIBLE FOR THE SHODDY MATERIALS USED IN THE MAKING OF THIS DASHBOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405527June 7, 2011
STRUCTURE
THE DASHBOARD ON MY 2002 DODGE RAM 1500 IS CRACKED INTO MANY SHARP, LOOSE PIECES. AT THIS POINT, IT'S NOT HELD TOGETHER BY ANYTHING. MY CONCERN IS THAT IN THE EVENT OF AN ACCIDENT, THE PIECES COULD CAUSE INJURY TO ANY VEHICLE OCCUPANTS. IT'S BEEN CRACKED SINCE 2008 WHEN THE VEHICLE WAS APPROXIMATELY 6 YEARS OLD. A FRIEND HAS THE SAME MAKE/MODEL AND HAS THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404308June 3, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THE VEHICLE WAS PARKED WHEN HE BEGAN TO PERFORM MAINTENANCE ON THE RADIO. WHILE PERFORMING MAINTENANCE, THE DASHBOARD BEGAN TO CRUMBLE AND THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED AND BRITTLE IN NUMEROUS LOCATIONS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404319June 3, 2011
POWER TRAIN
WHEN THE TRUCK WAS A STOP AND I WOULD BEGIN TO DRIVE I WOULD HEAR A CLANKING NOISE THAT SOUNDED LIKE IT WAS COMING FROM THE REAR OF THE TRUCK. THIS WENT ON FOR A MONTH I FIGURED IT WAS SOMETHING IN THE BED MOVING AROUND. WHILE I WAS DRIVING ONE NIGHT, I HEARD A CRUNCH NOISE THAT THEN RESULTED IN THE REAR TIRES LOCKING UP AND CAUSING ME TO START SKIDDING, I WAS ABLE TO MAINTAIN CONTROL OF THE TRUCK AND STOP IT SAFELY. I WAS ABLE TO LIMP THE TRUCK HOME THIS TIME, AT 15 TO 20 MPH. IF I WENT ANY FASTER IT WOULD LOCK AGAIN. THIS IS THE SECOND TIME THE REAR IN THIS TRUCK HAS FAILED ME, THE FIRST TIME I WAS CRUISING AT HIGHWAY SPEED WHEN THE REAR LOCKED AND THE DRIVE SHAFT SEPARATED FROM THE DIFFERENTIAL CAUSING DAMAGE TO MY TRUCK AS WELL AS THE SHAFT. THE FIRST REPAIR COST ME $2500.00 AND I'M BEING QUOTED $1500.00 FOR THIS REPAIR. THIS IS A COMMON AND KNOWN PROBLEM ON THESE TRUCKS, CHRYSLER WON'T STEP UP AND TAKE ANY RESPONSIBILITY THEY JUST TELL ME THAT MY VIN WAS NOT COVERED UNDER THE RECALL DESPITE THE FACT THAT I AM EXPERIENCING THE SAME PROBLEMS AS THE TRUCKS THAT WERE RECALLED. I WILL NEVER BUY ANOTHER DODGE TRUCK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402360May 23, 2011
STRUCTURE
I HAVE A 2002 DODGE RAM 1500 AND MY DASHBOARD IS CRACKED FROM ONE END TO THE OTHER. THERE IS ALSO A HOLE WHICH MEASURES 9" LONG AND 3 1/2" WIDE. I BELIEVE UNDER THE RIGHT SITUATION THIS COULD CAUSE SERIOUS BODILY HARM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401356May 17, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED THAT THERE WAS A LOUP POP AS SMOKE BEGAN ESCAPING FROM UNDER THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND DISCOVERED THAT THE TRANSMISSION HAD EXPLODED, CAUSING THE ENTIRE VEHICLE TO CATCH ON FIRE. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. NEITHER THE DEALER NOR MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10400715May 13, 2011
ENGINE AND ENGINE COOLING
UPPER RADIATOR HOSE BLEW-OUT,@42,000 MILES , AFTER REPLACING INCREASE IN ENGINE TEMP. REPLACED THERMOSTAT AND RADIATOR, TEMP REMAINED ELEVATED. VEHICLE NEVER OVERHEATED. ENGINE VALVES STARTED TAPPING, ANTIFREEZE ACCUMULATION ON THE INSIDE OF ENGINE OIL CAP. BAD HEADGASKETS. ENGINE OIL & FILTER CHANGED EVERY 2500 MILES. NOW WITH THE WARM WEATHER, ONLY OCCASIONAL ENGINE TAPPING AND NO ANTIFREEZE ON THE INSIDE OF ENGINE OIL CAP. HEAD GASKETS MUST BE LEAKING OR SHRINKAGE OF THE GASKETS WITH THE COLD WEATHER. CONTACTED DODGE AND THEY SAY THAT THEY HAVE NEVER HEARD OF THIS! CHECKED ONLINE AND FOUND MULTIPLE DODGE VEHICLE OWNERS WITH THE 4.7 LITRE ENGINE HAVE EXPERIENCED SIMILAR PROBLEMS. POOR ENGINE DESIGN, THIN WALLED ENGINE BLOCK, LUBRICATION HOLES IN ROCKER ARMS NOT DRILLED IN CORRECT LOCATION= CHECK REPLACEMENT ROCKER ARMS AS OPPOSED TO ORIGINAL EQUIPMENT. THIS IS A 2002 DODGE RAM 1500 PICKUP 4.7 ENG 43,000 MILES. CHRYSLER SHOULD HAVE A ENGINE RECALL AND REPLACED THESE DEFECTIVE ENGINES AS THEY WERE ONLY AVAILABLE FOR A FEW YEARS AND THEN DISCONTINUED, I WONDER WHY!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399613May 9, 2011
STRUCTURE
CRACKED DASHBOARD, WHEN I BOUGHT THIS TRUCK IT HAD A SMALL CRACK IN THE BOARD NOW A YEAR LATER IT HAVE ABOUT 8 CRACKS, I GOT A COVER FOR THE DASHBOARD, WAITING TO SEE IF THE MANUFACTURER WILL ISSUE A RECALL FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397262April 24, 2011
STRUCTURE:FRAME AND MEMBERS
TOTAL LOSS OF STEERING DUE TO SEVERE FRAME ROT, WHICH LED TO THE DETACHMENT OF THE STEERING MOUNTS ON THE PASSENGER SIDE. LUCKILY IT HAPPENED AT A SLOW SPEED, AT THAT POINT HAD TO BE TOWED. HAD JUST EXITED HIGHWAY AT SPEEDS OF 65 MPH. I INFORMED DODGE OF THIS PROBLEM APPROXIMATELY 6 MONTHS AGO, BASICALLY THEY DON'T CARE. VEHICLE IS ONLY 8 YEARS OLD. IF IT IS HAPPENING TO MY VAN IT IS HAPPENING TO ALL VANS. ACTION NEEDS TO BE TAKEN QUICKLY IN ORDER TO SAVE LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395975April 15, 2011
FUEL SYSTEM, DIESEL, EQUIPMENT:ELECTRICAL
I OWN A 2002 DODGE RAM P U, CUMMINS DIESEL, AND MANUAL TRANS.. AND HAVE REPLACED THE TPU " THROTTLE POSITIONING UNIT" (SENSOR) 3 TIMES NOW, @ A COST OF OVER 700.00 EACH TIME. NOT ONLY IS THIS AN EXPENSIVE REPAIR, BUT A POTENTIALLY AND VERY DANGEROUS DEFECT IN THESE TRUCKS. WHAT OCCURS IS A FLUCTUATION , AND THE ABILITY TO CONTROL THE ACCELERATOR WITH THE PEDAL, FROM A FLUCTUATING ABILITY, TO AN ALL OUT LOSS OF POWER WHATSOEVER... THE ENGINE WILL ACCELERATE, AND THE IDLE WILL RISE CREATING A DANGEROUS SITUATION, THEN EVENTUALLY THE ENGINE WILL NOT RESPOND AT ALL TO THE PEDAL... I USE MY PICKUP TO HAUL AND TOW MANY DIFFERENT TRAILERS, INCLUDING OUR 40 FT. 5TH WHEEL, AND HAVE HAD SEVERAL CLOSE CALLS WHEN I LOOSE POWER ALTOGETHER. THERE NEEDS TO BE A RECALL ON THIS UNIT... SENSOR, AS IT IS NOT ONLY EXPENSIVE, IT IS MORE IMPORTANTLY VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396340April 12, 2011
UNKNOWN OR OTHER
THE DASHBOARD HAS STARTED CRACKING AFTER THE TRUCK HIT THE 60,000 MILE MARK. THERE ARE NOW HOLES IN PORTIONS OF THE DASHBOARD, AND THE PIECES HAVE FALLEN DOWN INTO THE HEATER MOTOR, AND IT HAS CAUSED THE DOORS ON THE HEATER TO NO LONGER OPEN AND CLOSE CORRECTLY, LEAVING THE VEHICLE WITH NO HEAT. WE HAVE CONTACTED DODGE AND THEY SAY THAT THIS IS NOT A DEFECT, AND WILL NOT RECALL THE DEFECTIVE PIECE, BUT THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE, AND IT SEEMS TO BE COMMON WITH THE DODGE RAM. THIS PROBLEM IS AFFECTING THE HEAT IN THE TRUCK AND ISSUES WITH THE DEFROSTER, AND THIS IS A SAFETY ISSUE THAT NEEDS TO BE RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395397April 10, 2011
TIRES, TIRES:TREAD/BELT
DRIVING ON HIGHWAY APPROX 65 MPH, STEERING WHEEL VIBRATING, SLOWED VEHICLE DOWN AS PULLING OFF EXIT TIRE TREAD FROM RIGHT FRONT PASSENGER SIDE OF VEHICLE SHREDDED. TIRE TRED IS STILL HANING ON TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395347April 9, 2011
ELECTRICAL SYSTEM
2009 THE REAR DOOR WIRING SHORTED DUE TO FAULTY DESIGN, AND SHORTED THE INSTRUMENT CLUSTER LEAVING THE VEHICLE WITHOUT ANY INSTRUMENTS READINGS, INSTRUMENTS LIGHTS OR A WAY TO DRIVE AT NIGHT. CURRENTLY THE BACK DOORS ACCESSORIES POWER DOORS LOCKS AND WINDOWS DON'T WORK AS THE PROBLEM HAS BEEN FOUND TO BE THE WIRING OF THE BACK DOORS WITH THIS FEATURE. THE WIRING BEGAN TO RUB AGAINST EACH OTHER EXPOSING WIRES THUS CREATING A SHORT TO THE INSTRUMENT CLUSTER AND LIGHTING SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395345April 9, 2011
SUSPENSION:FRONT, STEERING
SIMULTANEOUS FAILURE OF THE INTER AND OUTER TIE RODS, UPPER AND LOWER BALL JOINTS ON A 2002 DODGE RAM 1500 QUAD CAB. THE VEHICLE HAS NEVER BEEN USE AS A WORK TRUCK, DRIVEN ON DIRT ROADS AND CURRENTLY HAS 120,000 HIGHWAY MILES. RACK AND PINION IS LEAKING OIL, AND NEEDS TO BE REPLACED IS COMING A PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392905March 25, 2011
STRUCTURE
2002 DODGE RAM QUAD CAB - REPORTING THE CRACKING OF THE DASH BOARD, THERE HAS BEEN NO DAMAGE TO THE DASH, THE RAM WAS KEPT IN A COVERED GARAGE AND STILL HAS SEVERAL CRACKS COMPLETE ACROSS THE DASH. THE BROKEN AND LOOSE PLASTIC PARTS COULD POSE A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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