Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10339311June 21, 2010
SERVICE BRAKES, HYDRAULIC
I BOUGHT A BRAND NEW DODGE JOURNEY IN APRIL 2009, THIS IS JUNE 2010 AND I HAVE 17,459 MILES ON IT. BRAKES STARTED SQUEALING WHEN I BACK OUT OF MY GARAGE AND SOMETIMES WHEN I'M PULLING UP TO STOP SIGN OR RED LIGHT. HAD THEM CHECKED WITH MY REGULAR OLL CHANGE AND WAS INFORMED TODAY THAT I HAD LESS THAN 10% LEFT ON MY FRONT BRAKES!!!!!!! I LIVE ON A BARRIER ISLAND FOR GOSH SAKES, I'D HAVE TO RIDE THE BRAKES 24/7 TO WEAR THEM OUT THAT FAST! CALLED DODGE CORP. AND THEY SAY ITS NOT COVERED UNDER THE WARRANTY AFTER 12,000. MILES, HA!!!!! I TRADED IN A NEW CHEVY IMPALA WITH GREATER THAN 60,000 MILES AND STILL HAD 40 % LEFT ON THE BRAKES AND I WAS THE DRIVER......THIS IS DEFINITELY A DEFAULT IN MATERIALS AND HAS TO BE ADDRESSED BEFORE SOMEONE GETS KILLED. I WASN'T EVEN GOING TO ASK THEM TO LOOK AT IT AS I WOULD NEVER SUSPECT A NEW CAR NEEDING BRAKES. I MAKE A NEW CAR PAYMENT SO I WON'T HAVE REPAIR BILLS, THIS IS NOT RIGHT. FROM WHAT I HAVE RESEARCHED THIS IS AN ONGOING PROBLEM WITH DODGE AND HAS NOT BEEN ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339101June 19, 2010
SERVICE BRAKES, HYDRAULIC
I BOUGHT A 2009 DODGE JOURNEY IN AUGUST 2008. BY AUGUST 2009 12,000 MILES THE BRAKE ROTORS WERE WARPED AND THE PADS WERE SHOT. BY JUNE 2010 28,000 MILES ROTORS WERE WARPED AND PADS SHOT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339056June 18, 2010
SERVICE BRAKES, HYDRAULIC
WE BOUGHT THAT CAR A YEAR AGO BRAND NEW, EARLIER THIS WEEK WE HEARD GRINDING WHICH WE THOUGHT WAS ABNORMAL AND TOOK TO DEALERSHIP AND THEY SAID THE BRAKES ARE SO BAD THEY COULD GO OUT AT ANY MINUTE. WE DON'T HAVE THE MONEY TO FIX IT AND IT IS NOT COVERED SO IT IS NOT SAFE TO EVEN DRIVE THE CAR. THIS IS WAY TOO EARLY AND FROM WHAT I FOUND ONLINE, EVERYONE IS HAVING THIS ISSUE. WE NEED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336739June 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2009 DODGE JOURNEY WITH LESS JUST OVER 23,000 MILES NEEDED ALL NEW BRAKES AND ROTORS. THE BACK BRAKES WERE COMPLETELY SHOT AND MY CAR WAS RELYING COMPLETELY ON THE FRONT BRAKES. NOT COVERED UNDER WARRANTY. ALSO HAD TO HAVE THE FRONT RIGHT TIE-ROD REPLACED - SO LOOSE THE TIRE WAS READY TO FALL OFF. NOW NEED AN ENTIRELY NEW TRANSMISSION (24,000 MILES NOW). THEY DO SEE THE TRANSMISSION ISSUE AS A PROBLEM, BUT JUSTIFIED THE BRAKES GOING (TOLD ME IT WAS THE WAY I DRIVE) AND THE TIE-ROD (LOTS OF POTHOLES IN THE AREA). IT'S INSANE THAT NO-ONE AT THIS DEALERSHIP SEEMS TO THINK THERE IS A PROBLEM WITH THIS CAR, BUT I KNOW I GOT A LEMON. THEY AREN'T EVEN PAYING FOR A LOANER CAR - I HAVE TO PAY FOR A RENTAL WHILE IT WILL LIKELY BE IN THE SHOP FOR OVER A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336434June 15, 2010
SUSPENSION, SERVICE BRAKES, HYDRAULIC
I HAVE A 2009 DODGE JOURNEY. I HAVE NOT HAD ANY INJURIES ASSOCIATED WITH THE ISSUE, HOWEVER FEEL AS THOUGH THERE IS THE POSSIBILITY FOR INJURY TO OCCUR. THE CAR IS 2 YEARS OLD AND ALREADY THE ROTORS HAVE BEEN DIAGNOSED AS BEING WARPED 3 TIMES, ONE OF WHICH THE CAR HAD ONLY BEEN DRIVEN 6000 MILES SINCE THE WARPAGE AND THEN WARPED AGAIN. COMPLETELY UNACCEPTABLE. THERE IS ALSO A PROBLEM WITH THE SUSPENSION. DUE TO THE FACT THAT ALL THIS IS OCCURRING, I FEEL AS THOUGH THIS COULD LEAD TO MAJOR SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336142June 14, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM
INTERIOR DASH LIGHTS DIM OR TURN OFF COMPLETELY WHEN WIPERS OR OTHER ELECTRONIC CONTROLS ARE OPERATED. THIS HAS HAPPENED NUMEROUS TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335443June 9, 2010
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AS SHE WAS ATTEMPTING TO STOP, THE VEHICLE DID NOT RESPOND IMMEDIATELY. SHE FELT A SHIMMY IN THE STEERING WHEEL AND HAD TO PUMP THE BRAKES TO GET THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE ROTORS NEEDED TO BE TURNED. THE VEHICLE WAS TAKEN TO A REPAIR CENTER WHERE SHE WAS INFORMED THAT THERE WAS NOTHING LEFT OF THE FRONT BRAKES. THE BRAKES WERE REPLACED AT THE REPAIR CENTER. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD REIMBURSE HER FOR THE REPAIR. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334151June 1, 2010
SERVICE BRAKES, HYDRAULIC
I PURCHASED MY 2009 DODGE JOURNEY IN MAY 2008 -- AT 17,000 MILES AND 2 YEARS LATER I HAVE BEEN TOLD THAT MY FRONT BRAKES ARE TOTALLY WORN AND ROTORS CAN NOT BE TURNED AND NEED TO BE REPLACED. I RECEIVED NO WARNING OF THE BRAKING FAILURE OTHER THAN ONE DAY GRINDING AND SQUEAKING NOISES WHILE I DRIVE. I TOOK MY CAR TO THE SHOP THAT DAY !!! HOW CAN A BRAKING SYSTEM GO BAD IN ONE DAY WITH NO WARNING? I'VE BEEN TOLD BY CHRYSLER THAT THIS IS NORMAL WEAR AND IT WAS NOT COVERED ... HOW CAN A BRAKING SYSTEM FAIL IN 2 YEARS !!! WHEN I MENTIONED THE NUMEROUS POSTS FROM CONSUMERS ABOUT THE SAME PROBLEM. THEY OFFERED NO OTHER EXPLANATION OTHER THAN "THEY MUST BE USING SOFT PADS ... BUT WE STILL DO NOT COVER THIS UNDER THE WARRANTY. " *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331717May 24, 2010
TIRES:VALVE
2009 DODGE JOURNEY. CONSUMER STATES PROBLEM WITH TIRES. *TGW THE CONSUMER STATED AFTER HE LEFT THE DEALERSHIP, HE EXPERIENCED A FLAT TIRE. ONCE HE ARRIVED HOME, HE DISCOVERED TWO MORE VALVE STEMS HAD FALLEN OFF. THE VALVE STEMS HAD FALLEN OFF DUE TO CORROSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331838May 23, 2010
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
THE BRAKE SYSTEM IS HORRIBLY UNDERSIZED FOR THE VEHICLE. PADS AND ROTORS HAVE TO BE REPLACED AT EVERY 13,000 TO 15,000 MILES? CAR HAS ONLY 30,000 MILES AND I AM HAVING TO REPLACE THE ENTIRE BRAKE SYSTEM AGAIN! ALSO THE CAR NOW HAS PROBLEMS STARTING WITH THE FOB KEY. SOMETIMES IT WILL START, SOMETIMES IT WON'T. REALLY DISAPPOINTED WITH THE VEHICLE AND REALLY DO NOT FEEL SAFE IN IT. I AM CURRENTLY TRYING TO TRADE IT IN OR SELL IT DUE TO THE POOR RELIABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331174May 19, 2010
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY SXT AWD. FRONT BRAKE SYSTEM. HAD VIBRATION IN FRONT END, DEALERSHIP TOLD ME IT WAS RUST FROM BEING PARKED OUTSIDE AND THAT THE TECHNICIAN HAD SANDED IT OFF. THIS DID NOT CORRECT THE PROBLEM THAT I FELT WERE WARPED ROTORS. I TOOK A TRIP TO MECHANICSBURG, ABOUT 350 MILES FROM HOME, AND UPON RETURN MY BRAKES ARE "TOAST". PADS, ROTORS AND WHO KNOWS WHAT ELSE ARE ALL GOING TO HAVE TO BE REPLACED AT A SIGNIFICANT COST TO ME; MORE THAN $400.00 (US) IN THIS ECONOMY. I BOUGHT AN AMERICAN CAR TO DO MY PART FOR THE ECONOMY. I THINK I AM GOING TO REGRET THIS PURCHASE. I TRADED MY 2001 LAND ROVER IN FOR THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331185May 19, 2010
SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE 3 MPH IN HIS GARAGE, HE SMELLED A BURNING ODOR. A FEW WEEKS LATER AFTER DRIVING FIFTEEN MILES AT A TRAFFIC LIGHT, HE SMELLED SMOKE AND SAW IT BEHIND THE LEFT FRONT WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER STATED THAT THEY WERE WAITING FOR FURTHER INSTRUCTIONS REGARDING THE FAILURE FROM THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 5,300. THE POWER TRANSFER SEAL UNIT WAS REPLACED. UPDATED 11/12/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331051May 18, 2010
SERVICE BRAKES, HYDRAULIC
AT 15,200 MILES, MY 2009 DODGE JOURNEY BEGAN TO MAKE A GRINDING/CRUNCHING NOISE WHEN BRAKES WERE APPLIED, MAKING DRIVING THE VEHICLE DANGEROUS(DID NOT KNOW IF THE BRAKES WOULD FAIL!). SERVICE DEPARTMENT TOLD ME THAT THE ROTORS, BRAKE PADS AND CALIPERS NEEDED TO BE REPLACED. ONLY THE CALIPERS WERE COVERED UNDER THE WARRANTY. WHEN QUESTIONED ON HOW THE BRAKES COULD GO SO QUICKLY, STAFF TOLD ME THAT THE VEHICLES COME OUT OF THE FACTORY WITH "SOFTER" PADS AND THE TRACTION CONTROL WEARS THEM OUT QUICKLY. JUST A NICE WAY TO DESCRIBE INFERIOR EQUIPMENT. I DO NOT HAVE THE PARTS THAT WERE REPLACED, WAS TOLD THEY HAD GOTTEN RID OF THEM PRIOR TO MY PICKING UP THE VEHICLE AFTER REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330159May 12, 2010
SERVICE BRAKES, HYDRAULIC
AT 8234 MILES I TOOK MY 2009 DODGE JOURNEY AWD TO THE DEALERSHIP WITH SLIGHT PULSATION WHILE BRAKING AND THE DEALERSHIP RESURFACED THE FRONT ROTORS. AT 11156 THE CAR WENT IN FOR BRAKE ISSUES AND THE DEALERSHIP REPLACED THE FRONT BRAKE PADS. AT 11574 THE CAR WENT IN ONCE AGAIN FOR BRAKE VIBRATION AND THE DEALERSHIP REPLACED BOTH FRONT ROTORS. AT 16049 THE REPLACED ROTORS WERE RESURFACED. AT 17669 AGAIN FOR BRAKE VIBRATION BUT THE DEALERSHIP COULD NOT DUPLICATE PROBLEM. AT 20554 THE FRONT ROTORS WERE REPLACED ONCE AGAIN. AT 23669 THE 2ND SET OF ROTORS WERE RESURFACED. AT 24944 THE ROTORS AGAIN WERE REPLACED FOR THE 3RD TIME. NOW IT SEEMS TO ME THIS MIGHT BE A DEFECT ON THE BRAKES, BUT ACCORDING TO THE DISTRICT MANAGER AT CHRYSLER IT IS MY DRIVING THAT IS CAUSING THE BRAKES TO GET BAD. I HAVE BEEN LUCKY THAT DODGE HAS NOT CHARGED ME UP UNTIL THIS WEEK. DODGE WILL NO LONGER REPAIR THE BRAKES BECAUSE ACCORDING TO THE DISTRICT MANAGER "IT IS NOT THE CAR, BUT MY DRIVING". I CURRENTLY HAVE 25K MILES AND HAVE GONE THROUGH 3 SETS OF ROTORS (AND STILL VIBRATES) AND BELIEVE ME I DO NOT RIDE THE BRAKES AS THEY CLAIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329630May 11, 2010
TIRES, WHEELS:RIM
2009 DODGE JOURNEY. CONSUMER REQUESTS TIRES TO BE REPLACED ON VEHICLE UNDER WARRANTY DUE TO AN SAFETY ISSUE *TGW THE CONSUMER STATED THE VEHICLE DID NOT COME EQUIPPED WITH THE PROPER TIRES FOR THE SNOW. THE VEHICLE CAME EQUIPPED WITH 19 WHEELS, HOWEVER THE DEALER STATED 17 INCH RIMS WITH ALL WEATHER TIRES SHOULD HAVE BEEN ON THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329718May 10, 2010
SERVICE BRAKES, HYDRAULIC, STEERING
I PURCHASED A 2009 DODGE JOURNEY IN MAY OF 2009. WITHIN A MONTH OF THE PURCHASE, I HAD THE BRAKES AND ROTORS REPLACED. SINCE THEN, I HAVE COMPLAINED NUMEROUS TIMES ABOUT THE BRAKES PULSATING WHEN APPLIED AND THE STEERING WHEEL SHAKING. THIS HAS BEEN A SAFETY ISSUE SINCE THE PURCHASE OF THE CAR. I HAVE ALL THE DOCUMENTS TO SHOW WHERE I HAVE COMPLAINED TO THE DEALERSHIP. NOW THEY ARE SAYING THE BRAKES ARE NO LONGER UNDER WARRANTY AND I WOULD HAVE TO PAY FOR ANY SERVICE DONE TO THE BRAKES. I AM NOT UNDERSTANDING WHY I SHOULD HAVE TO COME OUT OF MY POCKET WITH THIS EXPENSE WHEN I HAVE BEEN COMPLAINING SINCE I PURCHASED THE VEHICLE. I HAVE A GRANDSON THAT I TRANSPORT DAILY AND DON'T FEEL SAFE DRIVING SOMETHING THAT I AM PAYING FOR MONTHLY. I RECENTLY HAD A VEHICLE PULL OUT IN FRONT OF ME AND WENT TO PUT THE BRAKES ON AND THE BRAKES MADE A GRINDING AND TOOK A LONG TO STOP. THE STEERING WHEEL SHOOK AS I APPLIED THE BRAKE. MY GRANDSON WAS IN THE VEHICLE, BUT HE WAS NOT INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329732May 10, 2010
SERVICE BRAKES, HYDRAULIC
BOUGHT 2009 DODGE JOURNEY IN JUNE 2008. BEGINNING IN LATE APRIL 2010 AT APPX 26,000 MILES BRAKES BEGAN A GRINDING NOISE. TOOK TO GET BRAKES LOOKED AT 2 WEEKS LATER AND WAS INFORMED THE BRAKES/ROTORS WERE SHOT. ONE ROTOR WAS COMPLETELY METAL ON METAL AND ALL THE PADS NEEDED REPLACING. FOR A BRAND NEW CAR WITH LESS THAN 30K MILES ON IT, THERE IS NO REASON THE BRAKES SHOULD HAVE FAILED. I CALLED THE DEALERSHIP TO FIND OUT IF THE ROTOR WAS COVERED UNDER MY EXTENDED WARRANTY AND WAS TOLD ONLY THE FIRST 12K MILES WERE COVERED. I HAVE OWNED NUMEROUS CARS OVER THE YEARS AND HAVE NEVER HAD THE BRAKE DAMAGE/REPAIRS NEEDED ON THIS CAR AFTER SO LITTLE TIME AND MILES HAD BEEN DRIVEN ON THE CAR. AFTER READING NUMEROUS COMPLAINTS REGARDING THE SAME ISSUE, CHRYSLER NEEDS TO LOOK INTO THE PROBLEM. BRAKE REPAIRS COST ME $400.00 FOR A CAR I BOUGHT BRAND NEW LESS THAN 2 YEARS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329262May 7, 2010
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES MADE A GRINDING NOISE AND FAILED TO STOP THE VEHICLE WHEN THEY WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE BRAKE PADS AND ROTORS WERE REPLACED AT 20,000 MILES. A YEAR LATER, THE FAILURE RECCURRED. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD RETURN HER CALL. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE CURRENT MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329214May 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE MAKING A TURN THERE WAS A LOUD BANG FROM THE UNDER THE ENGINE AREA. AFTER THAT THE CAR WOULD NOT MOVE, HAD TO BE TOWED TO DEALER. DEALER REPLACED PTO UNIT. IF THIS HAD HAPPENED ON THE FREEWAY THERE MIGHT HAVE BEEN A REAR END COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328782May 4, 2010
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED TROUBLE STARTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE IT WAS REPAIRED. A FEW MONTHS LATER, THE VEHICLE STILL HAD THE SAME PROBLEM. ALSO, THE CONTACT STATED THAT THE DRIVER SIDE DOOR WOULD NOT LOCK UNLESS IT WAS LOCKED MANUALLY INSIDE THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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