Dodge Journey Complaints (2015)

554 consumer complaints on file.

#11544207September 13, 2023
ENGINE, STEERING
Car's check engine on randomly turned on, lost engine power and steering became hard and had to come to an emergency stop. There was no message for the check engine and a couple tries later the car was able to turn back on and made it back home. Could've been much more dangerous situation had we been on a busy road with nowhere to pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543622September 9, 2023
AIR BAGS
My Airbag light continuously stays lit. Concerned about malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542233September 2, 2023
SEATS
Front passenger headrest deployed for no reason and it cannot be put back. Will be taking to dealership. Seems to be a common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541553August 29, 2023
SEATS
My driver side headrest popped forward. Apparently this is a safety feature if you are in an accident, I have not been in an accident. I noticed on 8-28 the headrest felt different while driving and when I got to work I looked at it and the front of the headrest was detached. After looking online this has happened to many dodge owners, I’m glad it didn’t happen while I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540918August 26, 2023
SEATS
Spontaneous deployment of active head restraint of passenger side of vehicle occurred. The passenger seat was occupied when spontaneous deployment occurred which caused passenger to experience head and back pain. The deployment of active head restraint was not the result of collision as the active head restraint spontaneously deployed while the car was in motion. No safety dash features predicted the spontaneous deployment of head rest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540638August 24, 2023
UNKNOWN OR OTHER
Between 2020-2023, my car has completely shut off while driving down the road. I lose all power steering and the ability to use the gas and brake pedals. When this happens there is no warning light at all. Every time I’ve taken it to the dealership they can’t figure out the problem and it keeps happening. In total it has probably shut off on me 20-30 times. It doesn’t matter the situation or how fast I’m going, it just shuts off and stops working. I believe my car starting doing this anywhere from 145,000-180,000 miles. When I get to the side of the road after coasting with what I have left I turn the car off and then back on and it starts right back up no problem. I’m sick and tired of dealing with this and absolutely no one can figure it out. I’ve put so much money into this car and quite frankly it’s a death trap and I know that others with my vehicle are having the exact same problem. Why hasn’t this car been recalled? My children and I could literally die because I may not have time to get over on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539863August 21, 2023
AIR BAGS
Airbag warning light goes on and off at times, sometime remains on for a minute or two and other times goes off immediately. This happens when the turn signal is turned on or when I run over a bump in the road. I had the codes run on it and it shows up as the steering wheel clockspring. This started doing this during summer of 2022 and stopped until recently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539298August 18, 2023
SEATS
Went car this morning and notice the front passenger head rest was pop/broken. There are no accident, hit misuse to car. This is a family car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537046August 7, 2023
AIR BAGS
While I was driving drivers side headrest deployed striking me forcefully in the back of the head
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536825August 7, 2023
POWER TRAIN
When putting the vehicle into park it either shifts rite into park, shows -- on the dash, says R and it's in P for example my husband drove my car put it in the park or so he thought turned the car off and came in the house we all left a little while later I get in my car and it won't start and I look at my dash and it says vehicle not in park and it was clearly in park, went to a friend's house put it in park put my foot off the brake and it started rolling backwards look up at my dash and it's in reverse even though it is in park had to put it in neutral put my emergency brake on and turn it off use the little lever inside the center console to manually shift it into gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531607July 11, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2015 Dodge Journey. The contact stated that while driving at an undisclosed speed and driving over a bump on the roadway, the ABS warning light illuminated. Thee contact stated that the ABS warning light had since been illuminated permanently. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531149July 9, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Our anti-lock brake system is failing Code C2200-49
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528459June 23, 2023
SEATS
The front passenger seat head rest has snapped open or apart while it was parked & no one in the seat. It appears there is a broken clamp or snap that holds it together. This seems like it could be a safety hazard if there was a collision, the headrest might push a passengers head forward instead of restraining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527053June 14, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Dodge Journey. The contact stated that while operating the vehicle, the "Service Engine" warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that cylinder #6 had experienced a misfire. Additionally, the engine had experienced low compression and cylinder head damage. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524256May 28, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
The wire Harness in hatch where it meets in the boot wires break from using hatch 2010 to 2020 all models and can cause camera wiper brake lights reverse lights plate lights and tail lamps and unlock and lock button not to work on hatch the wires break from normal use on all models and it can cause a spark and start a fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519820May 1, 2023
AIR BAGS
The contact's wife owns a 2015 Dodge Journey. The contact stated that the air bag warning light was illuminated. An unknown dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V432000 (Air Bags). The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516537April 11, 2023
SEATS
Driver seat headrest deployed without any accident or driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514994April 2, 2023
EXTERIOR LIGHTING, SERVICE BRAKES
Inside the wire in trunk hatch may cause brake lights to stop working and reverse light and rearview camera and-unlock button on trunk The wires become brittle overtime from opening and closing the hatch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514631March 30, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES
The ABS system got wet and shorted out the electrical system. It seems it may have been a recall earlier that was done but obviously it has failed again. Was driving and all lights and beepers went off. My abscandvtraction control and brake sensor and cruise control and park assist and engine and brake lights are all on and it now won’t start easy. It’s a mess and at the dealer who says they won’t help fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510531March 7, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
The acceleration stopped, the lightening light, traction light and skid light all came on and would not accelerate. Car was on but no gas pedal in the middle of the highway. Oil was changed a week before and no leaks on ground but oil is low. It is very dangerous as it has done this several times over the last month and has caused me to almost be in several wrecks because speed drops and cars almost rear end me. Have replaced the Crankshaft Position Sensor twice no in a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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