Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10454519April 9, 2012
SERVICE BRAKES, HYDRAULIC, VISIBILITY
I HAVE AN 09 JOURNEY AWD SXT AND HAVE HAD TROUBLE WITH BRAKES INTERIOR PLASTIC PARTS BREAKING OIL LEAKS ENGIN NOT STARTING . BRAKE ROTORS AND PADS ON FRONT REPLACED THREE TIMES WINDSHIELD WIPERS REPLACED TWICE CAN'T BUY REAR WIPER SO HAD TO MAKE ONE. HAVE HAD IT IN SHOP FOR WINDOWS AND DOORLOCKS NOT WORKING RIGHT AND STILL DON'T.TIRES WORN OUT AT AROUND 30,000 MILES AND COST 1,500 TO REPLACE. AM NOW HAVING PROBLEM WITH RADIO . I HAVE HAD MY CAR TO THE DEALER MULTIPLE TIMES AND STILL HAVE ALL THE SAME PROBLEMS. I BOUGHT THIS CAR NEW IN JULY 09 IT NOW HAS 34,487 MILES ON IT SOON MY WARRANTY WILL RUN OUT . THIS HAS BEEN THE WORST VEHICLE I HAVE EVER OWNED IT IS A '' LEMON. '' *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453794April 2, 2012
SERVICE BRAKES, HYDRAULIC, WHEELS
APPROXIMATELY EVERY 15-20K MILES, THE BRAKE SYSTEM AND TIRES WEAR COMPLETELY, REQUIRING FULL REPLACEMENT. CHRYSLER/DODGE IS AWARE, BUT CHOOSES TO OFFER ONLY MINOR ASSISTANCE, AND PITHY EXCUSES, EVEN GOING SO FAR AS TO BLAME IT ON "WOMEN DRIVERS". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453633March 31, 2012
SERVICE BRAKES, AIR
I AM CONCERNED ABOUT THE SAFETY OF MY VEHICLE. I HAVE HAD TO REPLACE THE BRAKES 3 TIMES AND AM GOING TO NEED TO REPLACE THEM AGAIN. I ONLY HAVE 26,000 MILES ON THE VEHICLE. I KNOW THE "SWEEP" AREA IS INSUFFICIENT FOR THE WEIGHT OF MY VEHICLE FROM WHAT RESEARCH I HAVE DONE. I AM WORRIED THAT THE BRAKES MIGHT FAIL WITH MY KIDS IN THE CAR OR ON THE FREEWAY. I KNOW I'M NOT THE ONLY OWNERS TO HAVE THIS PROBLEM. IT IS A PERSISTENT PROBLEM AMONG DODGE JOURNEY OWNERS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453561March 30, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE CONTACT WAS ABLE TO SUCCESSFULLY JUMP-START THE VEHICLE WITH THE ASSISTANCE FROM ANOTHER DRIVER. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. WHILE EXAMINING THE VEHICLE, THE CONTACT APPLIED PRESSURE TO THE BRAIN BOX UNDER THE HOOD AND THE VEHICLE UNEXPECTEDLY STARTED ON ITS OWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND A LOOSE WIRE WAS REPAIRED. THE WIRE WAS LOCATED NEAR THE STARTED. THE FAILURE CONTINUED. THE VEHICLE WAS TOWED BACK TO THE DEALER, BUT THEY COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453614March 30, 2012
ELECTRICAL SYSTEM
I LIKE SO MANY OTHERS ARE HAVING AN ISSUE WITH MY VEHICLE. AT TIMES THE VEHICLE DOES NOT WANT TO START. I HAVE HAD IT TOWED 2 TIMES TO THE DEALER AND OF COURSE ONCE THEY GET THE VEHICLE THERE IT STARTS. THEY THEN TELL ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. I CALLED CHRYSLER AND THEY SAID THEY WERE UNAWARE OF THE PROBLEM WHICH SEEMS SO FUNNY TO ME CAUSE EVERY WHERE I READ IT IS SOMETHING ABOUT THE VEHICLE INTERMITTENTLY NOT STARTING. THIS IS MY FIRST AND LAST CHRYSLER PRODUCT I WILL EVER OWN. HOW MANY COMPLAINTS DO YOU NEED BEFORE THEY ARE GOING TO DO SOMETHING? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453350March 28, 2012
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
WE BOUGHT THIS CAR USED IN 2011. WE HAD AN INSPECTION DONE OF THE BRAKES BY THE DEALERSHIP WE BOUGHT FROM AND WERE INFORMED THE BRAKES WERE IN GOOD SHAPE. WE HAVE TAKEN THE VEHICLE TO THE LOCAL DODGE DEALERSHIP FOR REGULAR PREVENTIVE MAINTENANCE AND THEY HAVE TOLD US THE BRAKES ARE IN GOOD SHAPE ALSO. THE LAST VISIT THEY TOLD US THE FRONT BRAKES WERE COMPLETELY GONE. THIS AFTER JUST 4000 MILES. THE ELECTRICAL SYSTEM IS ALSO FAILING. THE VEHICLE AT TIMES JUST WON'T START OR OTHER TIMES WILL SHUT DONE. WE FEEL THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN AND FEEL WE HAVE A LEMON WITH NO COURSE OF ACTION AND STILL 5YEARS OF PAYMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452974March 26, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, STRUCTURE:BODY
PURCHASED DATE 7/3/2008- 4/3/2009- 3,424MI. WIPER BLADES HAD TO BE REPLACED. 4/8/2009- 3452MI.- REPLACED POWER INVERTER CONNECTORS BECAUSE OF RECALL. 6/22/2010-8,661MI.- HOOD ARM CAME OFF, HOOD LINER TORN. HAD TO BE REPLACED. 6/10/2011-13,082MI. REPLACED BOTH FRONT DOOR WIRING HARNESS BECAUSE OF RECALL. 5/18/2011-12,636MI.- SMALL OIL LEAK NOTICED BY TECH., WAS NOT OIL LEAK SO DID NOT PURSUE FURTHER. 12/30/2011-15,258MI.- WENT IN FOR OIL CHANGE AND TECH. NOTICED WATER LEAKAGE UNDER CAR, SAID I HAD LEFT ICE IN COOLER COMPARTMENT IN BACK OF DRIVERS SEAT AND IT HAD MELTED AND OVERFLOWED INTO CARPET. I DRIED IT UP AND ON 1/16/2012 -15,382MI.- AFTER ALOT OF RAIN RETURNED CAR TO DEALER , CARPET AND FOAM UNDER DRIVERS SEAT WAS WATER SOAKED AGAIN. FRONT AND REAR DOOR GASKETS ON DRIVERS SIDE WAS REPLACED. CARPET WAS NOT DRIED SO I HAD TO RETURN IT ON 1/24/12 TO BE DRIED. ON 2/10/2012-15, 532MI.- WATER LEAKING INSIDE AGAIN FROM RAIN. TECH FOUNDBODY SEAM IMCOMPLETE AND PINCH WELD DRAIN BLOCKED. REPAIRED AND WATER TESTED, SAID NO FURTHER LEAKS DETECTED. CARPET WAS NOT FULLY DRIED SO I AIR DRIED. ON 3/16/2011 -15,835MI.- RETURNED CAR AFTER RAINING . WATER IN CAR AGAIN. NOW IT IS 3/26/2012 AND NOTHING HAS BEEN DONE EXCEPT WATER TESTING. WORKING WITH DODGE CORP. AND DEALER HAS BEEN VERY FRUSTRATING. MEANWHILE I AM WITHOUT A VEHICLE AND STILL PAYIN FOR IT. IF THERE EVER WAS A CAR CALLED A LEMON DODGE JOURNEY 2009 IS KING OF THE LEMONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452670March 22, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIANS ADJUSTED THE ENGINE WIRES BUT TO NO AVAIL. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452510March 21, 2012
UNKNOWN OR OTHER
MY VEHICLE INTERMITTENTLY STARTS. I PUT THE KEY IN THE IGNITIONS ALL THE LIGHTS AND RADIO AND ALL OTHER ELECTRICAL COMPONENTS COME ON CAR WILL JUST NOT START. TOOK THE CAR TO THE DEALER FOR A DIAGNOSTIC TEST ALL TEST CAME BACK FINE AND DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. THIS HAS BEEN HAPPENING EVERYDAY AND I HAVE TO WAIT HOURS FOR THE CAR TO GET RESTARTED OR WAIT OVER NIGHT FOR THE CAR TO START AGAIN. THIS CAR IS COMPLETELY UNRELIABLE AND I HAVE GOTTEN STRANDED WITH KIDS SEVERAL TIMES FOR HOURS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452599March 21, 2012
SERVICE BRAKES, HYDRAULIC
HAD HARD TIME BRING CAR TO A STOP WENT TO A DODGE DEALERSHIP TO HAVE THEM LOOK AT IT.THEY SAID THAT IT WAS SO BAD THAT I COULD NOT DRIVE IT UNTIL IT WAS FIXED ,IT WAS NOT FIXED UNTIL MONDAY FEB,28,2011 THEY CHARGED ME 50.00 DOLLARS FOR THE REPAIR. THEN ON MARCH 19,2012 HAD TO GO BACK TO SAME DODGE DEALERSHIP AND HAVE THEM REPLACE THE REAR BRAKES & ROTORS THE CAR ONLY HAD 31000 MILE ON IT. THEY CHARGE ME 100.00 DOLLARS FOR REPAIRS SAID THEY DID NOT KNOW WHY THE BRAKES AND ROTORS GAVE OUT ,BUT WOULD ONLY CHARGE ME 100.00 FOR THE REPAIRS. THERE IS NO WAY THAT THE BRAKES & ROTORS SHOULD WEAR OUT THIS FAST THEY NEED TO RECALL ALL JOURNEY'S WITH THIS SAFETY PROBLEMS AND PUT THE PROPER SIZE BRAKES ON . *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453039March 20, 2012
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO ISSUES WITH VEHICLE BRAKES *TGW THE CONSUMER STATED THE DEALER REPLACED THE FRONT BRAKES. THEN AT 29,000 MILES THE REAR BRAKES WERE REPLACED DUE TO EXCESSIVE SQUEALING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452212March 19, 2012
EQUIPMENT, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY WHICH CAME EQUIPPED WITH A TIRE JACK. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE A TIRE, THE CAR JACK FAILED AND CAUSED THE VEHICLE TO FALL BEFORE THE TIRE COULD BE INSTALLED. THE DEALER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE TO THE CONTACT. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS UNAWARE IF THE VEHICLE SUSTAINED ANY DAMAGES. THE FAILURE AND THE CURRENT MILEAGE WAS 38,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452282March 19, 2012
SERVICE BRAKES, AIR
NEW 2009 DODGE JOURNEY PURCHASED IN APRIL 2009. SEPTEMBER 2010 I WAS INFORMED THAT THE FRONT BRAKE PADS NEEDED REPLACEMENT AND THE FRONT ROTORS NEEDED RESURFACING WITH ONLY 17000 MILES ON THE CAR! $250.00 NOW TODAY 3/19/2012 I AM INFORMED THAT THE REAR BRAKE PADS NEED REPLACEMENT AND THE REAR ROTORS NEED RESURFACING AND THE FRONT ROTORS NEED TO BE TURNED! BECAUSE CHRYSLER ISSUED A SERVICE BULLETIN STATING THE FRONT ROTORS SHOULD NOT BE TURNED, THEY SHOULD BE REPLACED UNDER THE EXTENDED WARRANTY (THAT WE BARELY QUALIFY FOR BECAUSE OUR 3 YEARS IS ALMOST UP) IT IS RECOMMENDED THAT WE JUST REPLACE THE FRONT BRAKE PADS AGAIN AND REPLACE THE ROTORS. TOTAL COST FOR BRAKE PAD/ROTOR RELATED SERVICE #2 $400.00 WITH ONLY 28750 MILES ON THE CAR! SO WITH ONLY 28750 MILES ON THE CAR BOTH FRONT AND REAR BREAK PADS AND ROTORS HAVE BEEN SERVICED, THE FRONT SET TWICE NOW! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451894March 16, 2012
ENGINE AND ENGINE COOLING
WHEN I TURN A CORNER OR HIT A BUMP OR JUST DRIVING DOWN THE STREET, THE IGNITION WILL TURN OFF AND THE CAR WON'T RUN. ONCE I HAVE IT STOPPED AND PUT IN PARK I CAN RESTART THE VEHICLE. HOWEVER, LATELY WHEN I TURN THE KEY TO START THE CAR, THE KEY WILL SWITCH BACK TO THE OFF POSITION. I HAVE HAD THIS ISSUE MORE THAN ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450497March 6, 2012
SERVICE BRAKES, HYDRAULIC
BRAKES MAKING A SCRAPING NOISE, MULTIPLE REPAIR ATTEMPTS. TOLD NOT TO DRIVE CAR UNTIL CALIPER AND BRACKET FIXED. HAVE ALREADY HAD TO REPLACE HUB AND BEARINGS, CALIPER AND BRACKET IN FRONT, FRONT BRAKES AND ROTORS AND BACK BRAKES AND ROTORS. WAS TOLD BY THE SERVICE REPRESENTATIVE AT DEALERSHIP THAT I WOULD PROBABLY HAVE TO REPLACE BRAKES EVERY YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449997March 1, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE STEERING WHEEL WOULD WOBBLE WHENEVER THE BRAKES WERE APPLIED. AS A RESULT, THE CONTACT HAD TO REPLACE THE BRAKES AND ROTORS EVERY 15,000 MILES. THE BRAKES WERE REPLACED BY AN AUTHORIZED DEALER, AN INDEPENDENT MECHANIC AND BY THE CONTACT HERSELF. THE AUTHORIZED DEALER INFORMED THE CONTACT THAT THE CONSTANT FAILURE WAS DUE TO THE WAY SHE WAS OPERATING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449683February 29, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER TURNING THE IGNITION SWITCH, ALL OF THE LIGHTS WOULD ILLUMINATE BUT THE ENGINE WOULD NOT CRANK. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 52,935. UPDATED 04/10/12*LJ UPDATED 04/16/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448569February 20, 2012
SERVICE BRAKES, HYDRAULIC, WHEELS, TIRES:VALVE
BRAKES CONTINUE TO GO BAD. VEHICLE CALLS FOR NUMEROUS BRAKE CHANGES INCLUDING THE ROTORS AS WELL. DODGE NOTIFIED AND NOTHING HAS BEEN RESOLVED. ALSO THEIR VALVE STEMS ARE BREAKING IN HALF IN COLD WEATHER. CAUSING TIRES AIR TO DEPLETE WITHIN 8 SECONDS. I HAVE THE VALVE STEM FROM MY CAR THAT BROKE AND THE OTHER WAS REPLACED EARLIER UNDER WARRANTY. IF THIS VALVE STEM WAS TO BREAK IN HALF WHILE AT HIGH SPEEDS ON THE HIGHWAY, SOMEONE COULD BE KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448424February 18, 2012
SERVICE BRAKES, HYDRAULIC
PADS, DISCS AND ROTORS NEED TO BE REPLACED AT 22,495 MILES ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448225February 16, 2012
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
UPON TAKING AN EXIT RAMP FROM THE FREEWAY I REMOVED MY FOOT FROM THE GAS PEDAL AND PLACED IT ON THE BRAKE PEDAL. THE TRACTION CONTROL LIGHT CAME ON AND I IMMEDIATELY LOST POWER, THEN I NOTICED THE ELECTRONIC THROTTLE CONTROL LIGHT WAS FLASHING TOO. AFTER SLUGGISHLY LURCHING MY WAY TO THE SIDE OF THE ROAD I READ THAT THE MANUAL SAID TO PLACE THE VEHICLE IN PARK AND CYCLE THE IGNITION. UPON DOING THIS THE LIGHTS WENT OFF AND THE VEHICLE APPEARED TO FUNCTION NORMALLY. THEN, IT DID IT AGAIN THE NEXT DAY UNDER VERY SIMILAR CIRCUMSTANCES, I REMOVED MY FOOT FROM THE ACCELERATOR AND APPLIED THE BRAKE AND BOTH LIGHTS CAME ON WITH A TOTAL LOSS OF POWER AND SOME LUGGING TO THE SIDE OF THE ROAD. IF A SEMI HAD BEEN BEHIND US, THERE IS NO WAY HE COULD HAVE STOPPED SOON ENOUGH TO AVOID A COLLISION. I FIND NUMEROUS COMPLAINTS ABOUT THE ETC ON THE INTERNET, BUT NOBODY TAKING ACTION. DOES SOMEONE HAVE TO FILE A LAWSUIT FIRST? BECAUSE I WILL..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey