Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#11182548February 26, 2019
STEERING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THERE WAS NO POWER STEERING FLUID INSIDE THE VEHICLE. WHEN THE CONTACT ATTEMPTED TO ADD POWER STEERING FLUID, IT LEAKED OUT ONTO THE GROUND. THE VEHICLE WAS TAKEN TO WILDE CHRYSLER JEEP DODGE RAM SOUTH STREET (1710 WI-164, WAUKESHA, WI 53186, (262) 544-5400) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COOLER AND RETURN HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY AT THE DEALER AWAITING PARTS FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182037February 22, 2019
AIR BAGS
I HAD A BIG ACCIDENT AND NONE OF THE AIRBAGS DEPLOYED. *DT VIN IS INVALID. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11181447February 20, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE LOUD ABNORMAL NOISES AND WOULD NOT SHIFT OUT OF SECOND GEAR. IN ADDITION, THE TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. ESSIG MOTORS (2204 SE 3RD ST, ALEDO, IL 61231, (309) 582-5336) INFORMED THE CONTACT THAT THE POWER TRAIN MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 193,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180811February 18, 2019
AIR BAGS, SEAT BELTS
AIRBAG SENSOR LIGHT COME ON IN A DASHBOARD. WHEN I START AND TURN THE KEY THE AIRBAG SIGN COME ON, THE CAR IS PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179951February 13, 2019
UNKNOWN OR OTHER
I HAVE A 2009 DODGE JOURNEY, WHEN THE HEAT IS ON IN THE VEHICLE THE PASSENGER SIDE BLOWS COLD AIR ON ONE SIDE OF THE VEHICLE I'VE BEEN ON THE INTERNET AND HUNDREDS OF PEOPLE ARE COMPLAINING, AND THE DEALERSHIP ARE CHARGING $600-$1200 TO FIX THE PROBLEM, WHEN THIS IS A CAR DEFECT, PERIOD.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176636February 12, 2019
STEERING
THE POWER STEERING RETURN HOSE AT THE RACK POSITION BROKE IN BELOW FREEZING CONDITIONS WHEN I FIRST STARTED IT A FEW WEEKS AGO. THE HOSE IS BROKE AND IT'S LEAKING POWER STEERING FLUID AND IT'S HARD TIME STEER THE VEHICLE AT TIMES. OTHER 09 DODHE JOURNEYS HAVE BEEN RECALLED, BUT MINE, SXT AWD WAS NOT INCLUDED IN THE RECALL ACCORDING TO THE VIN NUMBER. I FEEL IT SHOULD BE AND THE HOSE IS STILL CURRENTLY BROKEN. I AM ON A FIXED INCOME AND THIS NEEDS TO BE FIXED BY CHRYSLER INSTEAD OF OUT OF MY POCKET. IT IS HIGHER MILEAGE AND THE MOTOR IS NOT THE ORIGINAL BUT THAT SHOULD NOT MAKE A DIFFERENCE TO ME. THE VEHICLE WAS PARKED AT THE TIME OF THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174651February 6, 2019
STEERING
POWER STEERING RETURN LINE RUPTURED ON A -20F MORNING. THE VEHICLE WAS IN MOTION AND I LOST POWER STEERING. I DIDN'T NOTICE UNTIL I WENT TO TAKE A CORNER. I WAS ABLE TO MAKE THE CORNER BUT CAME CLOSE TO HITTING A SNOW BANK. THE SPEED WAS LOW SO I HAD TIME TO REACT. AFTER THAT I BROUGHT IT TO MY LOCAL DODGE DEALER AND IT WAS REPAIRED. THE TOTAL BILL WAS 383.17. IT'S FUNNY THERE IS A RECALL ON THIS ISSUE WITH THIS YEAR AND MODEL YET MINE ISN'T RECALLED. THE RECALL EXPLAINS WHAT HAPPENS AND THAT IS EXACTLY WHAT HAPPEND TO MY JOURNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174274February 4, 2019
STEERING
POWER STEERING LEAKING FROM EXTREME COLD WEATHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173472February 1, 2019
STEERING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER STARTING THE VEHICLE, THE POWER STEERING HOSE RUPTURED AND THE CONTACT NOTICED FLUID LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165308January 5, 2019
UNKNOWN OR OTHER
NO START NO CRANK. SINCE TAKING MY CAR TO THE DEALERSHIPS TO FIX THE RECALLS MY CAR WONT EVEN GO OUT OF PARK UNLESS THE CAR IS ON AND RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165406January 5, 2019
UNKNOWN OR OTHER
I OWN A 2009 DODGE JOURNEY THAT I PURCHASED IN JULY OF 2018. BEGINNING IN AUGUST I STARTED EXPERIENCING A NO CRANK NO START PROBLEM. THERE WERE 3 TIMES MY CAR WOULDN'T START WHILE I WAS AT HOME. MY CAR HAS BEEN TOWED APPROXIMATELY 9 TIMES SINCE SEPTEMBER INCLUDING 2 TIMES TO THE DODGE DEALERSHIP FOR DIAGNOSIS AND REPAIR OF THE PROBLEM IN OCTOBER. INITIALLY THE MECHANIC DIAGNOSED A DEAD CELL IN THE BATTERY. I PAID APPROXIMATELY $232.00 FOR A NEW BATTERY AND 2 1/2 WEEKS LATER I WAS STRANDED AGAIN DUE TO MY CAR NOT STARTING IN NOVEMBER, SINCE THEN I'VE HAD THIS PROBLEM 8 TIMES WHILE ATTEMPTING TO LEAVE MY HOME. ALL OF MY MAJOR PARTS ARE OPERATING CORRECTLY AND NOTHING IS DRAINING MY BATTERY. CAN CHRYSLER PLEASE ATTEMPT TO IDENTIFY WHAT IS CAUSING THIS PROBLEM? IT'S UNSAFE AND VERY INCONVENIENT THIS UNKNOWN ISSUE IS EXPENSIVE TO CONSTANTLY ATTEMPT TO FIX AND THE PROBLEM STILL OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164427January 2, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TAKATA RECALL ON MY VEHICLE IS POSSIBLE WITH MY TRANSMISSION. WHILE I WAS IN MOTION AND IN DRIVE MY VEHICLE BEGAN TO REV AND NOT GAIN ANY SPEED. TAKATA RECALL, MY CRUISE CONTROL LIGHT COME ON WHEN IN PARK BUT DOES NOT WORK WHILE I AM DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161237December 13, 2018
VISIBILITY/WIPER
DRIVERS SIDE HAS SEMI WARM AIR WHEN HEAT IS ON VENT, PASSENGER SIDE BLOWS COLD. THE DEFROSTER BLOWS FREEZING COLD AIR ON PASSENGER SIDE. DOES NOT ALWAYS SWITCH OVER TO DEFROSTER CAUSING IT VERY HARD TO SEE WHEN WINDSHIELD IS FOGGED OVER. ACTUATORS HAVE BEEN CHANGED OUT. REAR HEAT WORKS GREAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161287December 13, 2018
POWER TRAIN
''TAMARA RECALL ''THE PCM IT'S BEEN GETTING VERY HOT AND MESSING UP MY COMPUTER SYSTEM. I'VE BOUGHT 3 TIMES AND KEEPS ON MESSING UP MY COMPUTER SYSTEMS AND CANNOT EVEN TRANSFER POWER TO THE ALTERNATOR. THIS THEREFORE MAKE THE CAR BATTERY DIE ON ME WHEN THE CAR IS IN MOTION. IT HAPPENED 3 TIMES AND ONE WAS IN HE MIDDLE OF NO WHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157079December 8, 2018
ENGINE, UNKNOWN OR OTHER
TAKATA RECALL I PURCHASED THIS CAR & WAS TOLD ONLY NEEDED TO REPLACE BACK TIRES.. I TOLD THE SAKES GUY I DO NOT WANT TO PUT ANY MONEY IN ANY CARS, I TOLD HIM I OWN A 2004 DODGE INTREPRID SE I BOUGHT BRAND NEW ON 7/27/2004, LAST YR IN END OF SEPT IT STARTED TO NICKEL & DIME ME. THIS CAR I BOUGHT FROM THIS GUY SAID NOTHING WRONG , I SAID THIS CAR LOOKS LIKE IT'S NEEN IN A CAR ACCIDENT, HE SAID NOTHING WRONG, SAID I WILL BE 2ND OWNER & A CLEAR TITLE... WRONG, I BOUGHT THIS CAR FROM A CAR LOT ON 2/16/2018, ON 2/17/2018 HAD TO BUY 3 TIRES & FOUND OUT THE TIE ROD & BALL JOINT WERE HANGING BY A THREAD, MECHANIC SAID THE SALES GUY WOULD HAVE SEEN ALL THIS WHEN HE TOLD ME THEY MOVED THE GOOD TIRES TO THE FRONT & PUT BAD TIRES TO BACK, I HAD TO GET NEW BRAKES FRONT & BACK/ NEW BATTERY, THE AIRBAGS WERE MISSING & I ALMOST GOT HIT BC THE TRANSMISSION STALLED ON ME, THE HISTORY THAT I FOUND OUT WITH THIS 2009 DODGE JOURNEY SXT WAS ALREADY IN A ACCIDENT ON 10/18/2017 BC THE TRANSMISSION STALLED, I HAD TO HA TO PUT LOTS OF $$$ INTO THIS VEHICLE THAT I DID NOT WANT TO DO, TO TOP THAT OFF, I HAD TO CALL CANADA & THEY SAID THEY DIDN'T HAVE ME AS THE NEW OWNER, I FOUND OUT THE CASH I PAID THE GUY HAD TO PAY OFF A LEON THAT WAS ON THIS CAR, THEN AFTER HE PAID IT, I RECEIVED IN THE MAIL LEON WAS PAID OFF IN FULL,THE COMPANY THAT HAD A LEIN DIDN'T KNOW I BOUGHT THIS CAR & I HAD TO CALL CANADA TO GIVE THEM UPDATED INFO THAT I BOUGHT THE CAR IF &4,263 CASH BC GUY WOULDN'T TAKE A CHECK OR MONEY ORDER/ NOR CASHIERS CHECK, THE LEMON LAW LAWYER I CALLED ON 2/17/2018 I WOULDN'T BE ABLE TO STOP PAYMENT BC THE SALES GUY LIED TO ME & SOLD ME A BAD CAR, THE CAR IS IN THE REPAIR SHOP SINCE SEPT 12,2018BC OF THE TRANSMISSION, MANUFACTURING ISSUE THAT I DO NOT HAVE ANYTHING TO DO WITH, MY SISTER OPENED A GOFUNDME ME PAGE TO RAISE $$. I BELIEVE DODGE SHOULD PAY FOR THIS TRANSMISSION..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155153November 30, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, ALL THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT AND THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT SUSTAINED INJURIES THAT LATER REQUIRED MEDICAL ATTENTION. THE POLICE ARRIVED AND GAVE THE CONTACT A FORM TO COMPLETE, BUT NO POLICE REPORT WAS FILED. THE SHERIFF ALLOWED THE CONTACT TO DRIVE THE VEHICLE HOME. THE CONTACT CALLED BENNY BOYD LOCKHART CHRYSLER DODGE JEEP RAM (512-227-2266, LOCATED AT 2000 S COLORADO ST, LOCKHART, TX 78644) WHO STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT SOMEONE WOULD CALL. THE CONTACT HAD NOT BEEN CALLED BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11154651November 29, 2018
ELECTRICAL SYSTEM, ENGINE
RECALL THE STARTERS! I AM SICK OF BWING SYRANDED BECAUSE OUR CAR WON'T START!!!! THIS IS AN ISSUES FOR THOUSANDS OF PEOPLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154760November 29, 2018
STEERING
POWER STEERING RETURN LINE RUPTURES IN COLD WEATHER. THERE IS AN OPEN RECALL FOR SAME MAKE, MODEL, AND YEAR BUT MY VIN NUMBER IS NOT UNDER THAT RECALL. RECALL #S08. I HAVE HAD THIS ISSUES SINCE I BOUGHT THE CAR USED IN 2013. EVERY YEAR WHEN IT GETS COLD OUT I START THE VEHICLE AND THE LINE BURST LEAKING POWER STEERING FLUID EVERYWHERE. I HAVE NOT HAD THE MONEY TO REPLACE THE LINES AND THIS HAS BEEN HAPPING FOR 5 YEARS NOW. THIS HAS NOW CREATED A SEAL ON THE POWER STEERING PUMP TO LEAK AS WELL. NOW I HAVE POWER STEERING FLUID ALL OVER MY ENTIRE ENGINE BECAUSE OF THE PUMP LEAKING EVERYWHERE. I CALLED DODGE AND THEY WERE NOT HELPFUL TOLD ME IT'S A VIN SPECIFIC ISSUE AND THERE IS NOTHING THAT THEY CAN DO ABOUT IT WHEN I'M CLEARLY HAVING THE SAME EXACT ISSUE. PLEASE HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154870November 29, 2018
UNKNOWN OR OTHER
SINCE SEPTEMBER 2018 CAR WOULD NOT START. HAD GONE TO THE DOCTOR AND PARKED IN THE LOT, WHEN I CAME OUT MY CAR WOULD NOT START AND I WAS STRANDED IN THE PARKING LOT UNTIL DARK AFTER THE CLINIC HAD CLOSED. TRIED STARTING IT MULTIPLE TIMES AND ONLY GOT A ʻCLICKʻ THEN NOTHING. HAD TO GET TOWED HOME. IʻM A 59 Y/O FEMALE WITH HEALTH ISSUES. BATTERY WAS NEW SO I HAD THE STARTER REPLACED THINKING MAYBE THAT WAS THE PROBLEM. MY CAR STILL HAD THE SAME PROBLEM. IT WOULD RANDOMLY START. SO ONCE I COULD GET IT STARTED, I TOOK IT TO MY MECHANIC. HE COULD NOT ISOLATE THE PROBLEM ALTHOUGH IT WOULD STILL RANDOMLY START AND RECOMMENDED THAT I TAKE IT TO THE DEALER. I DID AND THE DEALER SAID EVERYTHING CHECKED OUT FINE BUT RECOMMENDED THAT I HAVE THE STARTER REPLACED AS WELL AS THE EGR SYSTEM AND HE QUOTED ME OVER $1200. I CANʻT AFFORD THAT. I HAD ALREADY PAID TO HAVE MY BATTERY TESTED AT SEARS WHERE I BOUGHT MY DIEHARD AND HAD BOUGHT A NEW STARTER THAT MY BROTHER INSTALLED. INSTEAD, I TOOK IT BACK TO MY MECHANIC WHO REPLACED IT WITH ANOTHER STARTED AND EGR SYSTEM FOR $300 LESS. IT ONLY WORKED FOR A FEW DAYS. I ONLY GET A CLICK THEN NOTHING. TODAY, I HAD THE SAME PROBLEM. I TRAVEL 30 MILES EACH WAY TO GET TO WORK AND THIS IS FRUSTRATING. I TRIED THE ʻBRAKE, ON, NEUTRALʻ AND IT DIDNʻT WORK. I FINALLY GOT IT TO START THIS MORNING WHEN I DID THE ʻBRAKE, ON, MOVE THE GEAR SHIFT SIDE TO SIDE IN THE PARK POSITIONʻ BUT WHEN I GOT OFF WORK THIS AFTERNOON, THAT DIDNʻT WORK. INSTEAD, I DID THE ʻBRAKE, ON, NEUTRAL, PARKʻ AND IT STARTED RIGHT UP. I DONʻT KNOW IF IT WILL WORK TOMORROW THOUGH. IS THERE A PERMANENT RESOLUTION TO THIS PROBLEM BESIDES NOT BUYING ANOTHER CHRYSLER MADE VEHICLE AND JUNKING THE ONE I HAVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152171November 17, 2018
STEERING
THE POWER STEERING HOSE RUPTURED CAUSING FAILED STEERING CONTROL ALMOST LEADING TO THE VEHICLE HITTING THE HOUSE. THIS IS THE THIRD TIME THE THE HOSE HAS RUPTURED. THE TWO OTHER OCCURRENCES WAS WINTER 2017-2018. THIS ONLY SEEMS TO BE AN ISSUE IN COLD WEATHER. I SEE THERE IS A RECALL FOR THIS ISSUE INVOLVING THIS MODEL IF IT CONTAINS A ENGINE OIL COOLER. SEEM THERE ARE THOUSANDS OF PEOPLE DESCRIBING THIS SAME ISSUE ON LINE IN THE US AND CANADA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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