Dodge Journey Complaints (2018)

237 consumer complaints on file.

#11474164July 15, 2022
ELECTRICAL SYSTEM
My wiring harness needs replaced. 3 of my 4 windows would only work sometimes. I was told there was a loose connection but when those wires were held together it got extremely hot very fast, and not to even attempt to use the windows because it could cause a fire. So I took my car to the dealership and they confirmed it is the wiring harness that needs replaced. So a new part has been ordered and I'm scheduled to have that done as soon as it comes in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471365June 28, 2022
SEATS
Passenger side head rest exploded while driving down the road. This is a huge safety issue and could have caused sever damage. Now I’m afraid the driver side will do the same thing while I’m driving down the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470418June 22, 2022
WHEELS, VEHICLE SPEED CONTROL
Rear wheel bearing is bad after only 35,000 miles causing the speed sensor to fail which causes the cruise control to fail. The wheel bearing has also caused extreme wear on the tread of my brand new tires, and the ABS and stability/traction lights to come on in the dash display. I have researched this problem extensively and found that many Dodge Journey owners have experienced the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463053May 2, 2022
SUSPENSION
The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds over a bump or an uneven road surface, the front end of the vehicle would make loud abnormal popping sounds. The vehicle was taken to the dealer where it was diagnosed that the struts needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that that the failure had become increasingly intense. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 17,735.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460961April 15, 2022
SERVICE BRAKES
Rear caliper problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458751March 29, 2022
UNKNOWN OR OTHER
I was driving in inclement weather in all wheel drive on the freeway traveling at approximately 50MPH. The rear of the vehicle felt as if it slipped on ice, however it did not change it's course of travel. The issue continued to happen. I turned off the all wheel drive and the issue did not happen again. The vehicle will not pick up speed after starting until the ABS Warning turns on. The time the warning light comes on can be anywhere from 10 seconds after picking the vehicle in drive. This time can last as long as a minute. This is every time the vehicle is started. A mechanic advised the sensor in the Right Rear Axle Assembly is not working and needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456255March 11, 2022
ELECTRICAL SYSTEM
Rear view mirror (known as backup camera failed prematurely, dodge corporate office is failing to recognize this an issue stating that if there was a recall for my VIN they would fix free of charge. This car is just barely over 3 years old and failing components that put me at risk as a driver when backup camera fails as it is very complex to see behind me while In reverse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449554January 31, 2022
STEERING
I have a leak in my steering line
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443835December 14, 2021
ENGINE
Engine shuts off without warning. Driving and all of sudden, engine stops, drop vehicle in neutral and push start and it starts right back. I have been on curvy road, going up steep hill and also on perfectly level road, makes no difference, happens without warning. Dangerous because on hill started rolling back...can't steer on curvy road unless engine running...please check into this before I or someone else gets hurt or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438922November 1, 2021
POWER TRAIN
On October 22, 2021, I was driving my 2018 Dodge Journey Crossroad and upon sitting at a traffic light I press the gas and my truck started humming for about five seconds and it stopped. I brought this truck on December 4th, 2019 and it has roughly 64,000 miles on it but I kept up my routine maintenance. I am a person with disabilities and I need my vehicle to get to work. Please look into this matter my transmission should not have gone out so soon! Thank you for your kind attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438806October 31, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Rear backup camera is severely blurred as to make it impossible to safely see any Cleaning of the lens made no change in the severity of the image. The Carmax dealership in Brooklyn park MN was aware of the issue and notified of the malfunction after a test drive. Their answer was that it was a known issue but there was no effort to fix the problem because it was not listed as a recall issue. There was no warning light or electronic notices, only noticing the issue on the dash screen when the “reverse” was engaged. It is unable in its current condition to provide an adequate level of safety when backing up. The colored lines indicating the vehicles part while backing up is clear but all surrounding objects are blurry.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427167July 30, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION:DISPLAY FUNCTION
The contact owns a 2018 Dodge Journey. The contact stated while reversing into a parking space the rear-view camera screen inadvertently turned black. There was no warning light illuminated. The contact stated that as she opened the hatchback, the rear-view camera functionality returned. The contact also stated that the interior lights of the vehicle remained on for a month. The vehicle was taken to the local Pep Boys auto store who diagnosed that the battery needed to be replaced. Then, the vehicle was taken to the dealer who diagnosed that no issues were found with the vehicle however, an unknown software was reprogrammed. The contact stated that the interior lights remained on and the vehicle was taken back to the dealer who diagnosed that the rear wiring system needed to be replaced. The contact stated that the vehicle was taken to another local Pep Boys who diagnosed that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to another authorized dealer to be diagnosed. The approximate failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422145June 24, 2021
ELECTRICAL SYSTEM
My battery or the connection is bad but when I have it tested, they day its perfect. My car dies all the time and even if we charge it all night, my check engine light for poor battery connection stays on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422147June 24, 2021
SUSPENSION
I am going through rear tires every couple months. We have taken by car to get looked at and they said everything looks good. However I can put new tires on and then 2 or 3 months later they are bald with the wiring coming out of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420186June 8, 2021
ELECTRICAL SYSTEM
uConnect infotainment / control system malfunctions played music automatically on engine start (as usual) but screen reads “off” condition and won’t respond to touch commands. (no backup camera; just "off" screen) malfunctions started a month earlier: -“shuffle” function won’t engage (as it did when new) -starts playlist at beginning each time, instead of continuing where left off (as it did when new) concern that uConnect system is failing; FCA and dealer claim system is "working as designed". concern that system may again freeze and stop working, posing a range of safety hazards for driver and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416624May 14, 2021
POWER TRAIN, UNKNOWN OR OTHER
I GOT A VEHICLE FROM CARVANA AND HAVE HAD TO TAKE IT TO THE CHRYSLER DEALERSHIP SEVERAL TIMES TO BE REPAIRED. GOT IT BACK 2 DAYS AGO AND NOW SEEMS LIKE THE REAR END IS ABOUT TO FALL OFF AND THEY SAID THEY CAN'T GET IT IN FOR 2 WEEKS AND SENT ME HOME DRIVING IT YET AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413972April 26, 2021
STRUCTURE:BODY
WATER LEAK ON DRIVER SIDE INTO THE PASSENGER SEAT IN THE STORAGE BIN. THE SEAL IS NOT INSTALLED PROPERLY AND CAUSES A LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413126April 20, 2021
SERVICE BRAKES
THE BRAKE PEDAL FEELS SPONGY WHEN I PRESS IT DOWN, FEELS LIKE THERE'S AIR IN THE SYSTEM. I GOT THE BRAKE BOOSTER REPLACED A FEW MONTHS AGO AT THE DEALERSHIP, BUT THE PROBLEM IS STILL THERE. NOW THERE'S ANOTHER ISSUE WHEN DRIVING ON THE HIGHWAY, I HAVE TO STEP ON THE GAS PEDAL ALL THE WAY TO THE FLOOR TO INCREASE HORSEPOWER. THE RPM INCREASES, BUT IT TAKES A WHILE TO GAIN HORSEPOWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407972April 13, 2021
SERVICE BRAKES
I BOUGHT THIS CAR BRAND NEW AT ABOUT 10,000 MILES STARTED HAVING A SHUTTERING ISSUE WHEN BRAKING WASN'T TO BAD TOOK IT TO THE DEALERSHIP SAID THEY FIXED IT I COULD TELL SOMETHINGS WASN'T RIGHT IT KEPT GETTING WORSE NOW WHERE AT 40,000 MILES IT'S EXTREMELY BAD THE DEALERSHIP REPLACE THE ROTORS ON THE FRONT I HAD THE REPLACE SEVERAL TIMES BECAUSE THAT IS WHERE IT'S FEELS THE WORSE THE DEALERSHIP AND FCA WOULD NOT HELP RESOLVED THIS ISSUES IF ANY PAPER IS REQUIRED FROM THE DEALERSHIP I CAN GET IT IT'S WORSE COMING DOWN HILL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404300March 22, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE DRIVER'S AND PASSENGER'S SIDE HEADLIGHTS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. UPON INSPECTION, IT WAS DISCOVERED THAT WATER AND CONDENSATION WERE PRESENT INSIDE THE HEADLIGHT HOUSING. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER HALEY CHRYSLER LOCATED AT 1906 S. MAIN ST, FARMVILLE, VA 23901 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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