Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10373589December 31, 2010
WHEELS, EQUIPMENT, SERVICE BRAKES, HYDRAULIC
PRE-MATURE REAR BRAKE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373493December 30, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 65 MPH THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE DRIVERS SIDE DOOR WIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER FILED REPORT 20274743. THE FAILURE AND THE CURRENT MILEAGES WERE 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372597December 27, 2010
UNKNOWN OR OTHER
2009 DODGE JOURNEY - HAD A COMPLETE BRAKE REPLACEMENT (ROTORS TURNED, PADS REPLACED) AT 25000 (FEBRUARY 2010) AND NOW AT 53000 WE HAVE BEEN TOLD ALL ROTORS NEED TO BE REPLACE, THE FRONT RIGHT ROTOR IS CRACKED, ALL BREAK PADS NEED TO BE REPLACED. CALLED CHRYSLER TONIGHT 12/27/2010 AT 7:05 PM AND THEY NO REPORTS OF PROBLEMS WITH THE DODGE JOURNEYS AND BRAKE/ROTOR PROBLEMS. THEY ADVISED US TO GET THE VEHICLE REPAIRED AT A CHRYSLER DEALERSHIP AND HAVE THEM SEND IT IN TO CORPORATE. THEY MAY PAY FOR THE REPLACEMENT - THEY HAVE NOT PAID FOR ANYONE'S REPLACEMENTS NOR HAVE THEY ISSUED A RECALL. THIS IS MY SECOND LEMON FROM CHRYSLER/DODGE THE FIRST WAS A CHRYSLER 300 WHEN THE FRONT END WOULD NOT STAY IN ALIGNMENT. PLEASE DO SOMETHING ABOUT THIS CORPORATION. LOTS OF AMERICANS ARE BEING VICTIMIZED BY THE CAR COMPANIES. THIS ABSOLUTELY MUST BE STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372249December 23, 2010
SERVICE BRAKES, AIR
AFTER ONLY HAVING 25,000 MILES, MY 2009 DODGE JOURNEY NEEDED TO GET ALL NEW BRAKE PADS AND ROTORS. THIS CAME ON SUDDENLY AS MY CAR JUST BEGAN HAVING A GRINDING SOUND EVERY TIME I PRESSED THE BREAKS. I HAVE TWO SMALL CHILDREN AND FEEL THAT THIS COULD HAVE BEEN A DANGEROUS SITUATION. AFTER MUCH RESEARCH, I HAVE FOUND THAT THERE HAVE BEEN MANY REPORTED INCIDENTS OF THE SAME OCCURRENCE WITH THE 2009 DODGE JOURNEY. AFTER DISCUSSIONS WITH CHRYSLER DODGE, I SUGGESTED THAT THIS BE LOOKED INTO FOR A RECALL SO THAT THIS UNSAFE SITUATION NOT OCCUR TO ANOTHER PERSON, POSSIBLY ENDING MUCH WORSE THAN MY SITUATION DID. I AM AWAITING REIMBURSEMENT FOR A PORTION OF THE AMOUNT PAID TOWARD THE BRAKES, AND AS MUCH AS I WOULD LIKE TO BE FULLY REIMBURSED, I AM MORE CONCERNED WITH THE SAFETY OF THE VEHICLE AND THE SAFEY OF OTHERS.*LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371905December 21, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE TIRE PRESSURE MONITOR VALVE HAD FRACTURED ON EACH TIRE EXCEPT THE FRONT PASSENGER SIDE TIRE. AFTER THE FIRST FAILURE, THE DEALER REPAIRED THE VEHICLE. AFTER THE SECOND FAILURE, THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE PARTS FOR REPAIR WERE ON NATIONAL BACKORDER. THE VEHICLE WAS EVENTUALLY REPLACED. THE VEHICLE HAD NOT YET BEEN REPAIRED AFTER THE THIRD FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 35,000. THE VIN WAS UNAVAILABLE. UPDATED 02/09/11*LJ UPADTED 03/03/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372007December 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE 2009 DODGE JOURNEY BUILDS UP CARBON IN THE CYLINDERS. THIS WILL CAUSE THE CYLINDERS TO FAIL. THE CAR WILL SHAKE WHILE DRIVING DOWN THE ROAD AND WILL SHIFT INCORRECTLY. IT IS EXTREMELY SCARY WHILE DRIVING 55 MILES PER HOUR. YOU HAVE NO IDEAL WHAT IS WRONG. AFTER MANY TRIAL AND ERRORS WITH DODGE THE PROBLEM OF IS ONLY FIXED BY GETTING YOUR ENGINE TORE APART. THEY WILL TELL YOU AT FIRST BAD SPARK PLUGS. THIS IS INCORRECT. THEN THEY SAY BAD GAS. THIS IS INCORRECT. THEN CLEAN THE CARBON OUT. THIS TO IS A TEMPORARY FIX, THEY MUST REDO THE ENGINE, BUT I FEEL THIS IS AGAIN A TEMPORARY FIX, BECAUSE THEY JUST REPLACES PARTS IN ANOTHER 40,000 MILES IT IS BOUND TO HAPPEN AGAIN. I ONLY HOPE BY LETTING EVERYONE KNOW THIS WILL ONLY HELP TO HAVE DODGE RETHINK ABOUT REPLACING THE PARTS TIME AND TIME AGAIN, AND REALLY LOOK INTO THE MATTER AND FIX THE PROBLEM FOR THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371039December 17, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES AND ROTORS FAIL PREMATURELY ON DODGE JOURNEY. I'VE HAD TO REPLACE THE BRAKES AND ROTORS THREE TIMES NOW IN THE PAST 12 MONTHS. THE ROTORS WARP CAUSING THE VEHICLE TO SHAKE. I DON'T THINK THAT THE BRAKE SYSTEM THAT DODGE PUT IN THESE CARS FUNCTIONS CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371601December 17, 2010
SERVICE BRAKES, HYDRAULIC
BRAKE FAILURE BRAKES AND ROTORS WORN TO A DANGEROUS CONDITION PREMATURE WITHOUT AND WARNING OR PANEL LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370979December 16, 2010
SERVICE BRAKES, HYDRAULIC
I BROUGHT IN MY 2009 DODGE JOURNEY FOR A WINDOW PROBLEM THAT DRIVER SIDE WINDOW FAILED TO CLOSE DUE TO A BROKEN WIRE BUT WHILE IN THE DEALERSHIP GETTING ESTIMATE FOR REPAIR I WAS TOLD MY BRAKES WERE IN SUCH BAD SHAPE THE CAR WAS NOT SAFE TO BE PUT BACK OUT ON THE ROAD SO AFTER TALKING WITH THE REPAIR DEPARTMENT MANAGER I WAS TOLD DODGE WOULD NOT REPLACE OBVIOUSLY DEFECTIVE BRAKES AND THAT THE BRAKES AND ROTORS WOULD HAVE TO BE REPLACED AT MY OWN EXPENSE TO SAY THE LEAST I WAS QUITE PISSED ,I USED TO BE A DODGE FANATIC BUT ONCE I SELL THIS LEMON NEVER AGAIN WILL I BUY USELESS DODGE CAR I WOULD RATHER BUY JAPANESE CAR AT LEAST THEY BACK UP THEIR PRODUCTS SINCE THIS FIASCO I TELL MY FRIENDS DON'T WASTE THEIR MONEY ON JUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370834December 15, 2010
SUSPENSION:FRONT, TIRES
19 INCH KUHMO TIRES AND THE SUSPENSION ON THE FRONT END 2009 DODGE JOURNEY, IT RUBS UNDER THE WHEEL WELL CAUSING MY FRONT TIRE TO BLOW OUT, THE OTHER TIRE IS HEADING IN THE SAME DIRECTION, WORN REAL BAD ON INSIDE EDGE, THE SPRING SITS LOW IN THE WHEEL WELL AND WHEN YOU BOUNCE IT HITS AND RUBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370842December 15, 2010
SERVICE BRAKES, HYDRAULIC
AT 17,000 MILES, BRAKES ARE COMPLETELY WORN ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369971December 11, 2010
SERVICE BRAKES, HYDRAULIC
PURCHASED A 2009 DODGE JOURNEY SXT IN 02/09; TOOK CAR IN TO DEALERSHIP 11/30/10 FOR ROUTINE OIL CHANGE/MAINTENANCE AND WAS TOLD THE FRONT BRAKES WERE SHOT EVEN THOUGH THE CAR HAS LESS THAN 21,000 MILES ON IT AND VEHICLE HAS HAD STRINGENT MAINTENANCE. WAS TOLD BY THE SERVICE DEPT THAT JOURNEYS "ARE JUST HARD ON BRAKES". THEN CONTACTED SEVERAL LOCAL BRAKE SHOPS AND WAS TOLD THIS WAS WAY TOO EARLY FOR BRAKES TO BE FAILING. NO WARNING LIGHT ON DASH; ONLY INDICATION BRAKES WERE BAD WAS A LITTLE GRABBING OR MUSHY FEELING UPON BRAKING, OCCASIONAL SLIGHT SQUEALING NOISES BUT THIS WAS INFREQUENT. UPON CHECKING THE INTERNET I FOUND HUNDREDS OF COMPLAINTS FROM OTHER DODGE JOURNEY OWNERS OF PREMATURE WEAR ON BRAKES. CONTACTED DODGE CORPORATE OFFICE; SPOKE WITH SERVICE REP AND EXPLAINED THE PROBLEM. SHE AGREED FRONT BRAKES SHOULD NOT BE WEARING OUT THIS EARLY; SHE CONTACTED THE LOCAL DEALERSHIP WHERE I BOUGHT THE CAR (WHICH I HAD ALREADY DONE). SHE CALLED ME BACK AND SAID THEY HAD WORKED OUT THAT I NEEDED TO TAKE THE CAR IN AND REPLACE THE FRONT BRAKE PARTS AND UPGRADE TO HEAVIER DUTY PARTS. KICKER IS THAT I WAS SUPPOSED TO PAY FOR EVERYTHING; I POINTED OUT THAT THE FACTORY PARTS ORIGINALLY ISSUED ON THE CAR WERE OBVIOUSLY NOT HEAVY DUTY FOR A 3800 POUND CAR AND THAT THE BRAKES WERE A DESIGN DEFECT. SHE STATED THAT IT WAS CONSIDERED TO BE NORMAL WEAR AND THAT DODGE WOULD NOT REPLACE PARTS; DEALERSHIP STATED THE SAME. ASKED IF IT WOULD TAKE SOMEONE DYING IN A CRASH FROM BRAKE FAILURE TO GET DODGE TO RECALL VEHICLES AND NO ANSWER WAS GIVEN. TOOK CAR IN TO LOCAL BRAKE SHOP AND MECHANIC SAID FRONT BRAKES WERE TOTALLY GONE AND WERE CUTTING INTO THE ROTOR. THIS IS A HAZARD ISSUE. I TAKE THE CAR IN EVERY 3000 MILES FOR MAINTENANCE AND HAD NEVER PREVIOUSLY BEEN TOLD BRAKES WERE GOING BAD---- WHICH THEY SHOULDN'T BE AT BARELY 20,000 MILES! THESE CARS SHOULD BE RECALLED DUE TO DEFECTIVE PARTS AND HAVE THE COMPANY TO REPLACE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369883December 10, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE TRYING TO DECELERATE FROM 5 MPH, THE BRAKES WOULD EXHIBIT AN ABNORMAL PULSATION AND THE VEHICLE WOULD VIBRATE EXCESSIVELY. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT SHE WOULD NEED TO REPLACE THE BRAKES AND THE ROTORS. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED FOUR TIMES AND THE BRAKES AND ROTORS WERE REPAIRED EACH TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 9,300. UPDATED 02/01/11*LJ UPDATED 02/03/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371316December 10, 2010
UNKNOWN OR OTHER
THE KUHMO TIRES ON THE 2009 DODGE JOURNEY WERE SHREDDING APART AND SHOWING THE STEEL TREAD. KUHMO IS NOT CURRENTLY MAKING A TIRE TO REPLACE IT AND THEY ARE BACK ORDERED UNTIL MAY OF 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369218December 5, 2010
SERVICE BRAKES, HYDRAULIC, STEERING
2009 DODGE JOURNEY: PRE-MATURE BRAKE AND ROTOR WEAR CAUSING STEERING SHAKE AT 8,800 MILES AND AGAIN 10 MONTHS LATER AT 15,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369013December 2, 2010
UNKNOWN OR OTHER, TIRES
I OWN A 2009 DODGE JOURNEY WITH 78,000 MILES THE CAR HAS BEEN GREAT. AT 60K MILES I NEEDED TO PURCHASE NEW TIRES, THE CAR HAS KUHMO 205 55 R19 TIRES, KUHMO IS THE ONLY MAKER OF THIS SIZE TIRE, AND THE TIRES ARE ON BACK ORDER INDEFINITELY!!! I WAS TOLD BY DODGE THAT THEY WERE SORRY BUT THEY COULD GIVE ME A YEARS WORTH OF OIL CHANGES FOR FREE? GREAT FREE OIL CHANGES FOR A CAR I CANT DRIVE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366524November 17, 2010
SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT, SUSPENSION:REAR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY.THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, HE HEARD A GRINDING NOISE WHILE ATTEMPTING TO SLOW DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH THE REAR AND FRONT SUSPENSION WERE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000. UPDATED 01/26/11*LJ THE FRONT BRAKES AND ROTORS WERE REPLACED. UPDATED 04/20/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365510November 12, 2010
SERVICE BRAKES, HYDRAULIC
BAD BRAKES ON 2009 DODGE JOURNEY SXT. HAD TO REPLACE FRONT BRAKES AT 22,700 MILES AND THEN REPLACE THE BACK BRAKES AT 30,200 MILES. THAT INCLUDES PADS AND ROTORS. TOTAL COST $700. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365095November 9, 2010
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS FOR THE SIMILAR FAILURE. THE FRONT SUSPENSION BALL AND SEAT WAS REPLACED. IN ADDITION, THE FRONT BRAKE PADS AND ROTORS WERE REPLACED AT A DIFFERENT TIME. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364341November 7, 2010
SERVICE BRAKES, HYDRAULIC
I PURCHASED A 2009 DODGE JOURNEY IN OCT 2008 JUST AFTER 12000 MILES I HAD TO REPLACE THE FRONT BRAKES AND ROTORS(11-20-2009). AT 21,100 THE BRAKES STARTING PULSATING AGAIN AND WAS ADVISED BY THE SERVICE DEPARTMENT OF THE DODGE DEALERSHIP TO MACHINE THE FRONT ROTORS SINCE IT WAS RECENTLY REPLACED (08-21-2010). AT 23,700 MILES I NEED TO REPLACE THE REAR ROTORS AND PADS NEED TO REPLACES AS WELL AS THE FRONT ROTORS(11-06-2010). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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