Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10553011November 20, 2013
ENGINE, POWER TRAIN
I NOTICED OVER THE WEEKEND THAT THE CAR STARTED MAKING A WEIRD TICKING NOISE. ALSO WHEN PUT INTO REVERSE IT SEEMED LIKE IT WANTED TO STALL SOMETIMES. I WAS DRIVING TO WORK AND IT STARTED TO BUCK AND SPUTTER. I WAS ABLE TO GET IT PULLED OVER AND THERE WAS SMOKE COMING FROM UNDER THE HOOD. I HAD IT TOWED TO A GARAGE WHERE IT WAS DIAGNOSED WITH A CRACKED TRANSFER CASE WHICH CAME WITH A $2400 ESTIMATE! AFTER DOING A LITTLE RESEARCH IT SOUNDS LIKE THIS IS A TYPICAL PROBLEM WITH THIS MODEL AND YEAR AND FOUND MANY ACCOUNTS ON DODGEJOURNEYFORUM.COM. SOUNDS LIKE A RECALL NEEDS TO HAPPEN BEFORE SOMEONE GETS HURT IF IT HASN'T HAPPENED ALREADY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553108November 20, 2013
VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE A/C CONTROL HEAD NEEDS TO BE REPLACED ONLY BECAUSE THE FAN KNOB IS NOT WORKING. I JUST BOUGHT THIS CAR 15 MONTHS AGO AND NOT HAPPY TO BE MAKING A 400-500 DOLLAR REPAIR SO SOON. MY RESEARCH HAS SHOWN THAT SO MANY PEOPLE ARE HAVING PROBLEMS WITH THE A/C CONTROL HEAD AND WHEN I BROUGHT IT INTO THE DODGE DEALERSHIP HE SAID ITS HIS MOST COMMON REPAIR. I CALLED DODGE AND ASKED WHY THIS WAS NOT BEING RECALLED. I DO NOT HAVE THE MONEY TO BE THROWING DOWN ON REPAIRS LIKE THIS. I BOUGHT THIS CAR FOR MY SON'S ASTHMA AND WOULDN'T THIS BE THE FIRST THING TO BREAK. JUST MY LUCK. I THINK THAT THIS NEEDS TO BE INVESTIGATED AND RECALLED. THE SAME WITH THE BREAKS, THEY ARE NOT GOOD, AND THE CAR JUST BURNS RIGHT THROUGH THEM. I AM NOT HAPPY WITH MY DODGE JOURNEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552782November 18, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S SIDE REAR-VIEW MIRROR CONTROLS WERE MALFUNCTIONING. THE CONTACT MENTIONED THAT THE HE WAS UNABLE TO OPEN OR CLOSE THE FRONT WINDOWS AND HE COULD NOT LOCK OR UNLOCK THE DOORS. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V658000 (ELECTRICAL SYSTEM) . THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 58,041.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552184November 14, 2013
AIR BAGS
HEADON ACCIDENT IMPACTING THE SIDE OF ANTHER VEHICLE AT APPROXIMATELY 55 MPH THE JOURNEYS AIR BAGS DID NOT DEPLOY. DRIVE SUFFERED INJURIES TO RIGHT SIDE OF HER BACK. I AM IN ITALY SO PLEASE USE +39 COUNTRY CODE IF CALLING. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10551972November 12, 2013
TIRES, STEERING, SERVICE BRAKES, WHEELS
I WAS DRIVING AND THE LOW TIRE PRESSURE INDICATOR CAME ON. I PULLED OVER TO A PARKING LOT AND PROCEEDED TO ADD AIR TO THE TIRE USING AN AIR PUMP. AFTER FILLING THE TIRE WITH AIR AND ATTEMPTING TO DISLODGE THE AIR PUMP HOSE. THE END OF THE TIRE STEM BROKE OFF INSIDE OF THE TIRE PRESSURE GAUGE CAUSING THE TIRE TO DEFLATE COMPLETELY. I NOTICED THAT THE TIRE STEM LOOKED CORRODED, AND I IMMEDIATELY GOOGLED THE PROBLEM WITH THIS TIRE STEM AND LEARNED THAT THERE ARE NUMEROUS COMPLAINTS WHERE THE TIRE STEMS ON THE VEHICLE CORRODE (WHICH MINE DID EXACTLY) AND THEN BREAK OFF WHILE MOST ARE DRIVING. IN ADDITION TO THIS PROBLEM THE VEHICLE ANTIFREEZE RESERVOIR'S CRACK CAUSING THE ANTIFREEZE TO LEAK OUT ON A CONSTANT BASIS. THIS TOO IS A ITEM WHICH SHOULD HAVE BEEN RECALLED LONG AGO. THANK YOU SO MUCH FOR YOUR TIME AND CONSIDERATION INTO THESE REPORTED BY UN-NOTED DEFECTS IN THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551815November 11, 2013
POWER TRAIN
THE TRANSMISSION HAS BEEN SHIFTING VERY ROUGH. AFTER TAKING IT TO THE DEALER AND "NO ENGINE LIGHT NO PROBLEM" WAS DETERMINED TODAY THE CAR REFUSED TO ACCELERATE BUT WAS REVVING A LOT AND TEMPORARILY LOST THE DRIVE GEAR WHILE I WAS DRIVING!!!.. I HAD TO PARK THE CAR AND WALK HOME AND GET THE CAR TOWED BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550339October 31, 2013
ELECTRICAL SYSTEM
THE WIN MODULE (WIRELESS IGNITION NODE - PART # 05026875) HAS BEEN FAILING FOR SEVERAL WEEKS AND FINALLY DIED COMPLETELY. A NEW ONE HAS BEEN ORDERED HOWEVER IT IS ON BACK ORDER. THE DEALERSHIP ACTUALLY HAS 5 OTHER JOURNEYS WAITING FOR THE SAME PART. THIS HAS ALSO BEEN AN ISSUE WITH OTHER MODELS FOR THIS PART. IT SHOULD BE RECALLED DUE TO ITS CONTINUED FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550342October 31, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE TRANSMISSION HESITATED AT ACCELERATION, THE ENGINE OVERHEATED AND THE TRANSMISSION FLUID WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549785October 28, 2013
WHEELS, TIRES
WHILE TRAVELING 70 MPH FROM DETROIT TO OHIO WITH THREE 13 YEAR OLD BOYS IN MY CAR. THE FRONT PASSENGER TIRE WAS EXTREMELY LOW. I WAS ABLE TO MAKE IT TO A SERVICE STATION. WHEN I ATTEMPTED TO PUT AIR IN THE TIRE, THE VALVE BROKE, RELEASING ALL AIR IN THE TIRE. I CONTACT ROAD SERVICE THROUGH MY INSURANCE AND THEY PUT THE SPARE ON. I THEN TRAVELED TO FIRESTONE IN SANDUSKY, OH, WHERE I WAS TOLD THAT THE TIRE COULD NOT BE REPAIRED. UNFORTUNATELY, THEY DID NOT HAVE MY TIRE IN STOCK AS IT IS A 19" KUHMO. THEY WERE ABLE TO FIND ONE TIRE 100 MILES FROM WHERE I WAS IN CLEVELAND. SO OFF I WENT TO CLEVELAND, WHERE I SPENT $289 TO REPLACE A TIRE THAT WAS BARELY 10 MONTHS OLD DUE TO THE FAULTY VALVE. TODAY I CONTACTED [XXX] AT SUBURBAN CJD OF TROY AND WAS TOLD THAT I WOULD HAVE TO PAY FOR THE REPLACEMENT OF THE VALVES. NOT ACCEPTABLE. I COULD HAVE BEEN KILLED ALONG WITH THE TREE TEENAGE PASSENGERS THAT I HAD IN MY CAR. PLEASE ADVISE AS TO HOW I SHOULD PROCEED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549251October 23, 2013
ELECTRICAL SYSTEM, ENGINE
THE CAR WILL NOT START. IT COMES WITH A FAULTY WIN MODULE THAT HAS GIVEN MANY CONSUMERS GRIEF. THE CAR HAS LEFT ME STRANDED BEFORE DUE TO THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548355October 18, 2013
ENGINE AND ENGINE COOLING, STRUCTURE
DROVE APPROXIMATELY 2 MINUTES FROM HOME TO CHILDREN'S SCHOOL. CAR WAS RUNNING FOR ABOUT 10 MINUTES WHILE I WAS PARKED. SHUT VEHICLE OFF, GOT OUT OF CAR AND THERE WAS A HISSING SOUND AND SMALL AMOUNTS OF SMOKE COMING FROM THE HOOD. I IMMEDIATELY CALLED DEALERSHIP WHERE I PURCHASED CAR (CURRENTLY GET OIL CHANGES DONE THERE) TO EXPLAIN THE SITUATION AND ASK IF I COULD BRING IT IN. THEY WERE APPROX. 1-2 MILES FROM WHERE I WAS. WHEN I GOT THERE, THE SHOP MANAGER CAME OUT AND OPENED THE HOOD....THE ANTIFREEZE RESERVE TANK APPEARED TO HAVE EXPLODED. THE SHOP MANAGER CALLED A DEALERSHIP TO GET A REPLACEMENT TANK AND WAS TOLD THAT THERE ARE 50 ON BACKORDER WHICH LEADS US TO BELIEVE THERE ARE OTHERS HAVING A SIMILAR PROBLEM. HE IS WAITING FOR THE PART TO COME IN FROM CT TODAY AND ONCE THAT'S REPLACED WILL HAVE TO RUN TESTS TO SEE WHY THIS HAPPENED. IF THERE ARE 50 ANTIFREEZE TANKS ON BACKORDER, CAN WE FIND OUT IF THERE SHOULD BE A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547995October 15, 2013
SERVICE BRAKES
NEEDED NEW BRAKE PADS AND ROTORS AT THIS LOW MILEAGE(13,687). FRONT BRAKES AND ROTORS REPLACED AGAIN AS WELL AS REAR ROTORS AND BRAKES AT 19,765 MILES. FRONT BRAKES AND ROTORS REPLACED AGAIN AND REAR BRAKES AND ROTORS RESURFACED AT 34,745 MILES. REAR BRAKES AND ROTORS REPLACED AGAIN AT 59,951 MILES. FRONT BRAKES AND ROTORS REPLACED AGAIN AT 67500 MILES. FRONT BRAKE PADS, ROTORS AND CALIPERS, AND HOSES ALL REPLACED AT 72,773 MILES. FEEL THIS IS A DEFINITE SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547493October 10, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHEN ATTEMPTING TO START THE VEHICLE, IT FAILED TO START INTERMITTENTLY WITHOUT WARNING. THE CONTACT WAS A CERTIFIED MECHANIC AND INSPECTED THE VEHICLE HIMSELF AND STATED THAT IT WAS AN ELECTRICAL PROBLEM DUE TO CORROSION; HOWEVER, HE DID NOT KNOW WHAT CAUSED THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 55,000. THE CURRENT MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547437October 9, 2013
SERVICE BRAKES
THE BRAKE AND ROTOR SYSTEM ON MY CAR HAVE PREMATURELY WORN DOWN TO THE POINT OF REPLACEMENT AT LEAST 5 OR 6 TIMES IN THE 3-4 YEARS I HAVE OWNED THIS VEHICLE. THIS IS A VERY WELL KNOWN ISSUE WITH THE DODGE JOURNEY, AND THEY REFUSE TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546344October 1, 2013
SERVICE BRAKES
CALIPERS STUCK WEARING OUT BRAKE PADS AND WARPING ROTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544396September 19, 2013
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE SENSORS MOUNTED ON THE VALVE STEMS ON THE WHEELS ARE CRACKING AND WILL EVENTUALLY FAIL CAUSING A SUDDEN LOSS OF AIR TO THE TIRES THAT MAY LEAD TO AN ACCIDENT THAT MAY CAUSE SERIOUS INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542960September 10, 2013
EQUIPMENT:MECHANICAL, LATCHES/LOCKS/LINKAGES
I ORDERED A NEW FOB FOR MY 2009 DODGE JOURNEY SINCE I ONLY HAD ONE AND IT FELL AND BROKE. IT COST ME $257.46, WHICH INCLUDED PROGRAMMING. WHEN I WENT TO PICK IT UP ON SEPT 4, 2013, IT WOULD START THE CAR BUT NOT LOCK OR UNLOCK THE DOORS. I TOOK IT BACK THE NEXT MORNING. I RECEIVED A CALL LATER & WAS TOLD THE KEY COULD NOT BE PROGRAMMED AGAIN. THE DEALERSHIP WAS ON HOLD WITH CHRYSLER FOR OVER AN HOUR & WAS FINALLY TOLD THERE WAS AN ISSUE THEY WERE AWARE OF WITH THE WIN MODULE. APPARENTLY IT HAS BEEN HAPPENING QUITE FREQUENTLY. SO MUCH SO THAT THERE WAS A BACKORDER OF OVER A MONTH FOR THE MODULE! SOME CALLS WERE MADE & A MODULE WAS FINALLY SENT & RECEIVED ON SEPT. 9, 2013. IT WAS INSTALLED ON SEPT. 10, 2013 BUT WHEN I WENT TO PICK IT UP THE FOB WOULD LOCK AND UNLOCK THE DOORS, THE PANIC BUTTON WOULD GET THE LIGHTS FLASHING BUT NO HONKING AND THE REMOTE START WOULD NOT WORK! THE CAR DID START WHEN THE FOB WAS INPUTTED. IT COST ME ANOTHER $299.71 TO ORDER & INSTALL THE MODULE. IN THE MEANTIME I HAD TO BORROW CARS FROM RELATIVES AS THE DEALERSHIP DID NOT PROVIDE A LOANER CAR. I RESEARCHED THE WIN MODULE ISSUE ON THE INTERNET AND FOUND THAT IT IS INDEED AN ISSUE HAPPENING TO OTHERS! I BELIEVE THIS SHOULD BE A RECALL AND THAT CHRYSLER SHOULD REIMBURSE ME THE COST OF THE MODULE AND INSTALLATION OF IT PLUS THE COST OF THE FOB SIMPLY FOR THE AGGRAVATION AND STRESS OF HAVING TO BORROW VEHICLES FROM OTHERS WHILE THIS ISSUE WAS BEING CORRECTED. IT WAS A SIMPLE CASE OF PROGRAMMING A NEW FOB THAT TURNED INTO A NIGHTMARE OF ALMOST A WEEK. IT COULD HAVE BEEN LONGER BUT THANKS TO GOD IT WASN'T!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542345September 6, 2013
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START SKIM MODULE NEEDS TO BE REPLACED CHRYSLER COULD NOT PROVIDE PART FOR 2 MONTHS VEHICLE LAID UP FOR 60 DAYS INCIDENT STARTED WITH CAR NOT STARTING REGULARLY AND CONTINUED TO PROGRESS WHERE IT WOULD NOT ENGAGE THE ENGINE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537320August 26, 2013
ELECTRICAL SYSTEM, POWER TRAIN, SERVICE BRAKES
BOUGHT THIS CAR BRAND NEW OFF SHOW ROOM FLOOR IN FEB OF 2009 AND ONLY OWNER....FIRST 6 MONTHS OF OWNING IT STARTED WITH SERPENTINE BELT, HEAT SHIELD, GEAR BOX, AC COOLANT, ELECTRICAL , TRANSMISSION (4 TIMES) BRAKES AND ROTORS (5 TIMES), BATTERY ISSUES AND NOT TO MENTION TIRE REPLACEMENT ALL BEFORE 50K MILES. WITH THIS BEING SAID YOU WOULD THINK I HAVE BUILT A NEW CAR BY NOW. YES L EVEN PURCHASED EXTENDED WARRANTY BUT STILL PAY OUT OF POCKET CAUSE GUESS WHAT "EVERYTHING IS NOT COVERED" ITS A LEMON AND I AM SCARED FOR ME AND MY DAUGHTER TO DRIVE IT!!! EVERY MONTH ITS SOMETHING NEW THAT I HAVE TO FIX AND REPLACE, CAN NO LONGER AFFORD IT. I WAS PROUD TO BE ABLE TO PURCHASE A NEW CAR WITH ALL THE BELLS AND WHISTLES I WANTED, BUT HECK I CANT AFFORD IT. THE MAINTENANCE COST HAS WIPED OUT ANY SAVINGS I TRIED TO HAVE. I WILL HAVE TO TRY AND TRADE IT IN, HOWEVER I KNOW I AM NOT GOING TO GET WHAT I STILL OWE AND ITS SAD I WILL STILL BE PAYING FOR THIS PIECE OF CRAP. REALLY SAD WHEN YOU CONTACT CHRYSLER TO MAKE THEM AWARE OF ALL THE ISSUES AND PROBLEMS THEY DON'T EVEN APOLOGIZE FOR PRODUCING SUCH POOR WORK. GUESS IT WILL TAKE MANY MORE FAMILIES TO GO BANKRUPT OR PEOPLE GETTING HURT FOR THEM TO DO SOMETHING ABOUT THIS CAR!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535074August 13, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT MENTIONED THAT ONCE SHE TURNED THE VEHICLE OFF AND BACK ON IT BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO DETERMINE THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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