Dodge Journey Complaints (2013)

353 consumer complaints on file.

#11308623February 11, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR KEEPS MISFIRING AND I REPLACED MY SPARK PLUGS AND COIL PACKS SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307881February 8, 2020
SEATS
SAFETY FEATURES OF THE FRONT HEAD REST DEPLOYED WITHOUT CAUSE, WHILE DRIVING UNDER NORMAL CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306116February 6, 2020
SERVICE BRAKES
2013 DODGE JOURNEY. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO SAFETY RECALL. *LD THE CONSUMER STATED THE ABS MODULE FAILED AND WAS REPLACED AT THE OWNER'S EXPENSE. THE MANUFACTURER DENIED REIMBURSEMENT DUE TO THE REPAIR HAVING BEEN OVER 2 YEARS AND WAS OUT OF WARRANTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307463February 6, 2020
ELECTRICAL SYSTEM, ENGINE
MY DODGE JOURNEY'S ENGINE SHUT OFF TWICE WHILE I WAS DRIVING WITH NO WARNING. NO LOSS OF LIGHTS OR RADIO, BUT THE ENGINE JUST SHUTS OFF AND CAR CANNOT BE RESTARTED. THE FIRST TIME I WAS DRIVING ON A HIGHWAY, AND RIGHT AFTER ACCELERATING FROM A STOP AT A RED LIGHT THE CAR DIED. HAD TO HAVE IT TOWED, AND HAD AN AUTO PART STORE DO SOME BASIC TESTS AND WAS TOLD IT WAS JUST A BAD BATTERY, HOWEVER WHEN IT HAPPENED AGAIN THE DAY AFTER REPLACING THE BATTERY. THIS TIME I WAS ON A CITY STREET HAVING JUST EXITED OFF OF THE INTERSTATE. I WAS IN TRAFFIC AND AGAIN THE CAR JUST LOST POWER DUE TO THE ENGINE SHUTTING DOWN. AGAIN IT WOULD NOT START AND COULD NOT BE JUMP STARTED SO HAD IT TOWED TO THE DEALER. DEALER WAS ABLE TO GET A CODE P061C, AND FOLLOWED INSTRUCTIONS TO UPDATE THE PCM. FROM WHAT I UNDERSTAND, A SOFTWARE UPDATE WAS APPLIED TO THE POWER CONTROL MODULE. I AM VERY CONCERNED WITH THE FACT THAT MY CAR CAN JUST SHUT DOWN THE ENGINE WITH NO WARNING AT ALL. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302577January 28, 2020
SEATS, UNKNOWN OR OTHER
MY HEADREST ON MY DRIVER SEAT JUST BUSTED OUT WHILE I WAS DRIVING ON I10 AND HIT ME IN THE BACK OF MY HEAD. IT HIT ME SO HARD I SWERVED LEFT TO RIGHT LIKE 3 4 TIMES, I LITERALLY HAD TO PULL OVER AND GET OUT TO SEE WAT THAT WAS, I THOUGHT SOMETHING CAME THRU THE BACK OF MY WINDOW, IT KNOCKED ME DIZZY FOR A FEW MINUTES, I HAD TO SIT AND WAIT, I THOUGHT I WAS GOING TO GO OUT, I HAD TO CLOSE MY EYES AND DEBILITATE, THE MOST SCARIEST THING EVER, MY NECK AND BACK HURT.*DT*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11299726January 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY LIMITED. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THERE AN ABNORMAL TICKING SOUND COMING FROM THE ENGINE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE JIM RIEHL'S FRIENDLY CHRYSLER JEEP 32899 VAN DYKE AVE, WARREN, MI 48093 (586) 979-8700 HOWEVER, NO DIAGNOSTIC TESTS WERE PREFORMED. THE FAILURE RECURRED. THE CONTACT SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TEST WHICH WAS STILL PENDING. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 10139771 AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289046December 14, 2019
AIR BAGS
WAS IN AN ACCIDENT. WENT OFF THE SIDE OF THE ROAD, THOUGH A YARD AND OVER AN EMBANKMENT RESTING AGAINST A TREE. FRONT END DAMAGE, AND DAMAGE TO BOTH SIDES OF THE VEHICLE. NO AIRBAGS DEPLOYED. VEHICLE WAS TRAVELING AT APPROXIMATELY 58-60 MPH AT THE TIME OF THE CRASH. THIS WAS ON A STATE RURAL ROUTE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11287237December 5, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS AND STABILITRAK WARNING INDICATORS ILLUMINATED. WHILE DRIVING VARIOUS SPEEDS, BOTH WARNING INDICATORS TURNED OFF AND THE BRAKE PEDAL AND STEERING WHEEL STIFFENED. THE BRAKE PEDAL AND STEERING WHEEL REMAINED STIFF UNTIL THE WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT TOOK THE VEHICLE TO BROWN DODGE CHRYSLER JEEP RAM (170 I-35, DEVINE, TX 78016, (830) 665-6401) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286308December 2, 2019
ELECTRICAL SYSTEM
MY RADIO KEEPS CHANGING STATIONS AS I AM DRIVING. SOMETIMES IT HAPPENS WHEN I HIT A BUMP, SOMETIMES IT JUST DOES IT RANDOMLY ON ITS OWN. IT HAPPENS WHEN DRIVING OR STATIONARY. VERY FRUSTRATING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282325November 25, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
MY ABS / TRACTION CONTROL LIGHT IS ON. AND MY WINDOWS REFUSE TO ROLL DOWN AND MY LIGHTS ON THE INSIDE OF MY CAR FLICKER WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279837November 13, 2019
AIR BAGS, SEAT BELTS
THIS VEHICLE WAS INVOLVED IN A ONE VEHICLE CRASH. THE VEHICLE STRUCK A UTILITY POLE AT 28MPH. THE IMPACT WAS IN THE CENTER FRONT. THE CAR HAS BEEN DOWNLOADED USING BOSCH DATA RETRIEVAL SOFTWARE. I AM A CRASH RECONSTRUCTION TROOPER WITH THE OHIO STATE HIGHWAY PATROL. ALL DATA IN THE DOWNLOAD WOULD NORMALLY INDICATE THAT THE AIRBAGS AND SEAT BELTS WOULD HAVE ACTIVATED. THE CONCERN IS AS TO WHY NONE OF THE SAFETY RESTRAINT SYSTEM SEEMS TO HAVE WORKED. PLEASE CONTACT ME FOR ADDITIONAL INFORMATION.*DT *TR *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11279440November 11, 2019
UNKNOWN OR OTHER
I HAVE HAD PROBLEM WITH DODGE JOURNEY NOT STARTING. I'VE SPENT MONEY ON EMERGENCY ROAD SERVICE JUMP STARTS, ALONG WITH NEW BATTERY, BUT PROBLEM PERSISTS AND THE SERVICE GARAGE CAN'T GET IT TO CONSISTENTLY START AS ALL CARS SHOULD! WINTER HAS COME EARLY AND I FEAR BEING STRANDED IN FREEZING TEMPERATURES. ALSO BIG INCONVENIENCE. I'VE DRIVEN FOR OVER 40 YEARS AND FEEL I BOT AND PAID FOR A RELIABLE CAR, BUT HAVE NOT GOTTEN WHAT I PAID FOR. DODGE HAS MY MONEY AND I HAVE THEIR JUNK. I HOPE MY LITTLE GRANDCHILDREN ARE NOT WITH ME WHEN THE CAR WON'T START! SO FAR THE PROBLEM HAS OCCURRED WHEN I LEAVING HOME. I CAN'T SEEM TO GET ANSWERS FROM THE SERVICE GARAGE WITHOUT POURING MORE MONEY INTO IT AND STILL NO RESOLUTION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279242November 10, 2019
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
MY 2013 DODGE JOURNEY HAS A RANDOM NO START. IT WILL JUST CLICK. THE BATTERY, ALTERNATOR, AND STARTER ARE ALL GOOD. I USUALLY HAVE TO JUMP IT TO GET IT TO START. SOMETIMES THAT DOESN'T EVEN WORK. IT WILL MAKE THE LIGHTS START TO GO HAYWIRE. THEY WILL FLICKER OR FLASH ON AND OFF. IT WILL SAY NO KEY DETECTED WHEN I'M LITERALLY SITTING WITH MY KEY FOB IN HAND. IT IS A PUSH BUTTON START. I HAVE GOT THE BATTERIES REPLACED IN THE KEY FOB AS WELL. THIS WILL HAPPEN AT RANDOM. IT'S HAPPENED IN MY DRIVEWAY WITH A SLIGHT INCLINE SO WE PARKED IT ON THE CURB WHERE IT WAS FLAT TO SEE OF MAYBE THE INCLINE OF THE DRIVEWAY HAD ANYTHING TO DO WITH IT, BUT IT'S DONE IT ON FLAT SURFACES AS WELL. I HAVE TRIED TO LOOK UP REASONS WHY AND HAVE SEEN THIS AS AN ISSUE WITH A LOT OF OTHER JOURNEY OWNERS. THIS STARTED BACK IN THE SPRING AND HAPPENS SEVERAL TIMES IN A WEEK THEN IT WILL STOP FOR ALMOST A MONTH AND THE CYCLE WILL START ALL OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279052November 8, 2019
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE RETURN HOSE ON THE POWER STEERING UNIT FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO R. M. STOUDT, INC. (800 23RD ST SW, JAMESTOWN, ND 58401, (800) 279-2886) TO HAVE THREE OTHER RECALLS SERVICED; HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000(STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279084November 8, 2019
SEATS
MY HEADREST DEPLOYED SUDDENLY AND BROKE APART INTO TWO PIECES WHILE I WAS DRIVING APPROXIMATELY 45 MPH ON A FLAT, LEVEL HIGHWAY. BEING SO CLOSE TO MY EARS, THE NOISE WAS VERY LOUD. MY HEAD WAS THRUST FORWARD IN A DOWNWARD FASHION. I INITIALLY THOUGHT I WAS REAR-ENDED, BUT REALIZED THERE WERE NO OTHER CARS AROUND ME. IT WAS VERY FRIGHTENING TO HAVE THIS HAPPEN WHILE DRIVING. I HAVE APPROXIMATELY 56,000 MILES ON MY CAR. I AM THE ONLY DRIVER OF THE VEHICLE AND DO NOT TRANSPORT CHILDREN. THERE WAS NO ABUSE/NEGLECT ON MY PART THAT COULD HAVE CAUSED OR CONTRIBUTED TO THIS SITUATION. MY NECK IS A LITTLE SORE, BUT I SUFFERED NO SERIOUS INJURY. I DO NOT FEEL IT IS SAFE TO HAVE MY SISTER IN MY CAR BECAUSE SHE HAS HAD A PREVIOUS NECK SURGERY. IF IT HAD HAPPENED TO HER, I DO NOT BELIEVE SHE WOULD HAVE BEEN AS LUCKY. THIS IS AN EXTREMELY DANGEROUS DEFECT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11277155October 30, 2019
SEATS
THE FRONT PASSENGER HEADREST SNAPPED APART WITHOUT ANY CONTACT. THE SUV WAS PARKED WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269953October 21, 2019
UNKNOWN OR OTHER
ACTIVE-RESTRAINT HEAD REST ISSUE. THERE BEEN NO IMPACTS TO THE VEHICLE BUT HEAD REST HAS BEEN DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269533October 19, 2019
SEATS
HEADREST ON PASSENGER SIDE POPPED OUT WHEN MY DAUGHTER WAS GETTING OUT OF THE CAR. I TRIED TO PUSH IT BACK IN BUT THE PLASTIC THAT CLAMPS AROUND THE METAL BAR WAS SNAPPED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269076October 16, 2019
ENGINE
THE ENGINE HAS STARTED TO CUT OFF WHEN I DECELERATE, SUCH AS TO MAKE A TURN OR COME TO A STOP. THIS IS DANGEROUS IN MID-TRAFFIC, ESPECIALLY WHEN MY FAMILY IS IN THE CAR. IT HAS HAPPENED A FEW TIMES AND IS BECOMING MORE FREQUENT, AS IN THE LAST TIME THIS HAPPENED WAS YESTERDAY. I SEE THAT THERE ARE MANY OTHER COMPLAINTS FROM CUSTOMERS EXPERIENCING THIS WITH THEIR DODGE JOURNEYS AND WONDERING WHY THERE ISN'T A RECALL FOR THIS INCREDIBLY DANGEROUS OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267991October 11, 2019
ENGINE
I WAS CHARGED OVER $1100 FOR AN ALTERNATOR AND BATTERY AND LABOR. THEN WHEN I WAS GIVEN MY BILLING PAPERWORK THE MILAGE WAS WRITTEN IN AS 155000 MILES. MY ACTUAL MILEAGE WAS OVER 167000 MILES THEREBY VOIDING ALL WARRANTIES AS YOU CAN SEE IN THE PHOTO. I HAD TO RETURN TO THE DEALERSHIP AND FORCE THEM TO FIX THE PAPERWORK. JUST A FEW MONTHS AGO I TOOK MY CHALLENGER IN TO HAVE THE TRANSMISSION SERVICED. THEY OVERFILLED THE TRANSMISSION FLUID. AGAIN I HAD TO RETURN TO HAVE THE ISSUE RESOLVED. I HAVE BEEN GOING TO THE LAKE CITY DEALERSHIP FOR 6 YEARS AND NEVER HAD A PROBLEM WHEN IT WAS SUNBELT . NOW IT IS ROUNDTREE MOORE AND I HAVE HAD NOTHING BUT ISSUES SINCE THE CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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