Dodge Journey Complaints (2013)

353 consumer complaints on file.

#11228736July 1, 2019
AIR BAGS
THE AIRBAG LIGHT ON INSTRUMENT CLUSTER CAME ON AND STAYS ON - THIS APPARENTLY DISABLES AIRBAGS SO THEY WILL NOT GO OFF IN THE EVENT OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221800June 21, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 20 MPH AND APPROACHING A STOP SIGN, THE VEHICLE FAILED TO STOP ON COMMAND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO SLOW DOWN AND STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED WALNUT CREEK CHRYSLER JEEP DODGE RAM (LOCATED AT 2404 N MAIN ST, WALNUT CREEK, CA 94596, (888) 377-2513) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221452June 20, 2019
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 45 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT SHE WAS UNABLE TO SET HER CRUISE CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 121,977. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219546June 12, 2019
SERVICE BRAKES
BOUGHT THE CAR BRAND NEW AND HAVE HAD TO DO BRAKES 4 TIMES. TRAVEL WITH VEHICLE IS MOSTLY LOCAL TO AND FROM WORK AND SCHOOL SPORTING EVENTS FOR THE KIDS. HAD TO REDO THEM IN 6 MONTH PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218697June 8, 2019
SEATS, UNKNOWN OR OTHER
PASSENGER FRONT SEAT HEADREST DRIVING DOWN THE ROAD THE HEADREST SHOT OPEN STRIKING MY WIFE IN THE BACK OF THE HEAD FOR NO APPARENT REASON. I HAVE READ OTHER ISSUES OTHER PEOPLE HAVE EXPERIENCED SAME PROBLEM. THIS IS DANGEROUS AND NEEDS TO BE ADDRESSED BEFORE A ACCIDENT HAPPENS AND SOMEONE GETS KILLED. I THINK DODGE SHOULD BE RECALLING THESE VEHICLES FOR THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217184May 31, 2019
SEAT BELTS
FRONT PASSENGER SEAT SEATBELT LATCH HAS FAILED PREMATURELY. IT NO LONGER LATCHES, PREVENTING THE FRONT SEAT PASSENGER FROM BEING PROTECTED.VEHICLE HAS ONLY 124,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209660May 24, 2019
ELECTRICAL SYSTEM
FUEL HAND GOES TO EMPTY, LIGHTS POWER OFF,POWER LOCKS STOP WORKING, A/C CUTS OFF WHILE IN MOTION BUT CAR WILL NOT CUT OFF UNLESS DISCONNECTED FROM BATTERY HAPPENED ON A CITY STREET BUT I DROVE ON THE HIGHWAY AFTERWARDS JUST TO GET IT HOME WILL NOT CRANK FROM PUSH START BUTTON HAVE TO RECONNECT THE BATTERY AND HOLD DOWN A FUSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208563May 20, 2019
AIR BAGS, UNKNOWN OR OTHER
1. DRIVER SIDE HEADREST POPPED (AIRBAG) WHILE PARKED. THE BRAKE LIGHT IN THE DASH WAS ILLUMINATED 2. ON THE INSTRUMENT PANEL THE "BRAKE" LIGHT ILLUMINATES INTERMITTENLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207978May 16, 2019
ELECTRICAL SYSTEM
I HAVE HAD THE CAR THREE MONTHS AND THE CAR HAS BEEN IN THE SHOP MULTIPLE TIMES HAD THE ENGINE REPLACED AND THE BATTERY AND THE CAR IS DOING IT AGAIN IT WILL NOT START AND I'M AT THE END WITH THIS LEMON OF A CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207252May 13, 2019
AIR BAGS
AIR BAG LIGHT KEEPS TURNING ON WHILE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194993April 9, 2019
SEATS
MY HEAD REST DEPLOYED WHILE I WAS STATIONARY IN THE DRIVE THROUGH LINE AT A FAST FOOD RESTAURANT (LUCKILY, IT DID NOT HIT ME IN THE BACK OF THE HEAD, BECAUSE I HAD LEANED FORWARD TO TALK TO THE RESTAURANT WORKER). AFTER RESEARCHING HOW TO FIX THIS/THE COST OF FIXING THIS, I SEE THAT THIS HAPPENS TO NEARLY EVERY DODGE JOURNEY. I FEEL THIS SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190439March 21, 2019
ENGINE
MISFIRE, LOSS OF POWER, AND STALLING WHILE IN MOTION AND WHILE IDLING . HAD VEHICLE INSPECTED. CYLINDER #2 HAS A MISFIRE AND THE CYLINDER HEAD NEEDS REPLACED. I WAS INFORMED THAT MY YEAR MAKE AND MODEL WAS INVOLVED IN AN EXTENDED WARRANTLY FROM CHRYSLER TO COVER ALL VEHICLES FITTED WITH THE 3.6 LITER MOTOR FOR THIS EXACT SAME ISSUE. HOWEVER MY PARTICULAR VIN ISN'T SHOWING THAT IT IS COVERED EVEN THOUGH I HAVE THE EXACT SAME MOTOR, YEAR MAKE AND MODEL, AND ISSUES AS THE OTHERS. THIS IS NOT FAIR THAT I AM EXPERIENCE THESE ISSUES BUT THEY REFUSE TO FIX IT BECAUSE MY VIN ISN'T ON THE LIST!!! THIS IS VERY EXPENSIVE TO FIX AND IS DANGEROUS. I WAS DRIVING ON THE HIGHWAY AND COMPLETELY LOST POWER, I WAS ALMOST HIT BY ANOTHER VEHICLE WHILE I WAS TRYING TO FIND A PLACE TO GET OFF THE ROAD. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE VEHICLE WILL STALL WHEN I AM PULLING OUT , WHICH HAS LEFT ME STALLING IN THE MIDDLE OF THE ROAD ON MORE THAN ONE OCCASION. THIS IS MY PRIMARY VEHICLE AND I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE IT. THIS IS A DEFECT THAT HAS BEEN RECOGNIZED BY CHRYSLER GROUP AND YET THEY REFUSE TO FIX MY VEHICLE. THE EXTENDED WARRANTY WAS TO COVER THE PENTASTAR V6 3.6 LITER SIX-CYLINDER TO 10 YEARS OR 150,000 MILES WHICH EVER COMES FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186368March 13, 2019
SEATS
AS I WAS DRIVING DOWN MY STREET AT ABOUT 40 MPH, THE DRIVER'S SIDE HEADREST SPONTANEOUSLY DEPLOYED, HITTING ME HARD IN THE BACK OF MY HEAD. I WAS ON A CITY STREET GOING STRAIGHT, AND HAD HIT NO BUMPS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11185137March 8, 2019
ELECTRICAL SYSTEM
I PURCHASED THIS CAR IN 2012 AND SINCE THEN, I HAVE REPLACED THE BATTERY AT LEAST ONCE A YEAR AND DODGE KEEPS TELLING ME THAT THERE IS NOTHING WRONG WITH THE CAR. TO ME, THIS IS A DESIGN FLAW AS I CANNOT GET TO THE BATTERY TO CHECK WATER OR STATUS. I WAS DRIVING DOWN THE ROAD THE OTHER DAY WHEN ALL THE IDIOT LIGHTS STARTED FLASHING, SO I PULLED OVER AND TURNED OFF THE CAR. I TRIED TO RESTART IT AND THE BATTERY WAS DEAD!! E TN DODGE HAD JUST REPLACED THE BATTERY, UNDER WARRANTY, AS I HAD JUST REPLACED THE BATTERY TWO MONTHS EARLIER, AND NOW IT WAS DEAD, ONCE AGAIN, 1 YEAR LATER, ALMOST TO THE DAY. AND NOW IT'S BACK AT E TN DODGE, REPLACING THE BATTERY ONCE AGAIN. AND YET, DODGE KEEPS TELLING ME THAT THERE IS NOTHING WRONG WITH THE CAR, THAT REPLACING THE BATTERY, ONCE A YEAR, IS NORMAL IN THIS AREA. I SPOKE WITH GEORGE STEPHENS AT THE DODGE DEALER AND HE WAS THE ONE WHO SAID THAT. I HAVE CALLED CHRYSLER AND THEY KEEP TELLING ME TO "BRING IT TO THE NEAREST DEALER", CHRYSLER HAS TOLD ME THIS FOUR TIMES FOR A TOTAL OF ABOUT 5 WEEKS DOWNTIME, BOTH AT THE DEALER AND ON THE ROAD/HOME TOTAL. I TRULY CANNOT GET ANYONE AT CHRYSLER TO LISTEN TO ME AND THEY ARE NOT TAKING THIS SERIOUSLY. AT THE SAME TIME, SINCE OWNING THE CAR, MY REMOTE WILL NOT START THE CAR IF IT'S COLD. I HAVE TO PHYSICALLY GO OUTSIDE, OPEN THE CAR DOOR, SIT IN THE SEAT AND START IT AS IF I WAS GOING TO USE IT RIGHT THAN AND THERE. I HAVE THE PAPERWORK WHERE I HAVE TAKEN IT TO ROCKY WILLIAMS DODGE, IN MT. JULIET, TN TO GET IT FIXED AND THEY SAID "NOTHING WRONG"....,TO ME, THIS IS A SERIOUS DESIGN FLAW AND SAFETY ISSUE AS IF I OR MY WIFE ARE ON THE INTERSTATE AND THE BATTERY DIES, I AM STUCK. AND IT HAS HAPPENED BEFORE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183376March 1, 2019
SERVICE BRAKES
THE BRAKE PEDAL GOES EXTREMELY SOFT AFTER THE ANTI-LOCK BRAKE SYSTEM ENGAGES OR AFTER BRAKING WHEN DRIVING OVER A BUMP/POTHOLE. IT CAN STILL BRAKE, BUT I HAVE TO PRESS THE PEDAL TO THE FLOOR, AND THE CAR SLOWS DOWN RATHER THAN STOPPING. IT WILL STAY SOFT A WHILE (15-20 MIN), BUT I FOUND THAT IF I PUMP THEM HARD A FEW TIMES (LIKE WHILE AT A RED LIGHT) IT THEN RETURNS TO NORMAL. THIS HAS HAPPENED MANY TIMES, MOSTLY RECENTLY 2/28/2019. I'M AFRAID THIS WILL HAPPEN AND RESULT IN ME HAVING AN ACCIDENT OR REAR-ENDING SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180644February 17, 2019
ENGINE
COOLANT LEAKAGE WHILE VEHICLE WAS IN MOTION CAUSING THE VEHICLE TO OVERHEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174922February 7, 2019
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. UPON INSPECTION, IT WAS DISCOVERED THAT THE POWER STEERING RETURN HOSE WAS DAMAGED AND CAUSED THE POWER STEERING FLUID TO LEAK FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175050February 7, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND THE INTERIOR LIGHTING WAS ILLUMINATED. THE VEHICLE EVENTUALLY STARTED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO ARRIGO DODGE CHRYSLER JEEP RAM SAWGRASS (5901 MADISON AVE, TAMARAC, FL 33321) WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE MODULE WAS DAMAGED FROM MOISTURE AND NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) LAST YEAR. THE VEHICLE WAS TAKEN TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM (909 S FEDERAL HWY, POMPANO BEACH, FL 33062) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE REPAIRED BECAUSE THE PART WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 99,398.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174711February 6, 2019
ELECTRICAL SYSTEM
MY BATTERY AND ALTERNATOR HAD TO BE CHANGE RECENTLY ....PLUS THERE WAS HOLE. ON THE COOLANT LINE WHICH CAUSE. MY CAR TO OVER HEAT ...CAN YOU PLEASE CHECK FOR THE COOLANT WIRE AND THE ALTERNATOR ON 2013 MODELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172683January 28, 2019
ELECTRICAL SYSTEM
THE REAR HATCH WIRES THAT CONNECT TO THE HATCH ARE ALL FRAYED AND OR BROKEN CAUSING SPARKS AND NON FUNCTIONING HATCH LOCK SWITCH, BRAKE LIGHT PROBLEMS, AND DANGEROUS! THE PROBLEM IS DODGE CHEAPER OUT ON THE WIRES THEY USED AND THEY FALL APART AND BREAK ALSO THEY AREN'T LONG ENOUGH. MY OTHER ISSUE IS THE WIPERS ARE NOISY NO MATTER WHAT BRAND USED AND I MEAN REALLY LOUD, LASTLY THE WIPER SPRAY NOZZLE ON BACK DOESN'T SPRAY THE ONE ON THE HOOD BROKE OFF AND THE REAR WIPER DOESN'T WIPE THE WHOLE WINDSHIELD NEITHER DOES THE FRONT WIPERS! THE MAIN ISSUE IS THE CHEAP ELECTRICAL WIRING ON THIS CAR IT EASILY BREAKS OFF AND FALLS APART WITHIN 5 YEARS THE WIRES ARE NO LONGER USEABLE! DODGE NEEDS TO RECALL THE WIRING 100%
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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