Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10357884September 27, 2010
SERVICE BRAKES, AIR, TIRES
FRONT BRAKES ROTORS AND PADS NEEDED TO BE REPLACED AT 12000 MILES, REAR BRAKES PADS AND ROTORS REPLACED AT 20000 MILES AND FRONT BRAKES NEEDED TO BE REPLACED AGAIN AT SAME TIME STEERING WHEEL VIBRATES HORRIBLY DEALER SAID NEEDED REAR WHEEL ALIGNMENT AND 2 NEW TIRES AT 20000 MILES HAD IT DONE BRAKES STILL SQUEALING AND GRINDING AND DEALER SAYS "CAN'T FIND ANYTHING WRONG" STEERING WHEEL STARTING TO VIBRATE AGAIN AT 23000 MILES DEALER SAYS NOTHING WRONG CAN'T HEAR SQUEAKS IN BRAKES UNBELIEVABLE IT IS EAR PIERCING AND THEY GRIND INTERMITTENTLY I AM SURE SOON TO BE GRINDING CONTINUALLY AND THEN THEY WILL TELL ME I NEED NEW BRAKES AGAIN HAVE SPENT 1200.00 DOLLARS OUT OF POCKET VEHICLE ISN'T EVEN PAID FOR YET I HAVE LOST FAITH IN CHRYSLER AND DON'T KNOW WHAT TO DO CAN'T AFFORD THESE COSTLY REPAIRS ON A CAR THAT IS BASICALLY NEW I AM AFRAID THAT ONE TIME THE BRAKES WILL FAIL COMPLETELY THAT IS HOW FAST THEY WEAR OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357953September 27, 2010
SERVICE BRAKES, HYDRAULIC
VEHICLE HAS POOR BRAKE PERFORMANCE. FRONT AND REAR BRAKE PADS WORN OUT AT 21,000 MILES. DEALER REPLACED PADS AND TURNED ROTORS. BRAKES HAVE DELAY BEFORE SLOWING THE VEHICLE (PRE AND POST REPAIR) AND THE VEHICLE REQUIRES A LARGE DISTANCE TO STOP (GREATER THAN OUR PREVIOUS SUVS INCLUDING CHRYSLER PACIFIC, DODGE DURANGO, JEEP GRAND CHEROKEE, AND JEEP LIBERTY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357956September 27, 2010
ELECTRICAL SYSTEM
VEHICLE DOES NOT ALWAYS START WHEN THE KEY IS TURNED. SOMETIMES IT WILL START IF ALL ELECTRONICS ARE TURNED OFF. DEALER REPLACED STARTER AND REFLASHED CONTROLLER, HOWEVER PROBLEM PERSISTS. VEHICLE IS EQUIPPED WITH FACTORY REMOTE START AND "SENTRY KEY" THEFT DETERRENT SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357648September 25, 2010
SERVICE BRAKES, ELECTRIC, UNKNOWN OR OTHER
I PURCHASED MY 2009 DODGE JOURNEY IN JUNE 2009. THE BRAKES STARTED TO MAKE A GRUMBLING NOISE WHEN I STEPPED ON THE BRAKE. I HAD ONLY 11950 MILES ON THE CAR. IT WAS 3/2010. I TOOK IT TO THE DEALER AND THEY SAID IT WAS THE BRAKES AND WANTED ME TO PAY FOR THE REPAIR. I TOLD THEM IT WAS STILL UNDER THE 12K WARRANTY, SO THEY DID IT FREE OF CHARGE. I TOOK IT HOME AND IT WAS STILL DOING THE SAME THING. I TOOK IT BACK THE NEXT DAY AND ASKED THEM TO PLEASE HAVE THE TECHNICIAN DRIVE THE VEHICLE TO DETERMINE WHAT WAS WRONG. I WAS 3 MILES AWAY FROM THE 12K MILE WARRANTY EXPIRING. THIS TIME THEY REPLACED THE ROTORS. NOW IT IS 9/20/10, AND THE VEHICLE IS AT 21100K. IT STARTED TO MAKE THE SAME GRUMBLING NOISE AND WHEN I TOOK IT TO THE DEALER, THEY HAD TO REPLACE ALL 4 ROTORS. THREE DAYS LATER I HAD TO TAKE THE VEHICLE BACK BECAUSE WHEN I GO OVER 60 MPH IT STARTS TO VIBRATE AND FEELS LIKE I HAVE A FLAT TIRE. I TOOK IT TO THE DEALER AD THEY ROTATED AND BALANCED THE TIRES. WHEN I GOT ON THE INTERSTATE, IT IS STILL DOING THE SAME THING. I EMAILED CHRYSLER 2 TIMES AND HAVE SPOKEN TO THEM TWICE. I NO LONGER TRUST THIS CAR. I AM AFRAID EVERYTIME I GET IN THE CAR TO DRIVE IT, I AM PUTTING MY LIFE IN JEOPARDY. I KNOW I WILL HAVE TO CONTINUE REPLACING THE ROTORS EVERY FEW THOUSAND MILES . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357322September 24, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2009 DODGE JOURNEY . I TOOK THE VEHICLE IN FOR A OIL CHANGE SERVICE WHEN THEY TOLD ME THAT ALL BRAKES AND ROTORS NEED TO BE REPLACED. THE BRAKES AND ROTORS ARE PREMATURELY WORN OUT. THIS SHOULD NOT HAPPEN AT SUCH A LOW MILEAGE. THERE HAVE BEEN NO REPAIRS AT THIS MOMENT. THE FAILURE MILEAGE WAS AROUND 21,300. ALSO, THE FRONT END MAKES LOUD NOISES WHEN I BACK UP AND/OR TURNING TO THE RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357115September 23, 2010
STRUCTURE
SAFETY ISSUE: SHARP EDGED ROUGH REAR METAL SEAT RUNNERS THAT CHILDREN HAVE BEEN CUT ON. ATTEMPTED SAFETY MODIFICATION WITH MANUFACTURER. FIRST 2 ATTEMPTS SAID HAD NO RESOLUTION. CHRYSLER WAS CONTACTED. OUR 3RD ATTEMPT TO RESOLVE DUCT TAPE PLACED ON BY SERVICE DEALER. FINAL RESPONSE SAID NOTHING ELSE COULD DO AS IT WAS NORMAL AND JUST THE WAY THE VEHICLE IS DESIGNED (PER MANUFACTURER'S INSPECTOR.) MANUFACTURER REFUSES TO ACKNOWLEDGE THE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10357147September 23, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE MONITORING SYSTEM ON 2009 DODGE JOURNEY. VALVE STEMS HAVE METAL THREADS AT END THAT WERE BROKEN PRIOR TO PURCHASE OF VEHICLE. DEALER WORKING TO REPLACE, BUT HAVE BEEN TOLD THERE IS A LARGE NUMBER (APPROX. 20,000 ON BACK ORDER) AND IT IS UNKNOWN WHEN PARTS WILL BE AVAILABLE. APPARENTLY, THIS IS A COMMON PROBLEM AFFECTING CHRYSLER/DODGE VEHICLES. I CURRENTLY HAVE THREE TIRES THAT I CAN CHECK AIR AND ADD AIR AS NECESSARY, BUT DIFFICULT WITH BROKEN VALVE STEMS. ON THE FOURTH TIRE, THE THREADS ARE COMPLETELY BROKEN AND MISSING MAKING IT IMPOSSIBLE TO CHECK AIR PRESSURE OR ADD AIR. THE TIRE MONITORING SYSTEM CONTINUALLY WARNS OF LOW AIR PRESSURE - DEALER SAYS IT IS A MALFUNCTION AND TO IGNORE. PARTS AVAILABILITY IS AN UNKNOWN. SAFETY OF VEHICLE AND OCCUPANTS IS QUESTIONABLE WITH DEFECTIVE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356860September 21, 2010
SERVICE BRAKES, HYDRAULIC
I HAD NO SIGNS OF PROBLEMS WITH THE BRAKES ON MY 2009 DODGE JOURNEY. DURING ROUTINE MAINTENANCE (OIL CHANGE, TIRE ROTATION), THE DEALER INFORMED ME THAT MY CALIPERS WERE "STICKY" AND THAT I SHOULD SOON HAVE THE BRAKES DONE. THEN I STARTED TO HEAR A SQUEALING NOISE A WEEK OR SO AGO. TWO NIGHTS AGO I STOPPED AT THE MAILBOX AND GOT OUT TO GET THE MAIL AND MY REAR BRAKES WERE GLOWING RED, SPARKING AND SPITTING. I TOOK IT TO THE DEALER THE VERY NEXT DAY TO GET THE BRAKES CHANGED. TURNS OUT I NEED A COMPLETE OVERHAUL OF THE ENTIRE BRAKE SYSTEM. NEW PADS, ROTORS, CALIPERS IN THE REAR, AND ONLY 10% REMAINING IN THE FRONT, FOR WHICH I IMMINENTLY NEED PADS AND ROTORS. DODGE HAS GOT ISSUES WITH THEIR BRAKES THAT MAKE THEM VERY UNSAFE -- AND I HAVE NO CHOICE BUT TO REPLACE THE OLD SHODDY PARTS WITH THE SAME QUALITY PRODUCT. THE SAME THING IS GOING TO HAPPEN AGAIN AND AGAIN. I HAVE NEVER HAD TO REPLACE COMPLETE BRAKING SYSTEMS IN THE FIRST YEAR, IN ALL MY 30 PLUS YEARS OF OWNING A VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355749September 15, 2010
SERVICE BRAKES, HYDRAULIC
I HAD TO REPLACE THE FRONT BRAKES PADS AT ONLY 12,000 MILES. THIS SEEMED WRONG ALREADY. THEN, I TOOK MY VEHICLE FOR THE REGULAR SERVICE AND THEY SAID EVERYTHING WAS FINE. JUST AFTER 1000 MILES I STARTED TO SMELL BURNED FROM THE OUTSIDE OF THE CAR, BY THE REAR TIRES. I MADE AN APPOINTMENT WITH THE DEALERSHIP AND I WASN'T EVEN ABLE TO GET THERE THAT MY CAR WAS SMOKING IN THE BACK. I HAD TO CHANGE THE PADS AND DISKS. THE REASON WAS THAT THEY WERE ALL RUSTED AND THEY BASICALLY SAID THAT IT WAS MY FAULT!! A NEW CAR WITH ONLY 20,000, NOT EVEN 2 YEARS OLD SHOULD NOT RUST LIKE THAT. AND WHAT ABOUT TELLING ME THAT IT WAS RUSTING WHEN I TOOK IT FOR SERVICE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355027September 11, 2010
SERVICE BRAKES, HYDRAULIC
BRAKE PADS AND ROTERS REPLACED ON MY 2009 DODGE JOURNEY AT 19,000 MILES AFTER MONTHS OF PROBLEMS WITH BRAKING AND SHAKING IN THE STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354636September 9, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY . THE CONTACT STATED THAT HE TOOK THE VEHICLE IN FOR A OIL CHANGE SERVICE WHEN DEALER TOLD HIM THAT ALL BRAKES AND ROTORS NEED TO BE REPLACED. THE BRAKES AND ROTORS ARE PREMATURELY WORN OUT AND THE CONTACT STATED THAT THIS SHOULD NOT HAPPEN AT SUCH A LOW MILEAGE. THERE HAD BEEN NO REPAIRS AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 15000 AND THE CURRENT MILEAGE WAS 16001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354578September 8, 2010
SERVICE BRAKES, HYDRAULIC
BRAND NEW CAR WITH BRAKES THAT ARE NOT SUBSTANTIAL ENOUGH TO CARRY THE VEHICLES LOAD SO BRAKES PREMATURELY WEAR AS WELL AS RUINING THE ROTORS HAVE LESS THAN 23,000 MILES ON THE CAR AND ALSO OTHER OWNERS HAVE MADE SAME COMPLAINT ON THE SAME MODEL AND YEAR MANUFACTURER WILL FIX IF YOU HAVE LESS THAN 12,000 MILES BUT WILL NOT UPGRADE BRAKING SYSTEM TO CORRECT THE ISSUE NOR WILL THEY EVEN SPLIT COST THE COST OF BRAKES IF YOU ARE OVER 12000 MILES ON VEHICLE THIS IS A ONE YEAR OLD 2009 DODGE JOURNEY BOUGHT WITH 17 MILES ON IT CAN SUBSTANTIATE MY CLAIM WITH OTHER COMPLAINTS ON THE DODGE FORUM COMPLAINTS WEBSITE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354408September 8, 2010
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY BRAKE PROBLEMS. PADS AND ROTORS REPLACED ON FRONT @ 20K MILES, REAR PADS REPLACED @35K MILES. DEALER CLAIMS 'NORMAL WEAR AND TEAR'. FINALLY INVOLVED IN AN ACCIDENT. CAR DID NOT BRAKE APPROPRIATELY AND REAR-ENDED ANOTHER CAR. SAFETY CONCERNS NOW OVER THE ENGINEERING AND DESIGN, PERHAPS THE BRAKES ARE UNDERSIZED FOR THIS CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10354208September 7, 2010
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
MY DODGE JOURNEY HAS 28,000 MILES ON IT, AND WAS PURCHASED NEW IN MARCH OF 2009. THERE HAS BEEN A NOTICEABLE PULSING, AND NOISE WHEN THE BRAKES ARE APPLIED. DURING A ROUTINE OIL CHANGE MY LOCAL MECHANIC URGED MY TO HAVE MY BRAKES AND ROTORS REPLACED FOR SAFETIES SAKE, AND NOTED THAT THEY WOULD NOT PASS INSPECTION. THEY WERE IN SUCH POOR CONDITION THAT MY MECHANIC WOULD NOT RESURFACE THE ROTORS, AND ONLY REPLACE THEM. I IMMEDIATELY SCHEDULED AN APPOINTMENT WITH THE DEALER I PURCHASED THE CAR FROM(REEDMAN TOLL, LANGHORNE PA). THE DEALER WOULD PROVIDE NO COMPENSATION, AND WOULD NOT ACKNOWLEDGE THAT CHRYSLER HAS AN ISSUE WITH THEIR BRAKES/ROTORS. UPON THE DEALERS INSPECTION, HE CONFORMED THE BRAKE AND ROTOR WEAR, AS EXPECTED. THE DEAL TOLD ME THAT I COULD GO "ANOTHER 1,000 OR SO MILES" ON THESE BRAKES AND ROTORS BEFORE I NEEDED TO DO ANYTHING. I QUESTIONED THE NEED FOR ROTORS AT LESS THAN 30,00 MILES AND I WAS TOLD THAT 30,000 MILES IS AN ACCEPTABLE AMOUNT FOR REPLACEMENT. I HAVE OWNED MANY CARS, AND NONE OF THEM HAVE HAD ROTORS REPLACED BEFORE 50,000. UPON FURTHER RESEARCH, THEIR ARE THOUSANDS OF COMPLAINTS AGAINST CHRYSLER IN REGARDS TO BRAKES AND ROTORS, AND THEY HAVE DONE NOTHING. BRAKES ARE THE MOST CRITICAL ITEM ON YOUR CAR AND THEY ARE WILLING TO ROLL THE DICE WITH MY FAMILY. THIS IS UNACCEPTABLE. I SHOULD HAVE NO SAFETY CONCERNS OR OUT OF POCKET EXPENSES WITH A NEW CAR. BUT, NOW I'M FACED WITH $900 IN REPAIRS IN AN ECONOMY THAT I SHOULD BE SAVING IN. CHRYSLER SHOULD BE STEPPING UP AND TAKING CURE OF ITS CUSTOMERS RATHER THAN RISKING POSSIBLE INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353884September 4, 2010
SERVICE BRAKES, HYDRAULIC
FRONT AND REAR BRAKE PADS AND ROTORS HAVE GONE OUT FOUR TIMES. I HAD THE ROTORS RESURFACED TWO TIMES AND HAD TO PURCHASE NEW ROTORS TWO OTHER TIMES BECAUSE THEY WERE TOO FAR OUT OF SPEC. THE VEHICLE HAS 49,000 MILES. THE BRAKES AND ROTORS HAVE GONE OUT EVERY 10,000 TO 12,000 MILES. LOSS OF BRAKING ABILITY AND PULSATING STEERING WHEEL ALMOST CONSTANTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353889September 4, 2010
SERVICE BRAKES, HYDRAULIC, TIRES
I DRIVE THE DODGE JOURNEY FOR 13 MONTHS FROM NEW. THE CAR HAS NOW 32,500 MILES ON IT. I HAD TO REPLACE BRAKES - PADS AND ROTORS THREE TIMES. RECENTLY I FOUND OUT THAT THE REAR TIRES ARE ALSO WORN - THE LOWER PART OF THE INSIDE WALL ON BOTH TIRES IS WORN NOT EVENLY? THE LOCAL DEALER, SUPPORTED BY DODGE OFFICIALS, CLAIMS THIS IS NORMAL WEAR AND TEAR FOR THIS CAR, SHIRKING THE MANUFACTURER'S RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353808September 3, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT HE TOOK HIS VEHICLE IN FOR AN OIL CHANGE AND THE MECHANIC STATED THAT THE FRONT PADS AND ROTORS NEEDED TO BE REPLACED EVEN THOUGH THE VEHICLE ONLY HAD 19,000 MILES ON IT. CHRYSLER WAS CONTACTED AND STATED THAT IT WAS OUTSIDE THE 12 MONTH WEAR AND TEAR WARRANTY PERIOD SO THE REPAIRS WOULD BE AT HIS EXPENSE. THE VEHICLE WAS NOT REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353357September 1, 2010
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY SUV BRAKES AND ROTORS PREMATURE WEAR, LEAKING ROOF, AND MORE... BRAKES AND ROTORS ON THE CAR HAD TO BE REPLACED TWICE ON THE FRONT AT LESS THAN 34,000 MILES AND ONCE ON THE BACK AT LESS THAN 39, 000 MILES; THIS IS A SERIOUS PROBLEM WITH THIS MAKE & MODEL AND CAN CAUSE SOME ONE THERE LIFE. THERE ARE NUMEROUS COMPLAINTS ABOUT THIS AND THEY ARE NOT BEING ACCOUNTABLE. CHRYSLER-DODGE NEEDS TO BE HELD ACCOUNTABLE FOR THIS AND MAKE THE RECALL ON THE 2009 DODGE JOURNEY AND STOP BLAMING THIS PROBLEM ON THE PEOPLE WHO PURCHASED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353115August 31, 2010
SERVICE BRAKES, HYDRAULIC
PRE-MATURE BRAKE ROTOR WARPING AND SUBSEQUENT PAD WEAR. 2009 DODGE JOURNEY HAD ALL 4 ROTORS AND ALL PADS REPLACED AT 14,000 MILES AT MY EXPENSE. NOW AT 28,500 MILES, I HAVE THE SAME PROBLEM AGAIN. DODGE/CHRYSLER WILL DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352843August 30, 2010
SERVICE BRAKES, HYDRAULIC, TIRES:TREAD/BELT
2009 DODGE JOURNEY SXT 6 CYL. 3.5 L ENGINE. 2WD. FRONT BRAKES STARTED TO SQUEAL AND GOUGE THE ROTOR ON THE FRONT LEFT (DRIVER SIDE) AFTER ONLY 20K MILES. REPLACED PADS AND COULD NOT AFFORD TO TURN ROTOR ALSO. 58 COMPLAINTS ON AUTOBEEF.COM AND CARCOMPLAINTS.COM ABOUT THE SAME PROBLEM, SAME VEHICLE, SAME YEAR, SAME RESULTS FROM DODGE AND DEALERS. 'IT'S NORMAL" AND OVER 12K OR 12 MONTHS NOT COVERED UNDER WARRANTY. ALL COMPLAINTS ABOUT THIS TO CHRYSLER/DODGE AND NHTSA HAVE HAPPENED BETWEEN 7K MILES AND 24K MILES... NO RECALL OR ACKNOWLEDGMENT OF THIS PROBLEM BY DODGE. THEY REFUSE TO RECALL AND STATE THAT THEY HAVE NOT HEARD OF THIS PROBLEM FROM ANYONE ELSE. READ THE COMPLAINTS ON AUTOBEEF AND SEE HOW MANY PEOPLE HAVE CALLED DODGE ABOUT THIS. IN MOST CASES, THE PADS WERE REPLACED AND NEW ROTORS WERE REPLACED AT OWNER'S EXPENSE. IN ALOT OF CASES, THE DEALERS TOLD THE OWNERS THAT IF THEY TURNED THE ROTORS, THEY WOULD BE TOO THIN AND HAD TO GET NEW ROTORS. KEEP IN MIND THAT THESE ARE CARS UNDER 25K MILES. THE CALIPER HAS NOT BEEN ADDRESSED AS PART OF THE PROBLEM BUT THE PADS AND ROTORS HAVE TO BE REPLACED AGAIN AFTER ONLY ANOTHER 10K MILES. I THINK IT MAY BE THE CALIPERS. DODGE NEEDS TO RECALL BASED ON THIS PROBLEM. AS A RESULT OF THE PREMATURE BRAKE WEAR THE FRONT TIRES HAVE WEAR ON THE OUTSIDE TREADS. IT IS THE BRAKES AND TIRES!!! SAFETY ISSUE!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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